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Browser, mouse and keyboard keeps freezing, System 2


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33 replies to this topic

#1 kevoo

kevoo

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  • Local time:01:21 AM

Posted 11 May 2015 - 10:44 AM

Mod Edit:  OP has posted data for two different computers.  Edited title to relect such - Hamluis.

 

 

Frequent browser freezing, no response from keyboard or mouse for 20 seconds or more.   Same problems on 2 different computers.  I ran the MiniToolBox, and here are the results.

 

 

MiniToolBox by Farbar  Version: 14-04-2015
Ran by Hupper (administrator) on 09-05-2015 at 21:12:41
Running from "C:\Users\Hupper\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Satellite C655 Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

127.0.0.1       localhost

========================= IP Configuration: ================================

Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC = Wireless Network Connection (Connected)
Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20) = Local Area Connection (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Hupper-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Home

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : gateway.2wire.net
   Description . . . . . . . . . . . : Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
   Physical Address. . . . . . . . . : 00-26-6C-03-EF-A5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
   Physical Address. . . . . . . . . : 9C-B7-0D-67-97-84
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::280a:d091:c75:5ac5%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.254.4(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, May 09, 2015 8:00:20 PM
   Lease Expires . . . . . . . . . . : Sunday, October 30, 2022 11:05:48 AM
   Default Gateway . . . . . . . . . : 192.168.254.254
   DHCP Server . . . . . . . . . . . : 192.168.254.254
   DHCPv6 IAID . . . . . . . . . . . : 245151501
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-BA-47-8A-9C-B7-0D-67-97-84
   DNS Servers . . . . . . . . . . . : 192.168.254.254
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.Home:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.gateway.2wire.net:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  MyRouter.Home
Address:  192.168.254.254

Name:    google.com
Addresses:  2607:f8b0:4002:c06::66
   74.125.21.113
   74.125.21.101
   74.125.21.102
   74.125.21.100
   74.125.21.138
   74.125.21.139

Pinging google.com [74.125.21.113] with 32 bytes of data:
Request timed out.
Reply from 74.125.21.113: bytes=32 time=328ms TTL=42

Ping statistics for 74.125.21.113:
    Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 328ms, Maximum = 328ms, Average = 328ms
Server:  MyRouter.Home
Address:  192.168.254.254

DNS request timed out.
    timeout was 2 seconds.
Name:    yahoo.com
Addresses:  98.139.183.24
   206.190.36.45
   98.138.253.109

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=172ms TTL=49
Reply from 98.139.183.24: bytes=32 time=247ms TTL=49

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 172ms, Maximum = 247ms, Average = 209ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 12...00 26 6c 03 ef a5 ......Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
 11...9c b7 0d 67 97 84 ......Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
  1...........................Software Loopback Interface 1
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 13...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0  192.168.254.254    192.168.254.4     40
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
    192.168.254.0    255.255.255.0         On-link     192.168.254.4    296
    192.168.254.4  255.255.255.255         On-link     192.168.254.4    296
  192.168.254.255  255.255.255.255         On-link     192.168.254.4    296
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.254.4    296
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.254.4    296
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 11    296 fe80::/64                On-link
 11    296 fe80::280a:d091:c75:5ac5/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    296 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/09/2015 08:01:59 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/08/2015 08:13:58 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/08/2015 00:10:37 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2395239

Error: (05/08/2015 00:10:37 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2395239

Error: (05/08/2015 00:10:33 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/08/2015 09:59:53 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1762702

Error: (05/08/2015 09:59:53 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1762702

Error: (05/08/2015 09:59:53 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/08/2015 09:30:41 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9906

Error: (05/08/2015 09:30:41 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 9906

System errors:
=============
Error: (05/09/2015 08:06:09 PM) (Source: NetBT) (User: )
Description: The name "WORKGROUP      :1d" could not be registered on the interface with IP address 192.168.254.4.
The computer with the IP address 192.168.254.8 did not allow the name to be claimed by
this computer.

