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whitish green and pink flickering screen with double images


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9 replies to this topic

#1 Vernginity

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Posted 10 May 2015 - 07:01 AM

No idea why this happened, need help identifying cause and solution.

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#2 OldPhil

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Posted 10 May 2015 - 08:11 AM

Several things can cause video problems, you can try running "SFC /SCANNOW" to check your file system.  Right click the command prompt run as administrator then type in the command above.  It will scan and replace corrupted files, you can also try down loading the latest drivers.  It may turn out to be a hardware problem one never knows.


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#3 hamluis

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Posted 10 May 2015 - 09:25 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#4 dc3

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Posted 10 May 2015 - 09:32 AM

Boot into Safe Mode to see if this persists there.  If it doesn't, this would be a good indication that you need to replace or update your graphics driver.

 

The Speccy Snapshot Louis requested will show us the graphic card being used, with this we can help find the driver if this is the problem.


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#5 Vernginity

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Posted 10 May 2015 - 09:54 AM

I have tried OldPhil's and dc3's methods, prproblem still persists. Trying to provide a snap now

#6 Vernginity

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Posted 10 May 2015 - 09:59 AM

MiniToolBox by Farbar  Version: 14-04-2015
Ran by Janice (administrator) on 10-05-2015 at 22:56:56
Running from "C:\Users\Janice\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: 20059 Manufacturer: LENOVO
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/10/2015 08:26:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2059
 
Error: (05/10/2015 08:26:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2059
 
Error: (05/10/2015 08:26:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (05/10/2015 08:26:21 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1061
 
Error: (05/10/2015 08:26:21 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1061
 
Error: (05/10/2015 08:26:21 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (05/05/2015 08:28:10 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1061
 
Error: (05/05/2015 08:28:10 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1061
 
Error: (05/05/2015 08:28:10 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (05/04/2015 10:24:55 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2059
 
 
System errors:
=============
Error: (05/10/2015 07:46:27 PM) (Source: Service Control Manager) (User: )
Description: The ReadyComm.DirectRouter service failed to start due to the following error: 
%%2
 
Error: (05/10/2015 07:42:07 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: 
%%1068
 
Error: (05/10/2015 07:42:03 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (05/10/2015 07:42:03 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (05/10/2015 07:42:03 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (05/10/2015 07:42:01 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (05/10/2015 07:42:01 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
Error: (05/10/2015 07:41:58 PM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}
 
Error: (05/10/2015 07:41:47 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\windows\System32\bcmihvsrv64.dll
Error Code: 21
 
Error: (05/10/2015 07:41:36 PM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}
 
 
Microsoft Office Sessions:
=========================
Error: (05/10/2015 08:26:22 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2059
 
Error: (05/10/2015 08:26:22 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2059
 
Error: (05/10/2015 08:26:22 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (05/10/2015 08:26:21 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1061
 
Error: (05/10/2015 08:26:21 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1061
 
Error: (05/10/2015 08:26:21 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (05/05/2015 08:28:10 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1061
 
Error: (05/05/2015 08:28:10 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1061
 
Error: (05/05/2015 08:28:10 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (05/04/2015 10:24:55 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2059
 
 
 
