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Frequently getting 2 different Blue screen of deaths


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#1 BazzyMo

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Posted 11 May 2015 - 12:56 PM

First of all I don't know if this is the right forum section for this but it seems like it is

 

So my computer is sort of built out of mainly slightly to moderately used hardware, like RAM, Cpu, Mobo and hard drive so I know my computer issues is probably related to one or more of those items

 

I get 2 different blue screens, 1 that happens more frequently than the other, overall I get about 1 BSOD crash every 1 to 2 days

 

The blue screens I get:

 

"Kernal_Data_Inpage Error"

 

"A process or thread crucial to the system operation has unexpectedly been cancelled or terminated"

 

I don't know if there's any other part to those blue screens I need to include, they dont stay on the screen long enough for me to read alot of it

 

I think it's either the hard drive or CPU, but I've ran chkdsk many times and it doesn't say anything is wrong

 

I have a friend that knows a bit about this and he said there's little chance it's the RAM that's causing it

 

some specs:

 

i5-2400s

8gb RAM

Nvidia GeForce GTX 460

Windows 7 OS

 

 

If you need any more info or specs let me know 


Edited by BazzyMo, 11 May 2015 - 01:09 PM.


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#2 MrBruce1959

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Posted 12 May 2015 - 02:25 AM

One way to see the results of a blue screen is to boot into safe mode by repeatedly tapping F8 at system boot up and in the list of options choose "disable automatic restart at system failure" This will cause your blue screen to stay on screen so you can copy down or photograph the string that is presented on screen.

Usually Stop code 0X0000007a Kernal_Data_Inpage Error is caused by either a faulty hard drive or faulty RAM modules.

Since you executed and tried chkdsk and it found no errors, the issue is most likely being caused by your RAM.

Windows 7 comes with some really neat free tools, that can help diagnose problems.

One such tool is the Windows Memory Diagnostic Tool which can be found by typing those words into the search bar located in the start menu. Click on the link in the search results window and it will open the Windows memory Diagnostic window. Choose option number 1 Restart Now And Check For Problems and allow your computer to restart, allow the tool to run upon boot up and if it finds any issues it will report that it found memory write and read errors. Now you know your RAM is causing the issue.

Try that and let me know the out come of the read and write tests.

Bruce,

Edited by MrBruce1959, 12 May 2015 - 02:36 AM.

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#3 BazzyMo

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Posted 13 May 2015 - 01:53 PM

One way to see the results of a blue screen is to boot into safe mode by repeatedly tapping F8 at system boot up and in the list of options choose "disable automatic restart at system failure" This will cause your blue screen to stay on screen so you can copy down or photograph the string that is presented on screen.

Usually Stop code 0X0000007a Kernal_Data_Inpage Error is caused by either a faulty hard drive or faulty RAM modules.

Since you executed and tried chkdsk and it found no errors, the issue is most likely being caused by your RAM.

Windows 7 comes with some really neat free tools, that can help diagnose problems.

One such tool is the Windows Memory Diagnostic Tool which can be found by typing those words into the search bar located in the start menu. Click on the link in the search results window and it will open the Windows memory Diagnostic window. Choose option number 1 Restart Now And Check For Problems and allow your computer to restart, allow the tool to run upon boot up and if it finds any issues it will report that it found memory write and read errors. Now you know your RAM is causing the issue.

Try that and let me know the out come of the read and write tests.

Bruce,

 

 

Hi Bruce, sorry for the late reply

 

So I ran the Memory test and it said there was no errors in my memory

 

I ran chkdsk but it didn't tell me anything, is there a log for the chkdsk thing?

 

Like everytime I run chkdsk it goes through the process and then just logs onto my computer and it just seems like nothing happened



#4 MrBruce1959

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Posted 13 May 2015 - 08:53 PM

Hi, if you wish to view the results of a chkdsk log, here is how you locate and view it.
 
Go to Administrative tools
 
Look for Event Viewer, click on it to execute it.
 
 In the left menu look for Windows logs
 
Expand Windows logs and look for Application
 
Click Application so the middle window loads lots of text.
 
Next Click on 'source' above that text in the middle top to sort by ascending or descending order. Now scroll down and locate the last wininit entry and click on it to view.
 
