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Need help understanding this error.


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19 replies to this topic

#1 williem2

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Posted 10 May 2015 - 10:30 AM


Error: (01/07/2010 07:45:14 AM) (Source: Software Protection Platform Service) (EventID: 8200) (User: )
Description: hr=0x80072F8F00010001(0x00000000, 07:45:14:109 - http://go.microsoft.com/fwlink/?LinkID=88338)
00020001(0x00000000, 07:45:14:109)
00030001(0x00000000, 07:45:14:124 - http://go.microsoft.com)
00030002(0x00000000, 07:45:14:124 - 0)
00040001(0x00000000, 07:45:14:124 - http://go.microsoft.com)
00040002(0x00000000, 07:45:14:124 - 0, <NULL>, <NULL>, <NULL>)
00040006(0x00000000, 07:45:14:124 - 1, http://go.microsoft.com, <NULL>, <local>)
00020005(0x00000000, 07:45:14:124 - 0)
0002000C(0x00000000, 07:45:14:374 - 302)
0002000E(0x00000000, 07:45:14:374 - https://activation.sls.microsoft.com/slspc/SLActivate.asmx)
00020001(0x00000000, 07:45:14:374)
00030001(0x00000000, 07:45:14:374 - https://activation.sls.microsoft.com)
00030002(0x00000000, 07:45:14:374 - 0)
00040001(0x00000000, 07:45:14:374 - https://activation.sls.microsoft.com)
00040002(0x00000000, 07:45:14:389 - 0, <NULL>, <NULL>, <NULL>)
00040006(0x00000000, 07:45:14:389 - 1, https://activation.sls.microsoft.com, <NULL>, <local>)
00020005(0x00000000, 07:45:14:389 - 0)
00020008(0x80072F8F, 07:45:14:779 - SOAPAction: "http://microsoft.com/SL/ActivationService/IssueToken"
Content-Type: text/xml; charset=utf-8
, <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"><soap:Body><RequestSecurityToken xmlns="http://schemas.xmlsoap.org/ws/2004/04/security/trust"><TokenType>SPC</TokenType><RequestType>http://schemas.xmlsoap.org/ws/2004/04/security/trust/Issue</RequestType><UseKey><Values xsi:nil="1"/></UseKey><Claims><Values xmlns:q1="http://schemas.xmlsoap.org/ws/2004/04/security/trust" soapenc:arrayType="q1:TokenEntry[8]"><TokenEntry><Name>SPVersion</Name><Value>1.0</Value></TokenEntry><TokenEntry><Name>SPAssuranceLevel</Name><Value>urn:msft:sl/Assurance/SLS-Default/1.0</Value></TokenEntry><TokenEntry><Name>otherInfoPublic.licenseCategory</Name><Value>msft:sl/SPC/ACTIVATED/PUBLIC</Value></TokenEntry><TokenEntry><Name>otherInfoPrivate.licenseCategory</Name><Value>msft:sl/SPC/ACTIVATED/PRIVATE</Value></TokenEntry><TokenEntry><Name>otherInfoPublic.sysprepAction</Name><Value>rearm</Value></TokenEntry><TokenEntry><Name>otherInfoPrivate.sysprepAction</Name><Value>rearm</Value></TokenEntry><TokenEntry><Name>otherInfoPublic.spcActivationGroup</Name><Value>msft:Windows/6.0/SPC/Retail</Value></TokenEntry><TokenEntry><Name>otherInfoPrivate.spcActivationGroup</Name><Value>msft:Windows/6.0/SPC/Retail</Value></TokenEntry></Values></Claims></RequestSecurityToken></soap:Body></soap:Envelope>)
00010002(0x80072F8F, 07:45:14:779 - <NULL>)
00010003(0x80072F8F, 07:45:14:779)

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#2 sflatechguy

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Posted 10 May 2015 - 11:57 AM

You are trying to activate either a Windows OS installation or an Office installation, and the validation process is failing.

 

Although the timestamp on the error is more than five years old...