=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.3.40298 - BitTorrent Inc.)
Acrobat.com (HKLM-x32\...\{77DCDCE3-2DED-62F3-8154-05E745472D07}) (Version: 1.1.377 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.0.7220 - Adobe Systems Inc.)
Adobe AIR (x32 Version: 1.5.0.7220 - Adobe Systems Inc.) Hidden
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Reader 9.0.1 (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-A90100000001}) (Version: 9.0.1 - Adobe Systems Incorporated)
Apple Application Support (HKLM-x32\...\{343666E2-A059-48AC-AD67-230BF74E2DB2}) (Version: 2.1.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{75104836-CAC7-444E-A39E-3F54151942F5}) (Version: 4.0.0.97 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
avast! Free Antivirus (HKLM-x32\...\Avast) (Version: 9.0.2021 - AVAST Software)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Broadcom 802.11 Wireless Driver (HKLM-x32\...\{8991E763-21F5-4DEA-A938-5D9D77DCB488}) (Version: 1.0.0.0 - )
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 4.111.0.62 - Conexant)
Counter-Strike: Global Offensive (HKLM-x32\...\Steam App 730) (Version:  - )
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.0.2626 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 3.0.2626 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
DAEMON Tools Lite (HKLM-x32\...\DAEMON Tools Lite) (Version: 4.47.1.0333 - Disc Soft Ltd)
Dead Island (HKLM-x32\...\Steam App 91310) (Version:  - Techland)
Dead Space™ (HKLM-x32\...\{4D87DC92-C328-46EC-A7B4-9C88129DC696}) (Version: 1.0.222.0 - Electronic Arts)
Dota 2 (HKLM-x32\...\Steam App 570) (Version:  - )
Dota 2 Test (HKLM-x32\...\Steam App 205790) (Version:  - )
Dropbox (HKCU\...\Dropbox) (Version: 2.10.28 - Dropbox, Inc.)
Dual-Core Optimizer (HKLM-x32\...\{9FD6F1A8-5550-46AF-8509-271DF0E768B5}) (Version: 1.1.4.0169 - AMD)
Energy Management (HKLM-x32\...\{0CE226F3-EB27-4ECD-BBF5-F088716779FD}) (Version: 5.4.1.9 - Lenovo)
ETDWare PS/2-x64 7.0.4.18_WHQL (HKLM\...\Elantech) (Version: 7.0.4.18 - ELAN Microelectronics Corp.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 42.0.2311.135 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
Graboid Video (HKCU\...\Graboid Video 5.1.0.0) (Version: 5.1.0.0 - Graboid Inc.)
Graboid Video (x32 Version: 5.1.0.0 - Graboid Inc.) Hidden
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.6.0.1014 - Intel Corporation)
Intel® Turbo Boost Technology Driver (HKLM-x32\...\{D6C630BF-8DBB-4042-8562-DC9A52CB6E7E}) (Version: 01.02.00.1002 - Intel Corporation)
iTunes (HKLM\...\{D66F0C3C-24F2-4463-9E2F-4381E5C40A26}) (Version: 10.5.2.11 - Apple Inc.)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.31.13 - Oracle Corporation) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Killing Floor (HKLM-x32\...\Steam App 1250) (Version:  - Tripwire Interactive)
Left 4 Dead 2 (HKLM-x32\...\Steam App 550) (Version:  - Valve)
Lenovo Bluetooth with Enhanced Data Rate Software (HKLM\...\{9E9D49A4-1DF4-4138-B7DB-5D87A893088E}) (Version: 6.2.1.100 - Broadcom Corporation)
Lenovo DirectShare (HKLM-x32\...\InstallShield_{B2164CCB-C002-4B80-8550-7535D80DF237}) (Version: 1.0.1.38 - ArcSoft)
Lenovo DirectShare (x32 Version: 1.0.1.38 - ArcSoft) Hidden
Lenovo EasyCamera (HKLM-x32\...\{4BB1DCED-84D3-47F9-B718-5947E904593E}) (Version: 6.96.2018.21 - Lenovo EasyCamera)
Lenovo OneKey Recovery (HKLM-x32\...\InstallShield_{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 7.0.1230 - CyberLink Corp.)
Lenovo OneKey Recovery (Version: 7.0.1230 - CyberLink Corp.) Hidden
Lenovo ReadyComm 5 (HKLM-x32\...\{17542DBF-E17C-4562-BC4D-FA3EF3076C45}) (Version: 5.1.1.20 - Lenovo)
Lenovo ReadyComm 5.0 Service (HKLM-x32\...\{76C66170-C538-4E77-B54D-48E136B5B533}) (Version: 5.0.0.1 - Lenovo Group Limited)
Mass Effect™ 2 (HKLM-x32\...\{E19B628D-A9BC-4519-B1D4-4C8C09074F7F}) (Version: 1.2.1604.0 - Electronic Arts)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
McAfee SiteAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 3.7.210 - McAfee, Inc.)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Chart Controls for Microsoft .NET Framework 3.5 (KB2500170) (HKLM-x32\...\{41785C66-90F2-40CE-8CB5-1C94BFC97280}) (Version: 3.5.30730.0 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.31211.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft XNA Framework Redistributable 3.1 (HKLM-x32\...\{19BFDA5D-1FE2-4F25-97F9-1A79DD04EE20}) (Version: 3.1.10527.0 - Microsoft Corporation)
Mozilla Firefox 12.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 12.0 (x86 en-US)) (Version: 12.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 12.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
