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Another Dell XPS8300 user having a nightmare - please help!


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64 replies to this topic

#1 Neil H

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Posted 15 May 2015 - 01:10 PM

Hi all,

 

I'm an absolute PC novice who tries now and again to improve the performance of my PC, usually unsuccessfully, which leads me nicely into my request for help...

 

So, I've had a Dell XPS8300 i7-2600 8GB RAM running W7 home premium for 3 years or so and I've noticed the boot time increase over time with heavy disk access which I couldn't understand, so last night I decided to try to do something about it.  Before I started, the time taken from switch on to Windows login icon was approx. 40 seconds.  Logging in straight away then saw the total time taken for the disk access light to stop flashing (usually solid) was around 4 minutes.  Once booted up the PC performed fine - after last night's antics I have now managed to turn the 40 seconds into 1m 50s and the 4 minutes into 7m+

 

I downloaded various tools in an attempt to improve boot time, including CCClean, ADWCleaner, Anti-Malware free and Hitman Pro and in the process managed to get the SafeSearch malware onto my PC.  I followed a lengthy correction process I found on the net after which Hitman Pro reckons my system is free from malware - but clearly something is still very much amiss.

 

Here is a copy of a speccy report I ran earlier today...

 

http://speccy.piriform.com/results/i5KVwRJ31uJWNZYRQNUzbLr

 

The only program I (believe) I have autorunning at boot up is Avast AV and whilst I have tried to download mini toolbox from a link on this site, Avast doesn't allow it as it believes it is infected with Win32:Evo-gen (susp)

 

Any suggestions as to how I might get my PC booting in a reasonable timescale (what would that be BTW?) will be gratefully received.

 

Thanks,

 

Neil


Edited by hamluis, 16 May 2015 - 02:50 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 hamluis

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Posted 15 May 2015 - 03:22 PM

FWIW:  I ran into the same situation between Avast and MTB yesterday on a system I was resurrecting...I believe it's a false positive and just uninstalled Avast because it seemingly gave me no option override it's opinion.

 

I have Eset on two other systems (I consider Eset superior to Avast) and it has no problem with MTB.

 

Louis



#3 Neil H

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Posted 15 May 2015 - 03:27 PM

Ok Louis - so in order to help would you still require me to run MTB? if so I guess I could de-activate Avast until download complete?



#4 Aura

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Posted 15 May 2015 - 04:13 PM

Don't worry Neil, this is a false positive. MiniToolBox is totally legitimate and not harmful in any way. You will have to disable avast! real-time protection during the time of the download and scan, and once done, you can re-enable it and let it delete MiniToolBox, or add MiniToolBox to avast!'s exception list.

The quote below is from quietman, who explains what a false positive is and why they occur with many tools and programs hosted here on BleepingComputer.

Certain embedded files that are part of legitimate programs and specialized fix tools (like MiniToolBox), may at times be detected by some anti-virus and anti-malware scanners as suspicious, a Risk Tool, Hacking Tool, Potentially Unwanted Program, a possible threat or even Malware (virus/trojan) when that is not the case. This occurs for a variety of reasons to include the tool's compiler, the files it uses, whether files are compressed or packed, what behavior (routines, scripts, etc) it performs, any registry strings it may contain and the type of security engine that was used during the scan. Other legitimate files which may be obfuscated, encrypted or password protected in order to conceal itself so they do not allow access for scanning but often trigger alerts by anti-virus software.

When flagged by an anti-virus or security scanner, it's because the program includes features, behavior or files that appear suspicious or which can potentially be used for malicious purposes. Compressed and packed files in particular are often flagged as suspicious by security software because they have difficulty reading what is inside them. These detections do not necessarily mean the file is malicious or a bad program. It means it has the potential for being misused by others or that it was simply detected as suspicious or a threat due to the security program's heuristic analysis engine which provides the ability to detect possible new variants of malware. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them. In these cases the detection is a "false positive" and can be ignored.

Most of the well known specialized tools we use as malware fighters are written by known experts at various security forums like Bleeping Computer, TechSupport, GeeksToGo, SypwareInfo and other similar sites so they can be trusted...this includes any program hosted by BC for download. Unfortunately, many of these tools are repeatedly falsely detected by various anti-virus programs from time to time.