Error: (05/09/2015 08:05:09 PM) (Source: NetBT) (User: )
Description: The name "WORKGROUP      :1d" could not be registered on the interface with IP address 192.168.254.4.
The computer with the IP address 192.168.254.8 did not allow the name to be claimed by
this computer.

Error: (05/09/2015 08:01:33 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (05/08/2015 08:13:39 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (05/08/2015 04:47:42 PM) (Source: DCOM) (User: )
Description: {078AEF33-C48A-49F7-AFF3-A0EE810BFE7C}

Error: (05/08/2015 04:40:08 PM) (Source: DCOM) (User: Hupper-PC)
Description: application-specificLocalActivation{D3DCB472-7261-43CE-924B-0704BD730D5F}{D3DCB472-7261-43CE-924B-0704BD730D5F}Hupper-PCHupperS-1-5-21-4041426625-2665412557-231830251-1001LocalHost (Using LRPC)

Error: (05/08/2015 04:40:08 PM) (Source: DCOM) (User: Hupper-PC)
Description: application-specificLocalActivation{145B4335-FE2A-4927-A040-7C35AD3180EF}{145B4335-FE2A-4927-A040-7C35AD3180EF}Hupper-PCHupperS-1-5-21-4041426625-2665412557-231830251-1001LocalHost (Using LRPC)

Error: (05/08/2015 04:39:22 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (05/08/2015 09:05:46 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (05/07/2015 04:19:52 PM) (Source: DCOM) (User: Hupper-PC)
Description: application-specificLocalActivation{D3DCB472-7261-43CE-924B-0704BD730D5F}{D3DCB472-7261-43CE-924B-0704BD730D5F}Hupper-PCHupperS-1-5-21-4041426625-2665412557-231830251-1001LocalHost (Using LRPC)

Microsoft Office Sessions:
=========================
Error: (05/09/2015 08:01:59 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/08/2015 08:13:58 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/08/2015 00:10:37 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2395239

Error: (05/08/2015 00:10:37 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2395239

Error: (05/08/2015 00:10:33 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/08/2015 09:59:53 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1762702

Error: (05/08/2015 09:59:53 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1762702

Error: (05/08/2015 09:59:53 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/08/2015 09:30:41 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9906

Error: (05/08/2015 09:30:41 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 9906

CodeIntegrity Errors:
===================================
  Date: 2014-11-09 17:46:10.859
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-11-09 17:46:10.703
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