That is one of the results of your chkdsk scan. You will notice a scroll bar to the right of that window, that will allow you to see the whole scan results.
 
Now there is another location where the log is stored in this same application menu, it will be listed under chkdsk do the same thing you did to locate wininit
 
Just so you know, over time those lists can get very long and depending how old most are, sometimes it is better to clear the list after a while so the list is not so enormous.
 
To do this, I'll explain using the application log as an example, you right click application and a drop down menu appears. Look for Clear Log and click it. now the application logs will be reduced to the most recently created ones.
 
Hope this helps.
 
Now if you wish to make a copy of that log such as the chkdsk log, while the log is on screen, look to the right side of the event viewer window, look for copy click that, now create a new text document on your desktop, name it chkdsk log, open the new text document, which is blank and then hit the keyboard keys Control then the V key to paste the contents into the document, be sure to save the document. Now you have a copy of the scan results.
 
Bruce.

Edited by MrBruce1959, 13 May 2015 - 09:08 PM.

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New Members: Please click here for the Bleeping Computer Forum Board Rules
 
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#5 BazzyMo

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Posted 17 May 2015 - 12:46 AM

Hi, if you wish to view the results of a chkdsk log, here is how you locate and view it.
 
Go to Administrative tools
 
Look for Event Viewer, click on it to execute it.
 
 In the left menu look for Windows logs
 
Expand Windows logs and look for Application
 
Click Application so the middle window loads lots of text.
 
Next Click on 'source' above that text in the middle top to sort by ascending or descending order. Now scroll down and locate the last wininit entry and click on it to view.
 
That is one of the results of your chkdsk scan. You will notice a scroll bar to the right of that window, that will allow you to see the whole scan results.
 
Now there is another location where the log is stored in this same application menu, it will be listed under chkdsk do the same thing you did to locate wininit
 
Just so you know, over time those lists can get very long and depending how old most are, sometimes it is better to clear the list after a while so the list is not so enormous.
 
To do this, I'll explain using the application log as an example, you right click application and a drop down menu appears. Look for Clear Log and click it. now the application logs will be reduced to the most recently created ones.
 
Hope this helps.
 
Now if you wish to make a copy of that log such as the chkdsk log, while the log is on screen, look to the right side of the event viewer window, look for copy click that, now create a new text document on your desktop, name it chkdsk log, open the new text document, which is blank and then hit the keyboard keys Control then the V key to paste the contents into the document, be sure to save the document. Now you have a copy of the scan results.
 
Bruce.

 

I have the logs of it, is there any way I can see if there's an issue it found, or do you want me to give you a copy of it?



#6 MrBruce1959

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Posted 17 May 2015 - 01:24 AM

You can post the text into your next reply. If it gives you any issues you can post as an attachment.

Bruce.
Welcome to Bleeping Computer! :welcome:
New Members: Please click here for the Bleeping Computer Forum Board Rules
 
My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

I Am Currently Using Windows 10 Home Edition.

As a Volunteer Staff Member of Bleeping Computer, the Help That I Proudly Provide Here To Our BC Forum Board Membership is Free of Charge. :wink:

#7 BazzyMo

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Posted 17 May 2015 - 09:03 AM

 
Checking file system on C:
The type of the file system is NTFS.
 
A disk check has been scheduled.
Windows will now check the disk.                         
 
CHKDSK is verifying files (stage 1 of 5)...
  278016 file records processed.                                         
 
File verification completed.
  738 large file records processed.                                   
 
  0 bad file records processed.                                     
 
  2 EA records processed.                                           
 
  47 reparse records processed.                                      
 
CHKDSK is verifying indexes (stage 2 of 5)...
  369134 index entries processed.                                        
 
Index verification completed.
  0 unindexed files scanned.                                        
 
  0 unindexed files recovered.                                      
 
CHKDSK is verifying security descriptors (stage 3 of 5)...
  278016 file SDs/SIDs processed.                                        
 
Cleaning up 47 unused index entries from index $SII of file 0x9.
Cleaning up 47 unused index entries from index $SDH of file 0x9.
Cleaning up 47 unused security descriptors.
Security descriptor verification completed.
  45560 data files processed.                                           
 
CHKDSK is verifying Usn Journal...
  33656920 USN bytes processed.                                            
 
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  278000 files processed.                                                
 
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  6872197 free clusters processed.                                        
 
Free space verification is complete.
Windows has checked the file system and found no problems.
 
