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Home Premium Vista (x64) very slow & BSOD keeps showing up


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#1 momdotts

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Posted 12 May 2015 - 09:47 AM

I originally thought I had malware / virus and posted there.  After working on it for a week or so - they do not believe it is a malware/virus issue.  I have 8gb of RAM - but only 2gb are showing up in physical ram.  I keep getting BSOD, etc.  Computer is all of a sudden very slow.

 

It was suggested that I post on this forum.  Any and all help would be greatly appreciated!

 

OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name BARBARA-PC
System Manufacturer HP-Pavilion
System Model NP192AA-ABA p6140f
System Type x64-based PC
Processor Intel® Core™2 Quad  CPU   Q8200  @ 2.33GHz, 2333 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 5.43, 9/10/2009
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.0.6002.18005"
User Name Barbara-PC\Administrator
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 1.85 GB
Available Physical Memory 276 MB
Total Virtual Memory 3.96 GB
Available Virtual Memory 1.72 GB
Page File Space 2.15 GB
Page File C:\pagefile.sys


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#2 momdotts

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Posted 13 May 2015 - 08:20 PM

This is what we did on the other forum:

 

http://www.bleepingcomputer.com/forums/t/574981/very-slow-computer/



#3 JohnC_21

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Posted 13 May 2015 - 08:41 PM

I looked at the other thread and it seems you have 8GB of memory but only 2GB is detected as physical memory. Do the following.

 

Type Msconfig in the Search box. Right click Run as Administrator

 

Under the Boot tab select Advanced Options.

 

Is Maximum Memory Checked? If so uncheck and reboot.



#4 momdotts

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Posted 14 May 2015 - 07:44 AM

Thank you!  

Here's the updated info!

 

OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name BARBARA-PC
System Manufacturer HP-Pavilion
System Model NP192AA-ABA p6140f
System Type x64-based PC
Processor Intel® Core™2 Quad  CPU   Q8200  @ 2.33GHz, 2333 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 5.43, 9/10/2009
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.0.6002.18005"
User Name Barbara-PC\Barbara
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.99 GB
Available Physical Memory 6.03 GB
Total Virtual Memory 16.0 GB
Available Virtual Memory 14.1 GB
Page File Space 8.28 GB
Page File C:\pagefile.sys
 
Is this partially why I kept getting BSOD?  Also, would you know where I can update/should the BIOS?  


#5 JohnC_21

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Posted 14 May 2015 - 08:20 AM

Okay, it looks like you now have the correct Physical Memory listed. I would do the following.

 

Run TFC and let it delete your temp files. Type Defrag in the search box. Run it and do an Analyze. If defragmentation is needed run Disk Defragger. This may take awhile depending on how bad the disk is fragmented.

 

Edit: I believe they asked you to update the BIOS because all your RAM was not being recognized. I believe you do not need to update your BIOS.

As far as the BSOD's I am not sure if this would be the issue. Does it list a stop error when you get the BSOD? Do you have any dmp files in %systemroot%\Minidump? If you do, please attach the latest one.

 

Edit:To upload the dmp file select More Reply Options. This will let you attach the file.


Edited by JohnC_21, 14 May 2015 - 09:54 AM.


#6 momdotts

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Posted 14 May 2015 - 02:37 PM

Here is the dmp file from the other day.

 

thank you again

 

sorry... got this message:

Error You aren't permitted to upload this kind of file


Edited by momdotts, 14 May 2015 - 02:39 PM.


#7 JohnC_21

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Posted 14 May 2015 - 02:49 PM

How big is it? Max size is 122.84KB Can you zip it to that size? If not you can upload it to Dropbox and then provide a link.



#8 momdotts

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Posted 14 May 2015 - 02:53 PM

Here you go... Thank you again

Attached Files



#9 JohnC_21

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Posted 14 May 2015 - 03:16 PM

It looks like the problem rests with fltmgr.sys. This kind of error is hard to track down. Maybe due to the malware you were trying to fix? I do not know. I would first run a hard drive diagnostic using Seatools for Windows. Run the short test. If that passes run the long test. Were you getting BSOD's after you uninstalled Kaspersky?

