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Removed Avira Free Antivirus with Revo and it still has 2 services running that


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#1 Kikig04

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Posted 08 May 2015 - 08:12 PM

Hi, everyone-

 

I hope this is an easy fix, but I can't find a solution anywhere- I uninstalled Avira from my laptop with Revo Uninstaller and thought I would never see anything regarding Avira on my computer... I have Windows 8.1 and the only person using it- I found 2 services running and when I try to Disable them, it says Access Denied? Don't know why since I'm the only user... Hoping someone here can give me some advice on getting rid of this- Unless it doesn't matter that is there? 

 

Thank you very much for your help,

 

Kiki G.



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#2 1PW

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Posted 08 May 2015 - 09:05 PM

Hello Kikig04:
 
Delete possible Avira residues:

Make sure that your folder options are set as follows:

Click on:

Start → Control Panel → Folder Options → View → Show Hidden Files and Folders → OK

and delete the following folders:

  • C:\Program Files\Avira
  • C:\ProgramData\Avira
  • C:\Documents and Settings\All Users\Application Data\Avira

There is no action required if these folders do not exist.

Run the avira_registry_cleaner_en.exe from the Administrator's desktop:
Click on read keys and confirm with OK after the scan
In case some keys will be found, enable the control box "select all", click on Delete and confirm the next prompt with OK
 
http://professional.avira-update.com/package/regcleaner/win32/en/avira_registry_cleaner_en.exe
 
The most recent Avira Free may also install an extension amongst the browser add-ons.
 
Thank you.


Edited by 1PW, 08 May 2015 - 09:21 PM.

All viruses are malware but not all malware are viruses and if the malware doesn't self replicate it just isn't a virus.


#3 Kikig04

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Posted 09 May 2015 - 01:09 AM

Hi 1PW, followed everything you said and still nothing- It say Access Denied? Can't seem to delete this freakin' thing... I don't know what else to do? It seems like it's not seeing me as an administrator, but I'm the only user on my laptop?

 

I'm so lost with this,

 

Kiki



#4 Sintharius

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Posted 09 May 2015 - 01:40 AM

Hi there,

I think this is caused by Avira's self defense.

You might want to try reinstalling Avira Free, then uninstall it - but before uninstalling, remember to exit Avira Free (instructions see here). That will disable the self-defense function and allow Avira to be uninstalled successfully.

Regards,
Alex

#5 Kikig04

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Posted 09 May 2015 - 01:58 AM

Hi Alex, I just ran windows 8.1 in safe mode and was able to get rid of the residue Avira leaves behind... But now in Regular mode it's still listed in my control panal and I can still access the darn thing? 



#6 Sintharius

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Posted 09 May 2015 - 02:05 AM

Hi there,

Did you try reinstalling Avira? Or did you used the Avira Registry Cleaner in Safe Mode?

Regards,
Alex

#7 Kikig04

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Posted 09 May 2015 - 02:19 AM

I just used the Avira Reg. Cleaner in Safe Mode? Looks like thats not good enough huh?



#8 Sintharius

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Posted 09 May 2015 - 02:23 AM

Can you try my suggestion?

Thank you.

Regards,
Alex

#9 Kikig04

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Posted 09 May 2015 - 02:30 AM

To reinstall Avira? Then just uninstall it with Revo uninstaller?



#10 Sintharius

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Posted 09 May 2015 - 02:34 AM

Yes, but remember to exit Avira before uninstalling it.

Regards,
Alex

#11 Kikig04

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Posted 09 May 2015 - 02:38 AM

Ok, I'm just hoping I don't have to go through all that crap again... I hate giving Avira a bad feedback, but it just doesn't work on my PC- I'll be downloading and installing Avira, close it out and uninstall... 



#12 Kikig04

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Posted 09 May 2015 - 02:46 AM

Looks like it's all gone but only shows up in my control panal?



#13 Sintharius

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Posted 09 May 2015 - 02:48 AM

Hi there,

Now run the Avira Registry Cleaner tool and see if it makes a difference.

Regards,
Alex

#14 Kikig04

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Posted 09 May 2015 - 03:04 AM

Do I run the Avira Reg. Cleaner Tool in safe mode? Looks like thats the only way it will let me? Like I said, I'm the only user but it still says access denied- I have to be an admin.- But I am?



#15 Sintharius

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Posted 09 May 2015 - 03:06 AM

Hi there,

Did you try right clicking on Avira Registry Cleaner and select "Run as Administrator"?

Regards,
Alex




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