Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Bold fonts and Programs Won't Start


  • Please log in to reply
7 replies to this topic

#1 Amna Umen

Amna Umen

  • Members
  • 37 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:10:09 PM

Posted 14 May 2015 - 10:15 AM

Good morning,

 

My browser and computer is starting to act up, the browser is displaying some fonts as bold which are not displaying as bold on other computers. This is causing issues for formatting and testing web pages. This is consistent across all browsers so it is not a browser centric problem.

 

On top of this a program runs at start up in the background but does not fully start and then when I try to start up said program a second process starts and is then cancelled automatically by the system.

 

I'm at a loss as to what is the problem here, I feel like it's either an infection or just the dying kicks of an aging computer. Any help would be much appreciated.



BC AdBot (Login to Remove)

 


#2 Sintharius

Sintharius

    Bleepin' Sniper


  • Members
  • 5,639 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:The Netherlands
  • Local time:03:09 AM

Posted 14 May 2015 - 11:22 AM

Hi there,

Let's have a look.

MiniToolbox by Farbar

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
  • List Restore Points
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

===

Security Check by screen317
  • Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt. Please copy and paste the contents of the log in your next reply.

Regards,
Alex

#3 Amna Umen

Amna Umen
  • Topic Starter

  • Members
  • 37 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:10:09 PM

Posted 14 May 2015 - 12:04 PM

Thanks for your prompt response.

 

Minitoolbox result to follow

 

------------------

 

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by (administrator) on 14-05-2015 at 12:34:52
Running from "C:\Users\******\Desktop\Malware Flush"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Model: OptiPlex 390 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
 
 
 
127.0.0.1   tmointsvcs.truecommerce.com
 
========================= IP Configuration: ================================
 
Realtek PCIe GBE Family Controller = Local Area Connection (Connected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
add address name="Local Area Connection 8" address=192.168.1.6 mask=255.255.255.0
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : HCWS-11
   Primary Dns Suffix  . . . . . . . : *******************
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : ******************
 
Ethernet adapter Local Area Connection:
 
   Connection-specific DNS Suffix  . : ***************************
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : D4-BE-D9-B9-2B-36
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::886a:2e9f:99e1:2b76%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 10.1.10.161(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, May 14, 2015 11:45:57 AM
   Lease Expires . . . . . . . . . . : Friday, May 22, 2015 11:45:56 AM
   Default Gateway . . . . . . . . . : 10.1.10.1
   DHCP Server . . . . . . . . . . . : 10.1.10.111
   DHCPv6 IAID . . . . . . . . . . . : 248823513
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-B8-D9-54-D4-BE-D9-B9-2B-36
   DNS Servers . . . . . . . . . . . : 10.1.10.111
   Primary WINS Server . . . . . . . : 10.1.10.111
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.*******.*****:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : **********************
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 11:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  ******************************
Address:  10.1.10.111
 
Name:    google.com
Addresses:  2607:f8b0:4006:807::100e
 74.125.226.46
 74.125.226.36
 74.125.226.34
 74.125.226.35
 74.125.226.40
 74.125.226.32
 74.125.226.33
 74.125.226.39
 74.125.226.41
 74.125.226.38
 74.125.226.37
 
 
Pinging google.com [74.125.226.36] with 32 bytes of data:
Reply from 74.125.226.36: bytes=32 time=14ms TTL=55
Reply from 74.125.226.36: bytes=32 time=12ms TTL=55
 
Ping statistics for 74.125.226.36:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 12ms, Maximum = 14ms, Average = 13ms
Server:  *******************************
Address:  10.1.10.111
 
Name:    yahoo.com
Addresses:  206.190.36.45
 98.138.253.109
 98.139.183.24
 
 
Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=51ms TTL=49
Reply from 98.138.253.109: bytes=32 time=52ms TTL=49
 
Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 51ms, Maximum = 52ms, Average = 51ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 11...d4 be d9 b9 2b 36 ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 13...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0        10.1.10.1      10.1.10.161     10
        10.1.10.0    255.255.255.0         On-link       10.1.10.161    266
      10.1.10.161  255.255.255.255         On-link       10.1.10.161    266
      10.1.10.255  255.255.255.255         On-link       10.1.10.161    266
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       10.1.10.161    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       10.1.10.161    266
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 11    266 fe80::/64                On-link
 11    266 fe80::886a:2e9f:99e1:2b76/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    266 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 36 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 37 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 38 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 39 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 40 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/14/2015 11:47:23 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/14/2015 10:53:21 AM) (Source: Application Error) (User: )
Description: Faulting application name: ShipWorks.exe, version: 4.0.1.7557, time stamp: 0x551d592c
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x531599f6
Exception code: 0xe0434352
Fault offset: 0x0000812f
Faulting process id: 0x19c8
Faulting application start time: 0xShipWorks.exe0
Faulting application path: ShipWorks.exe1
Faulting module path: ShipWorks.exe2
Report Id: ShipWorks.exe3
 
