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Windows 7 is stuck on basic, no sound, no internet


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10 replies to this topic

#1 Terminator1128

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Posted 12 May 2015 - 07:21 PM

Thank you to all the good people reading this post. Anyway I was playing a game I had just downloaded and my mom told me she needed my computer. I gave to her and then I went to bed. The next day I wake up login to the admin account, and when I move my mouse to click enter the screen goes to the lowest setting. Anyway after successfully loging in I find that the task bar looks like '98, there's no sound, no Internet connection, and my trackpad isn't working,(btw way I was using a mouse at first so I didn't notice the latter.)

So am I infected? What do I do?

I am running on a Samsung rc512
Windows 7 64 bit home premium

P.S I cannot reset the entire system or format the hard drive. Thanks!

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#2 Broni

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Posted 12 May 2015 - 07:32 PM

Welcome aboard p22002758.gif

 

Did you try system restore to before the issue happened?


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 Terminator1128

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Posted 12 May 2015 - 08:06 PM

Yes there were no restore point except the one ln the day that we bought it but I don't want to have to backup and restore to that point again, because I just did that a few months ago

#4 Broni

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Posted 12 May 2015 - 08:10 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.3.1.2183.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 Terminator1128

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Posted 13 May 2015 - 05:28 PM

checkup

 

 Results of screen317's Security Check version 1.001 
 Windows 7 Service Pack 1 x64 (UAC is disabled!) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Security Center service is not running! This report may not be accurate!
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java 8 Update 45 
````````Process Check: objlist.exe by Laurent```````` 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 
````````````````````End of Log``````````````````````
 

FSS

 

Farbar Service Scanner Version: 17-01-2015
Ran by valencia (administrator) on 12-05-2015 at 20:44:28
Running from "C:\Users\valencia\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dnscache Service is not running. Checking service configuration:
The start type of Dnscache service is set to Disabled. The default start type is Auto.
The ImagePath of Dnscache service is OK.
The ServiceDll of Dnscache service is OK.

Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is set to Disabled. The default start type is Auto.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

Nsi Service is not running. Checking service configuration:
The start type of Nsi service is set to Disabled. The default start type is Auto.
The ImagePath of Nsi service is OK.
The ServiceDll of Nsi service is OK.

Connection Status:
==============
Attempt to access Local Host IP returned error: Localhost is blocked: Other errors
LAN connected.
Attempt to access Google IP returned error. Other errors
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors

Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is set to Disabled. The default start type is Auto.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.

bfe Service is not running. Checking service configuration:
The start type of bfe service is set to Disabled. The default start type is Auto.
The ImagePath of bfe service is OK.
The ServiceDll of bfe service is OK.

Firewall Disabled Policy:
==================

System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is set to Disabled. The default start type is 3.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is set to Disabled. The default start type is 3.
The ImagePath of VSS service is OK.

System Restore Policy:
========================

Action Center:
============

wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is set to Disabled. The default start type is Auto.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.

winmgmt Service is not running. Checking service configuration:
The start type of winmgmt service is set to Disabled. The default start type is Auto.
The ImagePath of winmgmt: "%systemroot%\system32\svchost.exe -k netsvcs".
The ServiceDll of winmgmt service is OK.

Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Disabled. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Disabled. The default start type is Auto.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.

EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is set to Disabled. The default start type is Auto.
The ImagePath of EventSystem service is OK.
The ServiceDll of EventSystem service is OK.

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Disabled. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed

**** End of log ****



#6 Terminator1128

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Posted 13 May 2015 - 05:31 PM

MBAM

 

Scan Date: 5/12/2015
Scan Time: 9:13:04 PM
Logfile: MBAM sca results 2.txt
Administrator: Yes

Version: 2.01.6.1022
Malware Database: v2015.03.09.05
Rootkit Database: v2015.02.25.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: valencia

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 519510
Time Elapsed: 26 min, 51 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 1
Hijack.WMI, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\WINMGMT\PARAMETERS|ServiceDllUnloadOnStop, 0, Good: (1), Bad: (0),Replaced,[453444ff2862d16538021abbab5acb35]

Folders: 1
PUP.Optional.GetPrivateVPN, C:\Users\kids\AppData\Roaming\GetPrivate, Quarantined, [334659ea315956e077c208b7ec170ef2],

Files: 1
PUP.Optional.GetPrivateVPN, C:\Users\kids\AppData\Roaming\GetPrivate\tasks.dll, Quarantined, [334659ea315956e077c208b7ec170ef2],

Physical Sectors: 0
(No malicious items detected)

(end)


MBAR

 

