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"Internet Explorer has stopped working"


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43 replies to this topic

#1 baabel

baabel

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Posted 10 May 2015 - 03:30 AM

I am having a problem with Internet Explorer.

 

I get the following error message:

 

Internet Explorer has stopped working

 

Windows is checking for a solution to the problem....

 

See Attachment 1

 

This often happens when I try to close a window or go back to an earlier page.  It sometimes happens when I am in an e-mail typing page.  Sometimes it just happens out of the blue when I am reading.

 

I get this message at the bottom:

 

A problem with this webpage caused internet Explorer to close and reopen the tab.

 

See Attachment 2.

 

If am on an e-mail writing pane, I have lost the unsent e-mail.

 

It’s happening fairly often.

 

IE 11

Version:  11.0.9600.17728

Update Versions:   11.0.18 (KB3038314)

 

Windows 7.

 

Is there a way I can stop IE from partially crashing?

 



BC AdBot (Login to Remove)

 


#2 hamluis

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Posted 10 May 2015 - 09:22 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 baabel

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Posted 10 May 2015 - 01:48 PM

Thank you, Louis.

Here is the Minitoolbox log and attached is the Speccy screen shot.

 

 

MiniToolBox by Farbar  Version: 14-04-2015
Ran by anonymous (administrator) on 10-05-2015 at 14:43:42
Running from "C:\Users\anonymous\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: XPS 8500 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/10/2015 00:28:27 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "*" of attribute "language" in element "assemblyIdentity" is invalid.

 

Error: (05/09/2015 07:39:43 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17728 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 3960

Start Time: 01d08ab0136e74ba

Termination Time: 16

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

 

Error: (05/09/2015 05:50:31 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17728, time stamp: 0x55024724
Faulting module name: IEFRAME.dll, version: 11.0.9600.17728, time stamp: 0x55024c94
Exception code: 0xc0000005
Fault offset: 0x0017ca87
Faulting process id: 0x3a30
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

 

Error: (05/09/2015 00:55:58 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "*" of attribute "language" in element "assemblyIdentity" is invalid.

 

Error: (05/08/2015 04:31:34 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17728, time stamp: 0x55024724
Faulting module name: IEFRAME.dll, version: 11.0.9600.17728, time stamp: 0x55024c94
Exception code: 0xc0000005
Fault offset: 0x0017ca87
Faulting process id: 0x3354
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

 

Error: (05/07/2015 11:34:03 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "*" of attribute "language" in element "assemblyIdentity" is invalid.

 

Error: (05/07/2015 04:34:39 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17728, time stamp: 0x55024724
Faulting module name: atidxx32.dll, version: 8.17.10.416, time stamp: 0x4f19325d
Exception code: 0xc0000005
Fault offset: 0x00007022
Faulting process id: 0x34b4
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

 

Error: (05/07/2015 00:59:49 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "*" of attribute "language" in element "assemblyIdentity" is invalid.

 

Error: (05/06/2015 05:16:45 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17728, time stamp: 0x55024724
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x1fa8
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

 

Error: (05/06/2015 04:27:52 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

 

System errors:
=============
Error: (05/09/2015 04:16:50 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (05/09/2015 04:16:50 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (05/08/2015 06:35:19 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (05/08/2015 06:35:19 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (05/08/2015 06:28:46 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (05/08/2015 06:28:46 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (05/08/2015 06:27:03 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (05/08/2015 04:41:49 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (05/08/2015 04:39:37 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (05/07/2015 05:42:30 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

 

Microsoft Office Sessions:
=========================
Error: (05/10/2015 00:28:27 AM) (Source: SideBySide)(User: )
Description: assemblyIdentitylanguage*c:\Security\SpyBot\spybot - search & destroy\DelZip179.dllc:\Security\SpyBot\spybot - search & destroy\DelZip179.dll8

 

Error: (05/09/2015 07:39:43 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.17728396001d08ab0136e74ba16C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

 

Error: (05/09/2015 05:50:31 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1772855024724IEFRAME.dll11.0.9600.1772855024c94c00000050017ca873a3001d08aa10cff2612C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\system32\IEFRAME.dll693344b6-f695-11e4-8890-e006e62fa10a

 

Error: (05/09/2015 00:55:58 AM) (Source: SideBySide)(User: )
Description: assemblyIdentitylanguage*c:\Security\SpyBot\spybot - search & destroy\DelZip179.dllc:\Security\SpyBot\spybot - search & destroy\DelZip179.dll8