Error: (05/14/2015 10:53:19 AM) (Source: .NET Runtime) (User: )
Description: Application: ShipWorks.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentException
Stack:
   at KM.a(System.Diagnostics.StackTrace, Yy, System.Windows.Forms.MethodInvoker)
   at KM+<>c__DisplayClass2.<WrapThread>b__0()
   at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()
 
Error: (05/14/2015 10:18:06 AM) (Source: Application Error) (User: )
Description: Faulting application name: ShipWorks.exe, version: 4.0.1.7557, time stamp: 0x551d592c
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x531599f6
Exception code: 0xe0434352
Fault offset: 0x0000812f
Faulting process id: 0x1fb0
Faulting application start time: 0xShipWorks.exe0
Faulting application path: ShipWorks.exe1
Faulting module path: ShipWorks.exe2
Report Id: ShipWorks.exe3
 
Error: (05/14/2015 10:18:06 AM) (Source: .NET Runtime) (User: )
Description: Application: ShipWorks.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentException
Stack:
   at KM.a(System.Diagnostics.StackTrace, Yy, System.Windows.Forms.MethodInvoker)
   at KM+<>c__DisplayClass2.<WrapThread>b__0()
   at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()
 
Error: (05/14/2015 10:17:02 AM) (Source: Application Error) (User: )
Description: Faulting application name: ShipWorks.exe, version: 4.0.1.7557, time stamp: 0x551d592c
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x531599f6
Exception code: 0xe0434352
Fault offset: 0x0000812f
Faulting process id: 0xa94
Faulting application start time: 0xShipWorks.exe0
Faulting application path: ShipWorks.exe1
Faulting module path: ShipWorks.exe2
Report Id: ShipWorks.exe3
 
Error: (05/14/2015 10:17:02 AM) (Source: .NET Runtime) (User: )
Description: Application: ShipWorks.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentException
Stack:
   at KM.a(System.Diagnostics.StackTrace, Yy, System.Windows.Forms.MethodInvoker)
   at KM+<>c__DisplayClass2.<WrapThread>b__0()
   at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()
 
Error: (05/14/2015 10:15:41 AM) (Source: Application Error) (User: )
Description: Faulting application name: ShipWorks.exe, version: 4.0.1.7557, time stamp: 0x551d592c
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x531599f6
Exception code: 0xe0434352
Fault offset: 0x0000812f
Faulting process id: 0x1cb0
Faulting application start time: 0xShipWorks.exe0
Faulting application path: ShipWorks.exe1
Faulting module path: ShipWorks.exe2
Report Id: ShipWorks.exe3
 
Error: (05/14/2015 10:15:41 AM) (Source: .NET Runtime) (User: )
Description: Application: ShipWorks.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentException
Stack:
   at KM.a(System.Diagnostics.StackTrace, Yy, System.Windows.Forms.MethodInvoker)
   at KM+<>c__DisplayClass2.<WrapThread>b__0()
   at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()
 
Error: (05/14/2015 10:15:16 AM) (Source: Application Error) (User: )
Description: Faulting application name: ShipWorks.exe, version: 4.0.1.7557, time stamp: 0x551d592c
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x531599f6
Exception code: 0xe0434352
Fault offset: 0x0000812f
Faulting process id: 0x8a4
Faulting application start time: 0xShipWorks.exe0
Faulting application path: ShipWorks.exe1
Faulting module path: ShipWorks.exe2
Report Id: ShipWorks.exe3
 
 
System errors:
=============
Error: (05/14/2015 11:47:10 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (05/14/2015 10:17:59 AM) (Source: Service Control Manager) (User: )
Description: The Microsoft .NET Framework NGEN v4.0.30319_X86 service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
 
Error: (05/14/2015 09:54:11 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the UmRdpService service.
 
Error: (05/14/2015 09:52:49 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
 
Error: (05/14/2015 09:52:47 AM) (Source: Service Control Manager) (User: )
Description: The Print Spooler service failed to start due to the following error: 
%%1053
 
Error: (05/14/2015 09:52:47 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Print Spooler service to connect.
 
Error: (05/14/2015 08:42:53 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (05/13/2015 01:59:38 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (05/13/2015 01:55:47 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}
 
Error: (05/13/2015 01:50:22 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
 
Microsoft Office Sessions:
=========================
Error: (12/30/2014 00:24:22 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6712.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 350148 seconds with 28620 seconds of active time.  This session ended with a crash.
 
Error: (07/01/2014 11:15:08 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 107 seconds with 60 seconds of active time.  This session ended with a crash.
 
Error: (06/12/2014 04:17:07 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 6256 seconds with 3180 seconds of active time.  This session ended with a crash.
 
Error: (05/06/2013 04:36:18 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 8 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (05/06/2013 04:35:44 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 6 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (05/06/2013 04:35:32 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 7 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (05/06/2013 04:34:29 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 8 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (05/06/2013 04:34:15 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 16 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (04/24/2013 04:38:51 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1599 seconds with 420 seconds of active time.  This session ended with a crash.
 