 156185599 KB total disk space.
 128236352 KB in 118717 files.
     77676 KB in 45561 indexes.
         0 KB in bad sectors.
    382783 KB in use by the system.
     65536 KB occupied by the log file.
  27488788 KB available on disk.
 
      4096 bytes in each allocation unit.
  39046399 total allocation units on disk.
   6872197 allocation units available on disk.
 
Internal Info:
00 3e 04 00 c1 81 02 00 71 91 04 00 00 00 00 00  .>......q.......
1d 01 00 00 2f 00 00 00 00 00 00 00 00 00 00 00  ..../...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
 
Windows has finished checking your disk.
Please wait while your computer restarts.
 
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-05-17T05:22:25.000000000Z" />
    <EventRecordID>3287</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Hayden-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
 
Checking file system on C:
The type of the file system is NTFS.
 
A disk check has been scheduled.
Windows will now check the disk.                         
 
CHKDSK is verifying files (stage 1 of 5)...
  278016 file records processed.                                         
 
File verification completed.
  738 large file records processed.                                   
 
  0 bad file records processed.                                     
 
  2 EA records processed.                                           
 
  47 reparse records processed.                                      
 
CHKDSK is verifying indexes (stage 2 of 5)...
  369134 index entries processed.                                        
 
Index verification completed.
  0 unindexed files scanned.                                        
 
  0 unindexed files recovered.                                      
 
CHKDSK is verifying security descriptors (stage 3 of 5)...
  278016 file SDs/SIDs processed.                                        
 
Cleaning up 47 unused index entries from index $SII of file 0x9.
Cleaning up 47 unused index entries from index $SDH of file 0x9.
Cleaning up 47 unused security descriptors.
Security descriptor verification completed.
  45560 data files processed.                                           
 
CHKDSK is verifying Usn Journal...
  33656920 USN bytes processed.                                            
 
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  278000 files processed.                                                
 
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  6872197 free clusters processed.                                        
 
Free space verification is complete.
Windows has checked the file system and found no problems.
 
 156185599 KB total disk space.
 128236352 KB in 118717 files.
     77676 KB in 45561 indexes.
         0 KB in bad sectors.
    382783 KB in use by the system.
     65536 KB occupied by the log file.
  27488788 KB available on disk.
 
      4096 bytes in each allocation unit.
  39046399 total allocation units on disk.
   6872197 allocation units available on disk.
 
Internal Info:
00 3e 04 00 c1 81 02 00 71 91 04 00 00 00 00 00  .&gt;......q.......
1d 01 00 00 2f 00 00 00 00 00 00 00 00 00 00 00  ..../...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
 
Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
  </EventData>
</Event>


#8 MrBruce1959

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Posted 17 May 2015 - 04:22 PM

Please download MiniToolBox save it to your desktop and run it. Checkmark the following checkboxes:
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
  • List Restore Points
Click Go A copy of Result.txt will be saved on your desktop, it should automatically open on your screen. Copy and paste the entire contents of that text into your next reply.

Bruce.
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New Members: Please click here for the Bleeping Computer Forum Board Rules
 
My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

I Am Currently Using Windows 10 Home Edition.

As a Volunteer Staff Member of Bleeping Computer, the Help That I Proudly Provide Here To Our BC Forum Board Membership is Free of Charge. :wink:

#9 BazzyMo

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Posted 18 May 2015 - 11:20 AM

========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/17/2015 01:23:35 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (05/16/2015 04:03:57 PM) (Source: DCOM) (User: )
Description: 1053gupdate/comsvc{4EB61BAC-A3B6-4760-9581-655041EF4D69}
 
Error: (05/16/2015 04:03:57 PM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error: 
%%1053
 
Error: (05/16/2015 04:03:57 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect.
 
Error: (05/15/2015 01:12:45 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 
Error: (05/14/2015 01:11:53 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.
 
