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Malwarebytes will no longer start or update


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30 replies to this topic

#1 belindaj

belindaj

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Posted 13 May 2015 - 09:48 AM

Recently this laptop has gotten slower and slower - even though we've been regularly scanning with Malwarebytes and AVG and (we thought) successfully cleaning objects that were found. Last night however, Malwarebytes ceased functioning - which is a telltale sign to me that something has gotten past it,. Did a hard shutdown - and upon rebooting, Windows attempted to run a full scandisk and invoke Windows recovery - but this morning it shoed unsuccessful. However - I did click through the screens and reboot - and as you can see - Windows did start back up again after all. I have manually gone through the Control Panel list of programs to see if anything jumped out at me - only one item - *Rocket Tab* - which I searched for on another computer and followed steps to manually remove from each of the three browsers that are on this laptop - IE, Chrome and Firefox - but it was not active on any of them - and when I tried to manually do an uninstall from Control Panel - it said it had already been removed.

 

I then tried running Malwarebytes again - and again it won't even open. From past experience I know to stop trying to fix things myself at this point and to start a forum thread to get assistance from smarter people than me :) So - help please! 

 

Many thanks in advance! This is my fiancee's laptop and he's been fighting with it now for the last couple of months as performance has downgraded significantly.



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#2 appleo

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Posted 13 May 2015 - 09:53 AM

ok i need inputs

 

1. are u familiar with registry( done some modifications or editing )

2. list of recently installed programs

 

 

hopefully ill sove ur problem soon

 

thanking you

appleo



#3 Sintharius

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Posted 13 May 2015 - 09:53 AM

Hello there :)

Let's take a look.

MiniToolbox by Farbar

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
  • List Restore Points
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

===

Security Check by screen317
  • Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt. Please copy and paste the contents of the log in your next reply.

Regards,
Alex

#4 belindaj

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Posted 13 May 2015 - 10:55 AM

Running it now Alex - his laptop is super slow and getting slower even now LOL.



#5 belindaj

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Posted 13 May 2015 - 11:00 AM

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by Joe (administrator) on 13-05-2015 at 10:57:42
Running from "C:\Users\Joe\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Satellite C655 Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
ProxyServer: http=127.0.0.1:50270;https=127.0.0.1:50270
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC = Wireless Network Connection (Connected)
ASIX AX88178 USB2.0 to Gigabit Ethernet Adapter = Local Area Connection 2 (Connected)
Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20) = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Joe-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home
 
Ethernet adapter Local Area Connection 2:
 
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : ASIX AX88178 USB2.0 to Gigabit Ethernet Adapter
   Physical Address. . . . . . . . . : 8C-AE-4C-FF-84-F8
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2605:a601:84a:9e01:dc43:6a36:e5bb:5bb0(Preferred) 
   IPv6 Address. . . . . . . . . . . : fd3a:5b57:cee0:1:dc43:6a36:e5bb:5bb0(Preferred) 
   Temporary IPv6 Address. . . . . . : 2605:a601:84a:9e01:98d4:e345:77f9:3316(Preferred) 
   Temporary IPv6 Address. . . . . . : fd3a:5b57:cee0:1:98d4:e345:77f9:3316(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::dc43:6a36:e5bb:5bb0%16(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, May 13, 2015 9:13:08 AM
   Lease Expires . . . . . . . . . . : Wednesday, May 13, 2015 11:43:09 AM
   Default Gateway . . . . . . . . . : fe80::fa8f:caff:fe1c:e96c%16
                                       192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 529313356
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-C5-7A-D1-E0-CA-94-CD-E0-38
   DNS Servers . . . . . . . . . . . : fd3a:5b57:cee0:1:fa8f:caff:fe1c:e96c
                                       192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
   Connection-specific DNS Suffix Search List :
                                       home
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : E0-CA-94-CD-E0-38
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
   Physical Address. . . . . . . . . : 00-26-6C-05-90-90
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
   Physical Address. . . . . . . . . : E0-CA-94-CD-E0-38
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2605:a601:84a:9e01:70e3:4478:5b92:7896(Preferred) 
   IPv6 Address. . . . . . . . . . . : fd3a:5b57:cee0:1:70e3:4478:5b92:7896(Preferred) 
   Temporary IPv6 Address. . . . . . : 2605:a601:84a:9e01:e0aa:1137:7826:f0b3(Preferred) 
   Temporary IPv6 Address. . . . . . : fd3a:5b57:cee0:1:e0aa:1137:7826:f0b3(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::70e3:4478:5b92:7896%11(Preferred) 
   Autoconfiguration IPv4 Address. . : 169.254.120.150(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . : fe80::fa8f:caff:fe1c:e96c%11
   DHCPv6 IAID . . . . . . . . . . . : 249612948
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-C5-7A-D1-E0-CA-94-CD-E0-38
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.home:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{47FB766C-FD52-4AE0-A5A8-AF03E9643894}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{C48B2CC9-38B9-47F9-BF8B-3CC992B1B58E}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  networkbox.home
Address:  fd3a:5b57:cee0:1:fa8f:caff:fe1c:e96c
 