Error: (04/18/2013 11:49:05 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 4449 seconds with 2280 seconds of active time.  This session ended with a crash.
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-11-19 12:27:55.678
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\sirenacm.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-11-19 12:27:55.541
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\l3codecp.acm because the set of per-page image hashes could not be found on the system.
 
  Date: 2012-09-17 14:02:58.106
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\sirenacm.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2012-09-17 14:02:58.091
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
32 Bit HP CIO Components Installer (HKLM\...\{B20A5104-24DD-4435-B965-ED84BE258F59}) (Version: 13.1.2 - Hewlett-Packard) Hidden
7-Zip 9.38 beta (HKLM\...\7-Zip) (Version:  - )
Adobe Acrobat Reader DC (HKLM\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.007.20033 - Adobe Systems Incorporated)
Adobe Acrobat X Pro - English, Français, Deutsch (HKLM\...\{AC76BA86-1033-F400-7760-000000000005}) (Version: 10.1.14 - Adobe Systems)
Adobe AIR (HKLM\...\{7BBAEC47-1CC0-4CB8-ADB4-531B78DBD1DD}) (Version: 15.0.0.356 - Adobe Systems Incorporated) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 15.0.0.356 - Adobe Systems Incorporated)
Adobe Community Help (HKLM\...\{A127C3C0-055E-38CF-B38F-1E85F8BBBFFE}) (Version: 3.5.23 - Adobe Systems Incorporated.) Hidden
Adobe Community Help (HKLM\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 3.5.23 - Adobe Systems Incorporated.)
Adobe Creative Cloud (HKLM\...\Adobe Creative Cloud) (Version: 2.5.1.369 - Adobe Systems Incorporated)
Adobe Creative Suite 5.5 Web Premium (HKLM\...\{B4749B38-C5BD-4A02-8E9F-C1EF7CCEA651}) (Version: 5.5 - Adobe Systems Incorporated)
Adobe Download Assistant (HKLM\...\{C8773FDB-D0DB-BE52-D536-F48F9886B57B}) (Version: 1.2.3 - Adobe Systems Incorporated) Hidden
Adobe Download Assistant (HKLM\...\com.adobe.downloadassistant.AdobeDownloadAssistant) (Version: 1.2.3 - Adobe Systems Incorporated)
Adobe Flash Player 17 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe InDesign CC (HKLM\...\{BC448016-6F11-1014-B0EA-97CEE6E26CB6}) (Version: 9.0 - Adobe Systems Incorporated)
Adobe Photoshop 5.5 (HKLM\...\Adobe Photoshop 5.5) (Version: 5.5 - Adobe Systems, Inc.)
Adobe Photoshop CS6 (HKLM\...\{74EB3499-8B95-4B5C-96EB-7B342F3FD0C6}) (Version: 13.0 - Adobe Systems Incorporated)
Adobe Refresh Manager (HKLM\...\{AC76BA86-0804-1033-1959-001802114130}) (Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Adobe Shockwave Player 11.6 (HKLM\...\Adobe Shockwave Player) (Version: 11.6.8.638 - Adobe Systems, Inc.)
Adobe Widget Browser (HKLM\...\{BDE646E8-86E0-50E1-37BC-0AEBB2185D76}) (Version: 2.0.230 - Adobe Systems Incorporated.) Hidden
Adobe Widget Browser (HKLM\...\com.adobe.WidgetBrowser.E7BED6E5DDA59983786DD72EBFA46B1598278E07.1) (Version: 2.0 Build 230 - Adobe Systems Incorporated.)
Adobe® Content Viewer (HKLM\...\{1DFE7F53-BF57-B75D-BA28-5586357C2A51}) (Version: 3.4.2 - Adobe Systems, Incorporated) Hidden
Adobe® Content Viewer (HKLM\...\com.adobe.dmp.contentviewer) (Version: 3.4.2 - Adobe Systems, Incorporated)
Advanced IP Scanner (HKLM\...\{7774E6AB-D658-40A2-B9FA-7136FA917BAE}) (Version: 2.2.224 - Famatech)
AlignmentUtility (HKLM\...\{E85B767C-AD1B-41FA-8CEF-C927ABB1D275}) (Version: 16.00.0000 - UPS) Hidden
ASAP Utilities (HKLM\...\ASAP Utilities_is1) (Version: 5.5.1 - Bastien Mensink - A Must in Every Office BV)
AVG 2012 (HKLM\...\{18FB0F02-B07D-4826-AC69-99F6B2C10DFA}) (Version: 12.0.4311 - AVG Technologies) Hidden
