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Automatic Reboots


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#1 dan9119a

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Posted 11 May 2015 - 08:10 PM

My Gateway ML 6720 laptop runnin Vista home is unusable. It keeps rebooting itself automatically. When the blue screen flashes by telling me (I assume) what the problem is it flashes so quickly I can't read it. Is there any thing short of getting a new laptop that I can try?

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#2 MarkMCS

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Posted 11 May 2015 - 10:09 PM

Hello Dan,

 

Can you start your laptop in safe mode? The way to do that is start the laptop and repeatedly press the 'F8' button until you get to the 'advanced boot options' screen.  Boot to safe mode and once you are there, you will go to Start menu>accessories>system tools>system restore.  Choose the point before you were having the issue and run the restore. DO NOT STOP OR INTERFERE WITH THE SYSTEM RESTORE ONCE YOU HAVE STARTED IT!  ALLOW IT TO FINISH.  

 

If you are unable to boot to safe mode, have you tried to do a system repair with your oem disk?


Edited by MarkMCS, 12 May 2015 - 10:37 AM.

A computer once beat me at chess, but it was no match for me at kick boxing.  -Emo Phillips

#3 appleo

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Posted 13 May 2015 - 09:41 AM

but before you do that can you provide me eith the list of the programs u recently installed?



#4 dan9119a

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Posted 13 May 2015 - 08:43 PM

I haven't used it for a few months but some of the programs that don't look familiar are Vosteron, CompuClever, Desktop Temperature, myPc Backup, Unchecky, VOPackage, Buzzdock, Adobe Flash Player 17 ActiveX, Adobe Flash Player 17 NPAPI, Adobe Reader, Cartwheel Shopping, DigiHelp, Remote Desktop Acess (VuuPC), WebGiard. I have tried to restore the system to the earliest point it will let me and that does not solve the problem.

#5 JohnC_21

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Posted 13 May 2015 - 08:47 PM

Tap F8 at boot. In the Advanced Menu Options select Disable Auto Restart on System Failure. This should let you see the BSOD error code.



#6 dan9119a

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Posted 13 May 2015 - 09:07 PM

*** STOP: 0x0000007F (0x00000008, 0x80156000, 0x00000000, 0x00000000)

#7 JohnC_21

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Posted 13 May 2015 - 09:18 PM

The first thing to do would be to check your memory. Create a bootable disk of memtest+ and run it for at least 6 passes preferably overnight.

 

https://support.microsoft.com/en-us/kb/137539

 

 
Double fault

A double fault occurs when an exception occurs while trying to call the handler for a prior exception. Normally, the two exceptions can be handled serially, however there are several exceptions that cannot be handled serially and in this situation the processor signals a double fault. The two primary causes for this are hardware and kernel stack overflows. Hardware problems are usually related to CPU, RAM, or bus. Kernel stack overflows are almost always caused by faulty kernel-mode drivers.

 



#8 MarkMCS

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Posted 13 May 2015 - 10:28 PM

Tap F8 at boot. In the Advanced Menu Options select Disable Auto Restart on System Failure. This should let you see the BSOD error code.

Thank you, John. I had forgotten that option was there.  

 

Dan, If you don't have a blank disk to burn memtest, you can at least run windows memory diagnostic for now by tapping F4, F5, or F6 to get to the windows boot manager then hit 'tab' to highlight the diagnostic.   


A computer once beat me at chess, but it was no match for me at kick boxing.  -Emo Phillips

#9 MarkMCS

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Posted 14 May 2015 - 04:26 PM

If you dont find a memory module or other hardware problem, and are unable to access safe mode or command line to run sfc or other tools  (error 0x80156000 seems to indicate a possible system file corruption)

There is a program to give you details about your BSOD and possibly what caused the crash. It is portable and can be run from a USB drive.

I am not qualified to assist you with it, but perhaps John, or someone else here is.  

I'm only providing this information because I think 'buying a new laptop' should be your LAST OPTION!