Name:    google.com
Addresses:  2607:f8b0:4009:809::200e
 216.58.216.78
 
 
Pinging google.com [2607:f8b0:4009:80a::200e] with 32 bytes of data:
Reply from 2607:f8b0:4009:80a::200e: time=11ms 
Reply from 2607:f8b0:4009:80a::200e: time=12ms 
 
Ping statistics for 2607:f8b0:4009:80a::200e:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 11ms, Maximum = 12ms, Average = 11ms
Server:  networkbox.home
Address:  fd3a:5b57:cee0:1:fa8f:caff:fe1c:e96c
 
Name:    yahoo.com
Addresses:  98.138.253.109
 206.190.36.45
 98.139.183.24
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=76ms TTL=51
Reply from 98.139.183.24: bytes=32 time=77ms TTL=51
 
Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 76ms, Maximum = 77ms, Average = 76ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 16...8c ae 4c ff 84 f8 ......ASIX AX88178 USB2.0 to Gigabit Ethernet Adapter
 15...e0 ca 94 cd e0 38 ......Microsoft Virtual WiFi Miniport Adapter
 12...00 26 6c 05 90 90 ......Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
 11...e0 ca 94 cd e0 38 ......Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
  1...........................Software Loopback Interface 1
 17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.2     10
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      169.254.0.0      255.255.0.0         On-link   169.254.120.150    281
  169.254.120.150  255.255.255.255         On-link   169.254.120.150    281
  169.254.255.255  255.255.255.255         On-link   169.254.120.150    281
      192.168.1.0    255.255.255.0         On-link       192.168.1.2    266
      192.168.1.2  255.255.255.255         On-link       192.168.1.2    266
    192.168.1.255  255.255.255.255         On-link       192.168.1.2    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.2    266
        224.0.0.0        240.0.0.0         On-link   169.254.120.150    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.2    266
  255.255.255.255  255.255.255.255         On-link   169.254.120.150    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 16    266 ::/0                     fe80::fa8f:caff:fe1c:e96c
 11    281 ::/0                     fe80::fa8f:caff:fe1c:e96c
  1    306 ::1/128                  On-link
 16     18 2605:a601:84a:9e01::/64  On-link
 11     33 2605:a601:84a:9e01::/64  On-link
 11    281 2605:a601:84a:9e01:70e3:4478:5b92:7896/128
                                    On-link
 16    266 2605:a601:84a:9e01:98d4:e345:77f9:3316/128
                                    On-link
 16    266 2605:a601:84a:9e01:dc43:6a36:e5bb:5bb0/128
                                    On-link
 11    281 2605:a601:84a:9e01:e0aa:1137:7826:f0b3/128
                                    On-link
 16     18 fd3a:5b57:cee0:1::/64    On-link
 16    266 fd3a:5b57:cee0:1::/64    fe80::fa8f:caff:fe1c:e96c
 11     33 fd3a:5b57:cee0:1::/64    On-link
 11    281 fd3a:5b57:cee0:1::/64    fe80::fa8f:caff:fe1c:e96c
 11    281 fd3a:5b57:cee0:1:70e3:4478:5b92:7896/128
                                    On-link
 16    266 fd3a:5b57:cee0:1:98d4:e345:77f9:3316/128
                                    On-link
 16    266 fd3a:5b57:cee0:1:dc43:6a36:e5bb:5bb0/128
                                    On-link
 11    281 fd3a:5b57:cee0:1:e0aa:1137:7826:f0b3/128
                                    On-link
 16    266 fe80::/64                On-link
 11    281 fe80::/64                On-link
 11    281 fe80::70e3:4478:5b92:7896/128
                                    On-link
 16    266 fe80::dc43:6a36:e5bb:5bb0/128
                                    On-link
  1    306 ff00::/8                 On-link
 16    266 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/13/2015 09:31:23 AM) (Source: Application Hang) (User: )
Description: The program SoftwareUpdate.exe version 2.1.3.127 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: a60
 
