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Keep getting diagnosis tracking service error


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#1 herbman

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Posted 13 May 2015 - 12:03 PM

Any help would be greatly appreciated.

 

 

 

">http://CJ4XM3c.png?1

 

 

 

 

 

 

 

 

">http://UKNvojM.jpg?1


Edited by herbman, 13 May 2015 - 12:06 PM.


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#2 hamluis

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Posted 13 May 2015 - 01:31 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 herbman

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Posted 13 May 2015 - 02:25 PM

http://speccy.piriform.com/results/5gqEcyszTrqsN0VMqtgzPht

 

 

 

 

 

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by john (ATTENTION: The logged in user is not administrator) on 13-05-2015 at 15:23:54
Running from "C:\Users\john\New folder (3)"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: U56E Manufacturer: ASUSTeK Computer Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/13/2015 00:09:41 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_DiagTrack, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ntdll.dll, version: 6.1.7601.18839, time stamp: 0x553e8bfa
Exception code: 0xc000000d
Fault offset: 0x000000000006ec12
Faulting process id: 0x668
Faulting application start time: 0xsvchost.exe_DiagTrack0
Faulting application path: svchost.exe_DiagTrack1
Faulting module path: svchost.exe_DiagTrack2
Report Id: svchost.exe_DiagTrack3
 
 
System errors:
=============
Error: (05/13/2015 00:09:42 AM) (Source: Service Control Manager) (User: )
Description: The Diagnostics Tracking Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
 
Microsoft Office Sessions:
=========================
Error: (05/13/2015 00:09:41 AM) (Source: Application Error)(User: )
Description: svchost.exe_DiagTrack6.1.7600.163854a5bc3c1ntdll.dll6.1.7601.18839553e8bfac000000d000000000006ec1266801d08cfd3b2010c6C:\Windows\System32\svchost.exeC:\Windows\SYSTEM32\ntdll.dlle0d53cc2-f925-11e4-834a-14dae9cba438
 
 
=========================== Installed Programs ============================
 
Alcor Micro USB Card Reader (HKLM-x32\...\{4555BB9E-E715-4260-A178-E8EFD2B653E3}) (Version: 1.2.0117.08443 - Alcor Micro Corp.) Hidden
Alcor Micro USB Card Reader (HKLM-x32\...\AmUStor) (Version: 1.2.0117.08443 - Alcor Micro Corp.)
Asmedia ASM104x USB 3.0 Host Controller Driver (HKLM-x32\...\{E4FB0B39-C991-4EE7-95DD-1A1A7857D33D}) (Version: 1.14.8.0 - Asmedia Technology)
Atheros Driver Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 9.0 - Atheros)
Canon MP Navigator EX 4.0 (HKLM-x32\...\MP Navigator EX 4.0) (Version:  - )
Canon MP280 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MP280_series) (Version:  - Canon Inc.)
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.2.1 - Canon Inc.)
Emsisoft Anti-Malware (HKLM-x32\...\{5502032C-88C1-4303-99FE-B5CBD7684CEA}_is1) (Version: 9.0 - Emsisoft GmbH)
Everything 1.3.4.686 (x64) (HKLM\...\Everything) (Version:  - )
Intel PROSet Wireless (HKLM-x32\...\ProInst) (Version:  - ) Hidden
Intel® Chipset Device Software (HKLM-x32\...\{e48a2f61-851a-4155-82f9-af1b04db8c3b}) (Version: 10.0.13 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.3517 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (HKLM\...\{3C41721F-AF0F-4086-AA1C-4C7F29076228}) (Version: 14.01.1000 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
Intel® PROSet/Wireless WiMAX Software (HKLM\...\{5C1DA3D9-F590-4317-A4FB-274F658E504B}) (Version: 6.05.0000 - Intel Corporation)
Intel® SSD Toolbox (HKLM-x32\...\{06D085C8-1F00-11B2-96A7-8f0CE39193ED}) (Version: 3.2.3.400 - Intel Corporation)
Kaspersky Anti-Virus (HKLM-x32\...\{8ED07EBD-22AD-415A-B71E-C1AD86862C2E}) (Version: 15.0.1.415 - Kaspersky Lab) Hidden
Kaspersky Anti-Virus (HKLM-x32\...\InstallWIX_{8ED07EBD-22AD-415A-B71E-C1AD86862C2E}) (Version: 15.0.1.415 - Kaspersky Lab)
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Opera Stable 29.0.1795.47 (HKLM-x32\...\Opera 29.0.1795.47) (Version: 29.0.1795.47 - Opera Software ASA)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7404 - Realtek Semiconductor Corp.)
Sandboxie 4.16 (64-bit) (HKLM\...\Sandboxie) (Version: 4.16 - Sandboxie Holdings, LLC)
Secunia PSI (3.0.0.10004) (HKLM-x32\...\Secunia PSI) (Version: 3.0.0.10004 - Secunia)
Sonic Focus (HKLM-x32\...\{09BCB9CE-964B-4BDA-AE46-B5A0ABEF1D3F}) (Version: 1.0.0.4 - Synopsys )
Windows Driver Package - Intel (NETwLv64) net  (10/07/2010 13.4.0.139) (HKLM\...\EA1C8ECD4E416637C38F0079F98C8C7B0A112265) (Version: 10/07/2010 13.4.0.139 - Intel)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 47%
Total physical RAM: 6049.14 MB
Available physical RAM: 3201.85 MB
Total Pagefile: 12096.48 MB
Available Pagefile: 9213.48 MB
Total Virtual: 4095.88 MB
Available Virtual: 3983.04 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:223.57 GB) (Free:183.85 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\CHARLES-PC
 
Administrator            charles                  Guest                    
john                     
 
 
**** End of log ****
 


#4 herbman

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Posted 13 May 2015 - 02:43 PM

I noticed it started happening after i installed windows update kb3045999,  i remember an optional update last week and then saw one that looks like it changed to a security update .

 

Pretty sure it's update related though. 

 

 

 

 

 

 

Update ,  after looking at when these errors occurred it appears that i was mistaken on what update caused it , the update that seems to be causing this error to keep coming up is windows update 7 for x64-based Systems (KB3022345)

 

When i uninstalled this optional update all errors went away ,  it reinstalled itself with the latest round of updates yesterday and now the errors again.

 

I thought it was optional , don't know why it was in these security updates.

 
 
 
Sorry for the mistake folks.

Edited by herbman, 13 May 2015 - 05:12 PM.


#5 hamluis

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Posted 13 May 2015 - 06:48 PM

It doesn't appear to be a security update to me, so I would just uninstall it...and leave things that way.  I do not install any optional updates.

 

http://www.infoworld.com/article/2920975/operating-systems/microsoft-confirms-earlier-versions-of-kb-3022345-and-kb-3048043-broke-updating.html

 

Louis



#6 herbman

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Posted 13 May 2015 - 07:19 PM

Thanks a lot Hamluis , you are always very helpful.



#7 herbman

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Posted 13 May 2015 - 07:57 PM

I saw the below update pop up after i uninstalled the KB3022345 update .
 
 
 
 (KB3013531)  This one only applies if you have the windows phone it appears , they list is as (important) though, i got rid of both.
 
 


#8 hamluis

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Posted 14 May 2015 - 11:08 AM

:thumbup2:

 

Louis






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