The link to BlueScreenView is: http://www.bleepingcomputer.com/download/bluescreenview/  but please remember that If you download and run it, you may need to post the results elsewhere to receive assistance with it. 


A computer once beat me at chess, but it was no match for me at kick boxing.  -Emo Phillips

#10 dan9119a

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Posted 15 May 2015 - 07:50 PM

I have downloaded and ran this program, and have results.  How do I post them?



#11 JohnC_21

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Posted 15 May 2015 - 08:06 PM

When you select more reply options you can attach a file. Are the results in a text file? You can zip it first then attach. Were any errors in memory detected?


Edited by JohnC_21, 15 May 2015 - 08:06 PM.


#12 dan9119a

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Posted 17 May 2015 - 03:09 PM

Mini051715-02.dmp 5/17/2015 2:31:31 PM UNEXPECTED_KERNEL_MODE_TRAP 0x1000007f 0x00000008 0x80156000 0x00000000 0x00000000 {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys+2a68 StdLib StdLib StdLib 1.4.3.1 built by: WinDDK 32-bit {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys+2a68 {5eeb83d0-96ea-4249-942c-beead6847053}t.sys+2c61 {f9bbdf14-a48a-481e-985e-27942062422c}t.sys+2ca5 {efa349b9-003c-4506-9e55-957c1cff853c}t.sys+2ca5 C:\Windows\Minidump\Mini051715-02.dmp 2 15 6002 178,525 5/17/2015 2:32:57 PM Mini051715-01.dmp 5/15/2015 9:28:09 PM UNEXPECTED_KERNEL_MODE_TRAP 0x1000007f 0x00000008 0x805d3130 0x00000000 0x00000000 {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys+2a68 StdLib StdLib StdLib 1.4.3.1 built by: WinDDK 32-bit {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys+2a68 {5eeb83d0-96ea-4249-942c-beead6847053}t.sys+2c61 {f9bbdf14-a48a-481e-985e-27942062422c}t.sys+2ca5 {efa349b9-003c-4506-9e55-957c1cff853c}t.sys+2ca5 C:\Windows\Minidump\Mini051715-01.dmp 2 15 6002 178,541 5/17/2015 2:28:56 PMMini051515-02.dmp 5/15/2015 7:30:23 PM UNEXPECTED_KERNEL_MODE_TRAP 0x1000007f 0x00000008 0x80156000 0x00000000 0x00000000 {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys+2a68 StdLib StdLib StdLib 1.4.3.1 built by: WinDDK 32-bit {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys+2a68 {5eeb83d0-96ea-4249-942c-beead6847053}t.sys+2c61 {f9bbdf14-a48a-481e-985e-27942062422c}t.sys+2ca5 {efa349b9-003c-4506-9e55-957c1cff853c}t.sys+2ca5 C:\Windows\Minidump\Mini051515-02.dmp 2 15 6002 178,589 5/15/2015 7:31:40 PM Mini051515-01.dmp 5/14/2015 9:51:33 PM UNEXPECTED_KERNEL_MODE_TRAP 0x1000007f 0x00000008 0x8018d000 0x00000000 0x00000000 {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys+2a68 StdLib StdLib StdLib 1.4.3.1 built by: WinDDK 32-bit {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys+2a68 {5eeb83d0-96ea-4249-942c-beead6847053}t.sys+2c61 {f9bbdf14-a48a-481e-985e-27942062422c}t.sys+2ca5 {efa349b9-003c-4506-9e55-957c1cff853c}t.sys+2ca5 C:\Windows\Minidump\Mini051515-01.dmp 2 15 6002 178,525 5/15/2015 7:27:34 PMMini051415-01.dmp 5/13/2015 8:59:35 PM UNEXPECTED_KERNEL_MODE_TRAP 0x1000007f 0x00000008 0x80156000 0x00000000 0x00000000 {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys+2a68 StdLib StdLib StdLib 1.4.3.1 built by: WinDDK 32-bit {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys+2a68 {5eeb83d0-96ea-4249-942c-beead6847053}t.sys+2c61 {f9bbdf14-a48a-481e-985e-27942062422c}t.sys+2ca5 {efa349b9-003c-4506-9e55-957c1cff853c}t.sys+2ca5 C:\Windows\Minidump\Mini051415-01.dmp 2 15 6002 178,589 5/14/2015 9:49:19 PM Mini051415-01.dmp 5/13/2015 8:59:35 PM UNEXPECTED_KERNEL_MODE_TRAP 0x1000007f 0x00000008 0x80156000 0x00000000 0x00000000 {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys+2a68 StdLib StdLib StdLib 1.4.3.1 built by: WinDDK 32-bit {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys+2a68 {5eeb83d0-96ea-4249-942c-beead6847053}t.sys+2c61 {f9bbdf14-a48a-481e-985e-27942062422c}t.sys+2ca5 {efa349b9-003c-4506-9e55-957c1cff853c}t.sys+2ca5 C:\Windows\Minidump\Mini051415-01.dmp 2 15 6002 178,589 5/14/2015 9:49:19 PM Mini051315-06.dmp 5/13/2015 8:00:30 PM UNEXPECTED_KERNEL_MODE_TRAP 0x1000007f 0x00000008 0x805d3130 0x00000000 0x00000000 {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys+2a68 StdLib StdLib StdLib 1.4.3.1 built by: WinDDK 32-bit {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys+2a68 {5eeb83d0-96ea-4249-942c-beead6847053}t.sys+2c61 {f9bbdf14-a48a-481e-985e-27942062422c}t.sys+2ca5 {efa349b9-003c-4506-9e55-957c1cff853c}t.sys+2ca5 C:\Windows\Minidump\Mini051315-06.dmp 2 15 6002 178,589 5/13/2015 8:01:25 PM Mini051315-05.dmp 5/13/2015 7:52:07 PM UNEXPECTED_KERNEL_MODE_TRAP 0x1000007f 0x00000008 0x805d3130 0x00000000 0x00000000 {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys+2a68 StdLib StdLib StdLib 1.4.3.1 built by: WinDDK 32-bit {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys+2a68 {5eeb83d0-96ea-4249-942c-beead6847053}t.sys+2c61 {f9bbdf14-a48a-481e-985e-27942062422c}t.sys+2ca5 {efa349b9-003c-4506-9e55-957c1cff853c}t.sys+2ca5 C:\Windows\Minidump\Mini051315-05.dmp 2 15 6002 178,509 5/13/2015 7:54:38 PM Mini051315-05.dmp 5/13/2015 7:52:07 PM UNEXPECTED_KERNEL_MODE_TRAP 0x1000007f 0x00000008 0x805d3130 0x00000000 0x00000000 {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys+2a68 StdLib StdLib StdLib 1.4.3.1 built by: WinDDK 32-bit {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys+2a68 {5eeb83d0-96ea-4249-942c-beead6847053}t.sys+2c61 {f9bbdf14-a48a-481e-985e-27942062422c}t.sys+2ca5 {efa349b9-003c-4506-9e55-957c1cff853c}t.sys+2ca5 C:\Windows\Minidump\Mini051315-05.dmp 2 15 6002 178,509 5/13/2015 7:54:38 PM Mini051315-03.dmp 5/13/2015 7:05:53 PM UNEXPECTED_KERNEL_MODE_TRAP 0x1000007f 0x00000008 0x80156000 0x00000000 0x00000000 {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys+2a68 StdLib StdLib StdLib 1.4.3.1 built by: WinDDK 32-bit {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys+2a68 {5eeb83d0-96ea-4249-942c-beead6847053}t.sys+2c61 {f9bbdf14-a48a-481e-985e-27942062422c}t.sys+2ca5 {efa349b9-003c-4506-9e55-957c1cff853c}t.sys+2ca5 C:\Windows\Minidump\Mini051315-03.dmp 2 15 6002 178,589 5/13/2015 7:06:58 PM Mini051315-02.dmp 5/13/2015 7:00:20 PM UNEXPECTED_KERNEL_MODE_TRAP 0x1000007f 0x00000008 0x80156000 0x00000000 0x00000000 {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys+2a68 StdLib StdLib StdLib 1.4.3.1 built by: WinDDK 32-bit {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys+2a68 {5eeb83d0-96ea-4249-942c-beead6847053}t.sys+2c61 {f9bbdf14-a48a-481e-985e-27942062422c}t.sys+2ca5 {efa349b9-003c-4506-9e55-957c1cff853c}t.sys+2ca5 C:\Windows\Minidump\Mini051315-02.dmp 2 15 6002 178,589 5/13/2015 7:01:30 PMMini051315-01.dmp 5/13/2015 6:54:54 PM UNEXPECTED_KERNEL_MODE_TRAP 0x1000007f 0x00000008 0x805d3130 0x00000000 0x00000000 {9eaa49e2-6918-49c4-9a04-be590dd80dc6}t.sys {9eaa49e2-6918-49c4-9a04-be590dd80dc6}t.sys+2aac StdLib StdLib StdLib 1.4.3.1 built by: WinDDK 32-bit {9eaa49e2-6918-49c4-9a04-be590dd80dc6}t.sys+2aac {5eeb83d0-96ea-4249-942c-beead6847053}Gt.sys+2c61 {5eeb83d0-96ea-4249-942c-beead6847053}t.sys+2c61 {f9bbdf14-a48a-481e-985e-27942062422c}t.sys+2ca5 C:\Windows\Minidump\Mini051315-01.dmp 2 15 6002 179,325 5/13/2015 6:56:04 PM Mini092614-01.dmp 9/26/2014 5:41:55 PM PAGE_FAULT_IN_NONPAGED_AREA 0x10000050 0xb0ae0000 0x00000001 0x824e2f33 0x00000000 AQFileRestore.sys AQFileRestore.sys+1378 32-bit ntoskrnl.exe+a8f33 AQFileRestore.sys+1378 AQFileRestore.sys+1c26 AQFileRestore.sys+1cbf C:\Windows\Minidump\Mini092614-01.dmp 2 15 6002 178,589 9/26/2014 5:42:37 PM