AVG 2012 (HKLM\...\{F863E1A8-3CE4-41D4-B6A9-4ACA7B696C1E}) (Version: 12.1.2250 - AVG Technologies) Hidden
AVG 2012 (HKLM\...\AVG) (Version: 2012.1.2250 - AVG Technologies)
BarTender 10.1 (HKLM\...\{0E35212C-0618-488C-8AD1-8C6246C216C0}) (Version: 10.1.2934 - Seagull Scientific) Hidden
BarTender 10.1 (HKLM\...\BarTender Suite) (Version: 10.1.2934 - Seagull Scientific)
BarTender Professional 6.20.778 (HKLM\...\{DC3D5F93-5EA8-4B00-8125-799FB6AAF263}) (Version: 6.20 - Seagull Scientific)
Belkin N300 Micro USB Wireless Adapter (HKLM\...\{B20F9D1C-A0A5-4cd8-8306-DA03872311B1}) (Version: 1.00.0155 - )
Business-in-a-Box (HKLM\...\Business-in-a-Box) (Version: 5.0.4 - Biztree Inc.)
CCC (HKLM\...\{95749C5B-BC37-41E3-8D39-EEF4C21A2825}) (Version: 16.00.0000 - United Parcel Service, Inc.) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 3.17 - Piriform)
Cisco WebEx Meetings (HKLM\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
Citrix Online Launcher (HKLM\...\{F17C3DC2-2ACA-4B0E-BDBF-ACE61B14E7CD}) (Version: 1.0.183 - Citrix)
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.50.4.0 - Conexant)
CyberLink PowerDVD 9.5 (HKLM\...\{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.5.1.4418 - CyberLink Corp.) Hidden
CyberLink PowerDVD 9.5 (HKLM\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.5.1.4418 - CyberLink Corp.)
D3DX10 (HKLM\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Client System Update (HKLM\...\{2B2B45B1-3CA0-4F8D-BBB3-AC77ED46A0FE}) (Version: 1.2.1 - Dell Inc.)
Dell Edoc Viewer (HKLM\...\{3138EAD3-700B-4A10-B617-B3F8096EE30D}) (Version: 1.0.0 - Dell Inc)
Dell Printer Software Uninstall (HKLM\...\Dell_HostCD) (Version:  - Dell, Inc.)
Dropbox (HKCU\...\Dropbox) (Version: 3.2.6 - Dropbox, Inc.)
FedEx Ship Manager (HKLM\...\{F24211D9-08C8-495F-A9AE-A680CAF0EEC2}) (Version: 27.04.3775 - FedEx Corporation)
FileZilla Client 3.10.3 (HKLM\...\FileZilla Client) (Version: 3.10.3 - Tim Kosse)
Firebird/InterBase® ODBC driver 2.0.0.150 (HKLM\...\Firebird ODBC Driver_is1) (Version: 2.0.0.150 - Firebird Project)
Fishbowl Inventory 2013.5 (HKLM\...\4781-9995-0325-5973) (Version: 2013.5 - Fishbowl Inventory)
FormsComponent (HKLM\...\{BC728F95-2D3F-4D05-9E1E-F2A3CEBF3FE8}) (Version: 16.00.0000 - UPS) Hidden
FOSS (HKLM\...\{7ECB87DE-FF47-4A8F-97FD-1024F7885BB3}) (Version: 16.00.0500 - UPS) Hidden
Free RAR Extract Frog (HKLM\...\Free RAR Extract Frog) (Version: 4.70 - Philipp Winterberg)
Fuze (HKCU\...\{88a4b5a2-26dd-4785-9d4c-25d7b6ef2cda}) (Version: 15.4.24583.0 - FuzeBox)
Fuze (per-user) (HKLM\...\{995EBF85-64CB-4024-99AD-E2124E1F3492}) (Version: 15.04.24583.0 - FuzeBox) Hidden
Fuze Outlook Add-In (per-user) (HKLM\...\{A84CD5E6-6CBD-4B9E-856F-6B77379ACC3E}) (Version: 15.04.24583.0 - FuzeBox) Hidden
Google Chrome (HKLM\...\Google Chrome) (Version: 42.0.2311.152 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.26.9 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Google+ Auto Backup (HKLM\...\{A50DE037-B5C0-4C8A-8049-B0C576B313D1}) (Version: 1.0.21.81 - Google)
GoToMeeting 7.1.8.2553 (HKCU\...\GoToMeeting) (Version: 7.1.8.2553 - CitrixOnline)
Gpg4win (2.2.2) (HKLM\...\GPG4Win) (Version: 2.2.2 - The Gpg4win Project)
ICCHelp (HKLM\...\{A5763105-D1D5-4862-A3FE-EC058F9AA73E}) (Version: 1.0.0.2 - UPS)
Intel® Management Engine Components (HKLM\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® Processor Graphics (HKLM\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2418 - Intel Corporation)
Java 8 Update 45 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.45.15 - Oracle Corporation) Hidden
Junk Mail filter update (HKLM\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Lightshot-5.2.1.1 (HKLM\...\{30A5B3C9-2084-4063-A32A-628A98DE512B}_is1) (Version: 5.2.1.1 - Skillbrains)