=========================== Installed Programs ============================
ABBYY FineReader 6.0 Sprint (HKLM-x32\...\{ACF60000-22B9-4CE9-98D6-2CCF359BAC07}) (Version: 6.00.2146.41621 - ABBYY Software House)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.7.0.2090 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 3.7.0.2090 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.152 - Adobe Systems Incorporated)
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.235 - Adobe Systems Incorporated)
Adobe Reader X (10.1.5) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.5 - Adobe Systems Incorporated)
ALL-Ways™ Multi-Level v14.1 Software (HKLM-x32\...\ST6UNST #1) (Version:  - )
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 1.0.1.42 - Atheros Communications Inc.)
Attribute Changer 7.11 (HKLM-x32\...\{27263813-8BDE-4CD2-84D3-02536743428A}_is1) (Version: 7.11 - Romain Petges)
Audacity 2.0 (HKLM-x32\...\Audacity_is1) (Version:  - Audacity Team)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Citrix Online Launcher (HKLM-x32\...\{A08A6B7D-1F21-4843-85A3-77B8D15FAE0E}) (Version: 1.0.244 - Citrix)
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.54.4.53 - Conexant)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Definition Update for Microsoft Office 2010 (KB2965299) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{D1102BF0-0FBC-4344-BF90-95DA329C6D4A}) (Version:  - Microsoft)
DIRECTV Player (HKLM-x32\...\{C199DEA2-657E-46C2-9FDB-7C1C068B6B35}) (Version: 6.1 - DIRECTV)
Epson Event Manager (HKLM-x32\...\{03B8AA32-F23C-4178-B8E6-09ECD07EAA47}) (Version: 2.40.0001 - SEIKO EPSON CORPORATION)
EPSON NX420 Series Printer Uninstall (HKLM\...\EPSON NX420 Series) (Version:  - SEIKO EPSON Corporation)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EpsonNet Print (HKLM-x32\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.5.00 - SEIKO EPSON CORPORATION)
EpsonNet Setup 3.2 (HKLM-x32\...\{C9D8A041-2963-4B31-8FFC-1500F3DB9293}) (Version: 3.2a - SEIKO EPSON CORPORATION)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 42.0.2311.135 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6227.252 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
GoToMeeting 7.1.8.2553 (HKCU\...\GoToMeeting) (Version: 7.1.8.2553 - CitrixOnline)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.1.80.1213 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2353 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.1.0.1008 - Intel Corporation)
Java Auto Updater (x32 Version: 2.0.4.1 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 25 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216025FF}) (Version: 6.0.250 - Oracle)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Label@Once 1.0 (HKLM-x32\...\{0D795777-9D60-4692-8386-F2B3F2B5E5BF}) (Version: 1.0 - Corel)
Lexmark Printable Web (HKLM-x32\...\{D2C5E510-BE6D-42CC-9F61-E4F939078474}) (Version: 1.0.0.0 - )
Lexmark Pro800-Pro900 Series (HKLM\...\Lexmark Pro800-Pro900 Series) (Version:  - Lexmark International, Inc.)
Lexmark Toolbar (HKLM-x32\...\{1017A80C-6F09-4548-A84D-EDD6AC9525F0}) (Version: 4.3.37.0 - )
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Single Image 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.50908 - Microsoft Corporation) Hidden
Mozilla Firefox 36.0.4 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 36.0.4 (x86 en-US)) (Version: 36.0.4 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 33.1.1 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
Norton Internet Security (HKLM-x32\...\NIS) (Version: 19.9.1.14 - Symantec Corporation)
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30124 - Realtek Semiconductor Corp.)
Realtek WLAN Driver (HKLM-x32\...\{9D3D8C60-A55F-4fed-B2B9-173001290E16}) (Version: 2.00.0016 - REALTEK Semiconductor Corp.)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version:  - Microsoft) Hidden
Skype Launcher (HKLM-x32\...\{DA84ECBF-4B79-47F2-B34C-95C38484C058}) (Version: 2.01 - TOSHIBA Corporation)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.0.8.1 - Synaptics Incorporated)