Malwarebytes Anti-Rootkit BETA 1.09.1.1004
www.malwarebytes.org

Database version:
  main:    v2014.11.18.05
  rootkit: v2014.11.12.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.17728
valencia :: VALENCIA-PC [administrator]

5/12/2015 8:35:11 PM
mbar-log-2015-05-12 (20-35-11).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 493623
Time elapsed: 30 minute(s), 49 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 2
C:\Users\kids\Desktop\00000001.TMP (Trojan.FileFill) -> Delete on reboot. [47f675c8324a68cefeae682dda2a14ec]
C:\Users\kids\Desktop\00000002.TMP (Trojan.FileFill) -> Delete on reboot. [b08d4df0007ca98d3478d6bffd0703fd]

Physical Sectors Detected: 0
(No malicious items detected)

(end)



#7 Terminator1128

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Posted 13 May 2015 - 05:32 PM

MiniToolBox

 

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by valencia (administrator) on 12-05-2015 at 21:04:35
Running from "C:\Users\valencia\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Model:  Manufacturer:
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

 

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : valencia-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : E8-03-9A-12-37-38
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.attlocal.net:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{3E4EF5C4-8E40-4F9F-AE1E-A0631AFA5E74}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{3A9635FA-D39D-4F63-A58D-68EFC7F36934}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #8
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  127.0.0.1

Ping request could not find host google.com. Please check the name and try again.
Server:  UnKnown
Address:  127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.
Unable to contact IP driver. General failure.
===========================================================================
Interface List
 11...e8 03 9a 12 37 38 ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5
 24...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #7
 21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #8
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
  1    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 10 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 09 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 10 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/26/2015 09:02:28 PM) (Source: SignInAssistant) (User: )
Description: StartService failed with hr = 0x80070422

Error: (04/26/2015 08:55:38 PM) (Source: Application Error) (User: )
Description: Faulting application name: lxctjswx.exe, version: 4.0.42.0, time stamp: 0x45f4bc38
Faulting module name: lxctjswx.exe, version: 4.0.42.0, time stamp: 0x45f4bc38
Exception code: 0xc0000005
Fault offset: 0x00000000000144b3
Faulting process id: 0xd44
Faulting application start time: 0xlxctjswx.exe0
Faulting application path: lxctjswx.exe1
Faulting module path: lxctjswx.exe2
Report Id: lxctjswx.exe3

Error: (04/26/2015 08:54:19 PM) (Source: Application Error) (User: )
Description: Faulting application name: lxctjswx.exe, version: 4.0.42.0, time stamp: 0x45f4bc38
Faulting module name: lxctjswx.exe, version: 4.0.42.0, time stamp: 0x45f4bc38
Exception code: 0xc0000005
Fault offset: 0x00000000000144b3
Faulting process id: 0x30c
Faulting application start time: 0xlxctjswx.exe0
Faulting application path: lxctjswx.exe1
Faulting module path: lxctjswx.exe2
Report Id: lxctjswx.exe3

Error: (04/26/2015 08:52:51 PM) (Source: Application Error) (User: )
Description: Faulting application name: lxctjswx.exe, version: 4.0.42.0, time stamp: 0x45f4bc38
Faulting module name: lxctjswx.exe, version: 4.0.42.0, time stamp: 0x45f4bc38
Exception code: 0xc0000005
Fault offset: 0x00000000000144b3
Faulting process id: 0x1528
Faulting application start time: 0xlxctjswx.exe0
Faulting application path: lxctjswx.exe1
Faulting module path: lxctjswx.exe2
Report Id: lxctjswx.exe3

Error: (04/26/2015 08:49:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: lxctjswx.exe, version: 4.0.42.0, time stamp: 0x45f4bc38
Faulting module name: lxctjswx.exe, version: 4.0.42.0, time stamp: 0x45f4bc38
Exception code: 0xc0000005
Fault offset: 0x00000000000144b3
Faulting process id: 0x14fc
Faulting application start time: 0xlxctjswx.exe0
Faulting application path: lxctjswx.exe1
Faulting module path: lxctjswx.exe2
Report Id: lxctjswx.exe3

Error: (04/26/2015 08:47:08 PM) (Source: Application Error) (User: )
Description: Faulting application name: lxctjswx.exe, version: 4.0.42.0, time stamp: 0x45f4bc38
Faulting module name: lxctjswx.exe, version: 4.0.42.0, time stamp: 0x45f4bc38
Exception code: 0xc0000005
Fault offset: 0x00000000000144b3
Faulting process id: 0x165c
Faulting application start time: 0xlxctjswx.exe0
Faulting application path: lxctjswx.exe1
Faulting module path: lxctjswx.exe2
Report Id: lxctjswx.exe3