 

Error: (05/08/2015 04:31:34 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1772855024724IEFRAME.dll11.0.9600.1772855024c94c00000050017ca87335401d08969040548f7C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\system32\IEFRAME.dlla21ee9aa-f55c-11e4-8890-e006e62fa10a

 

Error: (05/07/2015 11:34:03 PM) (Source: SideBySide)(User: )
Description: assemblyIdentitylanguage*c:\Security\SpyBot\spybot - search & destroy\DelZip179.dllc:\Security\SpyBot\spybot - search & destroy\DelZip179.dll8

 

Error: (05/07/2015 04:34:39 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1772855024724atidxx32.dll8.17.10.4164f19325dc00000050000702234b401d088a00f77ef5cC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\system32\atidxx32.dlle61dea8b-f493-11e4-8890-e006e62fa10a

 

Error: (05/07/2015 00:59:49 AM) (Source: SideBySide)(User: )
Description: assemblyIdentitylanguage*c:\Security\SpyBot\spybot - search & destroy\DelZip179.dllc:\Security\SpyBot\spybot - search & destroy\DelZip179.dll8

 

Error: (05/06/2015 05:16:45 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1772855024724unknown0.0.0.000000000c0000005000000001fa801d087dd53381283C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEunknown9d2e5cdf-f3d0-11e4-8890-e006e62fa10a

 

Error: (05/06/2015 04:27:52 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

 

CodeIntegrity Errors:
===================================
  Date: 2015-01-03 14:59:25.716
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