System Ninja version 3.0.6 (HKLM-x32\...\{6E67710E-206D-43AB-BF21-E7CD63056C55}_is1) (Version: 3.0.6 - SingularLabs)
Toshiba App Place (HKLM-x32\...\{ED3CBA78-488F-4E8C-B33F-8E3BF4DDB4D2}) (Version: 1.0.6.3 - Toshiba)
TOSHIBA Application Installer (HKLM-x32\...\{970472D0-F5F9-4158-A6E3-1AE49EFEF2D3}) (Version: 9.0.1.2 - TOSHIBA)
TOSHIBA Assist (HKLM-x32\...\{C2A276E3-154E-44DC-AAF1-FFDD7FD30E35}) (Version: 4.2.3.0 - TOSHIBA CORPORATION)
Toshiba Book Place (HKLM-x32\...\{A14962A7-2B7D-456E-BFCD-F54E3A88D41F}) (Version: 2.2.7530 - K-NFB Reading Technology, Inc.)
TOSHIBA Bulletin Board (HKLM-x32\...\InstallShield_{1C8C049A-145F-4A6E-8290-B5C245EBE39D}) (Version: 1.6.11.64 - TOSHIBA Corporation)
TOSHIBA Bulletin Board (Version: 1.6.11.64 - TOSHIBA Corporation) Hidden
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.1.0.11 for x64 - TOSHIBA Corporation)
TOSHIBA Face Recognition (HKLM-x32\...\InstallShield_{F67FA545-D8E5-4209-86B1-AEE045D1003F}) (Version: 3.1.17.64 - TOSHIBA Corporation)
TOSHIBA Face Recognition (Version: 3.1.17.64 - TOSHIBA Corporation) Hidden
TOSHIBA Hardware Setup (HKLM-x32\...\{97965331-BC5D-4D9F-B6DF-5C0A123E4AE0}) (Version: 2.1.0.3 - TOSHIBA Corporation)
TOSHIBA HDD/SSD Alert (HKLM\...\{D4322448-B6AF-4316-B859-D8A0E84DCB38}) (Version: 3.1.64.9 - TOSHIBA Corporation)
Toshiba Laptop Checkup (HKLM-x32\...\NortonPCCheckup) (Version: 2.0.13.11 - Symantec Corporation)
TOSHIBA Media Controller (HKLM-x32\...\{C7A4F26F-F9B0-41B2-8659-99181108CDE3}) (Version: 1.0.87.4 - TOSHIBA CORPORATION)
TOSHIBA Media Controller Plug-in (HKLM-x32\...\{F26FDF57-483E-42C8-A9C9-EEE1EDB256E0}) (Version: 1.0.7.5 - TOSHIBA CORPORATION)
Toshiba Online Backup (HKLM-x32\...\{C57BCDE1-7CB9-467D-B3BA-7E119916CDC1}) (Version: 2.0.0.31 - Toshiba)
TOSHIBA Quality Application (HKLM-x32\...\{E69992ED-A7F6-406C-9280-1C156417BC49}) (Version: 1.0.4 - TOSHIBA)
TOSHIBA Recovery Media Creator (HKLM-x32\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 2.1.5.5109a - TOSHIBA CORPORATION)
TOSHIBA ReelTime (HKLM-x32\...\InstallShield_{24811C12-F4A9-4D0F-8494-A7B8FE46123C}) (Version: 1.7.21.64 - TOSHIBA Corporation)
TOSHIBA ReelTime (Version: 1.7.21.64 - TOSHIBA Corporation) Hidden
TOSHIBA Resolution+ Plug-in for Windows Media Player (HKLM-x32\...\{6CB76C9D-80C2-4CB3-A4CD-D96B239E3F94}) (Version: 1.1.2001 - TOSHIBA Corporation)
TOSHIBA Service Station (HKLM-x32\...\{AC6569FA-6919-442A-8552-073BE69E247A}) (Version: 2.2.13 - TOSHIBA)
TOSHIBA Supervisor Password (HKLM-x32\...\{0AF17224-CF88-40B8-BB1A-D179369847B4}) (Version: 2.1.0.2 - TOSHIBA Corporation)
TOSHIBA Value Added Package (HKLM-x32\...\InstallShield_{066CFFF8-12BF-4390-A673-75F95EFF188E}) (Version: 1.6.1.64 - TOSHIBA Corporation)
TOSHIBA Value Added Package (Version: 1.6.1.64 - TOSHIBA Corporation) Hidden
TOSHIBA Value Added Package (x32 Version: 1.6.1.64 - TOSHIBA Corporation) Hidden
TOSHIBA Web Camera Application (HKLM-x32\...\InstallShield_{6F3C8901-EBD3-470D-87F8-AC210F6E5E02}) (Version: 2.0.3.3 - TOSHIBA Corporation)
TOSHIBA Web Camera Application (x32 Version: 2.0.3.3 - TOSHIBA Corporation) Hidden
TOSHIBARegistration (HKLM-x32\...\{5AF550B4-BB67-4E7E-82F1-2C4300279050}) (Version: 1.0.7 - TOSHIBA)
TurboTax 2013 (HKLM-x32\...\TurboTax 2013) (Version: 2013.0 - Intuit, Inc)
TurboTax 2013 WinPerFedFormset (x32 Version: 013.000.1693 - Intuit Inc.) Hidden
TurboTax 2013 WinPerReleaseEngine (x32 Version: 013.000.0437 - Intuit Inc.) Hidden
TurboTax 2013 WinPerTaxSupport (x32 Version: 013.000.0162 - Intuit Inc.) Hidden
TurboTax 2013 wrapper (x32 Version: 013.000.0135 - Intuit Inc.) Hidden
TurboTax 2014 (HKLM-x32\...\TurboTax 2014) (Version: 2014.0 - Intuit, Inc)
TurboTax 2014 WinPerFedFormset (x32 Version: 014.000.1683 - Intuit Inc.) Hidden
TurboTax 2014 WinPerReleaseEngine (x32 Version: 014.000.0426 - Intuit Inc.) Hidden
TurboTax 2014 WinPerTaxSupport (x32 Version: 014.000.0204 - Intuit Inc.) Hidden
TurboTax 2014 wrapper (x32 Version: 014.000.0109 - Intuit Inc.) Hidden
