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System icons are disabled and cannot be enabled NETWORK and ACTION CENTER


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#1 reallavoie

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Posted 09 May 2015 - 01:41 PM

I have a problem with the system icons, specially the NETWORK and ACTION CENTER icons, they 
 
are disabled and I can't enable them.
This is on a HP Pavilion dv6 notebook, 64 bit,  P/N WQ627UA#ABC, running Windows 7 Home 
 
Premium, sp 1.
 
The main issue with this problem is that there is no WIFI icon in the notification area of 
 
the taskbar, and therefore I cannot search or see available networks. I cannot search in 
 
the Networking center either.
 
Now I know that it is not a hardware issue because I have done two tests.
The first test was to restore the laptop to it's original status by restoring from the 
 
recovery partition. Then all is well, the icons are there and I can see the available 
 
networks.
The second test was after going back to the problem setup I activated the HP Quick Web 
 
feature, and again all is well. (the HP Quick Web feature is a software that launches on 
 
startup before Windows starts, it allow the user to surf and check mail, ect.)
 
I have tried quite a few proposed solutions.
 
1 Ran Malwarebytes anti-virus MBAM
2 Ran Malwarebytes anti Rootkits and ADWCLEANER
3 Ran SFC /scannow and Chdk
4 Ran TDSSkiller
5 Ran Junkware Remover
6 Ran Combofix
7 Tried to modify the Registry entries for EXPLORER
8 Remove a bunch of programs that were added recently
9 Ran AVIRA anti virus
10 Ran Norton 360
11 Updated BIOS
12 Ran multiple FIXIT softwares
 
Now I need more help, 
How to check which service or which DLL file are not running?
 
Thanks


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#2 dc3

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Posted 09 May 2015 - 02:40 PM

 

 
Now I know that it is not a hardware issue because I have done two tests.
 
The first test was to restore the laptop to it's original status by restoring from the 
recovery partition. Then all is well, the icons are there and I can see the available 
networks.
 
The second test was after going back to the problem setup I activated the HP Quick Web 
feature, and again all is well. 

So... there is no more problem?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 reallavoie

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Posted 09 May 2015 - 03:04 PM

Well, not quite because I went back to the setup with the problem because of all the programs that are installed. When I am at home the system connects to my home network so I can use the laptop. But I would like to get this issue fixed without having to reinstall everything.

 

Thanks



#4 hamluis

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Posted 09 May 2015 - 03:51 PM

Follow Steps 6-8 of Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html and initiate a new topic in the forum which contains the Prep Guide.  Paste in the content of your ComboFix log, if available.

 

Once that is done, this topic will be closed to avoid confusion.

 

Thanks :).

 

Louis






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