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msiexec.exe is eating all my RAM but nothing is being installed or updated?


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#1 Era

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Posted 11 May 2015 - 06:07 PM

Hello,

 

Recently, everytime I boot up my laptop, a program which is labelled msiexec.exe in the resource monitor turns on and starts using up all 8gb of my memory. It gets so bad that my computer freezes up and I can't do anything but wait for the "attack" to subside.

 

I've circumvented the freezing issue by waiting for the "attack" to die down to where my laptop can function again and suspending the process using the resource monitor.

 

But I would really like to find a way to fix this permanently and know how this happened.

 

Thanks for your help!



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#2 TsVk!

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Posted 11 May 2015 - 06:26 PM

Hi Era,
 
Let's first establish for certain that the process is malicious and not a malfunction.

  • Right click on your task bar and select "task manager"
  • Right click on the "msiexec.exe" process in the list and select  "Properties"
  • Select the "Details" tab from the top.

Does the Copyright field contain the words "Microsoft Corporation. All rights reserv..."?
 
if not...
 
Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
 
if so...

 

Please let me know so we can further diagnose the issue.

 

Regards

 

TsVk!


Edited by TsVk!, 11 May 2015 - 06:29 PM.


#3 Era

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Posted 11 May 2015 - 06:32 PM

Hello!

 

It doesn't actually show up in Windows Task Manager so I am uncertain on how to check the properties. From the very start of the problem I could never see it on the list of processes in Task Manager. I can only see it in resource monitor and it won't let me check properties from there.

 

Should I go ahead and follow that list?



#4 TsVk!

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Posted 11 May 2015 - 06:34 PM

Hi Era,

 

It should not be a hidden process, you can go ahead and follow the guide starting at step 6. (as outlined above)

 

Good luck.

 

TsVk!



#5 Era

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Posted 11 May 2015 - 06:36 PM

Okay. Thanks for your help!






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