LogMeIn (HKLM\...\{22461A1C-BD68-4D90-9897-1DB146D55ECB}) (Version: 4.1.2504 - LogMeIn, Inc.)
MassTransit Web Client (HKLM\...\{DA236ADA-6E8B-43F2-B6E0-A2B764EA698B}) (Version: 7.2.7108 - Group Logic, Inc.)
Mesh Runtime (HKLM\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50709 - Microsoft Corporation)
Microsoft Office 2007 Primary Interop Assemblies (HKLM\...\{50120000-1105-0000-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office Enterprise 2007 (HKLM\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 (HKLM\...\Microsoft SQL Server 2005) (Version:  - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft SQL Server Native Client (HKLM\...\{7670D32F-DAE6-4E49-8C8B-B3F08B5B1686}) (Version: 9.00.5000.00 - Microsoft Corporation)
Microsoft SQL Server Setup Support Files (English) (HKLM\...\{53F5C3EE-05ED-4830-994B-50B2F0D50FCE}) (Version: 9.00.5000.00 - Microsoft Corporation)
Microsoft SQL Server VSS Writer (HKLM\...\{E7084B89-69E0-46B3-A118-8F99D06988CD}) (Version: 9.00.5000.00 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual J# 2.0 Redistributable Package (HKLM\...\Microsoft Visual J# 2.0 Redistributable Package) (Version:  - Microsoft Corporation)
Microsoft Visual Studio 2005 Tools for Office Runtime (HKLM\...\Microsoft Visual Studio 2005 Tools for Office Runtime) (Version:  - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x86)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 38.0 (x86 en-US) (HKLM\...\Mozilla Firefox 38.0 (x86 en-US)) (Version: 38.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 33.1.1 - Mozilla)
MSIChecker (HKLM\...\{C9D43B38-34AD-4EC2-B696-46F42D49D174}) (Version: 9.00.0000 - UPS) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
NA1Messenger (HKLM\...\{D44E7219-947E-4F1B-830E-66EF11ACC543}) (Version: 16.00.0000 - Your Company Name) Hidden
NRF (HKLM\...\{68AF09E3-1167-4771-903C-CCCDCF7E171C}) (Version: 16.00.0000 - UPS) Hidden
NTI Backup Now EZ (HKLM\...\{B9ECA41B-55CC-4654-B6B5-6731D009EC69}) (Version: 3.0.2.55 - NTI Corporation) Hidden
NTI Backup Now EZ (HKLM\...\InstallShield_{B9ECA41B-55CC-4654-B6B5-6731D009EC69}) (Version: 3.0.2.55 - NTI Corporation)
PDF Settings CC (HKLM\...\{1FBAE18D-4DE4-47AA-83EC-D1B046F262DC}) (Version: 12.0 - Adobe Systems Incorporated) Hidden
PDF Settings CS5 (HKLM\...\{A78FE97A-C0C8-49CE-89D0-EDD524A17392}) (Version: 10.0 - Adobe Systems Incorporated) Hidden
PDF Settings CS6 (HKLM\...\{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
Photobucket Backup (HKLM\...\{06BA6321-B6FC-4A36-8571-B642404D22B6}) (Version: 1.0.5.2168 - Photobucket)
Picasa 3 (HKLM\...\Picasa 3) (Version: 3.9 - Google, Inc.)
PolarClock3 Screen Saver (HKLM\...\PolarClock3) (Version:  - )
PolicyManager (HKLM\...\{56B59C2A-EFB8-44AC-88F5-3280171E4522}) (Version: 16.00.0000 - UPS) Hidden
QBFC 10.0 (HKLM\...\{F42646EA-9B88-45D3-8426-21029D751562}) (Version: 10.0.0.29 - Intuit Developer Network)
QBFC 12.0 (HKLM\...\{B1BEE7DF-8F06-4089-BFBB-FE754613D07E}) (Version: 12.0.0.29 - Intuit Developer Network)
QBFC 8.0 (HKLM\...\{D90AD053-6F8D-4658-9EB8-D57C8BE39092}) (Version: 8.0.0.87 - Intuit Developer Network)
QuickBooks (HKLM\...\{294EA84A-B5AA-4C41-90EF-144A2A7EAA16}) (Version: 22.0.4014.2206 - Intuit Inc.) Hidden
QuickBooks (HKLM\...\{31566BB1-C43D-4D96-9504-57E42B1FD86D}) (Version: 23.0.4001.2305 - Intuit Inc.) Hidden
QuickBooks Enterprise Solutions: Mfg and Whsle Edition 12.0 (HKLM\...\{2A639B1A-D31C-4108-853A-EB7E8FAE38DD}) (Version: 22.0.4014.2206 - Intuit Inc.)
QuickBooks Enterprise Solutions: Mfg and Whsle Edition 13.0 (HKLM\...\{327D6F1E-17AF-4B64-9675-85C59B76C8DB}) (Version: 23.0.4001.2305 - Intuit Inc.)
QuickBooks File Doctor (HKLM\...\{9AB1F053-338D-41B3-998B-27EA1D683531}) (Version: 3.5.1 - Intuit)