Date: 2015-01-03 14:59:25.669
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (Version: 7.2.8 - Hewlett-Packard) Hidden
Accidental Damage Services Agreement (HKLM-x32\...\{EF85FEF4-EB92-4075-A6D2-5F519BB30A2C}) (Version: 2.0.0 - Dell Inc.)
Acronis True Image Home (HKLM-x32\...\{67ED38A3-4882-448B-B44D-3428AB00D7D5}) (Version: 13.0.7154 - Acronis)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 17.0.0.144 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 17.0.0.144 - Adobe Systems Incorporated) Hidden
Adobe Community Help (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 3.5.23 - Adobe Systems Incorporated.)
Adobe Community Help (x32 Version: 3.5.23 - Adobe Systems Incorporated.) Hidden
Adobe Download Assistant (HKLM-x32\...\com.adobe.downloadassistant.AdobeDownloadAssistant) (Version: 1.2 - Adobe Systems Incorporated)
Adobe Download Assistant (x32 Version: 1.2 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Photoshop Elements 10 (HKLM-x32\...\Adobe Photoshop Elements 10) (Version: 10.0 - Adobe Systems Incorporated)
Adobe Photoshop Elements 10 (x32 Version: 10.0 - Adobe Systems Incorporated) Hidden
Adobe Photoshop.com Inspiration Browser (HKLM-x32\...\PhotoshopdotcomInspirationBrowser.4C35C4D325D350FE0114230CBADCA2DDD0AC8D25.1) (Version: 3.07 - Adobe Systems Incorporated)
Adobe Photoshop.com Inspiration Browser (x32 Version: 3.07 - Adobe Systems Incorporated) Hidden
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Ahnenblatt 2.70 (HKLM-x32\...\Ahnenblatt_is1) (Version: 2.70.0.0 - Dirk Boettcher)
AMD APP SDK Runtime (Version: 10.0.851.6 - Advanced Micro Devices Inc.) Hidden
AMD AVIVO64 Codecs (Version: 12.2.0.20120 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{48B16A40-2B59-875B-5DE6-6A6AB2BE766D}) (Version: 3.0.859.0 - Advanced Micro Devices, Inc.)
ANT Drivers Installer x64 (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
AOL Uninstaller (Choose which Products to Remove) (HKLM-x32\...\AOL Uninstaller) (Version:  - AOL Inc.)
Apple Application Support (32-bit) (HKLM-x32\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{D7B824DE-DA32-4772-9E5E-39C5158136A7}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ArcSoft PhotoStudio 6 (HKLM-x32\...\{ED8EF3C2-FA5B-4A1E-950D-5A0227161F97}) (Version: 6.0.1.148 - ArcSoft)
Atheros Bluetooth Suite (64) (HKLM\...\{230D1595-57DA-4933-8C4E-375797EBB7E1}) (Version: 7.4.0.115 - Atheros)
Avast Internet Security (HKLM-x32\...\avast) (Version: 10.2.2218 - AVAST Software)
Bing Bar (HKLM-x32\...\{C28D96C0-6A90-459E-A077-A6706F4EC0FC}) (Version: 7.0.765.0 - Microsoft Corporation)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
BufferChm (x32 Version: 130.0.331.000 - Hewlett-Packard) Hidden
C4600 (x32 Version: 130.0.425.000 - Hewlett-Packard) Hidden
Canon CanoScan 9000F User Registration (HKLM-x32\...\Canon CanoScan 9000F User Registration) (Version:  - )
Canon MP Navigator EX 3.1 (HKLM-x32\...\MP Navigator EX 3.1) (Version:  - )
Canon Utilities Solution Menu (HKLM-x32\...\CanonSolutionMenu) (Version:  - )
CanoScan 9000F Scanner Driver (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_CNQ9602) (Version:  - )
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center (x32 Version: 2012.0120.420.7502 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2012.0120.420.7502 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2012.0120.420.7502 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2012.0120.0419.7502 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2012.0120.0419.7502 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2012.0120.0419.7502 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2012.0120.0419.7502 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2012.0120.0419.7502 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2012.0120.0419.7502 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2012.0120.0419.7502 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2012.0120.0419.7502 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2012.0120.0419.7502 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2012.0120.0419.7502 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2012.0120.0419.7502 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2012.0120.0419.7502 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2012.0120.0419.7502 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2012.0120.0419.7502 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2012.0120.0419.7502 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2012.0120.0419.7502 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2012.0120.0419.7502 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2012.0120.0419.7502 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2012.0120.0419.7502 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2012.0120.0419.7502 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2012.0120.0419.7502 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2012.0120.0419.7502 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2012.0120.420.7502 - Advanced Micro Devices, Inc.) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.05 - Piriform)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Citrix Authentication Manager (x32 Version: 5.1.0.62606 - Citrix Systems, Inc.) Hidden
Citrix Receiver (HDX Flash Redirection) (x32 Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Citrix Receiver (HKLM-x32\...\CitrixOnlinePluginPackWeb) (Version: 14.1.0.0 - Citrix Systems, Inc.)
Citrix Receiver Inside (x32 Version: 4.1.0.56471 - Citrix Systems, Inc.) Hidden
Citrix Receiver Updater (x32 Version: 4.1.0.56461 - Citrix Systems, Inc.) Hidden
Citrix Receiver(Aero) (x32 Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Citrix Receiver(DV) (x32 Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Citrix Receiver(USB) (x32 Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-7189-430A-B81D-739FF8A7A554}) (Version: 2.0.0 - Dell Inc.)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Definition Update for Microsoft Office 2010 (KB2965299) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{D1102BF0-0FBC-4344-BF90-95DA329C6D4A}) (Version:  - Microsoft)