Error: (04/26/2015 08:43:10 PM) (Source: Application Error) (User: )
Description: Faulting application name: lxctjswx.exe, version: 4.0.42.0, time stamp: 0x45f4bc38
Faulting module name: lxctjswx.exe, version: 4.0.42.0, time stamp: 0x45f4bc38
Exception code: 0xc0000005
Fault offset: 0x00000000000144b3
Faulting process id: 0xadc
Faulting application start time: 0xlxctjswx.exe0
Faulting application path: lxctjswx.exe1
Faulting module path: lxctjswx.exe2
Report Id: lxctjswx.exe3

Error: (04/26/2015 08:39:42 PM) (Source: Application Error) (User: )
Description: Faulting application name: lxctjswx.exe, version: 4.0.42.0, time stamp: 0x45f4bc38
Faulting module name: lxctjswx.exe, version: 4.0.42.0, time stamp: 0x45f4bc38
Exception code: 0xc0000005
Fault offset: 0x00000000000144b3
Faulting process id: 0xde4
Faulting application start time: 0xlxctjswx.exe0
Faulting application path: lxctjswx.exe1
Faulting module path: lxctjswx.exe2
Report Id: lxctjswx.exe3

Error: (04/26/2015 07:46:59 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x80042302).

Error: (04/26/2015 07:46:59 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
.

System errors:
=============
Error: (05/12/2015 08:28:52 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Network Inspection service depends on the Microsoft Network Inspection System service which failed to start because of the following error:
%%1068

Error: (05/12/2015 08:28:52 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Network Inspection System service depends on the Base Filtering Engine service which failed to start because of the following error:
%%1058

Error: (05/12/2015 08:27:56 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Network Inspection service depends on the Microsoft Network Inspection System service which failed to start because of the following error:
%%1068

Error: (05/12/2015 08:27:56 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Network Inspection System service depends on the Base Filtering Engine service which failed to start because of the following error:
%%1058

Error: (05/12/2015 08:26:52 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Network Inspection service depends on the Microsoft Network Inspection System service which failed to start because of the following error:
%%1068

Error: (05/12/2015 08:26:52 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Network Inspection System service depends on the Base Filtering Engine service which failed to start because of the following error:
%%1058

Error: (05/12/2015 08:26:37 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (05/12/2015 08:26:34 PM) (Source: Service Control Manager) (User: )
Description: The Task Scheduler service depends on the Windows Event Log service which failed to start because of the following error:
%%1058

Error: (04/26/2015 07:47:54 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.197.676.0).

Error: (04/26/2015 07:47:39 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

 New Signature Version:

 Previous Signature Version: 1.197.668.0

 Update Source: %NT AUTHORITY59

 Update Stage: 4.7.0205.00

 Source Path: 4.7.0205.01

 Signature Type: %NT AUTHORITY602

 Update Type: %NT AUTHORITY604

 User: NT AUTHORITY\SYSTEM

 Current Engine Version: %NT AUTHORITY605

 Previous Engine Version: %NT AUTHORITY606

 Error code: %NT AUTHORITY607

 Error description: %NT AUTHORITY608

Microsoft Office Sessions:
=========================
Error: (04/26/2015 09:02:28 PM) (Source: SignInAssistant)(User: )
Description: StartService failed with hr = 0x80070422

Error: (04/26/2015 08:55:38 PM) (Source: Application Error)(User: )
Description: lxctjswx.exe4.0.42.045f4bc38lxctjswx.exe4.0.42.045f4bc38c000000500000000000144b3d4401d0809e0074c4fcC:\windows\system32\spool\DRIVERS\x64\3\lxctjswx.exeC:\windows\system32\spool\DRIVERS\x64\3\lxctjswx.exe43a7413f-ec91-11e4-9792-dca97191280e

Error: (04/26/2015 08:54:19 PM) (Source: Application Error)(User: )
Description: lxctjswx.exe4.0.42.045f4bc38lxctjswx.exe4.0.42.045f4bc38c000000500000000000144b330c01d0809dd14de2efC:\windows\system32\spool\DRIVERS\x64\3\lxctjswx.exeC:\windows\system32\spool\DRIVERS\x64\3\lxctjswx.exe14ad9957-ec91-11e4-9792-dca97191280e

Error: (04/26/2015 08:52:51 PM) (Source: Application Error)(User: )
Description: lxctjswx.exe4.0.42.045f4bc38lxctjswx.exe4.0.42.045f4bc38c000000500000000000144b3152801d0809d9c8e047cC:\windows\system32\spool\DRIVERS\x64\3\lxctjswx.exeC:\windows\system32\spool\DRIVERS\x64\3\lxctjswx.exedff01c45-ec90-11e4-9792-dca97191280e