QuickBooks Remote Access (HKLM\...\{26518E9D-031C-4BF9-907E-B2A91AEB9096}) (Version: 2.3 - WebEx Communications Inc.)
Reconciler (HKLM\...\{98C4DE92-27C8-482C-8431-514828756E80}) (Version: 16.00.0000 - UPS) Hidden
ReportServer (HKLM\...\{C81D8576-F1B1-4E3A-9DC3-DF1B664962F0}) (Version: 16.00.0000 - Your Company Name) Hidden
SAP Crystal Reports runtime engine for .NET Framework 4 (32-bit) (HKLM\...\{083988D7-BDA9-4244-983B-409A634BBC09}) (Version: 13.0.1.220 - SAP)
ShipWorks® 4.0.1.7557 (HKLM\...\{48D06009-CDFA-4333-8587-1951CBA49F0D}_is1) (Version: 4.0.1.7557 - Interapptive®, Inc.)
Stamps.com (HKLM\...\{698AC01B-DF0C-4BCE-940C-EB29AD23A560}) (Version: 10.0.2.2413 - Stamps.com, Inc.) Hidden
Stamps.com (HKLM\...\Stamps.com) (Version:  - Stamps.com, Inc.)
Stamps.com Address Book Support for Microsoft Outlook 97-2010 (HKLM\...\{D61C1058-EDC7-48D0-85B2-B322BE385059}) (Version: 8.7.0.1506 - Stamps.com, Inc.) Hidden
Stamps.com Application Support for Microsoft Word 2000-2010 (HKLM\...\{DAD4DE93-9438-4823-AE5E-93A1BE846FE0}) (Version: 8.7.0.1506 - Stamps.com, Inc.) Hidden
Stamps.com support for Microsoft Outlook 97-2010 (HKLM\...\Stamps.com support for Microsoft Outlook 97-2010) (Version:  - Stamps.com, Inc.)
Stamps.com support for Microsoft Word 2000-2010 (HKLM\...\Stamps.com support for Microsoft Word 2000-2010) (Version:  - Stamps.com, Inc.)
SupportUtility (HKLM\...\{C30E30A6-0AB5-470A-AB67-D322938F5429}) (Version: 16.00.0000 - Your Company Name) Hidden
swMSM (HKLM\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
System (HKLM\...\{DB2C58E0-6284-4B48-97F2-22A980B6360B}) (Version: 16.00.0000 - UPS) Hidden
TrueCommerce Diagnostics Tool (HKLM\...\{91D5592A-CA01-4610-AC0C-6FEF99F9FEDF}) (Version: 7.1.0 - True Commerce, Inc)
TrueCommerce Transaction Manager - QuickBooks Enterprise (HKLM\...\{865CCDD6-C4ED-4296-B316-A331631DC3BB}) (Version: 7.1.0 - True Commerce, Inc)
TrueCommerce Transaction Manager - QuickBooks Enterprise (HKLM\...\{AAEC21D3-51B5-4CB0-80E0-D2A4BD5F31A3}) (Version: 7.1.0 - True Commerce, Inc) Hidden
TrueCommerce Transaction Manager (HKLM\...\{82CD6A04-6259-4EF0-BFA6-25D07EF5A875}) (Version: 7.1.0 - True Commerce, Inc)
UnifiedPrinting (HKLM\...\{CF2962CB-E3E7-4AA5-B6CE-EE59A600ECBE}) (Version: 16.00.0000 - UPS) Hidden
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
UPS WorldShip (HKLM\...\UPS WorldShip) (Version: 15.0 - UPS)
UPSICC (HKLM\...\{390160B4-D276-4A04-8002-8D3101A0D367}) (Version: 16.00.0000 - UPS) Hidden
UPSlinkHTTP (HKLM\...\{E358CC1E-4953-4E27-ADEB-8B27D8BBC20E}) (Version: 1.0.0.13 - UPS) Hidden
UPSVC2008MM (HKLM\...\{95BFC573-7D09-46C9-B458-A75BA947FFCB}) (Version: 1.00.0000 - UPS) Hidden
UPSVCMM (HKLM\...\{C23415D8-FE94-4F52-B5C4-0FFA2202C6D9}) (Version: 12.00.0000 - UPS) Hidden
Visual Studio Tools for the Office system 3.0 Runtime (HKLM\...\Visual Studio Tools for the Office system 3.0 Runtime) (Version:  - Microsoft Corporation)
Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258) (HKLM\...\{8FB53850-246A-3507-8ADE-0060093FFEA6}.KB949258) (Version: 1 - Microsoft Corporation)
WebHelp (HKLM\...\{8C5BD501-AD5D-4A75-9321-076509B438FC}) (Version: 1.00.0000 - UPS)
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Mobile Device Center (HKLM\...\{904CCF62-818D-4675-BC76-D37EB399F917}) (Version: 6.1.6965.0 - Microsoft Corporation)
Windows Small Business Server 2011 Standard ClientAgent (HKLM\...\{3032BC7D-E713-452D-AAF7-F5ED073226C8}) (Version: 6.1.7900.1 - Microsoft Corporation)
WorldShip (HKLM\...\{5540F934-06D9-4DCE-B7D4-93DBA58D0338}) (Version: 16.00.0000 - UPS) Hidden
WSShared (HKLM\...\{FAAF59A3-4B9A-4B8F-A43F-821E8DA8DA95}) (Version: 16.00.0000 - UPS) Hidden
 