Dell Data Vault (Version: 4.2.2.0 - Dell Inc.) Hidden
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 9.4.67 - Dell Inc.)
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 9.4.67 - Dell Inc.)
Dell DataSafe Online (HKLM-x32\...\{7EC66A95-AC2D-4127-940B-0445A526AB2F}) (Version: 2.1.19634 - Dell)
Dell Digital Delivery (HKLM-x32\...\{AFC08A81-D3C5-46F4-8F08-876E4BA606EA}) (Version: 1.7.4502.0 - Dell Products, LP)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.0.6584.81 - Dell)
Dell SupportAssistAgent (HKLM-x32\...\{287348C8-8B47-4C36-AF28-441A3B7D8722}) (Version: 1.0.3.60494 - Dell)
Dell WLAN and Bluetooth Client Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 9.0 - Dell Inc.)
Destinations (x32 Version: 130.0.0.0 - Hewlett-Packard) Hidden
DeviceDiscovery (x32 Version: 130.0.372.000 - Hewlett-Packard) Hidden
eBay (HKLM-x32\...\{A8B88634-7F90-402F-B66A-86429755F6A5}) (Version: 1.4.0 - eBay Inc.)
Elements 10 Organizer (x32 Version: 10.0 - Adobe Systems Incorporated) Hidden
Elevated Installer (x32 Version: 4.0.15.0 - Garmin Ltd or its subsidiaries) Hidden
Eraser 6.0.10.2620 (HKLM\...\{6E5159B4-A519-41EF-80EF-AD58371515DF}) (Version: 6.0.2620 - The Eraser Project)
Exif Tag Remover 4.3 (HKLM-x32\...\Exif Tag Remover_is1) (Version:  - RL Vision)
Flash Cookie Cleaner (HKLM-x32\...\{E4E1D7C7-6561-4462-96B5-E6439488ED41}) (Version: 2.0 - ConsumerSoft)
Garmin Communicator Plugin x64 (HKLM\...\{550331CC-C34B-494F-BCDA-37CE4EF6E924}) (Version: 4.0.3 - Garmin Ltd or its subsidiaries)
Garmin Express (HKLM-x32\...\{50755d67-ae60-4e47-b3d6-ce44d01b5a95}) (Version: 4.0.15.0 - Garmin Ltd or its subsidiaries)
Garmin Express (x32 Version: 4.0.15.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express Tray (x32 Version: 4.0.15.0 - Garmin Ltd or its subsidiaries) Hidden
Genie Backup Manager (HKLM\...\Genie Backup Manager) (Version: 9.0 - Genie9)
GIMP 2.8.6 (HKLM\...\GIMP-2_is1) (Version: 2.8.6 - The GIMP Team)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
GoToAssist Corporate (HKLM-x32\...\GoToAssist) (Version: 10.2.0.822 - Citrix Online, a division of Citrix Systems, Inc.)
GPBaseService2 (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
HP Customer Participation Program 13.0 (HKLM\...\HPExtendedCapabilities) (Version: 13.0 - HP)
HP Imaging Device Functions 13.0 (HKLM\...\HP Imaging Device Functions) (Version: 13.0 - HP)
HP Photosmart C4600 All-In-One Driver Software 13.0 Rel .5 (HKLM\...\{44C81D1A-0520-49BB-B510-98B8DD414EA1}) (Version: 13.0 - HP)
HP Print Projects 1.0 (HKLM\...\HP Print Projects) (Version: 1.0 - HP)
HP Smart Web Printing 4.5 (HKLM\...\HP Smart Web Printing) (Version: 4.5 - HP)
HP Solution Center 13.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 13.0 - HP)
HP Update (HKLM-x32\...\{7059BDA7-E1DB-442C-B7A1-6144596720A4}) (Version: 4.000.011.006 - Hewlett-Packard)
HPPhotoGadget (x32 Version: 130.0.282.000 - Hewlett-Packard) Hidden
hpPrintProjects (x32 Version: 130.0.303.000 - Hewlett-Packard) Hidden
HPProductAssistant (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
HPSSupply (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
hpWLPGInstaller (x32 Version: 130.0.303.000 - Hewlett-Packard) Hidden
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Manageability Engine Firmware Recovery Agent (HKLM-x32\...\{A6C48A9F-694A-4234-B3AA-62590B668927}) (Version: 1.0.0.35342 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.0.1.1399 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.0.0.1032 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.3.214 - Intel Corporation)
Intel® Trusted Connect Service Client (HKLM\...\{538B98C3-773F-4F20-9C66-802D104DCBE2}) (Version: 1.23.219.2 - Intel Corporation)
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.38 - Irfan Skiljan)
iTunes (HKLM\...\{93F2A022-6C37-48B8-B241-FFABD9F60C30}) (Version: 12.1.2.27 - Apple Inc.)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
MarketResearch (x32 Version: 130.0.374.000 - Hewlett-Packard) Hidden
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Single Image 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft VC9 runtime libraries (x32 Version: 1.0.0 - AOL Inc.) Hidden
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{820B6609-4C97-3A2B-B644-573B06A0F0CC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.50908 - Microsoft Corporation) Hidden
Mozilla Firefox 37.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 37.0.2 (x86 en-US)) (Version: 37.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 31.5.0 - Mozilla)
Mozilla Thunderbird 31.6.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 31.6.0 (x86 en-US)) (Version: 31.6.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Multimedia Card Reader (HKLM-x32\...\InstallShield_{41068A8C-3F30-46B6-978A-EA692F28D1AF}) (Version: 1.7.915.93 - Fitipower)
Multimedia Card Reader (x32 Version: 1.7.915.93 - Fitipower) Hidden
Nero Burning ROM (x32 Version: 12.5.6000 - Nero AG) Hidden
Nero Burning ROM Help (CHM) (x32 Version: 12.0.3000 - Nero AG) Hidden
Nero BurningROM 12 (HKLM-x32\...\{3D9167B2-87EB-4713-90B4-E46F2CAFE28D}) (Version: 12.0.00300 - Nero AG)
Nero ControlCenter (x32 Version: 11.0.15600 - Nero AG) Hidden
Nero ControlCenter Help (CHM) (x32 Version: 12.0.12000 - Nero AG) Hidden
Nero Core Components (x32 Version: 11.0.21800 - Nero AG) Hidden
Nero Prerequisite Installer 2.0 (HKLM-x32\...\{0DBC021C-95D9-435A-A4B0-E6515AFD1A71}) (Version: 12.0.01000 - Nero AG)
Nero SharedVideoCodecs (x32 Version: 1.0.12100.2.0 - Nero AG) Hidden
Nero Update (x32 Version: 11.0.11800.31.0 - Nero AG) Hidden
Nikon Message Center 2 (HKLM-x32\...\{B014EE44-9197-4513-9613-71E6EB1B514E}) (Version: 2.1.0 - Nikon)
Nikon Movie Editor (HKLM-x32\...\{5CAD3393-EEC0-44CE-9F93-BCAA365B77FB}) (Version: 2.8.0 - Nikon)
Online Plug-in (x32 Version: 13.4.0.25 - Citrix Systems, Inc.) Hidden