Start Time: 01d08d8872ffe005
 
Termination Time: 6
 
Application Path: C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe
 
Report Id: 79b7a7e9-f97c-11e4-beaf-8cae4cff84f8
 
Error: (05/13/2015 09:21:50 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest2" on line C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Component 2: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
 
Error: (05/13/2015 09:21:07 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest2" on line C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Component 2: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
 
Error: (05/13/2015 09:16:15 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/13/2015 09:16:03 AM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
   at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
   at System.Timers.Timer.set_Enabled(Boolean value)
   at SnappCloud.ActivationReminder.AraClient.PostInit()
   at SnappCloud.ActivationReminder.Program.Main(String[] args)
 
Error: (05/12/2015 05:41:35 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest2" on line C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Component 2: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
 
Error: (05/12/2015 05:39:32 PM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
   at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
   at System.Timers.Timer.set_Enabled(Boolean value)
   at SnappCloud.ActivationReminder.AraClient.PostInit()
   at SnappCloud.ActivationReminder.Program.Main(String[] args)
 
Error: (05/12/2015 05:39:08 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest2" on line C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Component 2: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
 
Error: (05/12/2015 05:38:34 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (05/10/2015 08:19:02 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest2" on line C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Component 2: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
 
 
System errors:
=============
Error: (05/13/2015 09:21:53 AM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.
 
Error: (05/13/2015 09:14:11 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the WD SmartWare Background Service service to connect.
 
Error: (05/13/2015 09:13:04 AM) (Source: Service Control Manager) (User: )
Description: The Apache2.2 service failed to start due to the following error: 
%%2
 
Error: (05/12/2015 05:38:16 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the WD SmartWare Background Service service to connect.
 
Error: (05/12/2015 05:37:16 PM) (Source: Service Control Manager) (User: )
Description: The Apache2.2 service failed to start due to the following error: 
%%2
 
Error: (05/10/2015 10:14:21 PM) (Source: DCOM) (User: )
Description: {078AEF33-C48A-49F7-AFF3-A0EE810BFE7C}
 
Error: (05/10/2015 08:23:12 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.
 
Error: (05/10/2015 08:15:38 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the WD SmartWare Background Service service to connect.
 
Error: (05/10/2015 08:14:43 PM) (Source: Service Control Manager) (User: )
Description: The Apache2.2 service failed to start due to the following error: 
%%2
 
Error: (05/10/2015 10:56:05 AM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.
 