Update for Microsoft Access 2010 (KB2837601) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{53FAC141-5C6B-4F97-ABC4-E635ABBC59E5}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-0016-0409-0000-0000000FF1CE}_Office14.SingleImage_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.SingleImage_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-001B-0409-0000-0000000FF1CE}_Office14.SingleImage_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2956084) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{530585A7-6AC9-4C29-81B7-D24A6CB031C8}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2881026) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{E9B182C4-9B69-4A42-A799-C145FED67701}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2881026) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{E9B182C4-9B69-4A42-A799-C145FED67701}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM-x32\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.SingleImage_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589386) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{A4F91D60-654C-4892-BFD3-0D41ADA649B6}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597089) 32-Bit Edition (HKLM-x32\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.SingleImage_{A12F43A5-CF0B-44E3-942F-2441CD442F0D}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687275) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{0B7744D2-1FDD-4843-9987-7CE11B79F370}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2883019) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{D1C4AD0B-CC79-41D2-8D6A-571E7B30658C}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2889828) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.SingleImage_{C1954E2B-1672-4E5C-B564-F8CB2D08345B}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2910896) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.SingleImage_{A7AA9E77-A9F4-4596-8AFD-4910FF258C3D}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2920813) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{74BC74BD-9032-4646-B248-F9F45E6D1326}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2956141) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.SingleImage_{53FDC948-3ABA-4BDE-BCEB-F1465C93D91C}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2956191) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{500A5B54-0498-45EA-9AB9-5BB61F984FDF}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2965235) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{5C5DA4AE-EE03-47F0-A77A-E747112EAAC6}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2956075) 32-Bit Edition (HKLM-x32\...\{90140000-00A1-0409-0000-0000000FF1CE}_Office14.SingleImage_{82148027-13B5-4920-97F3-6A44A29B83D0}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2956205) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{673FF853-6C60-4666-8E2F-CE9E2EB991AA}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2956205) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{673FF853-6C60-4666-8E2F-CE9E2EB991AA}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2965295) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.SingleImage_{2F63E4DE-723C-4785-9776-9F54D456DE31}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2965295) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{C4C319F9-25AE-4EF5-B3EB-1C1EE9AA520D}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2880517) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.SingleImage_{DF548669-AAED-467B-A074-AE2B72A4A871}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2956190) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{6634BCE3-2F6D-4E7F-A02C-6F045FC1F075}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2881025) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{8764EC2A-9F51-483B-9E00-82806B6A6909}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2881021) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{30B9D112-E68C-461D-B370-6D0B6AD61AC6}) (Version:  - Microsoft)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Wipe (HKLM\...\wipe) (Version: 2015.04 - PrivacyRoot.com)
Youtube MP3 Converter IE Plugin 1.0 (remove only) (HKLM-x32\...\YoutubeMP3Converter) (Version:  - )

