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Microsoft Security Essentials not working


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5 replies to this topic

#1 brandygood1

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Posted 13 May 2015 - 02:23 PM

First let me say that I am computer illiterate!  I have Windows 7 and I think I have a 64-bit operating system.
 .
 
Security Essentials is not monitoring my computer.
 
I get these messages:
 
Your PC isn’t being monitored because the app’s service stopped.  You should start it now.
 
Error code: 0x800703eb
 
I start it and select full scan.  It appears to be scanning but when it looks like it's almost done I get this:
 
Your PC couldn’t be scanned.  Cannot complete this function.
 
Error code:0x800106ba
 
This has been going on for several weeks.  This is the only anti-virus software on my computer.
 
I don't know what to do.  I don't understand anything about computers or the terminology.
 
I think I need kindergarten language

Edit: Topic moved from Windows 7 to the more appropriate forum. ~ Animal

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#2 Aura

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Posted 13 May 2015 - 02:29 PM

Hi brandygood1 :)

This error could be caused by the presence of other security software on the system. Can you follow the instructions below please?

P32ZMcU.pngSecurityCheck
  • Download SecurityCheck and move the executable to your Desktop;
  • Execute SecurityCheck, press on a key and let the scan run;
    KQuxDxN.png
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;
3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
      Yjt97o0.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#3 brandygood1

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Posted 13 May 2015 - 02:59 PM

I can't get the output log to paste into this.  Can I just reply to the email and paste it there?



#4 brandygood1

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Posted 13 May 2015 - 03:11 PM

 Results of screen317's Security Check version 1.001 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Microsoft Security Essentials  
 Antivirus up to date! 
`````````Anti-malware/Other Utilities Check:`````````
 Adobe Reader 10.1.14 Adobe Reader out of Date! 
````````Process Check: objlist.exe by Laurent```````` 
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````
 
 
MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by Claudie (administrator) on 13-05-2015 at 12:57:44
Running from "C:\Users\Claudie\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KIPDUOVO"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: HP Pavilion 15 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/13/2015 00:37:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: IncMail.exe, version: 6.6.0.5288, time stamp: 0x524abb1e
Faulting module name: mshtml.dll, version: 11.0.9600.17801, time stamp: 0x5536793e
Exception code: 0xc0000005
Fault offset: 0x0008bdc8
Faulting process id: 0x1e90
Faulting application start time: 0xIncMail.exe0
Faulting application path: IncMail.exe1
Faulting module path: IncMail.exe2
Report Id: IncMail.exe3
 
Error: (05/13/2015 00:35:11 PM) (Source: Application Error) (User: )
Description: Faulting application name: IncMail.exe, version: 6.6.0.5288, time stamp: 0x524abb1e
Faulting module name: mshtml.dll, version: 11.0.9600.17801, time stamp: 0x5536793e
Exception code: 0xc0000005
Fault offset: 0x0008bdc8
Faulting process id: 0x1924
Faulting application start time: 0xIncMail.exe0
Faulting application path: IncMail.exe1
Faulting module path: IncMail.exe2
Report Id: IncMail.exe3
 
Error: (05/13/2015 00:33:27 PM) (Source: Application Error) (User: )
Description: Faulting application name: IncMail.exe, version: 6.6.0.5288, time stamp: 0x524abb1e
Faulting module name: mshtml.dll, version: 11.0.9600.17801, time stamp: 0x5536793e
Exception code: 0xc0000005
Fault offset: 0x0008bdc8
Faulting process id: 0x5f8
Faulting application start time: 0xIncMail.exe0
Faulting application path: IncMail.exe1
Faulting module path: IncMail.exe2
Report Id: IncMail.exe3
 
Error: (05/13/2015 10:42:25 AM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17801 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1abc
 
Start Time: 01d08da2554b8f92
 
Termination Time: 15
 
Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
 
Report Id:
 
Error: (05/13/2015 06:37:06 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/07/2015 03:49:40 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 90080108
 
Error: (05/07/2015 06:11:39 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/04/2015 07:38:22 AM) (Source: Application Error) (User: )
Description: Faulting application name: IncMail.exe, version: 6.6.0.5288, time stamp: 0x524abb1e
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0017b4f4
Faulting process id: 0x16ed8
Faulting application start time: 0xIncMail.exe0
Faulting application path: IncMail.exe1
Faulting module path: IncMail.exe2
Report Id: IncMail.exe3
 