The problem is really with the anti-virus vendors who keep targeting these embedded files and NOT with the tools themselves. We can inform the developers but they have encountered this issue many times before and in most cases there isn't much they can do about it. Once the detection is reported to the anti-virus vendor, they are usually quick to fix it by releasing an updated definition database.

Either have your anti-virus ignore the detection or temporarily disable it until you download and run the tool.


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#5 hamluis

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Posted 15 May 2015 - 04:16 PM

I would remove it completely.  I deactivated/uninstalled it...downloaded, then reinstalled it.  The false positive (IMO) came up again and Avast claimed to "clean it" but my download had already taken place so Avast was no longer a problem.

 

FWIW:  False positives are common with any AV...what irked me was that I saw no opportunity to override the protests/actions of Avast.

 

Louis



#6 Neil H

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Posted 16 May 2015 - 02:17 AM

Hi all,

 

Here's the MTB report - any ideas?

 

 

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by neil (administrator) on 16-05-2015 at 08:12:52
Running from "C:\Users\neil\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: XPS 8300 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/16/2015 08:03:40 AM) (Source: Application Error) (User: )
Description: Faulting application name: mbamservice.exe, version: 3.1.0.0, time stamp: 0x552d3c4a
Faulting module name: mbamservice.exe, version: 3.1.0.0, time stamp: 0x552d3c4a
Exception code: 0x40000015
Fault offset: 0x000a6db6
Faulting process id: 0x978
Faulting application start time: 0xmbamservice.exe0
Faulting application path: mbamservice.exe1
Faulting module path: mbamservice.exe2
Report Id: mbamservice.exe3

 

Error: (05/16/2015 08:03:21 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (05/15/2015 09:19:11 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17801, time stamp: 0x5536642c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0xcccccccc
Faulting process id: 0xb98
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

 

Error: (05/15/2015 08:24:13 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17801, time stamp: 0x5536642c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0xb80000ff
Faulting process id: 0xed4
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

 

Error: (05/15/2015 08:13:57 PM) (Source: Application Error) (User: )
Description: Faulting application name: mbamservice.exe, version: 3.1.0.0, time stamp: 0x552d3c4a
Faulting module name: mbamservice.exe, version: 3.1.0.0, time stamp: 0x552d3c4a
Exception code: 0x40000015
Fault offset: 0x000a6db6
Faulting process id: 0xa00
Faulting application start time: 0xmbamservice.exe0
Faulting application path: mbamservice.exe1
Faulting module path: mbamservice.exe2
Report Id: mbamservice.exe3

 

Error: (05/15/2015 08:13:01 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (05/15/2015 08:08:28 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17801 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 6b8

Start Time: 01d08f4272f9ac83

Termination Time: 25

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

 

Error: (05/15/2015 08:07:55 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17801 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1a94

Start Time: 01d08f40dc7b95b4

Termination Time: 40

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

 

Error: (05/15/2015 07:56:23 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17801, time stamp: 0x5536642c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0xe9e44d8d
Faulting process id: 0x1614
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

 

Error: (05/15/2015 07:13:52 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17801, time stamp: 0x5536642c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x4d8dfffb
Faulting process id: 0x175c
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

 

 

System errors:
=============
Error: (05/16/2015 08:04:35 AM) (Source: Service Control Manager) (User: )
Description: The MBAMService service terminated unexpectedly.  It has done this 1 time(s).

 

Error: (05/16/2015 08:04:31 AM) (Source: DCOM) (User: )
Description: 1053AvastVBoxSvc{F319F1B8-7587-4146-AF9C-0D6D77819BF1}

 

Error: (05/16/2015 08:04:24 AM) (Source: Service Control Manager) (User: )
Description: The AvastVBox COM Service service failed to start due to the following error:
%%1053

 

Error: (05/16/2015 08:04:24 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the AvastVBox COM Service service to connect.

 

Error: (05/16/2015 08:04:17 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

Error: (05/16/2015 08:03:12 AM) (Source: Service Control Manager) (User: )
Description: The VOTPrx service failed to start due to the following error:
%%2

 

Error: (05/15/2015 10:10:06 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

 

Error: (05/15/2015 09:50:23 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (05/15/2015 08:47:16 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (05/15/2015 08:14:42 PM) (Source: Service Control Manager) (User: )
Description: The MBAMService service terminated unexpectedly.  It has done this 1 time(s).