#13 dan9119a

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Posted 17 May 2015 - 05:09 PM

I have run dskchk twice and the computer has restarted when the scan is complete. I don't ever see the results of dskchk, the computer just reboots. Is there any other tool to run that might show what the problem might be. I am thinking I have been infected with malware, spyware, or a virus. I have tried to update windows, windows defender, windows essentials, but none of them will let me update.

#14 MarkMCS

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Posted 17 May 2015 - 10:55 PM

I'm confused, Dan.  Are you saying you are now able to start Windows?  I thought you were getting  BSOD and your system would reboot?  You say you've tried to do updates but the programs wouldn't allow it...do you mean from safe mode? Please let me know what your status is.  As I said earlier I can't help with the above bluescreenview output, but I'm sure I could help diagnose and cleanup your system if windows is starting.

 

 As for your Chkdsk results, you would find them in event viewer under

windows logs >  application.  

Click "filter current log" at the right, click event sources and scroll down to and check wininit. then click away from the drop down and click ok. you will then see any chkdsks you've run.


Edited by MarkMCS, 17 May 2015 - 11:09 PM.

A computer once beat me at chess, but it was no match for me at kick boxing.  -Emo Phillips

#15 dan9119a

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Posted 18 May 2015 - 06:28 AM

The computer will boot up and operate for a few minutes. I can try to update all my security programs with no luck. I don't seem to be able to use IE or any other programs because before I can get this started I get the Blue Screen.




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