Error: (04/29/2015 11:01:12 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (04/28/2015 03:14:02 PM) (Source: Application Error) (User: )
Description: Faulting application name: FTW.exe, version: 12.0.345.0, time stamp: 0x415c3484
Faulting module name: cdintf210.dll, version: 2.1.0.2, time stamp: 0x3e84700a
Exception code: 0xc0000005
Fault offset: 0x0000a12a
Faulting process id: 0x6274
Faulting application start time: 0xFTW.exe0
Faulting application path: FTW.exe1
Faulting module path: FTW.exe2
Report Id: FTW.exe3
 

System errors:
=============
Error: (05/13/2015 10:42:59 AM) (Source: Service Control Manager) (User: )
Description: The Microsoft Antimalware Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 100 milliseconds: Restart the service.
 
Error: (05/13/2015 10:11:50 AM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.
 
 Feature: %%886
 
 Error Code: 0x80070006
 
 Error description: The handle is invalid.
 
 Reason: %%836
 
Error: (05/13/2015 10:11:23 AM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.
 
 Feature: %%886
 
 Error Code: 0x80070006
 
 Error description: The handle is invalid.
 
 Reason: %%837
 
Error: (05/13/2015 10:11:23 AM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.
 
 Feature: %%835
 
 Error Code: 0x80070006
 
 Error description: The handle is invalid.
 
 Reason: %%837
 
Error: (05/13/2015 10:11:23 AM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.
 
 Feature: %%834
 
 Error Code: 0x80070006
 
 Error description: The handle is invalid.
 
 Reason: %%837
 
Error: (05/13/2015 10:11:23 AM) (Source: Microsoft Antimalware) (User: )
Description: %%860 engine has been terminated due to an unexpected error.
 
 Failure Type: %%831
 
 Exception code:
 
 Resource: file:D:\preload\base.wim
 
Error: (05/13/2015 06:46:46 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureCommand with the following error:
%%5
 
Error: (05/13/2015 06:46:43 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error:
%%5
 
Error: (05/13/2015 06:42:02 AM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer OWNER-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{897C085E-5910-4C4C-9694-8D9F59D93144}.
The master browser is stopping or an election is being forced.
 
Error: (05/13/2015 06:38:58 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPWMISVC service.
 

Microsoft Office Sessions:
=========================
Error: (05/13/2015 00:37:47 PM) (Source: Application Error)(User: )
Description: IncMail.exe6.6.0.5288524abb1emshtml.dll11.0.9600.178015536793ec00000050008bdc81e9001d08db41a859de6C:\Program Files (x86)\IncrediMail\Bin\IncMail.exeC:\Windows\SysWOW64\mshtml.dll8820147a-f9a7-11e4-8cdb-a01d48e6cb44
 
Error: (05/13/2015 00:35:11 PM) (Source: Application Error)(User: )
Description: IncMail.exe6.6.0.5288524abb1emshtml.dll11.0.9600.178015536793ec00000050008bdc8192401d08db3d56b5078C:\Program Files (x86)\IncrediMail\Bin\IncMail.exeC:\Windows\SysWOW64\mshtml.dll2addbdf4-f9a7-11e4-8cdb-a01d48e6cb44
 
Error: (05/13/2015 00:33:27 PM) (Source: Application Error)(User: )
Description: IncMail.exe6.6.0.5288524abb1emshtml.dll11.0.9600.178015536793ec00000050008bdc85f801d08d820eb35db7C:\Program Files (x86)\IncrediMail\Bin\IncMail.exeC:\Windows\SysWOW64\mshtml.dlled2f294f-f9a6-11e4-8cdb-a01d48e6cb44
 
Error: (05/13/2015 10:42:25 AM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.178011abc01d08da2554b8f9215C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
 
Error: (05/13/2015 06:37:06 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/07/2015 03:49:40 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 90080108
 
Error: (05/07/2015 06:11:39 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/04/2015 07:38:22 AM) (Source: Application Error)(User: )
Description: IncMail.exe6.6.0.5288524abb1eunknown0.0.0.000000000c00000050017b4f416ed801d0827630d01a92C:\Program Files (x86)\IncrediMail\Bin\IncMail.exeunknown36509182-f26b-11e4-b8b9-a01d48e6cb44
 
Error: (04/29/2015 11:01:12 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005
 