 

 

Microsoft Office Sessions:
=========================
Error: (05/16/2015 08:03:40 AM) (Source: Application Error)(User: )
Description: mbamservice.exe3.1.0.0552d3c4ambamservice.exe3.1.0.0552d3c4a40000015000a6db697801d08fa65c27c0adC:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exeade7d4a3-fb99-11e4-8456-001f1ffa8b8e

 

Error: (05/16/2015 08:03:21 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (05/15/2015 09:19:11 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.178015536642cunknown0.0.0.000000000c0000005ccccccccb9801d08f442d3724c6C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEunknowna53ff4ef-fb3f-11e4-b221-180373d305bc

 

Error: (05/15/2015 08:24:13 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.178015536642cunknown0.0.0.000000000c0000005b80000ffed401d08f4449d06c20C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEunknownf77c4ac5-fb37-11e4-b221-180373d305bc

 

Error: (05/15/2015 08:13:57 PM) (Source: Application Error)(User: )
Description: mbamservice.exe3.1.0.0552d3c4ambamservice.exe3.1.0.0552d3c4a40000015000a6db6a0001d08f4321e9a41aC:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe88bc32de-fb36-11e4-b221-180373d305bc

 

Error: (05/15/2015 08:13:01 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (05/15/2015 08:08:28 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.178016b801d08f4272f9ac8325C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

 

Error: (05/15/2015 08:07:55 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.178011a9401d08f40dc7b95b440C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

 

Error: (05/15/2015 07:56:23 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.178015536642cunknown0.0.0.000000000c0000005e9e44d8d161401d08f3aed2955d1C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEunknown1416c630-fb34-11e4-87ed-001f1ffa8b8e

 

Error: (05/15/2015 07:13:52 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.178015536642cunknown0.0.0.000000000c00000054d8dfffb175c01d08f3ab8ae82f5C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEunknown2399f21c-fb2e-11e4-87ed-001f1ffa8b8e

 

 