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
 
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.6.0.19140 - Adobe Systems Incorporated)
Adobe Bridge CC (64 Bit) (HKLM-x32\...\{359F8007-6486-429C-A8C5-D67F6897C88C}) (Version: 6.0 - Adobe Systems Incorporated)
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 3.0.0.74 - Adobe Systems Incorporated)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Lightroom (HKLM-x32\...\{8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}) (Version: 6.0.1 - Adobe Systems Incorporated)
Adobe Photoshop CC 2014 (HKLM-x32\...\{D7A4F897-B20A-42D0-862D-CB5F6DB7391D}) (Version: 15.0 - Adobe Systems Incorporated)
Adobe Photoshop Elements 11 (HKLM-x32\...\Adobe Photoshop Elements 11) (Version: 11.0 - Adobe Systems Incorporated)
Adobe Photoshop Lightroom 4.4 64-bit (HKLM\...\{11A955CD-4398-405A-886D-E464C3618FBF}) (Version: 4.4.1 - Adobe)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Allway Sync version 8.3.1 (HKLM-x32\...\Allway Sync_is1) (Version:  - Usov Lab)
Amazon Kindle (HKCU\...\Amazon Kindle) (Version:  - Amazon)
Amazon Links (HKLM-x32\...\{3135D885-9D9A-4B4D-8D45-9DB05DA115CA}) (Version: 2.02 - TOSHIBA Corporation)
Apple Application Support (HKLM-x32\...\{D9DAD0FF-495A-472B-9F10-BAE430A26682}) (Version: 3.0.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{787136D2-F0F8-4625-AA3F-72D7795AC842}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 1.0.1.42 - Atheros Communications Inc.)
Audacity 2.0.5 (HKLM-x32\...\Audacity_is1) (Version: 2.0.5 - Audacity Team)
AVG 2015 (HKLM\...\{3A1B060C-5D3F-4FFA-914E-6292A6F7464E}) (Version: 15.0.4342 - AVG Technologies) Hidden
AVG 2015 (HKLM\...\{4FA46463-669C-4DDB-B444-DCB99C0E4CFA}) (Version: 15.0.5863 - AVG Technologies) Hidden
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.5863 - AVG Technologies)
AVG PC Tuneup (HKLM-x32\...\{50316C0A-CC2A-460A-9EA5-F486E54AC17D}_is1) (Version: 10.0.0.27 - AVG)
AVG Security Toolbar (HKLM-x32\...\AVG Secure Search) (Version: 18.5.0.895 - AVG Technologies)
Bejeweled 3 (HKLM-x32\...\WTA-7d6da2fa-2493-4ec2-a2b6-e7e340c1c4a9) (Version: 2.2.0.97 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Canon MP Navigator EX 1.0 (HKLM-x32\...\MP Navigator EX 1.0) (Version:  - )
Canon MP470 series (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MP470_series) (Version:  - )
Canon MP470 series User Registration (HKLM-x32\...\Canon MP470 series User Registration) (Version:  - )
Canon My Printer (HKLM\...\CanonMyPrinter) (Version:  - )
CaptureWizPro 3.60 (HKLM-x32\...\CaptureWiz) (Version:  - )
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.54.4.53 - Conexant)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dropbox (HKCU\...\Dropbox) (Version: 3.4.6 - Dropbox, Inc.)
Elements 11 Organizer (HKLM-x32\...\{D4D065E1-3ABF-41D0-B385-FC6F027F4D00}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
FATE - The Traitor Soul (HKLM-x32\...\WTA-e5cd327b-8d20-4865-a852-97eb2e58da0c) (Version: 2.2.0.95 - WildTangent) Hidden
FlickrEdit (HKCU\...\FlickrEdit) (Version:  - Sunkencity Software)