Error: (04/26/2015 08:49:47 PM) (Source: Application Error)(User: )
Description: lxctjswx.exe4.0.42.045f4bc38lxctjswx.exe4.0.42.045f4bc38c000000500000000000144b314fc01d0809d2f006fa0C:\windows\system32\spool\DRIVERS\x64\3\lxctjswx.exeC:\windows\system32\spool\DRIVERS\x64\3\lxctjswx.exe725dc4a8-ec90-11e4-9792-dca97191280e

Error: (04/26/2015 08:47:08 PM) (Source: Application Error)(User: )
Description: lxctjswx.exe4.0.42.045f4bc38lxctjswx.exe4.0.42.045f4bc38c000000500000000000144b3165c01d0809cd055d5dbC:\windows\system32\spool\DRIVERS\x64\3\lxctjswx.exeC:\windows\system32\spool\DRIVERS\x64\3\lxctjswx.exe13b32ae3-ec90-11e4-9792-dca97191280e

Error: (04/26/2015 08:43:10 PM) (Source: Application Error)(User: )
Description: lxctjswx.exe4.0.42.045f4bc38lxctjswx.exe4.0.42.045f4bc38c000000500000000000144b3adc01d0809c4229e5bdC:\windows\system32\spool\DRIVERS\x64\3\lxctjswx.exeC:\windows\system32\spool\DRIVERS\x64\3\lxctjswx.exe85873ac5-ec8f-11e4-9792-dca97191280e

Error: (04/26/2015 08:39:42 PM) (Source: Application Error)(User: )
Description: lxctjswx.exe4.0.42.045f4bc38lxctjswx.exe4.0.42.045f4bc38c000000500000000000144b3de401d0809bbba9c4e2C:\windows\system32\spool\DRIVERS\x64\3\lxctjswx.exeC:\windows\system32\spool\DRIVERS\x64\3\lxctjswx.exe0965383b-ec8f-11e4-9792-dca97191280e

Error: (04/26/2015 07:46:59 AM) (Source: System Restore)(User: )
Description: C:\windows\system32\svchost.exe -k netsvcsWindows Update0x80042302

Error: (04/26/2015 07:46:59 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