========================= Devices: ================================
 
Name: PS/2 Compatible Mouse
Description: PS/2 Compatible Mouse
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: i8042prt
Device ID: ACPI\PNP0F13\5&1B5A4B03&0
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 66%
Total physical RAM: 3240.94 MB
Available physical RAM: 1071.69 MB
Total Pagefile: 6480.18 MB
Available Pagefile: 3779.16 MB
Total Virtual: 2047.88 MB
Available Virtual: 1934.25 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:464.98 GB) (Free:324.63 GB) NTFS
3 Drive e: (HOMECIT 2012_06_09 15:26 DISK_01) (Fixed) (Total:465.71 GB) (Free:388.99 GB) NTFS
4 Drive h: (Data) (Network) (Total:2794.32 GB) (Free:1730.93 GB) NTFS
5 Drive q: (Data) (Network) (Total:2794.32 GB) (Free:1730.93 GB) NTFS
6 Drive u: (Data) (Network) (Total:2794.32 GB) (Free:1730.93 GB) NTFS
7 Drive x: (Data) (Network) (Total:2794.32 GB) (Free:1730.93 GB) NTFS
8 Drive y: (Data) (Network) (Total:2794.32 GB) (Free:1730.93 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\HCWS-11
 
Administrator            Guest                    Hisham                   
QBDataServiceUser22      QBDataServiceUser23      
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
09-05-2015 04:00:04 Scheduled Checkpoint
13-05-2015 07:00:13 Windows Update
13-05-2015 17:55:21 Windows Update
13-05-2015 18:16:17 Removed FedEx Ship Manager.
 
**** End of log ****
 
----------------------------------------------------------
 
Security Check to follow
 

 Results of screen317's Security Check version 1.001  
 Windows 7 Service Pack 1 x86 (UAC is disabled!)
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
AVG Anti-Virus Business Edition 2012   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 CCleaner     
 Java 8 Update 45  
 Adobe Flash Player 17.0.0.169  
 Mozilla Firefox (38.0) 
 Google Chrome (42.0.2311.135) 
 Google Chrome (42.0.2311.152) 
````````Process Check: objlist.exe by Laurent````````
 AVG avgwdsvc.exe 
 AVG avgtray.exe 
 AVG avgrsx.exe 
 AVG avgnsx.exe 
 AVG avgemc.exe 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1% 
````````````````````End of Log``````````````````````
 

Edited by Amna Umen, 14 May 2015 - 12:10 PM.


#4 Sintharius

Sintharius

    Bleepin' Sniper


  • Members
  • 5,639 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:The Netherlands
  • Local time:03:09 AM

Posted 14 May 2015 - 12:14 PM

Hi there,

Please uninstall the following software from Programs and Features:

Adobe AIR (HKLM\...\Adobe AIR) (Version: 15.0.0.356 - Adobe Systems Incorporated)

If you run into any issues, let me know.

Please run these.

Junkware Removal Tool

thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Disable all your antivirus and antimalware software - see how to do that here.
  • Right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
===

Emsisoft Emergency Kit

Please download Emsisoft Emergency Kit and save it to your desktop. Double click on the EmsisoftEmergencyKit file you downloaded to extract its contents and create a shortcut on the desktop. Leave all settings as they are and click the Extract button at the bottom. A folder named EEK will be created in the root of the drive (usually c:\).
  • After extraction please double-click on the new Start Emsisoft Emergency Kit icon on your desktop.
  • The first time you launch it, Emsisoft Emergency Kit will recommend that you allow it to download updates. Please click Yes so that it downloads the latest database updates.
  • When the update process is complete, a new button will appear in the lower-left corner that says Back. Click on this button to return to the Overview screen.
  • Click on Scan to be taken to the scan options. If you are asked if you want the scanner to scan for Potentially Unwanted Programs, then click Yes.
  • Click on the Full Scan button to start the scan.
  • When the scan is completed click the Quarantine selected objects button. Note, this option is only available if malicious objects were detected during the scan.
  • When the threats have been quarantined, click the View report button in the lower-right corner, and the scan log will be opened in Notepad.
  • Please save the log in Notepad on your desktop, and attach it to your next reply.
  • When you close Emsisoft Emergency Kit, it will give you an option to sign up for a newsletter. This is optional, and is not necessary for the malware removal process.
Regards,
Alex