Free MDI Image Viewer (HKLM-x32\...\{782E62AA-3670-4E71-9E76-40E95370C6C3}_is1) (Version:  - mdiviewer.com)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 42.0.2311.135 - Google Inc.)
Google Drive (HKLM-x32\...\{35574F09-89F9-4B16-B69B-64F3E25901B8}) (Version: 1.21.9226.6034 - Google, Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6227.252 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.26.9 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
H&R Block Basic + Efile + State 2013 (HKLM-x32\...\{9D598046-A8D1-4B61-9F8A-AB3BE1389311}) (Version: 13.03.6502 - HRB Technology, LLC.)
H&R Block Deluxe + Efile + State 2011 (HKLM-x32\...\{C6006AED-E5A7-4F77-BAD5-95AC43DE04F3}) (Version: 11.05.7102 - HRB Technology, LLC.)
H&R Block Deluxe + Efile + State 2014 (HKLM-x32\...\{BDA77C08-60A6-4AAB-B5A9-849ECF399A49}) (Version: 14.05.7401 - HRB Technology, LLC.)
H&R Block Deluxe + Efile 2012 (HKLM-x32\...\{89D20029-0578-4D8D-979A-695C8D868868}) (Version: 12.04.7803 - HRB Technology, LLC.)
H&R Block Missouri 2011 (HKLM-x32\...\{1EFF5E76-04E7-4CCB-BFBE-65C2607D1B82}) (Version: 1.11.3201 - HRB Technology, LLC.)
H&R Block Missouri 2012 (HKLM-x32\...\{3E5B5F09-2EF2-425A-A5A6-CFC3A225012F}) (Version: 1.12.3701 - HRB Technology, LLC.)
H&R Block Missouri 2013 (HKLM-x32\...\{0B1B73A6-4DE4-49BD-A484-D2A0582AB78C}) (Version: 1.13.4401 - HRB Technology, LLC.)
H&R Block Missouri 2014 (HKLM-x32\...\{EF25BBAD-D823-4F7D-A06A-AB1492D0943B}) (Version: 1.14.2801 - HRB Technology, LLC.)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Photosmart 6520 series Basic Device Software (HKLM\...\{1151BCF8-3246-4E34-9C17-22E66318C41C}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Photosmart 6520 series Help (HKLM-x32\...\{D3293275-1002-41F5-BC37-099B4251FF5B}) (Version: 28.0.0 - Hewlett Packard)
HP Update (HKLM-x32\...\{97486FBE-A3FC-4783-8D55-EA37E9D171CC}) (Version: 5.005.000.002 - Hewlett-Packard)
iCloud (HKLM\...\{D0CB24F4-084F-40DE-B6B9-A03626E682F0}) (Version: 2.1.1.3 - Apple Inc.)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2353 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.1.0.1008 - Intel Corporation)
iTunes (HKLM\...\{5A68A656-979F-4168-8795-E2E368AA4DC2}) (Version: 11.2.2.3 - Apple Inc.)
Java™ 6 Update 25 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216025FF}) (Version: 6.0.250 - Oracle)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Label@Once 1.0 (HKLM-x32\...\{0D795777-9D60-4692-8386-F2B3F2B5E5BF}) (Version: 1.0 - Corel)
LAME v3.99.3 (for Windows) (HKLM-x32\...\LAME_is1) (Version:  - )
Letters from Nowhere 2 (HKLM-x32\...\WTA-7de3291d-0e7b-4931-a274-fdcda6beb209) (Version: 2.2.0.97 - WildTangent) Hidden
LG PC Suite (HKLM-x32\...\LG PC Suite) (Version: 5.3.20.20141013 - LG Electronics)
LG United Mobile Drivers (HKLM-x32\...\{15A5D29A-F209-49FD-BA47-5E4C882FF496}) (Version: 3.12.1.0 - LG Electronics)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISER) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office FrontPage 2003 (HKLM-x32\...\{91170409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.5139.5005 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Mozilla Firefox 37.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 37.0.2 (x86 en-US)) (Version: 37.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