=========================== Installed Programs ============================

„Windows Live Essentials“ (HKLM-x32\...\{19ADD3BF-C42B-47DC-81C6-5E9731B668C4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
„Windows Live Mail“ (HKLM-x32\...\{2720009D-9566-45A7-A370-0E6DAC313F3F}) (Version: 15.4.3502.0922 - „Microsoft Corporation“) Hidden
„Windows Live Messenger“ (HKLM-x32\...\{539A0CEA-17E4-4FE4-A5E8-EC5D40610A79}) (Version: 15.4.3502.0922 - „Microsoft Corporation“) Hidden
„Windows Live“ fotogalerija (HKLM-x32\...\{C877E454-FA36-409A-A00E-1240CEC61BBD}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
µTorrent (HKCU\...\uTorrent) (Version: 3.4.2.38758 - BitTorrent Inc.)
3DMark Demo (HKLM-x32\...\Steam App 231350) (Version:  - Futuremark)
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 2.9.1.474 - Adobe Systems Incorporated)
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.239 - Adobe Systems Incorporated)
Adobe Photoshop CC 2014 (HKLM-x32\...\{D7A4F897-B20A-42D0-862D-CB5F6DB7391D}) (Version: 15.2.2 - Adobe Systems Incorporated)
Adobe Reader X MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.0.0 - Adobe Systems Incorporated)
Akamai NetSession Interface (HKCU\...\Akamai) (Version:  - Akamai Technologies, Inc)
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Assassin's Creed (HKLM-x32\...\{8CFA9151-6404-409A-AF22-4632D04582FD}) (Version: 1.02 - Ubisoft)
Autodesk 360 (HKLM\...\{556966D9-F7F6-421B-9707-D07901604DDF}) (Version: 5.2.3.1000 - Autodesk)
Autodesk 3ds Max 2015 (HKLM\...\{52B37EC7-D836-0410-0264-3C24BCED2010}) (Version: 17.3.374.0 - Autodesk) Hidden
Autodesk 3ds Max 2015 (HKLM\...\Autodesk 3ds Max 2015) (Version: 17.3.374.0 - Autodesk)
Autodesk 3ds Max 2015 Populate Data (HKLM\...\{57E92DED-DC6C-41E5-B9E1-76D83BD2EABE}) (Version: 17.0.0.0 - Autodesk)
Autodesk 3ds Max 2015 SP1 (HKLM\...\Autodesk 3ds Max 2015 SP1) (Version: 17.1.149.0 - Autodesk) Hidden
Autodesk 3ds Max 2015 SP2 (HKLM\...\Autodesk 3ds Max 2015 SP2) (Version: 17.2.259.0 - Autodesk) Hidden
Autodesk 3ds Max 2015 SP3 (HKLM\...\Autodesk 3ds Max 2015 SP3) (Version: 17.3.374.0 - Autodesk)
Autodesk Application Manager (HKLM-x32\...\Autodesk Application Manager) (Version: 4.0.69.0 - Autodesk)
Autodesk Backburner 2015 (HKLM-x32\...\{8C5F38D2-8EFE-49A4-B3F5-BF3210FED168}) (Version: 15.0.0.0 - Autodesk)
Autodesk Design Review 2013 (HKLM-x32\...\{153DB567-6FF3-49AD-AC4F-86F8A3CCFDFB}) (Version: 13.0.0.82 - Autodesk, Inc.) Hidden
Autodesk Design Review 2013 (HKLM-x32\...\Autodesk Design Review 2013) (Version: 13.0.0.82 - Autodesk, Inc.)
Autodesk DirectConnect 2015 64-bit (HKLM\...\{23C9ED7C-CB64-45FE-A7EA-1BA666F5589D}) (Version: 9.0.56.4 - Autodesk) Hidden
Autodesk DirectConnect 2015 64-bit (HKLM\...\Autodesk DirectConnect 2015 64-bit) (Version: 9.0.56.4 - Autodesk)
Autodesk DirectConnect 2015 64-bit Hotfix1 (HKLM\...\Autodesk DirectConnect 2015 64-bit_9001) (Version: 9.0.56.4 - Autodesk)
Autodesk Download Manager (HKLM-x32\...\{C897D9EC-13C6-4A22-ABF7-33F2126A7DB6}) (Version: 3.0.8.0 - Autodesk, Inc.)
Autodesk DWG TrueView 2015 - English (HKLM\...\DWG TrueView 2015 - English) (Version: 20.0.51.0 - Autodesk)
Autodesk Inventor Content Center Libraries 2015 (Desktop Content) (HKLM\...\{B46DECD1-1964-4EF1-0000-22D71E81877C}) (Version: 19.0.15900.0000 - Autodesk)
Autodesk Inventor Professional 2015 - English (HKLM\...\Autodesk Inventor Professional 2015) (Version: 19.0.15900.0000 - Autodesk)
Autodesk Inventor Professional 2015 (HKLM\...\{7F4DD591-1964-0001-0000-7107D70F3DB4}) (Version: 19.0.15900.0000 - Autodesk) Hidden
Autodesk Inventor Professional 2015 English Language Pack (HKLM\...\{7F4DD591-1964-0001-1033-7107D70F3DB4}) (Version: 19.0.15900.0000 - Autodesk) Hidden
Autodesk Inventor Server Engine for 3ds Max 2015 (HKLM\...\{9167CA34-4E48-49E3-8892-3C439739D2D3}) (Version: 17.0.2 - Autodesk)
Autodesk Material Library 2015 (HKLM-x32\...\{427F733F-4D6C-45BC-9324-EB743104C321}) (Version: 5.2.9.100 - Autodesk)
Autodesk Material Library Base Resolution Image Library 2015 (HKLM-x32\...\{ABE2F70B-8D94-44E9-AA04-F0DB35063D62}) (Version: 5.2.9.100 - Autodesk)
Autodesk Material Library Low Resolution Image Library 2015 (HKLM-x32\...\{4FBC9635-AC56-4378-8FDE-C4D3ED072681}) (Version: 5.2.9.100 - Autodesk)
Autodesk Material Library Medium Resolution Image Library 2015 (HKLM-x32\...\{9F6466D9-6EFC-4A10-B931-C72D1A3F1763}) (Version: 5.2.9.100 - Autodesk)
Autodesk Maya 2015 (HKLM\...\{D7B06EA3-0B31-4BD0-B1CF-944DCD72656A}) (Version: 15.0.1335.0 - Autodesk) Hidden
Autodesk Maya 2015 (HKLM\...\Autodesk Maya 2015) (Version: 15.0.1335.0 - Autodesk)
Autodesk ReCap (HKLM\...\{31ABA3F2-0000-1033-0102-111D43815377}) (Version: 1.3.3.1 - Autodesk) Hidden
Autodesk ReCap (HKLM\...\Autodesk ReCap) (Version: 1.3.3.1 - Autodesk)
Autodesk Revit Interoperability for 3ds Max 2015 (HKLM\...\{0BB716E0-1500-0610-0000-097DC2F354DF}) (Version: 15.0.166.0 - Autodesk) Hidden
Autodesk Revit Interoperability for 3ds Max 2015 (HKLM\...\Autodesk Revit Interoperability for 3ds Max 2015) (Version: 15.0.166.0 - Autodesk)