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 33%
Total physical RAM: 4043.86 MB
Available physical RAM: 2703.66 MB
Total Pagefile: 8085.91 MB
Available Pagefile: 6245.3 MB
Total Virtual: 4095.88 MB
Available Virtual: 3985.73 MB

========================= Partitions: =====================================

1 Drive c: (TI106321W0B) (Fixed) (Total:282.96 GB) (Free:221.41 GB) NTFS

========================= Users: ========================================

User accounts for \\HUPPER-PC

Administrator            Guest                    Hupper                  

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

03-04-2015 23:09:53 Windows Update
04-04-2015 09:11:51 Windows Update
08-04-2015 13:13:47 Windows Update
15-04-2015 00:49:34 Windows Update
15-04-2015 05:58:03 Windows Update
18-04-2015 07:52:07 Windows Update
21-04-2015 14:33:50 Windows Update
30-04-2015 00:25:26 Windows Update
05-05-2015 13:22:46 Windows Update
06-05-2015 22:40:36 avast! antivirus system restore point
08-05-2015 14:10:16 Windows Update

**** End of log ****

 

 

I also ran the Emsisoft Emergency Kit and the results are as follows:

 

 

 

Emsisoft Emergency Kit - Version 9.0

Last update: 5/9/2015 11:18:23 PM

User account: Hupper-PC\Hupper

 

Scan settings:

 

Scan type: Full Scan

Objects: Rootkits, Memory, Traces, C:\

 

Detect PUPs: On

Scan archives: On

ADS Scan: On

File extension filter: Off

Advanced caching: On

Direct disk access: Off

 

Scan start:           5/9/2015 11:19:39 PM

C:\Users\Hupper\AppData\Roaming\OpenCandy            detected: Application.AppInstall (A)

Value: HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLEREGISTRYTOOLS               detected: Setting.DisableRegistryTools (A)

Value: HKEY_USERS\S-1-5-21-4041426625-2665412557-231830251-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLEREGISTRYTOOLS      detected: Setting.DisableRegistryTools (A)

 

Scanned               217006

Found   3

 

Scan end:            5/10/2015 12:18:05 AM

Scan time:           0:58:26

 

Value: HKEY_USERS\S-1-5-21-4041426625-2665412557-231830251-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLEREGISTRYTOOLS                Quarantined Setting.DisableRegistryTools (A)

Value: HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLEREGISTRYTOOLS               Quarantined Setting.DisableRegistryTools (A)

C:\Users\Hupper\AppData\Roaming\OpenCandy            Quarantined Application.AppInstall (A)

 

Quarantined      3

 

Please help me when you get a chance.  Thanks!


Edited by hamluis, 11 May 2015 - 11:27 AM.


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#2 Sintharius

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Posted 11 May 2015 - 10:56 AM

Hi there,

Please uninstall the following software in Programs and Features:

Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.7.0.2090 - Adobe Systems Incorporated)
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.152 - Adobe Systems Incorporated)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6227.252 - Google Inc.)

If you run into any issues, let me know.

Please uninstall either System Ninja or Wipe, as using both are redundant.

After that please run these.

Security Check by screen317
  • Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt. Please copy and paste the contents of the log in your next reply.

===

AdwCleaner by Xplode

Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database, please wait a bit.
  • Click on I agree button.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • DO NOT CLEAN ANYTHING! Removal will be done after analysis of the log.
  • After the scan has finished, click on the Logfile button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
Regards,
Alex

#3 kevoo

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Posted 11 May 2015 - 01:41 PM

Ok.  Here is the information from the Security check.  I apologize for the delay as I am constantly in and out of the office during the day as part of my job.  I will try to start the AdwCleaner before I leave.  Thanks.

 

 

 

