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track id malware


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#1 PLane

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Posted 09 May 2015 - 08:45 PM

My parents computer recently was infected with the track id malware. Every time they would search in Chrome it would have trackid at the end of the URL. Ex. ?trackid=sp-006?  I looked online and I saw that you could fix it by going to Settings>Advanced Settings>Reset Settings>Reset. I did that and it seemed to have worked for the time being.

 

Can anyone tell me what this is and what it can do? I'm paranoid that this is only a temporary fix and that it will come back. Am I still infected? I would like for someone to help me to see if the infection is gone before I give them the all clear.

 

They are on Windows 8 operating system. I have run the avast and Malwarebytes threat scan and both came back all clear.

 

Thank you.


Edited by PLane, 09 May 2015 - 09:16 PM.


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#2 quietman7

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Posted 09 May 2015 - 09:49 PM

In many cases these issues are the result of unwanted add-ons/plug-ins and browser extensions which come bundled with other free software (often without the knowledge or consent of the user). They can be the source of various issues and problems to include adware, pop-up ads, browser hijacking which may change your home page/search engine/search settings, and cause user profile corruption.

As such they are generally classified as Potentially Unwanted Programs (PUPs). To learn more about PUPs and how you get them, please read: About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs)

Resetting your browser settings to default is a solution to removing the add-ons and extensions responsible for these issues.
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