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Can't open anything in windows 8.1


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#1 C00per

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Posted 15 May 2015 - 05:22 AM

The only thing I can run in windows 8.1 is Ccleaner, I can't open anything else in windows (office, paint etc  still works). When I try I get a transparent grey screen for a few minutes and then it returns back to desktop, I can close the grey screen by  going to task manager but that does not fully open either it just gets rid of the grey screen.

 

I am trying to do factory reset the computer using the reset facility but I get a message (attached), basically I cant do anything so trying to download and run software to help with the situation won't work. I also tried to do an error disk check but that does not work either, the properties box will not close now since I tried it and the only way it will go away is if I close the computer down by holding down the power off button.

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#2 dc3

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Posted 15 May 2015 - 08:28 AM

It would help if you post the make and model of this computer.


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#3 C00per

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Posted 15 May 2015 - 11:41 AM

Hi, Thanks

Acer Apire desktop XC600 i5-2320 3GHz 8GBRam 2TB HDD DVDRW running windows 8.1



#4 dc3

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Posted 16 May 2015 - 10:04 AM

Are you using the method below to access and run the system recovery process?

 

How to access Acer System Recovery Partition :
 
Press the Power button to start the PC.
 
At the white ACER BIOS screen, press the Alt key and the F10 key simultaneously to start Acer eRecovery.
 
Once eRecovery has loaded, click Restore to Factory Default Settings.
 
Click OK to continue.
 
the recovery process will update all the data on the C: drive and restore a fully functional factory image (approximately 10 minutes).
 
Once Recovery has run, press OK to reboot unit.

Edited by dc3, 16 May 2015 - 10:04 AM.

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#5 C00per

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Posted 16 May 2015 - 12:20 PM

Hi,

 

I have already tried that, just goes to login as usual.



#6 MrBruce1959

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Posted 16 May 2015 - 12:37 PM

I have a quick question regarding CCleaner, have you ever used Ccleaner to clean or modify your windows registry?

 

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#7 C00per

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Posted 16 May 2015 - 01:51 PM

Hi Bruce,
yes I have used it to do that, problem is I have not saved those changes as backup so can't get back using ccleaner

#8 dc3

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Posted 16 May 2015 - 02:23 PM

If CCleaner backed up the registry as it is suppose to, you should be able to restore the registry with it.

 

https://www.piriform.com/ccleaner/faq/using/how-do-i-restore-registry-backups


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#9 MrBruce1959

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Posted 16 May 2015 - 02:31 PM

Hi Bruce,
yes I have used it to do that, problem is I have not saved those changes as backup so can't get back using ccleaner


As a late warning, I strongly suggest you do not allow any programs to make changes to your windows registry and if you do for any reason, make sure you back up the registry first. Those modifications are likely the reason you are having these problems.

I am curious if you still have any useful system restore points left, the most likely scenario is that you cleaned those out as well.

Do you have any recovery disks that came with this computer?

Bruce.
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#10 C00per

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Posted 16 May 2015 - 02:44 PM

yes definitely won't use those again, just been tempted to run them in the passed when computer has seemed to be running slow.
I cannot get into system restore neither nor use discs I created, they just won't run on booting up

#11 C00per

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Posted 16 May 2015 - 02:46 PM

Would it be possible reinstall a new version of Windows if I purchased a new version or upgrade

#12 C00per

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Posted 16 May 2015 - 02:53 PM

Arachibutyrophobia, can't use merge anyway get grey screen freeze, plus I I did not use the save registry feature, stupid I know

#13 MrBruce1959

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Posted 16 May 2015 - 04:17 PM

You can always re-install another operating system if you wish to do so.

I am not sure what type of disks you created, were they recovery disks for that specific computer system?

Where they created as boot disks? If they were created as boot disks are you making sure the CD/DVD drive is designated as the first boot device in your computer's BIOS setup utility?

Bruce.
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#14 dc3

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Posted 16 May 2015 - 04:28 PM

Is this Windows 8 or 8.1?

 

Which version, Home, Pro...

 

32-bit or 64-bit?


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#15 MrBruce1959

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Posted 16 May 2015 - 04:40 PM

Hi, Thanks
Acer Apire desktop XC600 i5-2320 3GHz 8GBRam 2TB HDD DVDRW running windows 8.1


Welcome to Bleeping Computer! :welcome:
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My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

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