Error: (05/14/2015 01:05:05 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:34:58 AM on ‎5/‎14/‎2015 was unexpected.
 
Error: (05/13/2015 02:49:57 PM) (Source: DCOM) (User: )
Description: {CC957078-B838-47C4-A7CF-626E7A82FC58}
 
Error: (05/13/2015 11:22:06 AM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service terminated with the following error: 
%%16405
 
Error: (05/13/2015 11:21:13 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:56:51 AM on ‎5/‎13/‎2015 was unexpected.
 
Error: (05/11/2015 01:33:23 PM) (Source: BugCheck) (User: )
Description: 0x0000007a (0xfffff6fc400099d8, 0xffffffffc00000c0, 0x0000000216deb860, 0xfffff8800133b570)C:\Windows\MEMORY.DMP051115-19531-01
 
 
Microsoft Office Sessions:
=========================
Error: (05/17/2015 01:23:35 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
=========================== Installed Programs ============================
 
µTorrent (HKCU\...\uTorrent) (Version: 3.4.3.40298 - BitTorrent Inc.)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Arma 2 (HKLM-x32\...\Steam App 33910) (Version:  - Bohemia Interactive)
Arma 2: Operation Arrowhead (HKLM-x32\...\Steam App 33930) (Version:  - Bohemia Interactive)
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Curse (HKLM-x32\...\{DEE70742-F4E9-44CA-B2B9-EE95DCF37295}) (Version: 6.0.0.0 - Curse)
Dota 2 (HKLM-x32\...\Steam App 570) (Version:  - Valve)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 42.0.2311.152 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Kodi (HKCU\...\Kodi) (Version:  - XBMC-Foundation)
League of Legends (HKLM-x32\...\{79BF4901-1EC4-4726-B3C2-A7859706C6E7}) (Version: 3.0.1 - Riot Games) Hidden
League of Legends (HKLM-x32\...\League of Legends 3.0.1) (Version: 3.0.1 - Riot Games)
LOLReplay (HKLM-x32\...\LOLReplay) (Version: 0.8.9.31 - www.leaguereplays.com)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Mumble 1.2.8 (HKLM-x32\...\{A9DBD31A-A09F-4C7E-86D1-3B21C59000D1}) (Version: 1.2.8 - Thorvald Natvig)
NVIDIA 3D Vision Controller Driver 347.09 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 347.09 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 347.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 347.52 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.2.2 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.2.2 - NVIDIA Corporation)
NVIDIA Graphics Driver 347.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 347.52 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.33.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.33.0 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.14.0702 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.14.0702 - NVIDIA Corporation)
Open Broadcaster Software (HKLM-x32\...\Open Broadcaster Software) (Version:  - )
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 4.0.1000 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 17.12.8 - NVIDIA Corporation) Hidden
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
Skype™ 7.3 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.3.101 - Skype Technologies S.A.)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
TeamSpeak 3 Client (HKLM\...\TeamSpeak 3 Client) (Version: 3.0.16 - TeamSpeak Systems GmbH)
Ventrilo Client for Windows x64 (HKLM\...\{EEB3F6BB-318D-4CE5-989F-8191FCBFB578}) (Version: 3.0.8.0 - Flagship Industries, Inc.)
World of Warcraft (HKLM-x32\...\World of Warcraft) (Version:  - Blizzard Entertainment)
 
========================= Devices: ================================
 
Name: Ethernet Controller
Description: Ethernet Controller
Class Guid: 
Manufacturer: 
Service: 
Device ID: PCI\VEN_8086&DEV_1502&SUBSYS_20358086&REV_04\3&11583659&0&C8
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: Universal Serial Bus (USB) Controller
Description: Universal Serial Bus (USB) Controller
Class Guid: 
Manufacturer: 
Service: 
Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_20358086&REV_04\3&11583659&0&A0
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: PCI Simple Communications Controller
Description: PCI Simple Communications Controller
Class Guid: 
Manufacturer: 
Service: 
Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_20358086&REV_04\3&11583659&0&B0
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: PCI Serial Port
Description: PCI Serial Port
Class Guid: 
Manufacturer: 
Service: 
Device ID: PCI\VEN_8086&DEV_1E3D&SUBSYS_20358086&REV_04\3&11583659&0&B3
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: SM Bus Controller
Description: SM Bus Controller
Class Guid: 
Manufacturer: 
Service: 
Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_20358086&REV_04\3&11583659&0&FB
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 24%
Total physical RAM: 8140.19 MB
Available physical RAM: 6134.16 MB
Total Pagefile: 16278.57 MB
Available Pagefile: 14013.83 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.82 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:148.95 GB) (Free:25.64 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\HAYDEN-PC
 