Error: (04/28/2015 03:14:02 PM) (Source: Application Error)(User: )
Description: FTW.exe12.0.345.0415c3484cdintf210.dll2.1.0.23e84700ac00000050000a12a627401d07b974854ad45C:\Program Files (x86)\Family Tree Maker 2005\FTW.exeC:\Program Files (x86)\Family Tree Maker 2005\cdintf210.dlldfe1bb13-edf3-11e4-b8b9-a01d48e6cb44
 

=========================== Installed Programs ============================
 
64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Reader X (10.1.14) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.14 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.0 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.0.4.144 - Adobe Systems, Inc.)
Bejeweled 3 (HKLM-x32\...\WTA-08b26a72-806c-4713-8536-24189e9dd1d1) (Version: 2.2.0.97 - WildTangent) Hidden
Blackhawk Striker 2 (HKLM-x32\...\WTA-3ed9bdd0-94d7-4988-928f-843e3a7cb30c) (Version: 2.2.0.95 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
BufferChm (HKLM-x32\...\{FA0FF682-CC70-4C57-93CD-E276F3E7537E}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Chuzzle Deluxe (HKLM-x32\...\WTA-755a2261-8242-4ff0-97c3-bfa0dd3e0e72) (Version: 2.2.0.95 - WildTangent) Hidden
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{AF312B06-5C5C-468E-89B3-BE6DE2645722}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{0A4EF0E6-A912-4CDE-A7F3-6E56E7C13A2F}) (Version: 1.1.6 - Cisco Systems, Inc.)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.0.0) (Version: 5.0.0.0 - Coupons.com Incorporated)
Cradle of Rome 2 (HKLM-x32\...\WTA-1828eaed-a982-49f3-ab2d-cd7c0a2d36ad) (Version: 2.2.0.98 - WildTangent) Hidden
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.5.6902 - CyberLink Corp.)
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.5.3416 - CyberLink Corp.)
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 5.0.2.3302 - CyberLink Corp.)
D110 (HKLM-x32\...\{55C4B9E9-39C8-4BD6-9BCF-41BE40393A5F}) (Version: 140.0.142.000 - Hewlett-Packard) Hidden
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Destinations (HKLM-x32\...\{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}) (Version: 140.0.77.000 - Hewlett-Packard) Hidden
DeviceDiscovery (HKLM-x32\...\{1458BB78-1DC5-4BC0-B9A3-2B644F5A8105}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Dora's World Adventure (HKLM-x32\...\WTA-177712c4-86ea-41d4-a4f1-bfd0769d6983) (Version: 2.2.0.95 - WildTangent) Hidden
Energy Star (HKLM-x32\...\{FC0ADA4D-8FA5-4452-8AFF-F0A0BAC97EF7}) (Version: 1.0.9 - Hewlett-Packard Company)
ESU for Microsoft Windows 7 SP1 (HKLM-x32\...\{E1ACF120-CD69-47F0-B202-9A4B95C436D8}) (Version: 5.1.5 - Hewlett-Packard)
Family Tree Maker 2005 (HKLM-x32\...\{B136E4A4-7660-4F15-9752-EF8E6BA7866D}) (Version:  - )
Farm Frenzy (HKLM-x32\...\WTA-a40a78e5-ac3f-45c4-9087-be8b39d64da6) (Version: 2.2.0.98 - WildTangent) Hidden
Farmscapes (HKLM-x32\...\WTA-8c4dd470-48dc-4af9-b7cf-eeb683f014f1) (Version: 2.2.0.98 - WildTangent) Hidden
Final Drive Fury (HKLM-x32\...\WTA-6166d239-330f-426c-b0cb-cf36671c2daf) (Version: 2.2.0.95 - WildTangent) Hidden
GPBaseService2 (HKLM-x32\...\{BB3447F6-9553-4AA9-960E-0DB5310C5779}) (Version: 140.0.211.000 - Hewlett-Packard) Hidden
Hoyle Card Games (HKLM-x32\...\WTA-41875a82-cd51-4e5a-9bc3-8615b82c0800) (Version: 2.2.0.95 - WildTangent) Hidden
HP CoolSense (HKLM-x32\...\{394B14EA-B072-4440-9510-87797CB12371}) (Version: 2.20.21 - Hewlett-Packard Company)
HP Customer Participation Program 14.0 (HKLM\...\HPExtendedCapabilities) (Version: 14.0 - HP)
HP Documentation (HKLM-x32\...\{5B6F604A-7144-40C1-B73C-20781779B944}) (Version: 1.1.0.0 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.5 - WildTangent)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.2024 - HP Photo Creations Powered by RocketLife)