=========================== Installed Programs ============================

Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 17.0.0.124 - Adobe Systems Incorporated)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Reader X (10.1.13) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.13 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.6 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.6.3.633 - Adobe Systems, Inc.)
ArcadeTwist (HKCU\...\{2E73670A-F0AF-4A88-8BDF-ED0710B305B2}) (Version:  - ArcadeTwist)
ATI AVIVO64 Codecs (HKLM\...\{262325FE-E6AA-7D56-9071-453A374086C9}) (Version: 11.6.0.10628 - ATI Technologies Inc.) Hidden
ATI Catalyst Install Manager (HKLM\...\{82AB13D7-BDE1-D24C-B245-1A3F0C29022C}) (Version: 3.0.829.0 - ATI Technologies, Inc.)
Avast Free Antivirus (HKLM-x32\...\avast) (Version: 10.2.2218 - AVAST Software)
CCleaner (HKLM\...\CCleaner) (Version: 5.05 - Piriform)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
DirectX 9 Runtime (HKLM-x32\...\{AF9E97C1-7431-426D-A8D5-ABE40995C0B1}) (Version: 1.00.0000 - Sonic Solutions) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 42.0.2311.152 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HD Writer PE 2.0 (HKLM-x32\...\{0FD5AD9B-21D4-40D3-B576-A52422E9013B}) (Version: 2.00.010.1033 - Panasonic Corporation)
HitmanPro 3.7 (HKLM\...\HitmanPro37) (Version: 3.7.9.241 - SurfRight B.V.)
HL-2250DN (HKLM-x32\...\{E2A97415-BD97-4867-B906-05E39E9EE51F}) (Version: 1.0.7.0 - Brother Industries, Ltd.)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.0.0.1046 - Intel Corporation)
Iomega QuikProtect (64-Bit) (HKLM\...\{B53FA0E4-739C-435F-9872-E3032F2E08FC}) (Version: 1.0.2.54 - Iomega Corporation an EMC Company)
Java 7 Update 76 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F06417076FF}) (Version: 7.0.760 - Oracle)
Java 7 Update 76 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217076FF}) (Version: 7.0.760 - Oracle)
Java 8 Update 45 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418045F0}) (Version: 8.0.450 - Oracle Corporation)
Java 8 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.2.173.0 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Outlook Connector (HKLM-x32\...\{95140000-0081-0409-0000-0000000FF1CE}) (Version: 14.0.6123.5001 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Outlook Social Connector Provider for Windows Live Messenger 32-bit (HKLM-x32\...\{95140000-007D-0409-0000-0000000FF1CE}) (Version: 14.0.5120.5000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{820B6609-4C97-3A2B-B644-573B06A0F0CC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Multimedia Card Reader (HKLM-x32\...\{41068A8C-3F30-46B6-978A-EA692F28D1AF}) (Version: 1.7.915.93 - Fitipower) Hidden
Multimedia Card Reader (HKLM-x32\...\InstallShield_{41068A8C-3F30-46B6-978A-EA692F28D1AF}) (Version: 1.7.915.93 - Fitipower)
PhotoShowExpress (HKLM-x32\...\{3250260C-7A95-4632-893B-89657EB5545B}) (Version: 2.0.063 - Sonic Solutions) Hidden
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
RBVirtualFolder64Inst (HKLM\...\{9D6DFAD6-09E5-445E-A4B5-A388FEEBD90D}) (Version: 1.00.0000 - Roxio, Inc.) Hidden
Realtek Ethernet Controller Driver For Windows Vista and Later (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 1.00.0009 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6141 - Realtek Semiconductor Corp.)
Roxio Creator Starter (HKLM-x32\...\{6F0BBEFE-BE1C-419B-BA1F-D36C9E7915BC}) (Version: 12.1.77.0 - Roxio)
Roxio File Backup (HKLM\...\{60B2315F-680F-4EB3-B8DD-CCDC86A7CCAB}) (Version: 1.3.2 - Roxio) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Sky Go Desktop (HKCU\...\1305992663.go.sky.com) (Version:  - go.sky.com)
Skype Toolbars (HKLM-x32\...\{981029E0-7FC9-4CF3-AB39-6F133621921A}) (Version: 1.0.4051 - Skype Technologies S.A.)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Sonic CinePlayer Decoder Pack (HKLM-x32\...\{9A00EC4E-27E1-42C4-98DD-662F32AC8870}) (Version: 4.3.0 - Sonic Solutions) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
THX TruStudio PC (HKLM-x32\...\{010A785B-F920-4350-821B-6309909C20BB}) (Version: 1.0 - Creative Technology Limited)
What's my computer doing 1.xx (HKLM-x32\...\{3F702F22-A623-4B6A-41BD-420700558223}_is1) (Version:  - ITSTH)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
WinZip 18.0 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240DF}) (Version: 18.0.10661 - WinZip Computing, S.L. )
Zinio Reader 4 (HKLM-x32\...\{7FB00B6B-6843-97EC-EED6-78BD6D35370A}) (Version: 4.2.4164 - Zinio LLC) Hidden
Zinio Reader 4 (HKLM-x32\...\ZinioReader4) (Version: 4.2.4164 - Zinio LLC)

 

========================= Memory info: ===================================

Percentage of memory in use: 23%
Total physical RAM: 8174.45 MB
Available physical RAM: 6277.73 MB
Total Pagefile: 16347.1 MB
Available Pagefile: 14239.06 MB
Total Virtual: 4095.88 MB
Available Virtual: 3984.34 MB

 

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:918.22 GB) (Free:708.14 GB) NTFS

 

========================= Users: ========================================

User accounts for \\NEIL-PC

Administrator            Guest                    Isabelle                
neil                    

 

**** End of log ****


Edited by hamluis, 16 May 2015 - 11:29 AM.


#7 hamluis

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Posted 16 May 2015 - 11:57 AM

Typically...one is advised to remove outdated versions of java, if one insists on installing/using it.  See http://java.com/en/download/faq/remove_olderversions.xml .

 

Was Iomega Quik Protect preinstalled on this system?  In any case, I would uninstall it, just on the chance of it unnecessarily conflicting with all the monitoring done by Avast and I see nothing posted recommending its installation/use.

 

I would also uninstall What'sMyComputerDoing...this may be a fine tool but I prefer utilities that are better documented...for use on my systems.

 

I would then follow up with running the chkdsk /r command...and follow that up with running the sfc /scannow command.