Online Plug-in (x32 Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Picture Control Utility x64 (HKLM\...\{11953C65-BB4E-4CA4-B0F0-2600A4B20040}) (Version: 1.4.14 - Nikon)
Prerequisite installer (x32 Version: 12.0.0003 - Nero AG) Hidden
PS_AIO_05_C4600_Software_Min (x32 Version: 130.0.425.000 - Hewlett-Packard) Hidden
PSE10 STI Installer (x32 Version: 10.0 - Adobe Systems Incorporated) Hidden
Quicken WillMaker Plus 2013 (HKLM-x32\...\{8065044B-2AF3-434E-A6E2-B7C60CDB978B}) (Version: 1.0.0.0 - Nolo)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6537 - Realtek Semiconductor Corp.)
Scan (x32 Version: 13.0.0.0 - Hewlett-Packard) Hidden
Self-service Plug-in (x32 Version: 4.1.0.41738 - Citrix Systems, Inc.) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version:  - Microsoft) Hidden
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 13.0 - HP)
Skype™ 7.3 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.3.101 - Skype Technologies S.A.)
SmartWebPrinting (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
SolutionCenter (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A88D31DE6}_is1) (Version: 1.6.2 - Safer Networking Limited)
Status (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
Stream-Cloner V2.10 Build 301 (HKLM-x32\...\Stream-Cloner 2_is1) (Version: 2.10.0.301 - OpenCloner Inc.)
Toolbox (x32 Version: 130.0.648.000 - Hewlett-Packard) Hidden
TouchCopy 11 (HKLM-x32\...\{5AC396F4-3C70-452F-A7C8-54C84ECAED41}) (Version: 11.07 - Wide Angle Software)
TouchCopy 12 (x64) (HKLM\...\{1B0D3FDA-B3CD-4652-8C29-54546874DF91}) (Version: 12.61 - Wide Angle Software)
TrayApp (x32 Version: 130.0.376.000 - Hewlett-Packard) Hidden
TrueCrypt (HKLM-x32\...\TrueCrypt) (Version: 7.1a - TrueCrypt Foundation)
Update for Microsoft Access 2010 (KB2837601) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{53FAC141-5C6B-4F97-ABC4-E635ABBC59E5}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-0016-0409-0000-0000000FF1CE}_Office14.SingleImage_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.SingleImage_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-001B-0409-0000-0000000FF1CE}_Office14.SingleImage_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2956084) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{530585A7-6AC9-4C29-81B7-D24A6CB031C8}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2881026) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{E9B182C4-9B69-4A42-A799-C145FED67701}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2881026) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{E9B182C4-9B69-4A42-A799-C145FED67701}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM-x32\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.SingleImage_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589386) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{A4F91D60-654C-4892-BFD3-0D41ADA649B6}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597089) 32-Bit Edition (HKLM-x32\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.SingleImage_{A12F43A5-CF0B-44E3-942F-2441CD442F0D}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687275) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{0B7744D2-1FDD-4843-9987-7CE11B79F370}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2883019) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{D1C4AD0B-CC79-41D2-8D6A-571E7B30658C}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2889828) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.SingleImage_{C1954E2B-1672-4E5C-B564-F8CB2D08345B}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2910896) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.SingleImage_{A7AA9E77-A9F4-4596-8AFD-4910FF258C3D}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2920813) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{74BC74BD-9032-4646-B248-F9F45E6D1326}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2956141) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.SingleImage_{53FDC948-3ABA-4BDE-BCEB-F1465C93D91C}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2956191) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{500A5B54-0498-45EA-9AB9-5BB61F984FDF}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2965235) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{5C5DA4AE-EE03-47F0-A77A-E747112EAAC6}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2956075) 32-Bit Edition (HKLM-x32\...\{90140000-00A1-0409-0000-0000000FF1CE}_Office14.SingleImage_{82148027-13B5-4920-97F3-6A44A29B83D0}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2956205) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{673FF853-6C60-4666-8E2F-CE9E2EB991AA}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2956205) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{673FF853-6C60-4666-8E2F-CE9E2EB991AA}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2965295) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.SingleImage_{2F63E4DE-723C-4785-9776-9F54D456DE31}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2965295) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{C4C319F9-25AE-4EF5-B3EB-1C1EE9AA520D}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2880517) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.SingleImage_{DF548669-AAED-467B-A074-AE2B72A4A871}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2956190) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{6634BCE3-2F6D-4E7F-A02C-6F045FC1F075}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2881025) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{8764EC2A-9F51-483B-9E00-82806B6A6909}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2881021) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{30B9D112-E68C-461D-B370-6D0B6AD61AC6}) (Version:  - Microsoft)
ViewNX 2 (HKLM\...\{635BE602-BB9C-4C59-8CC5-93F9366E8A21}) (Version: 2.8.1 - Nikon)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.0 - VideoLAN)
WebReg (x32 Version: 130.0.132.017 - Hewlett-Packard) Hidden
WinCalendar V4 (HKLM-x32\...\WinCalendar V4) (Version: 4.23 - Sapro Systems)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

