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Can't use checkbox filters in Grainger website on ANY browser.


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#1 malix11

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Posted 08 May 2015 - 08:58 AM

I am at a loss right now. No matter which browser I use, when I try to filter searches using the check boxes provided I get the loading screen for the website and it just hangs there forever. Using the HTML links to filter works fine, but the check boxes are what is giving me issues. I have tried using Chrome, Firefox, and IE, all of them with the same result. 

 

Here are the errors shown when I open up the Chrome inspect element and view the errors with the webpage.

 

 
Failed to load resource: net::ERR_NAME_NOT_RESOLVED
 
Failed to load resource: net::ERR_NAME_NOT_RESOLVED
 
Failed to load resource: net::ERR_NAME_NOT_RESOLVED
 
Failed to load resource: net::ERR_NAME_NOT_RESOLVED
N-bigZ1z0oy1c:222
 
Uncaught ReferenceError: mboxDefine is not defined
search.js:1 error while setting resultview in dtm: digitalData is not defined
search.js:1 error while validating digitalData: digitalData is not defined
search.js:1 error while setting internal search term for dtm: digitalData is not defined
main-layer.js:602 Core Metrics request executed by function (){readyFunctionCalls();if(jQuery.urlParam("launchFindBranch")=="true"){displayBranch=jQuery.urlParam("displayBranch");displaySingle=jQuery.urlParam("displaySingle");bindGoogleMapsClick(displayBranch,false,false,displaySingle);}if(jQuery.urlParam("r")){handleRedirectModal(jQuery.urlParam("r"));}Grainger.coremetrics.cmRequester.execute();}
 
Failed to load resource: net::ERR_NAME_NOT_RESOLVED
 
Failed to load resource: net::ERR_NAME_NOT_RESOLVED
search.js:1
 
Uncaught ReferenceError: mboxDefine is not defined
 
Here are the errors shown when I open up the Firefox debugger and view the console:
 
Using //@ to indicate sourceMappingURL pragmas is deprecated. Use //# instead jquery-layer.js:1:0
ReferenceError: mboxDefine is not defined N-csp:215:3
"error while setting resultview in dtm: digitalData is not defined" search.js:1:4291
"error while validating digitalData: digitalData is not defined" search.js:1:20057
"error while setting internal search term for dtm: digitalData is not defined" search.js:1:18302
"Core Metrics request executed by function (){readyFunctionCalls();if(jQuery.urlParam("launchFindBranch")=="true"){displayBranch=jQuery.urlParam("displayBranch");displaySingle=jQuery.urlParam("displaySingle");bindGoogleMapsClick(displayBranch,false,false,displaySingle);}if(jQuery.urlParam("r")){handleRedirectModal(jQuery.urlParam("r"));}Grainger.coremetrics.cmRequester.execute();}" main-layer.js:602:663
Use of getPreventDefault() is deprecated.  Use defaultPrevented instead. jquery-layer.js:5:0
ReferenceError: mboxDefine is not defined
 
As far as I can tell this is a JavaScript issue, but JavaScript is enabled on all of these web browsers. I have tried uninstalling and re-installing Chrome and Firefox, I uninstalled Java from my PC, and of course, tried multiple reboots.
 
Any thoughts?


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#2 Aura

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Posted 08 May 2015 - 09:03 AM

Hi malix11 :)

Is it possible for you to give us the link to the page where the checkboxes you are talking about are? I'll give it a try and see if it works.

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#3 malix11

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Posted 08 May 2015 - 09:10 AM

It is really anywhere in Grainger. I can select any product line, select any hyperlink to filter by brand, but the moment I try selecting any check box, I get the errors. I have verified it is my PC only because my co-workers do not experience this issue.

 

Here is an example link http://www.grainger.com/category/overload-relays/starters-and-contactors/electrical/ecatalog/N-8fg



#4 Aura

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Posted 08 May 2015 - 09:12 AM

It works for me as well. Let's try something simple, clearing the cache.

3DPGbxe.pngTemp File Cleaner (TFC)
  • Download and execute Temp File Cleaner (TFC);
  • Simply click on Start to launch the clean-up and wait until it completes;
    s5yB2E8.png
  • Depending on which processes are running, all your programs will be closed and explorer.exe (your Windows shell) will be killed, it will however be relaunched shortly after so do not panic;
  • There's no log to give for this tool;

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#5 malix11

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Posted 08 May 2015 - 09:29 AM

I ran that utility.

 
Total Files Cleaned = 3,648.00 mb
 
I tried performing the filter on Grainger's website again and receive the same issue:


#6 Aura

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Posted 08 May 2015 - 09:50 AM

What version of Windows do you use? Windows XP, Windows Vista, Windows 7 or Windows 8/8.1?


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#7 malix11

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Posted 08 May 2015 - 12:36 PM

Windows 7 pro



#8 Aura

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Posted 08 May 2015 - 12:40 PM

Click on the Start Menu and enter cmd. Right-click on the cmd.exe icon and select Run as Administrator. In the command prompt, enter these commands:

 

regsvr32 jscript.dll

regsvr32 jscript9.dll

 

Tell me if both gets successfully registered.


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#9 malix11

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Posted 08 May 2015 - 12:42 PM

Both were successful.



#10 Aura

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Posted 08 May 2015 - 12:47 PM

Alright, can you restart your computer and see if the checkboxes works now?


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#11 malix11

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Posted 08 May 2015 - 12:50 PM

The check boxes still do not work.



#12 Aura

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Posted 08 May 2015 - 12:52 PM

Alright, let's try something else.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • Flush DNS;
    • Report IE Proxy Settings;
    • Reset IE Proxy Settings;
    • Report FF Proxy Settings;
    • Reset FF Proxy Settings;
    • List content of Hosts;
    • List IP Configuration;
    • List Last 10 Event Viewer Errors;
    • List Installed Programs;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      B8oLpa3.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#13 malix11

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Posted 08 May 2015 - 01:06 PM

I tried but I am being told that and error occurred and that I do not have permission to perform that action. All I did was pasted the log results and hit reply.



#14 Aura

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Posted 08 May 2015 - 01:06 PM

If you want, you can go on Pastebin.com, create a public paste and share the URL here.

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#15 malix11

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Posted 08 May 2015 - 01:08 PM

http://pastebin.com/v5H0EE6s






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