NVIDIA 3D Vision Driver 341.44 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 341.44 - NVIDIA Corporation)
NVIDIA Control Panel 341.44 (Version: 341.44 - NVIDIA Corporation) Hidden
NVIDIA GeForce Experience 2.4.3.22 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.4.3.22 - NVIDIA Corporation)
NVIDIA GeForce Experience Service (Version: 2.4.3.22 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 341.44 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 341.44 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.30.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.30.1 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.175.1449 - NVIDIA Corporation) Hidden
NVIDIA LED Visualizer 1.0 (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA Network Service (Version: 2.3 - NVIDIA Corporation) Hidden
NVIDIA PhysX (x32 Version: 9.13.1220 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.13.1220 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.1220 - NVIDIA Corporation)
NVIDIA ShadowPlay 2.4.3.22 (Version: 2.4.3.22 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.12.6514 - NVIDIA Corporation) Hidden
NVIDIA Update 2.4.3.22 (Version: 2.4.3.22 - NVIDIA Corporation) Hidden
NVIDIA Update Core (Version: 2.4.3.22 - NVIDIA Corporation) Hidden
NVIDIA Virtual Audio 1.2.27 (Version: 1.2.27 - NVIDIA Corporation) Hidden
Onekey Theater (HKLM-x32\...\{DFB19121-0609-49C1-92B1-546E5A940FE8}) (Version: 2.0.1.8 - Lenovo)
Oracle VM VirtualBox 4.3.20 (HKLM\...\{86401870-7AB7-4A8D-8AD6-12B27DF2E6E3}) (Version: 4.3.20 - Oracle Corporation)
Origin (HKLM-x32\...\Origin) (Version: 9.3.1.4482 - Electronic Arts, Inc.)
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 5.6.0.4809d4 - CyberLink Corp.)
Realtek Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.18.322.2010 - Realtek)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30116 - Realtek Semiconductor Corp.)
Search App by Ask (HKLM-x32\...\{4F524A2D-5350-4500-76A7-A758B70C1C01}) (Version: 12.28.1.169 - APN, LLC)
Search Protection (HKCU\...\Search Protection) (Version: 10.9.0.3 - Spigot, Inc.)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
SHIELD Streaming (Version: 4.1.1000 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (Version: 2.4.3.22 - NVIDIA Corporation) Hidden
Shopping App by Ask (HKLM-x32\...\{4F524A2D-5354-2D53-5045-A758B70C1C01}) (Version: 12.28.1.170 - APN, LLC)
Skype™ 7.2 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.2.103 - Skype Technologies S.A.)
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
VeriFace (HKLM-x32\...\VeriFace) (Version: 3.6.1.0226 - Lenovo)
VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)
Windows Driver Package - Broadcom Bluetooth  (06/15/2009 6.2.0.9000) (HKLM\...\6B8550A319DDC8B17F35F4A89988705E4592349B) (Version: 06/15/2009 6.2.0.9000 - Broadcom)
Windows Driver Package - Broadcom Bluetooth  (07/30/2009 6.2.0.9405) (HKLM\...\6B6B5E96843E55CF5CF8C7E45FB457F1FE642FF1) (Version: 07/30/2009 6.2.0.9405 - Broadcom)
Windows Driver Package - Broadcom HIDClass  (07/28/2009 6.2.0.9800) (HKLM\...\3BA80AB4C7E9F8497C115C844953A3D4BEB84D21) (Version: 07/28/2009 6.2.0.9800 - Broadcom)
Windows Driver Package - Lenovo (ACPIVPC) System  (10/19/2009 5.4.0.1) (HKLM\...\0A4175B489A1B4A6E07E11B063A6263480C51D71) (Version: 10/19/2009 5.4.0.1 - Lenovo)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ???? (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ??? (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ??? (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live ??? (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ??? (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
WinRAR 5.10 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 5.10.0 - win.rar GmbH)
??????? Windows Live Mesh ActiveX ??(????) (HKLM-x32\...\{F992409C-9D10-4AE2-BAEB-B5409AD3785E}) (Version: 15.4.5722.2 - Microsoft Corporation)
??????? Windows Live Mesh ActiveX ??? (HKLM-x32\...\{622DE1BE-9EDE-49D3-B349-29D64760342A}) (Version: 15.4.5722.2 - Microsoft Corporation)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 36%
Total physical RAM: 8054.85 MB
Available physical RAM: 5145.61 MB
Total Pagefile: 16107.89 MB
Available Pagefile: 13008.95 MB
Total Virtual: 4095.88 MB
Available Virtual: 3976.27 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:552.22 GB) (Free:319.21 GB) NTFS
2 Drive d: (LENOVO) (Fixed) (Total:29 GB) (Free:25.81 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\JANICE-PC
 