Pdf995 (installed by H&R Block) (HKLM-x32\...\Pdf995) (Version:  - )
PdfEdit995 (installed by H&R Block) (HKLM-x32\...\PdfEdit995) (Version:  - )
Penguins! (HKLM-x32\...\WTA-4fe7a38a-2416-4b9e-a16c-c8445a638a16) (Version: 2.2.0.98 - WildTangent) Hidden
PENTAX Digital Camera Utility 4 (HKLM-x32\...\{433B30F1-3B10-4DDD-8975-C891C56BF992}) (Version: 4.3.5 - PENTAX RICOH IMAGING COMPANY, LTD.)
Perfect Effects 8 (HKLM-x32\...\{C982ACFF-5997-4B7D-B3E1-CF7273A06FB2}) (Version: 8.1.0 - onOne Software)
PhotoME (HKLM-x32\...\PhotoME_is1) (Version: 0.79R17 - Jens Duttke)
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
Picturenaut 3.2 (HKLM\...\{7BDD99A3-CCDD-41DE-8B86-F636B95ADBBF}) (Version: 3.2.0.1698 - Marc M.)
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-dcd1006d-4ca4-4014-ae71-1418b2a08e0e) (Version: 2.2.0.98 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Polar Bowler (HKLM-x32\...\WTA-fa3b15f3-2f85-486b-9063-82deb42b7d93) (Version: 2.2.0.97 - WildTangent) Hidden
PSE11 STI Installer (HKLM-x32\...\{98CE8819-87AA-4814-8167-ADDDD513485F}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30124 - Realtek Semiconductor Corp.)
Realtek WLAN Driver (HKLM-x32\...\{9D3D8C60-A55F-4fed-B2B9-173001290E16}) (Version: 2.00.0016 - REALTEK Semiconductor Corp.)
RollerCoaster Tycoon 3: Platinum (HKLM-x32\...\WTA-92056dee-5b87-43be-9d29-7dbcfe3d36af) (Version: 2.2.0.98 - WildTangent) Hidden
Skype Launcher (HKLM-x32\...\{DA84ECBF-4B79-47F2-B34C-95C38484C058}) (Version: 2.01 - TOSHIBA Corporation)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.0.8.1 - Synaptics Incorporated)
Tales of Lagoona (HKLM-x32\...\WTA-b4725b19-5c65-4069-9f73-7ed04ce30313) (Version: 2.2.0.98 - WildTangent) Hidden
Toshiba App Place (HKLM-x32\...\{ED3CBA78-488F-4E8C-B33F-8E3BF4DDB4D2}) (Version: 1.0.6.3 - Toshiba)
TOSHIBA Application Installer (HKLM-x32\...\{970472D0-F5F9-4158-A6E3-1AE49EFEF2D3}) (Version: 9.0.1.2 - TOSHIBA)
TOSHIBA Assist (HKLM-x32\...\{C2A276E3-154E-44DC-AAF1-FFDD7FD30E35}) (Version: 4.2.3.0 - TOSHIBA CORPORATION)
Toshiba Book Place (HKLM-x32\...\{A14962A7-2B7D-456E-BFCD-F54E3A88D41F}) (Version: 2.2.7530 - K-NFB Reading Technology, Inc.)
TOSHIBA Bulletin Board (HKLM-x32\...\InstallShield_{1C8C049A-145F-4A6E-8290-B5C245EBE39D}) (Version: 1.6.11.64 - TOSHIBA Corporation)
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.1.0.11 for x64 - TOSHIBA Corporation)
TOSHIBA Face Recognition (HKLM-x32\...\InstallShield_{F67FA545-D8E5-4209-86B1-AEE045D1003F}) (Version: 3.1.17.64 - TOSHIBA Corporation)
TOSHIBA Hardware Setup (HKLM-x32\...\{97965331-BC5D-4D9F-B6DF-5C0A123E4AE0}) (Version: 2.1.0.3 - TOSHIBA Corporation)
TOSHIBA HDD/SSD Alert (HKLM\...\{D4322448-B6AF-4316-B859-D8A0E84DCB38}) (Version: 3.1.64.9 - TOSHIBA Corporation)
Toshiba Laptop Checkup (HKLM-x32\...\NortonPCCheckup) (Version: 2.0.13.11 - Symantec Corporation)
TOSHIBA Media Controller (HKLM-x32\...\{C7A4F26F-F9B0-41B2-8659-99181108CDE3}) (Version: 1.0.87.4 - TOSHIBA CORPORATION)