Administrator            Guest                    Hayden                   
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
14-05-2015 21:35:45 Scheduled Checkpoint
 
**** End of log ****


#10 MrBruce1959

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Posted 18 May 2015 - 05:10 PM

Okay thanks for posting the information I have asked for. Looking at the last text you posted, you appear to have a lot of missing device drivers for your computer system. We should update or install those for system stability.

Before I point you in that direction, I need one last post from you and that is a link created by following my instructions below.
  • Go to Piriform's website, and click the big



    download.png button.
  • Next, click Download from

    Piriform.com
    (the FileHippo link requires an extra click). Or if you want to use a

    portable version of Speccy (which doesn't require installation), click the

    builds page link and download the

    portable version.
  • You will now be asked where you want to save the file. The best place to put it is the

    Desktop, as it will be easy to find later.
  • After the file finishes downloading, you are ready to run Speccy. If you downloaded

    the installer, simply double-click on it and follow the prompts until installation is

    complete. If you downloaded the portable version, you will need to unzip it before use.

    Right-click the ZIP file and click Extract all. Click Next. Open up the

    extracted folder and double-click on Speccy.
  • Once inside Speccy, it will look similar to this (with your computer's specifications,

    of course):
    p22004369.gif
  • Now, at the top, click File > Publish Snapshot
  • You will see the following prompt:
    p22004371.gif
  • Click Yes > then Copy to Clipboard
    p22004372.gif
  • Now, once you are back in the forum topic you are posting in, click the

    p22004370.gif button. Right-click in the empty

    space of the Reply box and click Paste. Then, click Add Reply below the

    Reply box.
I will be watching for your next reply.

Bruce.
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#11 BazzyMo

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Posted 19 May 2015 - 12:23 PM

 
Hi, I clicked copy to clipboard and didn't see anything happen so I'm just copy and pasting the link it gave me hopefully that's enough
 
 http://speccy.piriform.com/results/wvJFHKFUKyHtL8n2tytXHmC

Edited by Queen-Evie, 19 May 2015 - 12:41 PM.
removed unneccessary quote


#12 MrBruce1959

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Posted 19 May 2015 - 12:52 PM

Okay thanks for the information I needed.

 

Based on your Minitoolbox results you have several drivers that are not installed for your motherboard.

 

First, here is a link to the support page for your motherboard. http://www.intel.com/content/www/us/en/motherboards/desktop-motherboards/desktop-board-dq77mk.html

 

Now this link brings us to your drivers page https://downloadcenter.intel.com/product/59044/Intel-Desktop-Board-DQ77MK

 

The following drivers are missing for your mother board:

 

Ethernet Controller

 

Universal Serial Bus (USB) Controller

 

PCI Simple Communications Controller

 

PCI Serial Port

 

SM Bus Controller

 

All 5 are showing this error: The drivers for this device are not installed. (Code 28)

 

You can confirm this by check Device Manager and seeing if any devices have an exclamation mark next to them.

 

I encourage you to download and install those drivers before we go any futher.

 

Bruce.


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My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

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#13 0xFFFF

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Posted 19 May 2015 - 04:08 PM

After installing the drivers, could you please upload the dump files?

 

They're usually found in the following directory:

 

C:\Windows\Minidump


#14 MrBruce1959

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Posted 19 May 2015 - 04:21 PM

 

After installing the drivers, could you please upload the dump files?

 

They're usually found in the following directory:

C:\Windows\Minidump

The MiniToolBox log in post #9 indicated there were no minidumps saved on his system.

 

Bruce.


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#15 0xFFFF

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Posted 19 May 2015 - 04:23 PM

Kernel Memory Dumps?






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