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says windows is not genuine, BUT IT IS!


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12 replies to this topic

#1 Tamj

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Posted 09 May 2015 - 10:53 PM

My mother-in-law somehow has messed up her windows and constantly gets the not genuine windows message in the lower corner of the screen. She has an HP and windows 7. She also has the product key. Do I tap F8 at boot-up to go into safe mode and reapply windows? I need a step-by-step-how-to-apply course. I think I just follow the questions...right? Help. I don't remember it being so hard to put the key code in for a repair back in the days of win xp, I hope 7 is as easy. 



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#2 Go The Power

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Posted 10 May 2015 - 12:59 AM

Hello,
  • Download MGADiag (by Microsoft) from the link found below:
    http://go.microsoft.com/fwlink/?linkid=52012
  • Run the tool by double-clicking on the file. Press Continue when prompted
  • When it has finished, press Copy then Paste (Ctrl+V) this into your next post please
Please also mention what version of windows is mention on your COA sticker (if you have one) but don't post the key.
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

#3 Tamj

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Posted 26 May 2015 - 04:43 PM

Hi, Ok we ran a reinstall/repair disc for her windows 7 ultimate. She has a HP and I don't know what kind. I am not on her PC, she cannot connect to the internet with her PC so I am running from her house back to mine. Her pc would not accept the key code that is on the side of her pc. The reinstall said it was not genuine so that is where we are left, stuck with a clean install and nowhere to go. Is there something I can download to a disc from my PC/online like drivers or a program? I think I would like to install a new windows 7 pro, is that possible to do with a key code? She would rather do this if you think a new install of a new program would work. I have found one on ebay and would get it for her if it will work and fix the "stuck nowhere" pc. 



#4 Wrench97

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Posted 26 May 2015 - 05:15 PM

Do you have a key code for Ultimate or for Home Premium?



#5 Tamj

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Posted 26 May 2015 - 05:25 PM

The key for ultimate was not accepted by the reinstall/repair disc and I am going to buy a win 7 pro, which is a different program for her PC that comes with a genuine key if it is possible to reinstall and use the new key. I won't buy a new program if you don't think it will cover the 7 ultimate. 



#6 Wrench97

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Posted 26 May 2015 - 05:33 PM

Is there a product key sticker on the PC case?

If so what version is listed on it?



#7 Tamj

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Posted 26 May 2015 - 05:41 PM

Yes. I am not at her house right now to say for sure but I think the PC case says 7 pro or premium. It is different than the ultimate. It was refurbished when she bought it. The program on the pc before the reinstall was ultimate, so maybe it isn't the proper key I was trying to put in. Too late now to retrieve the windows.old files and go back I guess.


Edited by Tamj, 26 May 2015 - 05:43 PM.


#8 Wrench97

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Posted 26 May 2015 - 05:57 PM

Yes most likely whoever did the refurb installed a pirated copy of Ultimate, technically once it goes through the refurb process the original OEM sticker and OS are suppose to be removed and a new OS and sticker purchased and installed. Most of the time these refurb PC come from businesses who hold enterprise licenses and are required to remove the software at the time of disposal if yours falls into that category you'll need to buy a new os and key. if in fact this was a consumer PC and has a Home Premium license key it may be worthwhile looking for a friend with a Win 7 Home Premium disk to use.  



#9 Tamj

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Posted 26 May 2015 - 06:10 PM

So if I buy the new windows 7 pro disc from ebay with a genuine key, it should be fine to proceed with reapplication?



#10 Wrench97

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Posted 26 May 2015 - 06:12 PM

Yes it should but be careful on ebay some of those deals are not what they seem..



#11 Tamj

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Posted 26 May 2015 - 06:24 PM

Thanks so much for your help. I will do another application and I hope all will go well. If not, I'll be back! Thanks Again! 



#12 coxchris

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Posted 26 May 2015 - 06:50 PM

New egg will be better vendor then eBay for Windows discs. I had a client who brought a windows disk reinstall but I couldn't do anything because it wasn't genuine  key or buy the key from  Microsoft store 

 

Depending on what side of the coast 

 

Newegg (West Coast) 

Tigerdirect(East Coast) 

Amazon


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#13 Tamj

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Posted 26 May 2015 - 07:04 PM

Thanks coxchris, I have never heard of those two places but I will try and find the east coast - Tigerdirect. I will look at Amazon as well. 






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