TOSHIBA Media Controller Plug-in (HKLM-x32\...\{F26FDF57-483E-42C8-A9C9-EEE1EDB256E0}) (Version: 1.0.7.5 - TOSHIBA CORPORATION)
Toshiba Online Backup (HKLM-x32\...\{C57BCDE1-7CB9-467D-B3BA-7E119916CDC1}) (Version: 2.0.0.31 - Toshiba)
TOSHIBA Quality Application (HKLM-x32\...\{E69992ED-A7F6-406C-9280-1C156417BC49}) (Version: 1.0.4 - TOSHIBA)
TOSHIBA Recovery Media Creator (HKLM-x32\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 2.1.5.5109a - TOSHIBA CORPORATION)
TOSHIBA ReelTime (HKLM-x32\...\InstallShield_{24811C12-F4A9-4D0F-8494-A7B8FE46123C}) (Version: 1.7.21.64 - TOSHIBA Corporation)
TOSHIBA Resolution+ Plug-in for Windows Media Player (HKLM-x32\...\{6CB76C9D-80C2-4CB3-A4CD-D96B239E3F94}) (Version: 1.1.2001 - TOSHIBA Corporation)
TOSHIBA Service Station (HKLM-x32\...\{AC6569FA-6919-442A-8552-073BE69E247A}) (Version: 2.2.13 - TOSHIBA)
TOSHIBA Supervisor Password (HKLM-x32\...\{0AF17224-CF88-40B8-BB1A-D179369847B4}) (Version: 2.1.0.2 - TOSHIBA Corporation)
TOSHIBA Value Added Package (HKLM-x32\...\InstallShield_{066CFFF8-12BF-4390-A673-75F95EFF188E}) (Version: 1.6.1.64 - TOSHIBA Corporation)
TOSHIBA Web Camera Application (HKLM-x32\...\InstallShield_{6F3C8901-EBD3-470D-87F8-AC210F6E5E02}) (Version: 2.0.3.3 - TOSHIBA Corporation)
TOSHIBARegistration (HKLM-x32\...\{5AF550B4-BB67-4E7E-82F1-2C4300279050}) (Version: 1.0.7 - TOSHIBA)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WD SmartWare (HKLM\...\{604CB4FC-3D32-405F-A109-165F170529B6}) (Version: 1.2.0.20 - Western Digital)
WildTangent Games (HKLM-x32\...\WildTangent toshiba Master Uninstall) (Version: 1.0.2.5 - WildTangent)
WildTangent Games App (Toshiba Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-toshiba) (Version: 4.0.5.31 - WildTangent) Hidden
Windows Driver Package - ASIX (AX88178) Net  (07/12/2013 1.14.6.0) (HKLM\...\29D833C89C48AAD25433D33C7847A6E8E712F9D1) (Version: 07/12/2013 1.14.6.0 - ASIX)
Windows Driver Package - ASIX (AX88179) Net  (12/03/2013 1.14.8.0) (HKLM\...\1B4B5A7C69F7245159762A3E760F3C782264C800) (Version: 12/03/2013 1.14.8.0 - ASIX)
Windows Driver Package - ASIX (AX88772) Net  (11/05/2013 3.14.5.0) (HKLM\...\808BADE605FC3CF278F67B4033C3CB969A596775) (Version: 11/05/2013 3.14.5.0 - ASIX)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Movie Maker 2.6 (HKLM-x32\...\{B3DAF54F-DB25-4586-9EF1-96D24BB14088}) (Version: 2.6.4037.0 - Microsoft Corporation)
WinSCP 5.1.8 (HKLM-x32\...\winscp3_is1) (Version: 5.1.8 - Martin Prikryl)
Xilisoft iPhone Ringtone Maker (HKLM-x32\...\Xilisoft iPhone Ringtone Maker) (Version: 3.1.0.20130921 - Xilisoft)
YTD Video Downloader 4.8.5 (HKLM-x32\...\{1a413f37-ed88-4fec-9666-5c48dc4b7bb7}) (Version: 4.8.5 - GreenTree Applications SRL)
Zuma's Revenge (HKLM-x32\...\WTA-d70f84be-0087-488b-a62f-e3651a34cf7e) (Version: 2.2.0.98 - WildTangent) Hidden
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 68%
Total physical RAM: 4043.86 MB
Available physical RAM: 1266.4 MB
Total Pagefile: 8085.91 MB
Available Pagefile: 4728.78 MB
Total Virtual: 4095.88 MB
Available Virtual: 3985.12 MB
 