 

========================= Memory info: ===================================

Percentage of memory in use: 32%
Total physical RAM: 12248.9 MB
Available physical RAM: 8255.43 MB
Total Pagefile: 24495.99 MB
Available Pagefile: 19272.92 MB
Total Virtual: 4095.88 MB
Available Virtual: 3966.73 MB

 

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:1850.72 GB) (Free:1383.11 GB) NTFS
2 Drive d: (ARROW_SEASON_1_DISC_2) (CDROM) (Total:7.09 GB) (Free:0 GB) UDF
7 Drive y: (RECOVERY) (Fixed) (Total:12.25 GB) (Free:4.73 GB) NTFS

 

========================= Users: ========================================

User accounts for \\ANONYMOUS-PC

Administrator            anonymous                Guest                   

 

**** End of log ****


Edited by hamluis, 11 May 2015 - 08:27 AM.


#4 hamluis

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Posted 11 May 2015 - 08:31 AM

Please...read the posted instructions re Speccy...note that it calls for a link, not a graphic image.  Please follow the directions for creating a Snapshot and then post the link to that Snapshot.

 

You have a couple of questionable applications installed which I suggest you consider replacing:  Genie Backup Manager is no longer supported, while Spybot S&D is not considered to be in the same league as other anti-malware applications today.  To get more info concerning such apps, you can visit the BC AV/AM Software Forum

 

Louis


Edited by hamluis, 12 May 2015 - 07:20 AM.


#5 baabel

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Posted 11 May 2015 - 04:54 PM

Sorry about that, Louis.

 

Here is the Speccy URL:

 

http://speccy.piriform.com/results/GJwQWalUtyMKGfSRlx8Ovmd

 

 

I was wondering if using SpyBot continued to serve any purpose.  I do use the paid version of MalwareBytes.

 

Truth about Genie is I was thinking about replacing it anyway with a different method.

 

Do you recommend I remove both programs now (SpyBoy & Genie)?  That would not be a problem.

 

Thank you.



#6 hamluis

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Posted 12 May 2015 - 08:04 AM

I edit my previous comment re Spybot/SAS because I really should not recommend any particular program when I know so little about such.  Hence, the suggestion to visit the AV/AM Software forum.