Autodesk Revit Interoperability for Inventor 2015 (HKLM\...\{0BB716E0-1500-0210-0000-097DC2F354DF}) (Version: 15.0.166.0 - Autodesk) Hidden
Autodesk Revit Interoperability for Inventor 2015 (HKLM\...\Autodesk Revit Interoperability for Inventor 2015) (Version: 15.0.166.0 - Autodesk)
Autodesk Vault 2015 Service Pack 1 (Client) (HKLM\...\Autodesk Vault Basic 2015 (Client)_R19SP1) (Version:  - Autodesk, Inc.)
Autodesk Vault Basic 2015 (Client) (HKLM\...\{CF526A26-1964-0000-0000-02E95019B628}) (Version: 19.1.13.0 - Autodesk) Hidden
Autodesk Vault Basic 2015 (Client) (HKLM\...\Autodesk Vault Basic 2015 (Client)) (Version: 19.1.13.0 - Autodesk)
Autodesk Vault Basic 2015 (Client) English Language Pack (HKLM\...\{266597A9-1964-0000-0100-DCBF2B69166B}) (Version: 19.0.49.0 - Autodesk) Hidden
BatteryLifeExtender (HKLM-x32\...\{FFD0E594-823B-4E2B-B680-720B3C852588}) (Version: 1.0.11 - Samsung)
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Configurator 360 addin (HKLM-x32\...\{8FE324B0-B934-4D68-BAB5-DE2136036237}) (Version: 19.0.11300.9000 - Autodesk, Inc.)
CPUID CPU-Z 1.71.1 (HKLM\...\CPUID CPU-Z_is1) (Version:  - )
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Defiance (HKLM-x32\...\Steam App 224600) (Version:  - Trion Worlds, Inc.)
DWG TrueView 2015 - English (HKLM\...\{5783F2D7-E028-0409-0100-0060B0CE6BBA}) (Version: 20.0.51.0 - Autodesk) Hidden
Easy Display Manager (HKLM-x32\...\{17283B95-21A8-4996-97DA-547A48DB266F}) (Version: 3.2 - Samsung Electronics Co., Ltd.)
Eco Materials Adviser for Autodesk Inventor 2015 (64-bit) (HKLM\...\{2F7441CB-A646-41F1-B1CB-518AB311138B}) (Version: 5.3.8.0 - Granta Design Limited)
Epic Games Launcher (HKLM\...\{325AC861-EDAF-440B-97DD-259906E216D3}) (Version: 1.1.24.0 - Epic Games, Inc.)
ETDWare PS/2-X64 8.0.7.2_WHQL (HKLM\...\Elantech) (Version: 8.0.7.2 - ELAN Microelectronic Corp.)
EVE Online (remove only) (HKLM-x32\...\EVE) (Version:  - CCP Games Ltd.)
FARO LS 1.1.502.0 (64bit) (HKLM-x32\...\{66D83FE0-D798-4B38-86FE-FB48151E5AEF}) (Version: 5.2.0.35213 - FARO Scanner Production)
FaxRedist (HKLM-x32\...\{2C8CC208-965C-48A1-90A8-DFB484358F1C}) (Version: 1.0.0 -  )
Fotogalerija Windows Live (HKLM-x32\...\{E59969EA-3B5B-4B24-8B94-43842A7FBFE9}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galeria de Fotografias do Windows Live (HKLM-x32\...\{0EC0B576-90F9-43C3-8FAD-A4902DF4B8F4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galería fotográfica de Windows Live (HKLM-x32\...\{E85A4EFC-82F2-4CEE-8A8E-62FDAD353A66}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galeria fotografii usługi Windows Live (HKLM-x32\...\{CB3F59BB-7858-41A1-A7EA-4B8A6FC7D431}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galerie de photos Windows Live (HKLM-x32\...\{488F0347-C4A7-4374-91A7-30818BEDA710}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galerie foto Windows Live (HKLM-x32\...\{CB66242D-12B1-4494-82D2-6F53A7E024A3}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Google Earth (HKLM-x32\...\{28E82311-8616-11E1-BEB0-B8AC6F97B88E}) (Version: 6.2.2.6613 - Google)
Google Earth Pro (HKLM-x32\...\{44FC61F0-2F8A-11E3-8CAE-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
gpedt.msc 1.0 (HKLM-x32\...\{10B9C608-BF7C-4CCF-A658-C01D969DCA21}_is1) (Version:  - Richard)
Intel PROSet Wireless (HKLM-x32\...\ProInst) (Version:  - ) Hidden
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Driver Update Utility 2.0 (HKLM-x32\...\{59DB38EB-F864-4E10-841D-38CFBCF864B0}) (Version: 2.0.0.29 - Intel) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1118 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.4101 - Intel Corporation)
Intel® PROSet/Wireless for Bluetooth® 3.0 + High Speed (HKLM\...\{A0E106D2-4815-4B7A-BAA7-7E21B530CFB4}) (Version: 1.1.0.0157 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology (HKLM\...\{7CE8BE79-ABC3-4B2C-9543-28ED2B0A9EA8}) (Version: 1.2.0.0587 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (HKLM\...\{3C41721F-AF0F-4086-AA1C-4C7F29076228}) (Version: 14.01.1000 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.1.5.1001 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
Intel® Wireless Display (HKLM\...\{28EF7372-9087-4AC3-9B9F-D9751FCDF830}) (Version:  - )
Intel® Driver Update Utility (HKLM-x32\...\{8409c4f7-2340-4933-a304-5d37db4fb48b}) (Version: 2.0.0.29 - Intel)
Inventor 2015 Heartbleed Hotfix Installer (INV19001) (HKLM\...\Autodesk Inventor Professional 2015_19001) (Version: 1 - Autodesk)
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Java 8 Update 45 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418045F0}) (Version: 8.0.450 - Oracle Corporation)
Java 8 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Lexmark 5400 Series (HKLM\...\Lexmark 5400 Series) (Version:  - Lexmark International, Inc.)
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.7.205.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.31211.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (HKLM-x32\...\{E3E71D07-CD27-46CB-8448-16D4FB29AA13}) (Version: 3.0.5305.0 - Microsoft Corp.)
Microsoft XNA Framework Redistributable 4.0 (HKLM-x32\...\{2BFC7AA0-544C-4E3A-8796-67F3BE655BE9}) (Version: 4.0.20823.0 - Microsoft Corporation)
