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Windows Defender won't allow me to view quarantined files or add exclusions


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2 replies to this topic

#1 turible

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Posted 12 May 2015 - 10:05 AM

When trying to view quarantined files in Windows Defender, error: "The array bounds are invalid." I'm told this may be the result of an infection.

 

 

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#2 nasdaq

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Posted 16 May 2015 - 08:53 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

If you have set up this proxy setting and need it I SUGGEST YOU REMOVE IT FROM THE FIX BELOW BEFORE SAVING THE FILE.
ProxyServer: [S-1-5-21-2833761558-109576032-3060188747-1001] => http=127.0.0.1:56486;https=127.0.0.1:56486
===


Remove thi idle Crawler using the Add/Remove Programs applet.
Idle Crawler (HKLM-x32\...\EACAAFE5-8EF2-5B46-A569-5A6C2BE6286C) (Version: 154.0.0.1703 - GREYSTONE VENTURES LP) <==== ATTENTION
===

Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.
 
start

CreateRestorePoint:
CloseProcesses:

() D:\Program Files\015\slfhyizrqi32.exe
Startup: C:\Users\Matt\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\priceless_310315.lnk [2015-04-11]
ShortcutTarget: priceless_310315.lnk -> C:\ProgramData\{3bef08e0-4997-b04c-3bef-f08e04992381}\Priceless_310315.exe (No File)
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
ProxyServer: [S-1-5-21-2833761558-109576032-3060188747-1001] => http=127.0.0.1:56486;https=127.0.0.1:56486
FF user.js: detected! => C:\Users\Matt\AppData\Roaming\Mozilla\Firefox\Profiles\b4udxpl6.default\user.js [2015-04-10]
FF Extension: HQCinema Pro 2.1V10.04 - C:\Users\Matt\AppData\Roaming\Mozilla\Firefox\Profiles\b4udxpl6.default\Extensions\d4db60df25f14dae9dd18@185c395f9e794c9ab86be3eb.com [2015-04-10]
FF Extension: PriceiLess - C:\Users\Matt\AppData\Roaming\Mozilla\Firefox\Profiles\b4udxpl6.default\Extensions\TcD@HTcQm4M0.org [2015-04-11]
FF Extension: PriceLeesss - C:\Users\Matt\AppData\Roaming\Mozilla\Firefox\Profiles\b4udxpl6.default\Extensions\YiqO0@9.net [2015-04-11]
R2 slfhyizrqi32; D:\Program Files\015\slfhyizrqi32.exe [622392 2015-04-09] ()
R1 netfilter64; C:\Windows\System32\drivers\netfilter64.sys [46376 2015-04-02] (NetFilterSDK.com)
S3 BRDriver64_1_3_3_E02B25FC; \??\C:\ProgramData\BitRaider\support\1.3.3\E02B25FC\BRDriver64.sys [X]
Task: {4C7BC498-9BFB-4A24-80C5-B7904EF6212A} - System32\Tasks\Microsoft\Windows\Maintenance\Updater for IC => %LOCALAPPDATA%\EACAAFE5-8EF2-5B46-A569-5A6C2BE6286C\Runner.exe <==== ATTENTION
AlternateDataStreams: C:\ProgramData\Reprise:wupeogjxldtlfudivq`qsp`26hfm
AlternateDataStreams: C:\Users\Matt\SkyDrive:ms-properties
D:\Program Files\015\slfhyizrqi32.exe
C:\Windows\System32\drivers\netfilter64.sys

End
Save the files as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

How is the computer running now?

#3 nasdaq

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Posted 21 May 2015 - 07:00 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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