 

I see that you have Ccleaner installed...I hope that you are not using the "registry cleaner" function.

 

Your browser...IE...Avast...Malwarebytes...all show errors of some type, which is not a good sign, IMO.  I would move this post to Am I Infected were it my topic...I can do so with your consent.

 

Louis



#8 Neil H

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Posted 16 May 2015 - 02:32 PM

Please do Louis thanks for your help

#9 Aura

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Posted 16 May 2015 - 02:36 PM

Well then Neil, allow me to help you if you don't mind :) Even thought the thread will be moved in the "Am I Infected?" section, I won't need to use malware removal tools for now.
 
You can start by uninstalling the following programs:
  • Adobe Reader X (10.1.3) MUI - Outdated;
  • Adobe Shockwave Player 11.6 - Outdated;
  • Iomega QuickProtect (64-Bit) - If you don't use it;
  • Java 7 Update 76 (64-bit) - Oudated;
  • Java 7 Update 76 - Outdated;
  • What's my computer doing 1.xx - If you don't use it;
  • Zinio Reader 4 - If you don't use it;
If you have any issues when uninstalling a program, let me know. I'll also help you reinstall Adobe Reader (and Shockwave Player if you want) at the end.

Edited by Aura., 16 May 2015 - 02:37 PM.

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#10 Neil H

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Posted 17 May 2015 - 02:03 PM

Hi Aura,

 

Many thanks for this - All deleted bar QuickProtect which, though not running at present, has been used to backup my PC to a remote drive - where do we do next?



#11 Aura

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Posted 17 May 2015 - 02:08 PM

We'll just make sure that there's no malware left on your system since you said that ran some Antimalware tools, and there was detections.

lv0mVRW.pngJunkware Removal Tool (JRT)
  • Download Junkware Removal Tool (JRT) and move it to your Desktop;
  • Execute JRT, press on a key and let it complete its scan;
    tLsXbWy.png
    Credits : BleepingComputer.com
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;
zcMPezJ.pngAdwCleaner - Scan Mode
  • Download AdwCleaner and move it to your Desktop;
  • Execute AdwCleaner, accept the EULA (I accept), let the database update, then click on Scan;
    ntsRTTA.png
  • Let the scan complete. Once it's done, click on the Logfile button to open the scan log;
    I9NO2Hi.png
  • Please copy/paste the content of the log that will open in your next reply;
aOpBoaQ.pngMalwarebytes Anti-Malware - Scan Mode
  • Download and install the free version of Malwarebytes Anti-Malware
    Note: It's your choice if you want to enable the free trial of Malwarebytes Premium or not. Enabling it will give you real-time protection from the program, as well as access to all the Premium features.
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the Update Now button;
    q3nQ816.png
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Scan Now;
    Tu39lqJ.png
  • Let the scan run, the time required to complete the scan depends of your system;
    Qqbh4g8.png
  • Once the scan is complete, click on the Saves Results button, and select Copy to clipboard;
    FhOtwqv.png
  • From there, paste the content of the clipboard in your next reply;
N7Ku0v4.pngYour next post should include:
  • JRT Log;
  • AdwCleaner Scan log;
  • Malwarebytes Scan Log;

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#12 Neil H

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Posted 18 May 2015 - 12:29 PM

Hi Aura,

 

Here you go - BTW the AdwCleaner report ran very quickly, but that may be because I ran it recently (after I got the SafeSearch), but I'm sure you'll be able to tell from the report itself.

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.7.2 (05.15.2015:1)
OS: Windows 7 Home Premium x64
Ran by neil on 17/05/2015 at 20:23:00.85
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Tasks