Results of screen317's Security Check version 1.001 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Norton Internet Security  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java™ 6 Update 25 
 Java version 32-bit out of Date!
 Adobe Reader 10.1.5 Adobe Reader out of Date! 
 Mozilla Firefox 36.0.4 Firefox out of Date! 
 Google Chrome (42.0.2311.135)
````````Process Check: objlist.exe by Laurent```````` 
 Norton ccSvcHst.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 12% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````



#4 kevoo

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Posted 11 May 2015 - 03:50 PM

Here is the information from Adwcleaner:

 

 

# AdwCleaner v4.203 - Logfile created 11/05/2015 at 13:44:28
# Updated 30/04/2015 by Xplode
# Database : 2015-05-09.1 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Hupper - HUPPER-PC
# Running from : C:\Users\Hupper\Desktop\adwcleaner_4.203.exe
# Option : Scan

***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Scheduled tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Found : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\softonic.com

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17728

-\\ Mozilla Firefox v36.0.4 (x86 en-US)

-\\ Google Chrome v42.0.2311.135

*************************

AdwCleaner[R0].txt - [755 bytes] - [11/05/2015 13:44:28]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [813 bytes] ##########



#5 Sintharius

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Posted 11 May 2015 - 04:01 PM

Hi there,

Please re-run AdwCleaner and choose Cleaning for the detection.

After that please run these.

Malwarebytes Anti-Malware

Download Malwarebytes Anti-Malware from here.

Double click on the file mbam-setup-2.x.x.xxxx.exe to install the application. (x.x.xxxx is the version)
  • Follow the prompt. At the end place a checkmark in Launch Malwarebytes Anti-Malware, then choose Finish.
  • When MBAM opens it will says Your database is out of date. Choose Fix Now.
  • Click on the Scan tab at the top of the window, choose Threat Scan, then Scan Now.
  • If you receive a message that updates are available, choose Update Now button (the scan will start after updates are completed).
  • Please be patient as the scan will take some time.
  • If MBAM detected threats, choose Quarantine for all items, then click Apply Actions.
  • While still on the Scan tab, choose View detailed log. In the window that opens, click the Export button, choose Text file (*.txt) and save the log to your Desktop.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


===

ESET Online Scanner

You will need to use Internet Explorer for this scan.
  • Hold down Ctrl and click here to open ESET Online Scanner in a new window.
  • Click the ESET Online Scanner button.
  • Put a checkmark in "YES, I accept the Terms of Use."
  • Click Start.
  • Accept any security warnings from your browser.
  • Under Scan settings, put a checkmark in Scan Archives.
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Scan.
  • ESET Online Scanner will automatically update and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats.
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.
Edited to change tools.

Regards,
Alex

Edited by Alexstrasza, 11 May 2015 - 04:02 PM.


#6 kevoo

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Posted 12 May 2015 - 08:26 AM

Here are the results from the new run of Emsisoft that I ran after running the clean from AdwCleaner.  Going to start on the Anti-Malware this morning.  Thanks.

 

 

Emsisoft Emergency Kit - Version 9.0
Last update: 5/9/2015 11:18:23 PM
User account: Hupper-PC\Hupper

Scan settings:

Scan type: Full Scan
Objects: Rootkits, Memory, Traces, C:\

Detect PUPs: On
Scan archives: On
ADS Scan: On
File extension filter: Off
Advanced caching: On
Direct disk access: Off

Scan start: 5/11/2015 4:44:39 PM

Scanned 216310
Found 0

Scan end: 5/11/2015 5:41:51 PM
Scan time: 0:57:12



#7 kevoo

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Posted 13 May 2015 - 08:37 AM

Here are the results from the Malwarebytes scan:

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 5/12/2015
Scan Time: 10:38:09 AM
Logfile: Malwarebytes-May 11 2015.txt
Administrator: Yes

Version: 2.01.6.1022
Malware Database: v2015.05.12.04
Rootkit Database: v2015.04.21.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Hupper

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 364185
Time Elapsed: 22 min, 48 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)



#8 kevoo

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Posted 13 May 2015 - 08:40 AM

Good morning.  And this scan finished just a bit ago too, so here are the results of the ESET Online Scanner:

 

 

C:\Users\Hupper\Downloads\avira_free_antivirus_en.exe a variant of Win32/Bundled.Toolbar.Ask.G potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup319.exe Win32/Bundled.Toolbar.Google.E potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup320.exe Win32/Bundled.Toolbar.Google.E potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup322.exe Win32/Bundled.Toolbar.Google.E potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup323.exe Win32/Bundled.Toolbar.Google.E potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup324.exe Win32/Bundled.Toolbar.Google.E potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup325.exe Win32/Bundled.Toolbar.Google.E potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup326.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup327.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup328.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup400.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup401.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup402.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup403.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup404.