SeaTools for Windows User Guide - Seagate

 

The fltmgr.sys error is caused when Windows cannot read or process files that are on the hard drive, hard drives will stop working and the blue screen appears.The fltmgr.sys blue screen error is a serious Windows OS error that can cause a PC to deteriorate over time. Hard drive failure and a system crash will usually result, with subsequent data loss. The error refers to the File system Filter Manager of the Windows operating system, which is responsible for arranging and locating files on the hard drive. When this important file becomes corrupt, the system is not able to read and process files on the hard drive and data may get lost as a result.

 

 

If the hard drive passes then at an elevated command prompt (type CMD in the search box > Right click run as adminstrator) type sfc /scannow. This will look for any corrupted system files. It may ask for the Vista install disk. You would need an install disk with the same SP as the one on the computer.



#10 momdotts

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Posted 16 May 2015 - 10:04 AM

I have tried to do the SeaTools scan a few times now.  It starts & gets to the USB:  Scanning for supported drives.  Please wait... (appears to go about 30%) and then I get the message "Not Responding"



#11 JohnC_21

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Posted 16 May 2015 - 11:58 AM

If you have any USB external hard drives unattach them before running the test. If you still have a problem download GsmartControl and run the short self-test. Save the results and post them. Look under the Attributes tab for any red or pink rows. Did you run Temp File Cleaner and Defrag? 

 

info_testing.png



#12 momdotts

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Posted 16 May 2015 - 12:35 PM

GSMART results:

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-vista(64)-sp2] (sf-5.43-1)
Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net
 
=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Caviar Green
Device Model:     WDC WD10EADS-65L5B1
Serial Number:    WD-WCAU4A961453
LU WWN Device Id: 5 0014ee 157257095
Firmware Version: 01.01A01
User Capacity:    1,000,204,886,016 bytes [1.00 TB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Sat May 16 13:31:42 2015 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
 
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.
 
General SMART Values:
Offline data collection status:  (0x85) Offline data collection activity
was aborted by an interrupting command from host.
Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
without error or no self-test has ever 
been run.
Total time to complete Offline 
data collection: (24000) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine 
recommended polling time: (   2) minutes.
Extended self-test routine
recommended polling time: ( 275) minutes.
Conveyance self-test routine
recommended polling time: (   5) minutes.
SCT capabilities:       (0x303f) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
 
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   047    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   166   162   039    Pre-fail  Always       -       6666
  4 Start_Stop_Count        0x0032   072   072   050    Old_age   Always       -       28287
  5 Reallocated_Sector_Ct   0x0033   200   200   051    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   100   253   046    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   044   044   050    Old_age   Always   FAILING_NOW 41486
 10 Spin_Retry_Count        0x0032   100   100   050    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   050    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   073   073   050    Old_age   Always       -       27921
192 Power-Off_Retract_Count 0x0032   200   200   050    Old_age   Always       -       32
193 Load_Cycle_Count        0x0032   191   191   050    Old_age   Always       -       28287
194 Temperature_Celsius     0x0022   122   115   034    Old_age   Always       -       28
196 Reallocated_Event_Count 0x0032   200   200   050    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   050    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   200   200   048    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   050    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   200   200   008    Old_age   Offline      -       0
 
SMART Error Log Version: 1
No Errors Logged
 
SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%     41486         -
# 2  Short offline       Completed without error       00%     40945         -
# 3  Short offline       Completed without error       00%     40669         -
# 4  Short offline       Completed without error       00%     40331         -
# 5  Short offline       Completed without error       00%         2         -
 
SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
 
I got a BSOD just before running this test.  I will upload the minidump 


#13 momdotts

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Posted 16 May 2015 - 12:37 PM

minidump

Attached Files



#14 JohnC_21

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Posted 16 May 2015 - 01:13 PM

The hard drive is good but the mini dump shows Kernel error and fltmgr was not listed. This is a hard error to track down. I would try doing a sfc /scannow. 

 

In my previous posts. Did the BSOD's happen when Kaspersky was uninstalled?

Did you run the Temp File Cleaner and Defrag?



#15 momdotts

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Posted 16 May 2015 - 05:37 PM

I had the BSOD before Kaspersky was uninstalled & again after.  I did run TFC & defrag.  I shall do the scannow again






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