 

~~~ Registry Values

 

~~~ Registry Keys

 

~~~ Files

 

~~~ Folders

Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{00652247-E159-4B3E-AD69-CC4679FD50E9}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{007980D4-E853-44AC-9940-C52751F78E68}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{033039E4-700F-42CA-B2DB-8E23B311CDF8}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{039094BD-8C97-44E3-BC9F-47AEC3F0447F}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{03BD7D89-A770-452B-83C5-C9733D57928A}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{04422A53-E17D-4EE6-9819-04770DA88402}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{0470BD4E-5553-426A-B809-D719875A81BF}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{04D898A0-5D6A-4606-A6D2-D10148C98AC5}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{04E986FC-80CB-4FDE-994E-4BB576961732}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{05C63973-BACF-4553-9965-E43DB60EA5D4}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{05FC188A-D93F-4AD1-BA27-007027D95B31}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{065BE896-3A8B-4EB9-8F2B-1205511DFD91}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{07089E4D-60CA-4563-80B4-BA08A84BCB53}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{070F26DF-9347-4503-8581-F70FFBE5A007}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{073350FB-2BED-4240-98D2-5252C0FD031C}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{077DEF2C-82AE-4B19-B5C3-E39E2005EDA0}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{07EC31EA-C797-41F2-A935-31BAD1D58DBF}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{09026A6E-282F-4FF5-AC41-703B5649AFFD}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{09574798-9BEF-41C8-A678-B1920DC70F11}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{095D362C-5EAC-4E03-8EF2-78F705884740}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{0A4E2D8C-B6F2-42AA-A7DE-76CABFBF31A6}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{0AB5E93E-7154-4E8D-9060-A5A27D1718BB}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{0B3DA8D1-6682-4CCE-90F8-B822D1950B7B}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{0BB9D939-9FF2-48AC-AB9F-49AAA4CBF689}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{0C3F8F1F-14F0-4DD9-8566-5159E906A7FF}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{0C6ED615-7B83-400D-87FF-599F7F3AC080}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{0DC9CEB5-E7AA-48CF-BFF4-4592050D82E0}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{0E057CFD-65D5-475E-B336-74E2DA6AE4E6}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{0E458DCB-D7FE-4072-A5DA-3C5B13A5CC8D}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{0E62AEDA-7FCA-4CEA-843F-7E7C3CC24E30}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{0EEF60E9-65CD-44DD-A31A-C61F974CF337}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{0F0A53A2-9928-4F06-A3DD-DBA6CB7A7143}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{0F91F10C-F457-4801-8E3A-E0CA79A558E3}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{0FEB85F9-B171-4523-9CC1-445E6A17AD6A}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{101FA2F8-B58B-4A36-83F8-65E8F63FA296}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{10884617-9411-4A12-853B-7E302217C13B}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1262264C-3B8B-46CC-8721-2DCA737AB9F7}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{12A86C64-1C3B-4806-8F70-56E230FE9370}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{12C4263D-4143-43AD-8722-2D37D47FF02B}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{12C44488-7030-4488-B499-1436EF384F9F}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{13D8C1FE-7899-4B7A-B611-96A5CBC4BC1A}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{13DCD60E-EBEF-425B-A60B-FA4E1CDACE6B}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{13EA9A1B-47FB-48AD-B717-BF77C0028B51}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{13FA2263-FF02-4B5B-9593-9E5D71D6DCD6}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{14B8EDB2-7FC3-43FA-AC92-7B01CB2626F9}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{15EEA63E-CD25-443C-BC0B-792D790AF572}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1602638A-043A-4195-A1B4-109451B65CDD}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1617CB03-40EB-4710-BCB0-5E3FBC02BA6B}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{16F8E95D-6BAA-4DD6-BEB2-462859171E07}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{17497B57-817B-4889-A797-4EF8F3F63C9D}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1805533D-EEB9-4E36-99E8-26A5AB67EF6B}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1817CEAC-F340-407D-9610-7AD3AD96B289}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{183916F1-8695-49BD-BC0C-9056307DA1C8}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{18456CD0-3147-42E6-9F2A-B2782A141D8E}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{18E59E88-3F9A-46EB-867C-1CBCC041BD64}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{18E6AF0F-E090-47D3-98EC-051DE2930CEE}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1A00D8CB-544B-46C9-9777-FBBC86476253}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1B0E0445-1C22-4B05-B522-8A08054CAB89}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1C013065-41C8-4DAB-9A80-8F198522C293}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1C3CDC94-0A86-4087-ACF9-B62F566F0710}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1C5DB339-47C3-47B7-9344-897961CD49F3}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