#5 Amna Umen

Amna Umen
  • Topic Starter

  • Members
  • 37 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:10:09 PM

Posted 15 May 2015 - 08:22 AM

JRT Log to Follow
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.7.1 (05.14.2015:1)
OS: Windows 7 Professional x86
Ran by ****** on Thu 05/14/2015 at 13:49:50.80
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Tasks
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
Successfully deleted: [File] C:\Users\******\appdata\local\google\chrome\user data\default\local storage\https_static.olark.com_0.localstorage
Successfully deleted: [File] C:\Users\******\appdata\local\google\chrome\user data\default\local storage\https_static.olark.com_0.localstorage-journal
 
 
 
~~~ Folders
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 05/14/2015 at 13:51:09.37
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
EMISoft Log to Follow
 
Emsisoft Emergency Kit - Version 9.0
Last update: 5/14/2015 2:19:02 PM
User account: ******\******
 
Scan settings:
 
Scan type: Full Scan
Objects: Rootkits, Memory, Traces, C:\, E:\
 
Detect PUPs: On
Scan archives: On
ADS Scan: On
File extension filter: Off
Advanced caching: On
Direct disk access: Off
 
Scan start: 5/14/2015 2:19:50 PM
Value: HKEY_USERS\S-1-5-21-3115395333-1577045411-3517602378-1168\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLETASKMGR  detected: Setting.DisableTaskMgr (A)
Value: HKEY_USERS\S-1-5-21-3115395333-1577045411-3517602378-1168\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLEREGISTRYTOOLS  detected: Setting.DisableRegistryTools (A)
C:\ProgramData\InstallMate\{A63B0C01-97A4-4262-A089-DF867DD82EF7}\Custom.dll  detected: Adware.Agent.NXX (B)
C:\Users\******\AppData\Local\Temp\acro_rd_dir\82B6.tmp -> (NSIS o) -> zlib_solid_nsis0003  detected: Trojan.Generic.13168439 (B)
 
Scanned 426839
Found 4
 
Scan end: 5/14/2015 5:53:23 PM
Scan time: 3:33:33
 
C:\Users\******\AppData\Local\Temp\acro_rd_dir\82B6.tmp Quarantined Trojan.Generic.13168439 (B)
C:\ProgramData\InstallMate\{A63B0C01-97A4-4262-A089-DF867DD82EF7}\Custom.dll Quarantined Adware.Agent.NXX (B)
Value: HKEY_USERS\S-1-5-21-3115395333-1577045411-3517602378-1168\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLEREGISTRYTOOLS Quarantined Setting.DisableRegistryTools (A)
Value: HKEY_USERS\S-1-5-21-3115395333-1577045411-3517602378-1168\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLETASKMGR Quarantined Setting.DisableTaskMgr (A)
 
Quarantined 4


#6 Sintharius

Sintharius

    Bleepin' Sniper


  • Members
  • 5,639 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:The Netherlands
  • Local time:03:09 AM

Posted 15 May 2015 - 11:31 AM

Hi there,

Please run these next.

Malwarebytes Anti-Malware

Download Malwarebytes Anti-Malware from here.

Double click on the file mbam-setup-2.x.x.xxxx.exe to install the application. (x.x.xxxx is the version)
  • Follow the prompt. At the end place a checkmark in Launch Malwarebytes Anti-Malware, then choose Finish.
  • When MBAM opens it will says Your database is out of date. Choose Fix Now.
  • Click on the Scan tab at the top of the window, choose Threat Scan, then Scan Now.
  • If you receive a message that updates are available, choose Update Now button (the scan will start after updates are completed).
  • Please be patient as the scan will take some time.
  • If MBAM detected threats, choose Quarantine for all items, then click Apply Actions.
  • While still on the Scan tab, choose View detailed log. In the window that opens, click the Export button, choose Text file (*.txt) and save the log to your Desktop.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


===

ESET Online Scanner
  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that here.
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.
Regards,
Alex

#7 Amna Umen

Amna Umen
  • Topic Starter

  • Members
  • 37 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:10:09 PM

Posted 19 May 2015 - 08:46 AM

Thanks for your help, we decided to just replace the system that was having problems. I might revisit this later when I have more time to fix up a computer but for right now you can close this case.



#8 Sintharius

Sintharius

    Bleepin' Sniper


  • Members
  • 5,639 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:The Netherlands
  • Local time:03:09 AM

Posted 19 May 2015 - 10:02 AM

Ah, okay.

You might find these articles useful...

Safe computing practices

Best Practices for Safe Computing - Prevention of Malware Infection
How Malware Spreads - How did I get infected
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs)

Have a nice (malware-free) day :)

Regards,
Alex




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users