Mockup 360 Addin 2015 (HKLM-x32\...\{E4D4242C-FC14-4B4F-B1D9-6760D8C241D5}) (Version: 1.1.0 - Autodesk)
Movie Color Enhancer (HKLM-x32\...\{7F6F62F0-7884-4CFB-B86C-597A4A6D9C4D}) (Version: 1.0 - Samsung Electronics Co., Ltd.)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Navy Field 2 : Conqueror of the Ocean (HKLM-x32\...\Steam App 338540) (Version:  - SDEnterNet)
PlanetSide 2 (HKLM-x32\...\Steam App 218230) (Version:  - Sony Online Entertainment)
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
Poczta usługi Windows Live (HKLM-x32\...\{64376910-1860-4CEF-8B34-AA5D205FC5F1}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Podstawowe programy Windows Live (HKLM-x32\...\{7A9D47BA-6D50-4087-866F-0800D8B89383}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Pošta Windows Live (HKLM-x32\...\{7BA19818-F717-4DFB-BC11-FAF17B2B8AEE}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Raccolta foto di Windows Live (HKLM-x32\...\{ED16B700-D91F-44B0-867C-7EB5253CA38D}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.40.126.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6400 - Realtek Semiconductor Corp.)
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.30.0 - Renesas Electronics Corporation) Hidden
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.30.0 - Renesas Electronics Corporation)
S Agent (HKLM\...\{00692554-EDF4-4514-878F-A1C527EED296}) (Version: 1.1.50 - Samsung Electronics CO., LTD.) Hidden
Samsung Recovery Solution 5 (HKLM-x32\...\{145DE957-0679-4A2A-BB5C-1D3E9808FAB2}) (Version: 5.0.0.9 - Samsung)
Samsung Support Center (HKLM-x32\...\{F687E657-F636-44DF-8125-9FEEA2C362F5}) (Version: 1.1.24 - Samsung)
Samsung Update Plus (HKLM-x32\...\{142D8CA7-2C6F-45A7-83E3-099AAFD99133}) (Version: 3.0.0.17 - Samsung Electronics Co., Ltd.)
Skype™ 7.3 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.3.101 - Skype Technologies S.A.)
Star Wars: The Old Republic (HKLM-x32\...\{3B11D799-48E0-48ED-BFD7-EA655676D8BB}) (Version: 1.00 - Electronic Arts, Inc.)
StarCraft II (HKLM-x32\...\StarCraft II) (Version:  - Blizzard Entertainment)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
System Requirements Lab (HKLM-x32\...\{8DCAB1D8-F20C-4733-9B5F-646DDFEB59C9}) (Version: 6.1.1.0 - Husdawg, LLC)
Team Fortress 2 (HKLM-x32\...\Steam App 440) (Version:  - Valve)
The Forest version 0.13 (HKLM-x32\...\The Forest_is1) (Version: 0.13 - GMT-MAX.ORG)
Tom Clancy's Ghost Recon Phantoms - NA (HKLM-x32\...\Steam App 243870) (Version:  - Ubisoft Singapore)
UltraISO Premium V9.62 (HKLM-x32\...\UltraISO_is1) (Version:  - )
Visual C++ 2008 - x64 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{6DA2B636-698A-3294-BF4A-B5E11B238CDD}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual C++ 2008 - x64 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{8CCEA24C-51AE-3B71-9092-7D0C44DDA2DF}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual C++ 2008 - x64 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{C3A57BB3-9AA6-3F6F-9395-6C062BDD5FC4}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual C++ 2008 - x64 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{F6F09DD8-F39B-3A16-ADB9-C9E6B56903F9}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{04B34E21-5BEE-3D2B-8D3D-E3E80D253F64}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{14866AAD-1F23-39AC-A62B-7091ED1ADE64}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{4B90093A-5D9C-3956-8ABB-95848BE6EFAD}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
Visual C++ 2008 - x86 (KB958357) - v9.0.30729.177 (HKLM-x32\...\{B42E259C-E4D4-37F1-A1B2-EB9C4FC5A04D}.KB958357) (Version: 9.0.30729.177 - Microsoft Corporation)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.1.5 - VideoLAN)
Windows Live 程式集 (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
WinRAR 5.20 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.20.0 - win.rar GmbH)
XCOM: Enemy Unknown (HKLM-x32\...\Steam App 200510) (Version:  - Firaxis Games)
Συλλογή φωτογραφιών του Windows Live (HKLM-x32\...\{C00C2A91-6CB3-483F-80B3-2958E29468F1}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Основные компоненты Windows Live (HKLM-x32\...\{E83DC314-C926-4214-AD58-147691D6FE9F}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Почта Windows Live (HKLM-x32\...\{B63F0CE3-CCD0-490A-9A9C-E1A3B3A17137}) (Version: 15.4.3502.0922 - Корпорация Майкрософт) Hidden
Фотоальбом Windows Live (HKLM-x32\...\{77F69CA1-E53D-4D77-8BA3-FA07606CC851}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Фотогалерия на Windows Live (HKLM-x32\...\{4444F27C-B1A8-464E-9486-4C37BAB39A09}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
גלריית התמונות של Windows Live (HKLM-x32\...\{CE929F09-3853-4180-BD90-30764BFF7136}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
بريد Windows Live (HKLM-x32\...\{0A4C4B29-5A9D-4910-A13C-B920D5758744}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
معرض صور Windows Live (HKLM-x32\...\{FBCA06D2-4642-4F33-B20A-A7AB3F0D2E69}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