 

I try not to have useless programs installed on my system.  I formerly used Spybot but it's been at least 5 years since I removed it because I considered other programs to be superior.  That works for my systems...you have to decide what happens on your system :).

 

svchost.exe      Process ID: 1596       User: SYSTEM       Domain: NT AUTHORITY        Path: C:\Windows\system32\svchost.exe
Memory Usage: 69 MB       Peak Memory Usage: 1.69 GB

 

The only thing that I see that warrants any possible suspicion is the above process, IMO.  A typical process uses no more than 300MB RAM at max, while this process uses 5 times that amount.  The fact that you either tried to or actually ran ComboFix...indicates that you had some concern about malware issues at some point.

 

You can use How to determine what services are running under a SVCHOST.EXE process - http://www.bleepingcomputer.com/tutorials/tutorial129.html  to invesigate, should you so desire.

 

There is an oddity on your reported hard drive data...no indication of SMART support and none of the typical manufacturer/model identification.  Not sure what that could mean but I've never previously come across a hard drive where such was not readily identified.

 

Louis



#7 baabel

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Posted 12 May 2015 - 06:29 PM

I read the tutorial.

 

I opened Task Manager > Processes

 

I see that the two greatest users of memory are:

 

iexplore.exe *32           CPU 00 alternating with 01     approx 141 K
 &
iexplore.exe *32    CPU 02 alternating with 03     approx 259 K

 

The next greatest user after these is Malwarebytes at approximately 89 K.

 

iexplore.exe CPU 00 uses just 20 K.

 

I did indeed run Combofix a few months ago under the instructions of a moderator here at Bleeping Computer. 

At that time I had a malware that caused Avast to frequently flag malware it stopped.  Interestingly, the malware that Avast flagged had the word iexplore in it very often.

 

I hope these two events are not related.

 

I don't know what to say about the hard drive support.

 

Now I just went back to Task Manager and it has changed.  There is only one iexplore *32, it is alternating between CPU 00, 01, & 02 and it is using 147 K

 

What do you suggest?



#8 hamluis

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Posted 12 May 2015 - 07:22 PM

A current reading looking at Task Manager...is not likely to yield any information on the svchost data I posted.  1.69GB of RAM is just over the top for any bona fide Windows process, IMO.

 

I suggest you/we move this topic to Am I Infected for a look.

 

Louis


Edited by hamluis, 14 May 2015 - 10:54 AM.


#9 baabel

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Posted 13 May 2015 - 05:49 PM

I will do that Louis.  At my earliest opportunity I will compose a summary of our conversation, find the Am I Infected forum, and post the summary there.

 

Is that the correct way to go about it?



#10 hamluis

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Posted 14 May 2015 - 10:53 AM

No :)...I can just move it to that forum.

 

It's done :).

 

Louis



#11 Sintharius

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Posted 14 May 2015 - 11:36 AM

Hello there,

I'll be taking this topic from hamluis.

Please uninstall the following software from Programs and Features, in addition to Spybot S&D and Genie Backup Manager (if you haven't removed them already):

Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 17.0.0.144 - Adobe Systems Incorporated)
Bing Bar (HKLM-x32\...\{C28D96C0-6A90-459E-A077-A6706F4EC0FC}) (Version: 7.0.765.0 - Microsoft Corporation)

If you run into any trouble, let me know.

Do you use this?

eBay (HKLM-x32\...\{A8B88634-7F90-402F-B66A-86429755F6A5}) (Version: 1.4.0 - eBay Inc.)

Please run these.

Security Check by screen317
  • Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt. Please copy and paste the contents of the log in your next reply.

===

Emsisoft Emergency Kit

Please download Emsisoft Emergency Kit and save it to your desktop. Double click on the EmsisoftEmergencyKit file you downloaded to extract its contents and create a shortcut on the desktop. Leave all settings as they are and click the Extract button at the bottom. A folder named EEK will be created in the root of the drive (usually c:\).
  • After extraction please double-click on the new Start Emsisoft Emergency Kit icon on your desktop.
  • The first time you launch it, Emsisoft Emergency Kit will recommend that you allow it to download updates. Please click Yes so that it downloads the latest database updates.
  • When the update process is complete, a new button will appear in the lower-left corner that says Back. Click on this button to return to the Overview screen.
  • Click on Scan to be taken to the scan options. If you are asked if you want the scanner to scan for Potentially Unwanted Programs, then click Yes.
  • Click on the Full Scan button to start the scan.
  • When the scan is completed click the Quarantine selected objects button. Note, this option is only available if malicious objects were detected during the scan.
  • When the threats have been quarantined, click the View report button in the lower-right corner, and the scan log will be opened in Notepad.
  • Please save the log in Notepad on your desktop, and attach it to your next reply.
  • When you close Emsisoft Emergency Kit, it will give you an option to sign up for a newsletter. This is optional, and is not necessary for the malware removal process.
Regards,
Alex

