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outlook.com active view not working for YouTube videos


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#1 witchswan

witchswan

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Posted 14 May 2015 - 02:34 PM

Since May 7th every YouTube video link sent to my hotmail email account that I view on outlook.com is showing the same video telling me there is a problem.  This is also affecting every email including older ones.  The actual link that was sent appears under the video box.  I know of 2 other people experiencing the same problem.  Started a help request on the MS help forum a week ago, but no help has been forthcoming.  Here is a screen shot showing what is happening

 

http://i955.photobucket.com/albums/ae31/witchsue11/mshelp_zpsanucy82m.jpg

 

Going to the web page YouTube displays the link for it does seem that the fault lies with outlook.com and not our computers.  Can someone please tell me if I read this page properly or do I have to make any adjustments to my system.  I use a desktop Windows 7 X64 SP1.  Flash player, browsers and Windows are all fully updated.  It is the same with all 3 browsers, Firefox, IE and Chrome.  Firefox has many add-ons, Chrome and IE have none.  I`m desperate as I receive between 5 and 40 video links a day and not knowing what each one is before clicking to go to YouTube is taking far too much time.

 

https://support.google.com/youtube/answer/6098135?p=yt_devicesupport&hl=en&rd=1

 

This seems to be the relevant information at the top of the above link

 

If you see this video in your YouTube app’s video feeds, your device is affected. (Note: If the video appears unexpectedly in a web browser, it means that website is using an outdated method to access YouTube videos.)


Edited by witchswan, 14 May 2015 - 02:37 PM.


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#2 witchswan

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Posted 24 May 2015 - 04:12 PM

Hmmmm, 10 days, 410 views, no replies.  Have I asked an unanswerable question?  Many others are experiencing the same thing, but so far no-one has received any help at all.






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