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup405.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup407 (1).exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup407.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup408.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup409.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup411.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup413.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup416.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup417.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup418 (1).exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup419(1).exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup419.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup502(1).exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup502.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\ccsetup503.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\dfsetup213.exe Win32/Bundled.Toolbar.Google.E potentially unsafe application deleted - quarantined
C:\Users\Hupper\Downloads\dfsetup218.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined

 

I do apologize for such delays, but I am in and out all day long and if the scan isn't done or the computer is not responding, I sometimes leave again without being able to do anything.  Thanks.

 



#9 Sintharius

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Posted 13 May 2015 - 09:46 AM

That's a lot of CCleaner installers.

How is the computer doing?

Alex

#10 kevoo

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Posted 13 May 2015 - 09:50 AM

It did seem to be doing a little better, but even this morning it has gotten sluggish again, and it did freeze up momentarily for me.  Overall, some better though.



#11 Sintharius

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Posted 13 May 2015 - 09:53 AM

There might be another cause. Please run the following test to check your hard drive.

Please download GSmartControl and save it to your Desktop.
  • Extract gsmartcontrol-0.8.7-win32.zip to a folder, double-click on gsmartcontrol.exe
  • A list of hard drives will appear, single-click each disk to see Drive Information and identify your drive
    note: most machines will only have one or two entries, but an easy way to identify your drive is by its size.
  • Double-click on the hard drive to see detailed Device Information
  • Click on the Attributes tab, do you see any red or pink entries like the ones below? Please list the names in your next reply if there are any.
    info_failing.png
  • Click on the Perform Tests tab
  • Select Extended Self-Test and click Execute
    note: this test can take several hours to run
  • Allow the test to complete, the results will be displayed at the bottom
Please post screenshots of three tabs: Perform Tests, Attributes and Self-test Logs in your next reply.

Regards,
Alex

#12 kevoo

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Posted 13 May 2015 - 01:05 PM

I did not get any pink or red.  I also can not figure out how to paste my screenshots in here.  I pasted them to Word and am attaching that way so I hope that is ok.  Both times I have tried to perform the Extended Self-Test, I get the message that it was manually aborted.  I don't think anyone here aborted anything so maybe it is something internal?

 



#13 Sintharius

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Posted 13 May 2015 - 01:18 PM

Hi there,

Does your computer has an SSD? If it's not then please defragment the hard drive.

Please take note of the following.

Outdated Java Se Runtime Environment

Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. See here, here and here for information on the dangers of using outdated Java.

Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 8 and save it to your desktop.
  • Under "Java Platform, Standard Edition"...click the "Download JRE" button to the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • From the list, select (click on) the download link for your operating system (Windows x86 Offline: jre-8u25-windows-i586.exe or Windows x64: jre-8u25-windows-x64.exe) and save the file to your Desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-8u25-windows-i586.exe (or jre-8u25-windows-x64.exe for 64-bit) to install the newest version.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered any unwanted software or toolbars during installation, just uncheck the box before continuing unless you want it. The McAfee Security Scan Plus may be installed unless you uncheck the McAfee installation box when updating Java.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.

===

Outdated Firefox

Your version of Mozilla Firefox is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.Please follow these steps to update Firefox:
  • Please download the latest version of Firefox from here to your Desktop
  • Double click the file to start the installation process
===

Outdated Adobe Flash Player

Your version of Adobe Flash Player is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.Please follow these steps to update Adobe flash:
  • Please download the latest version of Adobe Flash from http://get.adobe.com/flashplayer/otherversions/ to your Desktop
  • Double click the file to start the installation process
  • Repeat 1. and 2. for every other browser you have installed (eg Internet Explorer / Firefox / Chrome / Safari / Opera..) as applicable.
Regards,
Alex

#14 kevoo

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Posted 13 May 2015 - 04:25 PM

Sorry Alex.  I do not know what an SSD is?



#15 kevoo

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Posted 13 May 2015 - 04:27 PM

Ok. SSD is Solid State Drive.  I don't know if I have one or not.  How can I tell?






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