#12 baabel

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Posted 14 May 2015 - 08:01 PM

Thank you Alexstrasza

 

I have uninstalled Adobe Air, Bing Bar (I didn't even know I had this on my system), Spybot & Genie.

 

To my knowledge I do not use anything related to eBay.

 

I will post the Security Check by screen317 below.

 

I attempted to run Emsisoft Emergency Kit.

 

It got to about 80% and the computer shut down and rebooted.  On logging back in I received the message "Windows has recovered from an unexpected shutdown.".

 

I must now leave for work. 

 

I will attempt to run Emsisoft Emergency Kit upon my return home in about 20 hours.

 

I thank you very much for your assistance.

 

 

 Results of screen317's Security Check version 1.001 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
avast! Antivirus  
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 MVPS Hosts File 
 Flash Cookie Cleaner  
 Adobe Flash Player 17.0.0.169 
 Adobe Reader XI 
 Mozilla Firefox (37.0.2)
 Mozilla Thunderbird (31.6.0)
````````Process Check: objlist.exe by Laurent```````` 
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbam.exe 
 MalwareBytes Malwarebytes Anti-Malware mbamscheduler.exe 
 Avast AvastSvc.exe  
 Avast afwServ.exe  
 Avast ng vbox AvastVBoxSVC.exe
 Avast ng ngservice.exe 
 Avast avastui.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 8%
````````````````````End of Log``````````````````````

 

 

 



#13 baabel

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Posted 15 May 2015 - 12:52 PM

I now have a bigger problem.

After doing the above tasks I found myself unable to open WORD.

I tried to do a system restore.

Now I am in even worse shape.

My AVAST antivirus is shut off.and I cannot turn it back on.

I don't know what to do.

 

Should I copy my data and do a complete operating system reinstallation?



#14 Sintharius

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Posted 15 May 2015 - 01:13 PM

Hi there,

This could mean a bigger problem, since the two tools above are logging tools and does not make any major change to your system.

If you want to reinstall the OS, let me know and I'll see what I can help you with.

Regards,
Alex

#15 baabel

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Posted 15 May 2015 - 03:18 PM

Alex:

 

Thank you for your reply.

Since my last panicked message I have done the following:

 

1. I have gotten Avast to turn back on - this took just one more reboot.

 

2. Windows has automatically reinstalled the updates I lost when I attempted to do the system restore that apparently partially failed.

 

3. I used control panel to uninstall Bing Bar & Genie which had reappeared with the partial System restore

4. I had to manually uninstall Spybot but that seemed to go well. I did have to tell control panel to remove the entry when it asked me to.

 

5. If I try to uninstall Adobe Air I get a message "Please wait until the current program is finished uninstalling or being changed.  I cannot find any evidence that Air is still installed except for (1) a folder in Users containing only a eulaAccepted file and (2) Avast appears to want to update it.

 

If I attempt to initiate an uninstall on any other program I get the same "Please wait" message.  If however I reboot I can then initiate any uninstall except Adobe Air.  It seems as if Uninstall is trying to find a program that is gone - Air -  and hangs as it tries.  I think I should just delete the entry in Control panel but I can't even do that.

 

 

This is where I stand:

 

1. I think I am almost back to where I started when I attempted the system restore.  WORD will not open and I imagine Internet Explorer will continue to sometimes partially crash.

 

2. To tell you the truth, not having WORD is a bigger handicap to me than having Internet Explorer sometimes partially crash.  In that sense I am worse off than I was before.

 

3. I would have to copy all my files to DVD's before I could do an OS reinstall and that copying would likely take me over a week with my current work schedule.

 

4 I looked for a WORD install CD and I could not find it.  I cannot even be positive it was not factory installed in my computer.  I wonder if I could use the backup partition to reinstall WORD?  I wonder if there is another way to fix WORD?

 

5. I am open to any suggestions to try prior to a complete reinstall.  Can you help me?






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