=========================
Windows Management Instrumentation service is not running. Could not scan devices
=========================

========================= Memory info: ===================================

Percentage of memory in use: 21%
Total physical RAM: 6055.2 MB
Available physical RAM: 4772.74 MB
Total Pagefile: 6453.39 MB
Available Pagefile: 5024.09 MB
Total Virtual: 4095.88 MB
Available Virtual: 3991.79 MB

========================= Partitions: =====================================

1 Drive c: (Windows) (Fixed) (Total:681.21 GB) (Free:368.2 GB) NTFS
2 Drive d: () (Fixed) (Total:59.53 GB) (Free:20.41 GB) exFAT

========================= Users: ========================================

User accounts for \\

Administrator            Guest                    kids                    
valencia                

**** End of log ****



#8 Terminator1128

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Posted 13 May 2015 - 05:33 PM

Rkill

 

Rkill 2.7.0 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2015 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 05/12/2015 08:42:16 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:



#9 Broni

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Posted 13 May 2015 - 07:14 PM

There are some items detected by MBAR but we're not allowed to run MBAR fixes in this forum.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#10 Terminator1128

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Posted 17 May 2015 - 09:33 PM

i got the logs



#11 Platypus

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Posted 17 May 2015 - 09:44 PM

Continued here:

 

http://www.bleepingcomputer.com/forums/t/576530/windows-7-stuck-on-classic-no-internet-no-sound/


Top 5 things that never get done:

1.





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