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Windows Update No Longer Working


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#1 LMajor7

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Posted 09 May 2015 - 02:03 AM

The other day, I wasn't able to log into my laptop. The login prompt would not show, and when it did after n restarts, it would get stuck logging in. I decided to refresh my laptop and start from scratch.

While updating my files and programs, I tried to use Windows Update. It wouldn't work, so I used Fixit tool found on Microsoft's support website. Everytime I run the program, it fixes the same couple of problems. It won't download updates or install them, and it alternates between saying there are updates and there aren't. The view update page doesn't load correctly, and restarting doesn't fix anything. I don't think it's a virus, since it's pretty much a clean hard-drive and all of my antiviruses come up clean.

Where can I go from here?



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#2 Sintharius

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Posted 09 May 2015 - 02:15 AM

Hi there,

Please try this.

Tweaking.com - Windows Repair All-In-One (Portable)

- Download Windows Repair All-In-One (Portable Version) from here.

- Extract tweaking.com_windows_repair_aio.zip to your Desktop.

- Disable all your antivirus and antimalware software - see how to do that here.
- Right click on QfBzvq1.png and select Run as Administrator (XP users just double click) to start Windows Repair All-In-One.
(Windows Vista/7/8 users: Accept UAC warning if it is enabled.)

- A window will appear. Click Step 2.
2f8o60N.png

- Click the Open Pre-Scan button, then click Start Scan. Wait for Windows Repair to finish scanning.

- Depending on which error Windows Repair found, click Repair Reparse Point or Repair Environment Variable accordingly. When the button changes to "Done!", click the close button to return to Windows Repair.

- Go to Step 3, then click Check in the See If Check Disk Is Needed.

- If Windows Repair stated that errors are found, click Open Check Disk At Next Boot. Choose (/R) Fixes errors on the disk also locate bad sectors and recovers readable information, then click Add To Next Boot. Reboot the computer to let Windows check the disk.
Ymy7crZ.png

- Go to Step 4, then click Do It.
zDtdN75.png

- Go to Step 5. Under System Restore click Create.
f7lEe1N.png

- Go to Repairs and click Open Repairs. Leave all checkmarks as they are, then click Start Repairs.
PGv2vtD.png

- By default Windows Repair All-In-One will create a "Logs" folder in its folder on the Desktop. Please post the contents of the log in your next reply.

Regards,
Alex

#3 zcomputerwiz

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Posted 09 May 2015 - 07:45 AM

Open an elevated command prompt window, then type:

dism /online /cleanup-image /restorehealth

then press enter

 

Let us know what it says when it finishes.

 

For more information about DISM, see the Microsoft KB article here: Fix Windows corruption using DISM


Have you tried turning it off and on again?


#4 LMajor7

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Posted 10 May 2015 - 01:03 PM

I can't update both the Repair_Windows_Update (12324 KB) and Repair_WMI (576 KB)

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#5 LMajor7

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Posted 10 May 2015 - 01:09 PM

I ran the DISM command, but I only get Image Version: 6.2.9200.16384. I'll run it for a bit, and see if anything changes



#6 Sintharius

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Posted 10 May 2015 - 02:18 PM

Hi there,

Please try Windows Update again and see if the problems persist.

Alex

#7 Go The Power

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Posted 11 May 2015 - 02:12 AM

Hello,

The results dont look very good from CHKDSK, before continuing please make sure you have backed up any important files, this *could* be a failing HDD.

Warning:: Before doing anything it is a good idea to back up any data/files that are important to you, in case your hard drive is dying. Please see Here

What I recommend from here is to run some HDD diagnostics. Please follow the steps here for SeaTools HDD Diagnostics. Run a Long test and a Short test, then report back the results to this thread.

chkdsk /f scan
  • Right click on the Start button and select Run as administrator
  • When command prompt opens, copy and paste the following commands into it, press enter after each

    chkdsk /f

  • Reboot
  • Download ListChkdskResult.exe (by SleepyDude) from Here
  • Double click on it to run it. It will take a few seconds to scan, then it will open a Notepad window with the log. Copy and paste the contents of this into your next post please!



#8 LMajor7

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Posted 16 May 2015 - 08:26 PM

Windows Update now works, thanks. Here's the check disk log

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#9 Go The Power

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Posted 17 May 2015 - 01:00 AM

Thanks, no bad sectors were reported which is a good sign. All the indexes on the $mft table look to be fixes as well.

Glad to hear WU is working again.




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