1C811F35-AACA-49E6-82C7-07C847864C65}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1C81B5C0-A2E6-4099-AE39-458A187B2E6B}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1CCF246C-046C-4F3B-AD01-ED90759D9BEB}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1CF15E94-4B21-4957-BA42-334B47F6CAFC}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1D36251D-F42C-47B8-A4F4-6838E8980C59}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1D80E436-AC17-482B-A300-DCF18EE13175}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1DBDAC25-9A23-4E08-840F-58E537512A41}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1DD55F47-4147-406F-9989-B857C854C649}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1E45070C-2357-4321-96FC-D89E3C2B5D9B}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1E76C671-94B2-4C2A-95B2-D03E4211EF6B}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1E7A0DA3-23B9-44E0-B168-F050E2323735}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1F5BB514-115B-4DD8-9553-A00CE81389A4}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1F765D4C-8A51-4593-8BAD-363A27071713}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1F9D81A2-BE1D-4CA2-9E45-8079CE6EE59A}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{1FB63618-9D51-4696-825D-B325E18FA94E}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{21AA5978-9A66-4400-9CAA-A8C36105175B}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{21C32B80-C4E7-4769-9FE3-2DE978B6D802}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{226481B2-B677-4A31-934E-D2EFC90C1AC0}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{23641B6F-550C-4C34-A7B7-ADAB67FB12FD}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{2420A743-012A-4E4C-B44E-D5AF817F2767}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{246BEA60-7030-4F49-95A0-C3D6B70E9F35}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{251CBA09-169A-44AD-B2DF-57AD158BF01C}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{26747CFF-69E2-4599-B033-AB10D0C455A3}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{2688F06C-7313-4BFE-98C0-0BE41DF5726E}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{26AF5FC1-C93D-4762-A29A-804958EC82B5}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{26CBC3C9-C42D-4FD5-93E2-63EFCFA28844}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{2754F635-B137-427A-A6D0-72F5FAAFB3C3}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{29FFD7B0-B12B-46C0-A1B0-FD25DD3E1032}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{2A3964DD-FB3D-4892-81D8-8FDDDCD2CD3E}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{2B509FAD-00AC-4AFE-A752-D4D949DBE105}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{2CFD55C9-EC2D-4FA5-BC68-1C32A25FA217}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{2D4960AD-F816-4554-B3CD-37C5E4036E83}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{2D7AA280-1F43-46FD-AA92-A7344C293D75}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{2DC4A05C-4C0B-4153-9A0F-563801961707}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{2E2CFE5F-E846-4F25-AC9C-7F0553E32835}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{2E6CB762-E26E-4E90-B023-3A560F35E69D}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{2F706DC1-0920-4AA0-A521-9BED70F6BED5}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{2F8411DA-D89E-48BC-BA37-98925CD67E2C}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{2FAF93DE-D0F2-4F94-B0D2-3B8ACCF09ED2}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{2FFD744D-E028-47CC-9FF6-5F07C0CFD9B0}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{30609421-72DF-48E7-AA0F-15EB0F1511CA}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{3076B1A3-D0B5-4689-BDB3-AB131E2C8D9D}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{3087E28D-BA26-4203-AE65-FE9611D066A7}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{30DF6CBA-FB89-4FDB-81B0-321EBDDA0505}
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Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{F8797E0D-BA20-4A25-8345-9CC1300DFB3F}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{F87B34AE-9D22-4F9E-8757-C6826761290F}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{F9011496-2911-4A49-B4B8-5EC1031BAEE5}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{F9D274F2-92D7-464D-BB28-AC4A56321247}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{FA46E9DD-587A-4E56-9C08-893FF2147B58}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{FAB3C6BA-39BB-41E5-BDD9-D893AC6A8D9B}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{FABF1644-3DB7-4293-B39E-8F6A5A0DC181}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{FB6A0B19-FB94-4004-B10F-1A4511FC5BB6}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{FCC51F28-AA45-49F0-A63B-D649FC84CAAE}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{FCF03514-870E-4D9B-A2A3-0D63419BEC82}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{FD7DDB78-AC8B-4ACF-B424-2116C8FF3867}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{FE232167-B192-4043-AACF-EDA9A0E98D95}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{FE54B2B1-C20C-46F4-80D3-173467AE14D5}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{FE826721-B707-4291-B86E-35678B3025CC}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{FF1B80EA-AD3C-41E5-8970-B1EF28A1CA3B}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{FF216095-9DF1-47B3-9E73-02FE480B4355}
Successfully deleted: [Empty Folder] C:\Users\neil\appdata\local\{FFFC51C7-0287-487A-8E5D-182EA8658CE8}
Successfully deleted: [Folder] C:\ProgramData\pcdr
Successfully deleted: [Folder] C:\Users\neil\AppData\Roaming\pcdr

