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Unidentified Network - No Internet access


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#1 shink111

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Posted 14 May 2015 - 10:19 PM

Hello, I have suddenly encountered a problem with my wireless connection, which says Unidentified Network - No internet accessarrow-10x10.png with a yellow triangle and these are some things that I did to try to fix it.

      -Uninstall and Re install my Network Drivers

      -Troubleshoot (Comes up with a message saying Diagnosis Policy Service is not running)

      - Bridge connection between wireless network and local area network

      -Renew Ip Address by going into cmd and typing ipconfig /release and ipconfig /renew. Both of these resulted in an error of "The operation failed as no adapter is in the state permissible for this operation"     

 

Here is my ipconfig /all 

  

Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : User-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Local Area Connection* 13:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Anchorfree HSS VPN Adapter #2
   Physical Address. . . . . . . . . : 00-FF-FC-7D-2C-C6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Local Area Connection* 12:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Anchorfree HSS VPN Adapter
   Physical Address. . . . . . . . . : 00-FF-E2-17-B6-12
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 28-D2-44-C0-C0-23
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
   Physical Address. . . . . . . . . : 48-5A-B6-C7-34-E1
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::7df9:377:b533:2727%25(Preferred)
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 424172214
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-D1-7C-A9-48-5A-B6-C7-34-E1
 
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter Local Area Connection* 15:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 

Edited by shink111, 14 May 2015 - 11:30 PM.


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#2 CaveDweller2

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Posted 14 May 2015 - 10:35 PM

click windows button, type CMD, right click CMD in the list and Run as Admin. in the black box type netsh winsock reset catalog and hit Enter, then type netsh int ip reset reset.log and hit Enter. Restart and try the ipconfig /release /renew thing again. report back please


Hope this helps thumbup.gif

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#3 shink111

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Posted 14 May 2015 - 11:41 PM

Thanks for the reply, CaveDweller2, I have done the steps that you asked me to do, and I still get the same the same error, "The operation failed as no adapter is in the state permissible for this operation." By the way, I updated my ipconfig /all, as I saw that it was incomplete.

#4 CaveDweller2

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Posted 15 May 2015 - 12:18 AM

Go into the properties of the wireless connection's IPv4 properties and make sure it is set obtain IP address automatically


Edited by CaveDweller2, 15 May 2015 - 12:21 AM.

Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College


#5 shink111

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Posted 15 May 2015 - 12:47 AM

I am not able to go into the properties of IPv4, but however I am able to access the properties of IPv6, which I already checked and have it set to obtain IP address automatically.



#6 CaveDweller2

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Posted 15 May 2015 - 07:25 AM

well that is your issue - Is there a check mark by IPv4? If you click on it, is the properties button greyed out?

 

Unless your ISP uses IPv6, there is no point to it for now.


Hope this helps thumbup.gif

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#7 shink111

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Posted 15 May 2015 - 12:34 PM

There is a check mark by IPv4, but the properties button is greyed out. I am not sure if my ISP uses IPv6.



#8 CaveDweller2

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Posted 15 May 2015 - 12:45 PM

Boot into safe mode with networking. Download, install, update, and run Malwarebytes the free one. If it finds anything let it clean it off. 

 

then go into an elevated CMD(aka Run as Admin) type netsh interface ipv4 reset and hit Enter, then reboot into normal mode. See how things are.


Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College


#9 Wand3r3r

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Posted 15 May 2015 - 01:12 PM

I would suggest uninstalling the Anchorfree HSS VPN Adapter as it may be causing a issue.

I am surprised to see it there considering you say you reinstalled the adapters.

 

Next issue is all of your physical adapters are set to NOT use dhcp but have no static ip assignment. This is also why you got the message concerning ipconfig /renew.


Edited by Wand3r3r, 15 May 2015 - 01:26 PM.


#10 shink111

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Posted 15 May 2015 - 10:14 PM

I ran the command of netsh interface ipv4 reset, but my IPv4 is still greyed out in the properties section. If I did it correctly, I just uninstalled Hotspot Shield to uninstall the Anchorfree HSS VPN Adapter. Also, how do I check if my physical adapter is not set to use dhcp, and how do I fix it? 


Edited by shink111, 15 May 2015 - 10:15 PM.


#11 CaveDweller2

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Posted 15 May 2015 - 11:14 PM

There is a problem with your TCP/IP stack when it comes to IPv4, because no matter what it is set to it should show in ipconfig. You'd check by going into the properties of the IPv4, which you can't.

 

Did you boot to safe mode and run malewarebytes?


Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College


#12 shink111

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Posted 16 May 2015 - 02:01 PM

Yes, luckily I had malewarebytes (it was a pretty recent version of it) in my computer since I can't download it because there is no internet in normal mode nor safe mode with networking. I scanned it, and it showed that no threats was found. 



#13 CaveDweller2

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Posted 16 May 2015 - 02:25 PM

open and elevated CMD window and type sfc /scannow and hit Enter. let that run....might take a while. Reboot and see if the button is still greyed out.


Hope this helps thumbup.gif

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#14 shink111

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Posted 16 May 2015 - 03:11 PM

I ran the sfc /scannow, but no luck, still properties button in IPv4 is greyed out. By the way, I forgot to mention that I get this Unidentified Network with cable connection as well.


Edited by shink111, 16 May 2015 - 03:15 PM.


#15 shink111

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Posted 17 May 2015 - 03:14 PM

Anyone please help? :( 






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