#3 williem2

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Posted 10 May 2015 - 12:03 PM

Not office. I have tried to activate Windows. I am aware of the time being off. Is the time being off the cause of the error or is there more to it? I just thought the error could be explained in a way I might understand. Thanks for the help.



#4 sflatechguy

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Posted 10 May 2015 - 12:07 PM

You probably should update the time on your system -- that could be why the activation is failing. Your system is trying to use https to send the activation key, and SSL/TLS won't work if the time on your system is off by that much. Also make sure your activation key is being entered correctly.



#5 Queen-Evie

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Posted 10 May 2015 - 12:11 PM

It's not so much the actual time but the DATE.

The date being off could be a factor in the error.

Incorrect date on a computer can cause all sorts of issues.

You state you are trying to activate Windows.

How did you reinstall? Computer manufacturer disks? Recovery partition on the computer? Windows 7 install disk?
After the reinstall were you told BEFORE you changed the date on the computer that Windows needed to be activated?

Did you purchase your computer AFTER 2010? If so, this could be the reason WHY it won't activate with the date set back to 2010.

For the time being, I would ignore the error. After you get your subnet mask issue resolved and the date on the computer is restored to current you can see if the error is repeated.

For reference for those not aware of the subnet mask issue that topic is here http://www.bleepingcomputer.com/forums/t/575433/subnet-mask/

A post made in that topic addresses the date on the computer issue.

Edited by Queen-Evie, 10 May 2015 - 12:14 PM.


#6 williem2

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Posted 10 May 2015 - 12:13 PM

There is a little more to the issue. I actually have the time this way on purpose. Look at this topic for more info on why.
Look at post #31

 http://www.bleepingcomputer.com/forums/t/575433/subnet-mask/

#7 williem2

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Posted 10 May 2015 - 12:16 PM

I will try to get more info later today. Gone to eat with my mother. Happy Mother's Day to all mothers.

#8 sflatechguy

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Posted 10 May 2015 - 12:26 PM

Enjoy. :)

You won't be able to activate Windows if your system time is five years off. You can't make a secure connection using https that way.



#9 williem2

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Posted 10 May 2015 - 04:31 PM

So that is pretty much all that error is saying?



#10 sflatechguy

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Posted 10 May 2015 - 04:33 PM

It's saying the activation failed. Given how far off the system time is, I'd say that's the reason.

#11 williem2

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Posted 10 May 2015 - 09:26 PM

So I guess this is not relative?
http://webdesign.about.com/od/soap/a/what-is-xml-soap.htm

#12 Go The Power

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Posted 11 May 2015 - 02:04 AM

XML SOAP is just the formatting of the message.

 

Please run the following tool, it will help diagnose activation issues:

 

  • Download MGADiag (by Microsoft) from the link found below:

    http://go.microsoft.com/fwlink/?linkid=52012

  • Run the tool by double-clicking on the file. Press Continue when prompted
  • When it has finished, press Copy then Paste (Ctrl+V) this into your next post please

 

Please also mention what version of windows is mention on your COA sticker (if you have one) but don't post the key.

http://www.microsoft.com/en-us/howtotell/Hardware.aspx



#13 hamluis

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Posted 11 May 2015 - 08:54 AM

If your system time is off due to a failing CMOS battery...that may also effect the functioning of Windows, since key system files may reflect incorrect time stamps.

 

Louis



#14 williem2

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Posted 11 May 2015 - 11:41 AM

I was able to get it to authenticate last night. I am still not sure everything is ok because I enabled several services that were disabled right before I got it to authenticate using the slui 3 command. I am going to let it update then I will run the MGADiag.

 

I changed the time in the bios and seems ok now. I had actually pulled the CMOS batt out and put back in prior to wiping it. It is a Toshiba and was easy to get out. That may be why my time and date was off.



#15 hamluis

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Posted 11 May 2015 - 01:40 PM

The time is somewhat inconsequential...but, as long as you reflect the correct date in the BIOS, all should be good.

 

Louis






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