HP Photosmart D110 All-In-One Driver Software 14.0 Rel. 7 (HKLM\...\{14BC6853-A74E-4874-B50D-679889D1544D}) (Version: 14.0 - HP)
HP Quick Launch (HKLM-x32\...\{E5823036-6F09-4D0A-B05C-E2BAA129288A}) (Version: 3.0.6 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{438363A8-F486-4C37-834C-4955773CB3D3}) (Version: 9.1.15430.4033 - Hewlett-Packard Company)
HP Smart Web Printing 4.60 (HKLM\...\HP Smart Web Printing) (Version: 4.60 - HP)
HP Software Framework (HKLM-x32\...\{DB97D0DE-0AA1-413C-8398-92C7FA3F4A67}) (Version: 4.6.13.1 - Hewlett-Packard Company)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPAppStudio (HKLM-x32\...\{565E7B0E-B76B-4EAD-9753-F1E72A5CF12E}) (Version: 140.0.95.000 - Hewlett-Packard) Hidden
HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
HPPhotoGadget (HKLM-x32\...\{CAE4213F-F797-439D-BD9E-79B71D115BE3}) (Version: 140.0.524.000 - Hewlett-Packard) Hidden
HPProductAssistant (HKLM-x32\...\{150B6201-E9E6-4DFB-960E-CCBD53FBDDED}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
HPSSupply (HKLM-x32\...\{AC35A885-0F8F-4857-B7DA-6E8DFB43E6B3}) (Version: 140.0.211.000 - Hewlett-Packard) Hidden
IncrediMail (HKLM-x32\...\{35505AE1-27E2-4206-B3BF-58771803B8D0}) (Version: 6.6.0.5288 - IncrediMail) Hidden
IncrediMail 2.5 (HKLM-x32\...\IncrediMail) (Version: 6.6.0.5288 - IncrediMail Ltd.)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.14.1724 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3325 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.1.1000 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.1.28 - Intel Corporation)
Jewel Match 3 (HKLM-x32\...\WTA-b9accb18-f44c-4490-bf38-3a4f9de4cc69) (Version: 2.2.0.98 - WildTangent) Hidden
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (HKLM-x32\...\WTA-df4ec502-6ee3-4837-8b46-136ebe5856e4) (Version: 2.2.0.98 - WildTangent) Hidden
John Deere Drive Green (HKLM-x32\...\WTA-4db290b1-d4ed-49fd-bf49-3ca2b8ce24bd) (Version: 2.2.0.95 - WildTangent) Hidden
Luxor HD (HKLM-x32\...\WTA-9fc79882-647d-4e47-a52a-8cc1fdf869c4) (Version: 2.2.0.98 - WildTangent) Hidden
Mah Jong Medley (HKLM-x32\...\WTA-44cd4c07-195b-45ba-9172-377920fd8677) (Version: 2.2.0.95 - WildTangent) Hidden
MarketResearch (HKLM-x32\...\{D360FA88-17C8-4F14-B67F-13AAF9607B12}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Standard Edition 2003 (HKLM-x32\...\{91120409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.8.204.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{45898170-E68C-4F02-AA35-C2186BF347A3}) (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{B39A6825-EA20-43EA-AB2D-A6BC0298D9A1}) (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Network64 (HKLM\...\{6BFAB6C1-6D46-46DB-A538-A269907C9F2F}) (Version: 140.0.221.000 - Hewlett-Packard) Hidden
Network64 (HKLM\...\{CE47BA54-78AC-409F-9151-BDF5BE15A804}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
opensource (HKLM-x32\...\{3677D4D8-E5E0-49FC-B86E-06541CF00BBE}) (Version: 1.0.14960.3876 - Your Company Name) Hidden
Penguins! (HKLM-x32\...\WTA-0ec41e64-b859-4401-bd34-a5fe2a7d87bd) (Version: 2.2.0.98 - WildTangent) Hidden
Photo Notifier and Animation Creator (HKLM-x32\...\Photo Notifier and Animation Creator) (Version: 1.0.0.1009 - IncrediMail Ltd.)
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-dde177b0-56b4-4506-a57f-244abfac8fcb) (Version: 2.2.0.98 - WildTangent) Hidden
Poker Superstars III (HKLM-x32\...\WTA-8fffb52e-dbaf-4001-8579-8f4f0279d7be) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WTA-06d8426f-1ee0-423b-a00a-fde1fd66234d) (Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WTA-5aa9843f-a5a9-482f-8503-1d0665c1dcdb) (Version: 2.2.0.98 - WildTangent) Hidden
