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cannot log into Skype


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#1 dungpt29

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Posted 12 May 2015 - 09:27 AM

Hi everyone,

 

Recently, I have upgraded Windows Live Messenger to Skype that is a component software in Windows Essentials freeware suite. And I am encountering a problem as follows:

I cannot log into Skype using my Microsoft account and keep getting the following message:

"Sorry, we didn't recognize your sign-in details. Please check your Skype Name and password, then try again"

despite the fact that I always enter the correct sign-in information.

 

The OS being used is the 64-bit Windows 7 Ultimate and the browser being used is the 64-bit Internet Explorer 11.

Please help me fix this problem.


Edited by dungpt29, 12 May 2015 - 10:28 AM.


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#2 Queen-Evie

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Posted 12 May 2015 - 11:09 AM

Are you using the option to sign in with your Microsoft account?



#3 dungpt29

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Posted 12 May 2015 - 08:39 PM

Yes, I am.






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