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Cannot run tools

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#1 Ralph Lister

Ralph Lister

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Posted 12 May 2015 - 09:16 PM

Hi there -


I am directed by one of the kind BC moderators to open a new thread after initially posting under Malware.  I will copy all my posts from there as it will explain everything quickly: 





Hi there, good folk of Bleeping Computer  :-)
PC, Windows 7 Home Premium, 64 bit.  I have chosen NOT to install the Windows Updates - this may/may not be relevant.  Malwarebytes Free, Avira Pro.
I first noticed there might be a problem when I was attempting to download regular definition Updates for Malwarebytes.  The download could never quite complete - it froze up 3/4 of the way through.  Same result after several attempts.
I also noticed the internet was running very slowly (and normally it's pretty quick).  Another change in behavior.
I uninstalled Malwarebytes using Control Panel.  I also downloaded the mbam-cleaner file from the MB site.  BUT I was unable to open this mbam-cleaner file beyond the Run window (which I clicked), only to get the error message "mbam-cleaner.exe is not a valid Win32 application".
Same result when I tried to run rkill - same equivalent error message: "rkill.exe is not a valid Win32 application".
Definitly something is awry.  These are very likely to be good files, and something is choosing to block their opening.  I've never seen this error message before.  I have made no changes whatsoever to my registry or startup - nothing at all.
Otherwise the computer still appears to be running as it should.  I am writing to you from my laptop.
Any wisdom very much appreciated.
All warmest wishes,




I would suspect a Zeroacces infection..

Please follow this Preparation Guide and post in a new topic.
Let me know if all went well.






Heya - many thanks for your help.


I downloaded FRST64.exe and attempted to run it, and, again, as soon as I click Run, up comes the same error message saying "FRST64.exe is not a valid Win 32 application"  and it doesn't go any further than that.


This bad stuff is stopping everything dead in its tracks, so I can't even diagnose the problem with FRST!


All best wishes,





Ok, go to the other forum as in the Guide. Start a new topic "cannot run tools"
Mention in the body what you said above and they will get in.





I am posting from the 'infected' computer, so the unit still has considerable functionality, despite whatever bad stuff is going on. 


Any thoughts?  Your help is GREATLY APPRECIATED, believe you me :-)


Best wishes,


Edited by Orange Blossom, 12 May 2015 - 11:59 PM.
Moved to log forum. ~ OB

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#2 HelpBot


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Posted 17 May 2015 - 09:20 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:


step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/576013 <<< CLICK THIS LINK

If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.


step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
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Thank you for your patience, and again sorry for the delay.


We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download FRST by Farbar from the following link if you no longer have it available and save it to your destop.

    FRST Download Link

  • When you go to the above page, there will be 32-bit and 64-bit downloads available. Please click on the appropriate one for your version of Windows. If you are unsure as to whether your Windows is 32-bit or 64-bit, please see this tutorial.
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#3 HelpBot


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Posted 18 May 2015 - 12:58 PM

You have stated that you no longer need help with this issue, therefore I am closing this topic. If that is not the case and you need or wish to continue with this topic, please send any Moderator a Personal Message (PM) that you would like this topic re-opened.

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