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No sound, driver install fails, will not recognize hardware


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#1 03gade

03gade

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Posted 11 May 2015 - 03:45 PM

HP Spectre 14t-3200

Earlier today, Steam was refusing to open so I did a hard reset by disconnecting the battery. Steam worked afterwards but now my computer has no sound. There is a red x next to the speaker in the task bar. When clicking on it it goes directly to "detecting problems" and then states "troubleshooting cannot find the problem."

I did a system restore to 4 days ago and it did not solve the issue.

 

I downloaded the IDT driver off of hp's website and I get the error message "The hardware detected is not supported by this IDT Software Package" when I attempt an install.

In device manager, under "sound, video and game controllers," I have "intel display audio." When clicking on properties for that it states "the device is working properly."If I go to volume mixer it says "no audio device is installed."

 

Bluetooth speakers DO work.

 

My computer has beats audio and the little light under the "b" is not lit, but the computer is running pretty warm underneath the right palm rest, where the audio knob is located. 

 

I have absolutely no idea what to do. 


Edited by 03gade, 11 May 2015 - 04:28 PM.


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