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 17/05/2015 at 20:25:28.33
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

# AdwCleaner v4.204 - Logfile created 18/05/2015 at 18:12:25
# Updated 12/05/2015 by Xplode
# Database : 2015-05-12.2 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : neil - NEIL-PC
# Running from : C:\Users\neil\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JUX18FPP\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Scheduled tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17801

-\\ Google Chrome v42.0.2311.152

*************************

AdwCleaner[R0].txt - [5075 bytes] - [14/05/2015 21:01:15]
AdwCleaner[R1].txt - [931 bytes] - [17/05/2015 20:28:08]
AdwCleaner[R2].txt - [794 bytes] - [18/05/2015 18:12:25]
AdwCleaner[S0].txt - [4517 bytes] - [14/05/2015 21:04:15]

########## EOF - C:\AdwCleaner\AdwCleaner[R2].txt - [911 bytes] ##########

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 18/05/2015
Scan Time: 18:16:40
Logfile: AntiMalwareReport.txt
Administrator: Yes

Version: 2.01.6.1022
Malware Database: v2015.03.09.05
Rootkit Database: v2015.02.25.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: neil

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 391285
Time Elapsed: 7 min, 5 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)

 

Thanks,

 

Neil



#13 Aura

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Posted 18 May 2015 - 01:25 PM

Can you re-run AdwCleaner, but this time from the Desktop like instructed please? Once done, you can give me the AdwCleaner Scan report and start the next one, ESET.

ESET Online Scanner
Note : If you use Internet Explorer to get the ESET Online Scanner, you won't have to download, nor install the tool, as everything will be ran in a contextual (pop-up) window of Internet Explorer. However, for every other browsers, you will have to download and install ESET Online Scanner. In this set of instruction, I'll use Google Chrome to download it and run it (since a lot of people will do it), however, except for the download and installation procedure, the same instructions applies if you use Internet Explorer. Please note that two or three prompts will appear if you use Internet Explorer asking you to reload the page, authorize the application, execute it, etc. Accept all of them in order to run ESET Online Scanner.
  • Download and execute ESET Online Scanner (on this window, click on ESET Smart Installer to trigger the download). People accessing this URL via Internet Explorer will start the integration process of ESET Online Scanner in their browser;
  • Once the installation is done (it requires Admin Rights), check the following settings (two of them are under Advanced Settings, click on it to display them) :
    • Enable detection of potentially unwanted applications;
    • Scan archives;
    • Scan for potentially unsafe applications;
    • Optional : If you want to scan more drives, click on Change... and select the drives you want to include in the scan;
    w0L3Iq1.png
  • After you're done checking these options, click on "Start" and ESET Online Scanner will download it's virus signature database before starting the scan;
    WDh2daO.png
  • Once done, the scan will start automatically. Detections will appear at the bottom of the window. ESET Online Scanner can have an extremely long scan time that can last between 2 or 3 hours. So if you start the scan, do not interrupt it, let it complete until the end;
    iYk249p.png
  • After the scan is finished, a summary window will appear to give you the information about the scan. Then you'll have to the option to see what threads were found and to manage the threats that were quarantined;
    SQWS5b1.png
  • Click on List of found threats, it'll display every threat identified during that scan, their type and what action was taken against them. Click on Copy to clipboard to copy these results on our clipboard and post them in your next reply;
    OkgGDKc.png
  • Once you're done, click on the Back button;
  • Check both checkboxes at the bottom: Uninstall application on close and Delete quarantined files before clicking on the Finish button;

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Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#14 Neil H

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Posted 18 May 2015 - 02:37 PM

Aura,

 

Apologies for my ignorance but how do I 'run it from my desktop'? When I follow the link provided I only see the option to 'run' or 'save' - thanks Neil



#15 Aura

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Posted 18 May 2015 - 03:38 PM

Simply click on Save as then save the AdwCleaner executable on your Desktop, right-click on it and select Run as Administrator :)

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My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.





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