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Mouse and Touch screen issue.


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#1 Nomis128D

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Posted 11 May 2015 - 09:38 AM

Hello all,

I have just set up a new computer with Windows 7 HP x64 in an office. This setup has two screens, screen one is a regular LCD that is behind the reception counter for the person at the desk to work from and the second screen is a 24" iiyama touch screen on a mounted swivel arm which is used by customers to view and browse the company's website.

The issue I am having is when the touch screen is being used it prevents the mouse being used on screen 1. I understand that the touchscreen is being seen by Windows as USB input device - as a mouse - and will only allow one mouse input to be used at any given time. This is a big problem for me as the person at the desk is always working on documents, emails etc and the use of a mouse is a must at all times.

My question therefore is, can the mouse and touchscreen be used at the same time? I don't mind if this requires additonal software - or even hardware if really neccesary -  to be able to do this.

 

My thanks in advance.
 



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#2 dicke

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Posted 11 May 2015 - 12:05 PM

Welcome,

Are both monitors running off the same graphics card? If not, I'm out of ideas. If so, another card may allow that monitor to have its own mouse.

 

Dick


Stay well and surf safe [stay protected]

Dick E


#3 Nomis128D

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Posted 11 May 2015 - 01:38 PM

Yes, both screens are running from on-chip, Intel HD4000. Screen one is on VGA and the touch screen is on DVI.



#4 dicke

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Posted 11 May 2015 - 02:09 PM

Try to find a card you can plug in and separate the feeds to the monitors. I think that will allow you to use a mouse while the touch screen is active.

 

Dick


Stay well and surf safe [stay protected]

Dick E


#5 Nomis128D

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Posted 11 May 2015 - 03:32 PM

It has nothing to do with the monitors themselves, those work fine. The actual touch screen panel of the second monitor connects to the PC via USB 2.0 and it is the root of the problem. The touch screen gets installed as a HID-USB device and gets listed as a mouse. 

I've tried looking for software that will allow the use of two mice at the same time on one PC but nothing has come up. 



#6 dicke

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Posted 11 May 2015 - 04:35 PM

Can you convince the system that the touch screen is really a touch pad? Then you might be able to add a mouse.

[wild idea]


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#7 YeahBleeping

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Posted 12 May 2015 - 06:14 PM

My wild suggestion is to setup another ' cheap pc build' and connect it to the touchscreen and the network and use a 'remote viewer' program like Tightvnc on the network to 'link the two'

 

Its the only thing I can think of because I know if I take control of a user's computer they can still ' move the mouse ' on me if they want to.  There may be other solutions but its the only thing I could think of to do what your looking for.  That way the person at the desk has full control of the second pc with the touchscreen but it is still a separate entity






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