Administrator            Guest                    Janice                   
 
 
**** End of log ****


#7 Vernginity

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Posted 10 May 2015 - 10:02 AM

http://speccy.piriform.com/results/mPiHYNHiDbNsOZX3JgFBVzr



#8 hamluis

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Posted 10 May 2015 - 01:25 PM

Search Protection (HKCU\...\Search Protection) (Version: 10.9.0.3 - Spigot, Inc.)\
 
All of the errors above that are significant...point to Internet connectivity problems.  No driver problems, no overheating.  It's worth a look in the Am I Infected forum, topic moved.
 
Louis


#9 Sintharius

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Posted 10 May 2015 - 01:33 PM

Hi there,

I'll be taking this topic from Louis.

Please uninstall the following software in Programs and Features:

Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.0.7220 - Adobe Systems Inc.)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
Search App by Ask (HKLM-x32\...\{4F524A2D-5350-4500-76A7-A758B70C1C01}) (Version: 12.28.1.169 - APN, LLC)
Search Protection (HKCU\...\Search Protection) (Version: 10.9.0.3 - Spigot, Inc.)
Shopping App by Ask (HKLM-x32\...\{4F524A2D-5354-2D53-5045-A758B70C1C01}) (Version: 12.28.1.170 - APN, LLC)

If you have any problems, let me know.

After that please run these.

AdwCleaner by Xplode

Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database, please wait a bit.
  • Click on I agree button.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • DO NOT CLEAN ANYTHING! Removal will be done after analysis of the log.
  • After the scan has finished, click on the Logfile button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
===

Security Check by screen317
  • Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt. Please copy and paste the contents of the log in your next reply.

Regards,
Alex

#10 dc3

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Posted 10 May 2015 - 01:37 PM

Please run Malwarebytes AntiMalware
 
Please download Malwarebytes Anti-Malware.  After clicking on the link the download will start automatically.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
malwarerun_zps9abd4ef1.png
 
4)  When the scan is complete the results will be displayed.  Click on Delete All.
 
malwarenew_zps34b58fdc.png
 
5)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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