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pc support messages.com malware


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5 replies to this topic

#1 cheryltaglieri

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Posted 13 May 2015 - 02:15 PM

I am recieving random popups that sometimes freeze the computer to where I have no choice but to power down the computer.

 

I have norton anti virus installed (always have)

 

I have malwarebytes installed (always have)

 

I have Advanced System Care installed (always have)

 

I ran malwarebytes yesterday and it found the "conduit" malware also PUPs PricePeep and Mindspark

 

I used malwarebytes to remove those things but today the "pcsupportmessages.com" popup is popping up randomly as I surf the web using chrome.

 

I ran Malwarebytes and it isn't showing any malware/threats.

 

Please advise me on how to remove this and/or any other problems you see using the information from the FRST scanner.

 

I have attached below the logs asked for.

 

Thanks in advance for any help you can give me...

 

 

Attached Files



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#2 nasdaq

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Posted 17 May 2015 - 09:56 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Remove this program in bold using the Add/Remove Programs applet.
Reimage Repair (HKLM\...\Reimage Repair) (Version: 1.8.1.4 - Reimage) <==== ATTENTION
===


Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.
 
start

CreateRestorePoint:
CloseProcesses:

HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
SearchScopes: HKLM -> {AFBCB7E0-F91A-4951-9F31-58FEE57A25C4} URL = http://www.ask.com/web?&o=101881&l=dis&q={SEARCHTERMS}
SearchScopes: HKU\S-1-5-21-3186959527-3638941234-1374028115-1000 -> {afdbddaa-5d3f-42ee-b79c-185a7020515b} URL =
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
CHR Extension: (Poppit!) - C:\Users\Cheryl\AppData\Local\Google\Chrome\User Data\Default\Extensions\mcbkbpnkkkipelfledbfocopglifcfmi [2013-09-18]
CHR HKLM\...\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - https://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - https://clients2.google.com/service/update2/crx
S2 HPSLPSVC; C:\Users\Cheryl\AppData\Local\Temp\7zS2489\hpslpsvc64.dll [X]
S4 LMIRfsClientNP; No ImagePath
S3 cpuz134; \??\C:\Users\Cheryl\AppData\Local\Temp\cpuz134\cpuz134_x64.sys [X]
Task: {6D4A1292-07C4-4E89-99DA-1195ED7BA6D9} - System32\Tasks\Reimage Reminder => C:\Program Files\Reimage\Reimage Repair\ReimageReminder.exe [2015-03-16] (Reimage ltd.) <==== ATTENTION
Task: {9920D817-EBEE-4E2E-A255-A4DE03CB53B3} - \Funmoods No Task File <==== ATTENTION
Task: {E23FB1A1-2A96-4A35-B138-D1E774809029} - System32\Tasks\ReimageUpdater => C:\Program Files\Reimage\Reimage Protector\ReiGuard.exe [2015-01-14] (Reimage®) <==== ATTENTION
AlternateDataStreams: C:\Users\Cheryl\Documents\Fw_ whit cass.eml:OECustomProperty
AlternateDataStreams: C:\Users\Cheryl\Documents\mullen.eml:OECustomProperty
AlternateDataStreams: C:\Users\Cheryl\Documents\RE_ closing paperwork for 4718 S 52nd ST, Tacoma, WA  98409.eml:OECustomProperty
AlternateDataStreams: C:\Users\Cheryl\Documents\Re_ rutzer family reunion.eml:OECustomProperty
AlternateDataStreams: C:\Users\Cheryl\Documents\river raft.eml:OECustomProperty
AlternateDataStreams: C:\Users\Cheryl\Documents\Roto Rooter Excavation Photo's.eml:OECustomProperty
AlternateDataStreams: C:\Users\Cheryl\Documents\sheri wsu essay.eml:OECustomProperty

End
Save the files as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

How is the computer running now?

#3 cheryltaglieri

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Posted 18 May 2015 - 01:41 PM

I will post again after using the computer today to tell you how the computer is now running

 

I am posting now so I can post the requested logs for you

 

Thanks for your help so far I really do apprieciate it.

 

By the way, norton flags FRST as a virus because of "reputation" which I believe means it doesn't have reputation data on it and doesn't know what it is so I have to turn it off in order for FRST to not be instantly deleted so I can run it.   Is this normal/is this what I should be doing?

Attached Files



#4 cheryltaglieri

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Posted 18 May 2015 - 02:01 PM

I ran malwarebytes right after this and it found "pricepeep" which I told it to remove.

 

Also when I signed into my chrome account it added an extension for "invisible hand" which I also removed from chrome.



#5 nasdaq

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Posted 19 May 2015 - 08:07 AM

I have to turn it off in order for FRST to not be instantly deleted so I can run it. Is this normal/is this what I should be doing?

Yes the file is re-compiled with each revision.

===

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#6 nasdaq

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Posted 25 May 2015 - 08:15 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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