PS_AIO_07_D110_SW_Min (HKLM-x32\...\{42BBA4CC-EFB6-4653-A2CC-F305D4B399C3}) (Version: 140.0.142.000 - Hewlett-Packard) Hidden
QuickTransfer (HKLM-x32\...\{E517094C-06B6-419F-8FFD-EF4F57972130}) (Version: 140.0.98.000 - Hewlett-Packard) Hidden
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 1.1.9200.23 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.75.827.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7083 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM-x32\...\{A5107464-AA9B-4177-8129-5FF2F42DD322}) (Version: 1.00.13.1216 - REALTEK Semiconductor Corp.)
RollerCoaster Tycoon 3: Platinum (HKLM-x32\...\WTA-b1a4042b-10e1-4ff4-baa8-6705d59a97c4) (Version: 2.2.0.98 - WildTangent) Hidden
Scan (HKLM-x32\...\{0F367CA3-3B2F-43F9-A44A-25A8EE69E45D}) (Version: 140.0.77.000 - Hewlett-Packard) Hidden
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 14.0 - HP)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
SmartWebPrinting (HKLM-x32\...\{8FF6F5CA-4E30-4E3B-B951-204CAAA2716A}) (Version: 140.0.186.000 - Hewlett-Packard) Hidden
SolutionCenter (HKLM-x32\...\{8E4B1BE8-DCF3-4B90-A726-B28107442623}) (Version: 140.0.211.000 - Hewlett-Packard) Hidden
Status (HKLM-x32\...\{2FB9EA69-51D4-4913-9AD5-762C034DE811}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 17.0.6.2 - Synaptics Incorporated)
Toolbox (HKLM-x32\...\{BBFB2E59-B0DB-42C8-8F4D-CF4E85471667}) (Version: 140.0.424.000 - Hewlett-Packard) Hidden
Torchlight (HKLM-x32\...\WTA-6437cf93-ad55-4441-8752-17f318858cf2) (Version: 2.2.0.98 - WildTangent) Hidden
TrayApp (HKLM-x32\...\{CD31E63D-47FD-491C-8117-CF201D0AFAB5}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
TurboTax 2014 (HKLM-x32\...\TurboTax 2014) (Version: 2014.0 - Intuit, Inc)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Virtual Villagers 4 - The Tree of Life (HKLM-x32\...\WTA-8184a41f-45c3-478f-a142-93f0f5f6e840) (Version: 2.2.0.98 - WildTangent) Hidden
WebReg (HKLM-x32\...\{8EE94FD8-5F52-4463-A340-185D16328158}) (Version: 140.0.212.017 - Hewlett-Packard) Hidden
WildTangent Games App for HP (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.0.11.13 - WildTangent) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3508.0205 - Microsoft Corporation)
Zuma's Revenge (HKLM-x32\...\WTA-8b34c450-4523-4a4a-96c8-8215aabb508e) (Version: 2.2.0.98 - WildTangent) Hidden
 
**** End of log ****


#5 Aura

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Posted 13 May 2015 - 04:37 PM

You can uninstall these programs:
  • Adobe Reader X (10.1.14) MUI - Outdated;
  • Adobe Shockwave Player 12.0 - Outdated;
  • Coupon Printer for Windows - If you don't use it, uninstall it;
I can help you install version of Adobe Reader if you need after. Also, did you uninstall Microsoft Security Essentials and reinstall it yet or not?

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#6 quietman7

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Posted 13 May 2015 - 06:44 PM

As I have said before, this forum is for questions and issues related to Anti-Virus and Anti-Malware Software, not for analysis and removal of other installed programs.

What type of scan are you performing...Quick or Full...when you get the error messages? Microsoft recommends performing Quick scans.
Does the scan appear to fail and throw an error on a specific file?
What version of MSE is installed?

Did you check to make sure the Microsoft Security Essentials service is set to automatic and is started?
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