========================= Partitions: =====================================
 
1 Drive c: (TI106321W0B) (Fixed) (Total:581.04 GB) (Free:279.79 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\JOE-PC
 
Administrator            Guest                    Joe                      
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
29-04-2015 05:40:55 Scheduled Checkpoint
01-05-2015 03:06:57 Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
01-05-2015 03:08:22 Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
01-05-2015 03:09:18 Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
01-05-2015 03:10:01 Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
01-05-2015 03:35:57 Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
01-05-2015 04:06:29 Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
01-05-2015 04:33:22 Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
09-05-2015 01:43:47 Scheduled Checkpoint
13-05-2015 14:36:18 Windows Update
 
**** End of log ****


#6 Sintharius

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Posted 13 May 2015 - 11:06 AM

Hi there,

Please post the log from SecurityCheck when it is done :)

Does your fiancee play WildTangent games? If not, we can remove it as it is considered "bloatware" and will just weigh the computer down.

Please reverse changes caused by AVG TuneUp using information in these sources:After that, please uninstall the following software from Programs and Features:

Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.6.0.19140 - Adobe Systems Incorporated)
AVG PC Tuneup (HKLM-x32\...\{50316C0A-CC2A-460A-9EA5-F486E54AC17D}_is1) (Version: 10.0.0.27 - AVG)
AVG Security Toolbar (HKLM-x32\...\AVG Secure Search) (Version: 18.5.0.895 - AVG Technologies)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6227.252 - Google Inc.)

If you run into any trouble, let me know.

Please inform me when you have completed all the steps.

Regards,
Alex

#7 belindaj

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Posted 13 May 2015 - 11:16 AM

Security Check appears to still be running.
No, Wild Tangent games are not used and can be removed. 

 

Should I start the AVG tools list before the security check has completed?



#8 RolandJS

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Posted 13 May 2015 - 11:17 AM

[not needed, removed by rjs]


Edited by RolandJS, 13 May 2015 - 01:25 PM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#9 Sintharius

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Posted 13 May 2015 - 11:26 AM

Hi there,

Please wait for SecurityCheck to finish before reversing AVG TuneUp's changes. Thank you.

Regards,
Alex

#10 belindaj

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Posted 13 May 2015 - 11:47 AM

Should it take longer than 45 minutes?



#11 Sintharius

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Posted 13 May 2015 - 11:50 AM

Hi there,

If it's still on "System Health Check" then it's calculating the fragmentation of the drive. So yes, it can take quite some time.

Alex

#12 belindaj

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Posted 13 May 2015 - 11:50 AM

ok just checking. thanks!



#13 belindaj

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Posted 13 May 2015 - 01:20 PM

Strangely, it apparently finished (I'm guessing at 12:56) - but it did not supply me with a notepad file - and there is not one in the folder where the program downloaded. The reason I think it finished at 12:56 is that a second copy of the SecurityCheck exe is now listed in Downloads (SecurityCheck(1) at 12:56, and I haven't touched that computer while the 1st check was running. I just happened to move over to the desk to see if it was done and the Command window and the folder window were no longer open. (So I went looking in the downloads folder to see if the checkup.txt file happened to be there. There's no checkup.txt on the desktop either.)

 

Should I try running it again?



#14 Sintharius

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Posted 13 May 2015 - 01:22 PM

Hi there,

Please skip SecurityCheck and do what I listed in #6.

Let me know when it is done.

Regards,
Alex

#15 belindaj

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Posted 13 May 2015 - 01:50 PM

Well, this should have been simple tasks but no.

 

AVG Tuneup is the 2011 version. I can't open it from teh system tray (or disable it), cannot uninstall it from the Start menu, or from the Control Panel Add & Remove programs. When I attempt to uninstall I get "Another instance is open, close it from the system tray" yet I can't, and retrying is unsuccessful. I even disabled the AVG current Antivirus program to see if that would help - it didn't. 

 

I also tried to uninstall AVG Toolbar - but it is not active on either Chrome or IE TO uninstall (not listed in extensions and not listed as an available search engine to change). It IS listed as an extension in Firefox, but is already disabled, and there is no other option except to Enable.

 

Now what?

 

I did successfully uninstall both Adobe Air and Google Toolbar.


Edited by belindaj, 13 May 2015 - 02:12 PM.





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