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Internet explorer high memory usage detected by AVG (164MB)


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31 replies to this topic

#1 vernontan

vernontan

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  • Local time:12:13 AM

Posted 08 May 2015 - 08:04 AM

Hi,

 

My wife's laptop has been very sluggish lately and we keep getting the above message by AVG. Would be grateful if anyone could assist.

 

Thanks a lot in advance!


Edited by hamluis, 08 May 2015 - 08:51 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Aura

Aura

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Posted 08 May 2015 - 08:14 AM

Hi vernontan :)

I'll need more information in order to assist you with your issue. Please follow the instructions below.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      wNeKMCX.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;
ik5xYHs.pngSpeccy - Publish a snapshot
Follow the instructions below to download and install Speccy, then to publish a snapshot of your system information:
  • Download and install Speccy from Piriform (the download will start automatically a few seconds after clicking on the Speccy link);
    Note: You can opt-out the Google Toolbar installation if you want;
  • Once Speccy is installed, launch the program and give it a good minute to load all your system information;
  • After that, click on the File menu in the top left corner, and select Publish Snapshot;
  • A window will appear asking you to confirm your decision to publish a snapshot. Click on Yes;
  • A new window will appear after, with a URL link to your snapshot. Click on Copy to Clipboard button to copy that URL to your clipboard, then paste it in your next reply and post it;

animinionsmalltext.gif
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Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#3 vernontan

vernontan
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  • Local time:12:13 AM

Posted 08 May 2015 - 08:35 AM

Hi Aura,

 

Thanks for your speedy reply. Below are the logs:

 

MiniToolBox by Farbar  Version: 14-04-2015
Ran by Arlene & Wee Han (administrator) on 08-05-2015 at 21:28:14
Running from "C:\Users\Arlene & Wee Han\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Aspire 5742 Manufacturer: Acer
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/08/2015 08:54:11 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17728 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: ec8

Start Time: 01d0898d9344f753

Termination Time: 31

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id:

Error: (05/04/2015 10:36:15 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (05/04/2015 09:50:43 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location F:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

Error: (05/03/2015 00:01:59 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (05/02/2015 10:28:50 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (05/02/2015 10:28:50 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (05/02/2015 01:28:30 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (05/02/2015 01:27:33 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (05/02/2015 00:22:16 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (05/02/2015 11:58:35 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

System errors:
=============
Error: (05/04/2015 10:41:03 PM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}

Error: (05/04/2015 09:46:53 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.

Error: (05/03/2015 00:37:58 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (05/03/2015 00:36:36 PM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}

Error: (05/03/2015 00:01:00 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.

Error: (05/02/2015 10:36:10 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the UNS service.

Error: (05/02/2015 10:35:17 PM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service did not shut down properly after receiving a preshutdown control.

Error: (05/02/2015 10:34:21 PM) (Source: DCOM) (User: )
Description: {FE9617F6-E606-42AA-BECC-0E9CDA246D63}

Error: (05/02/2015 10:34:20 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (05/02/2015 10:24:10 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Microsoft Office Sessions:
=========================
Error: (05/08/2015 08:54:11 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.17728ec801d0898d9344f75331C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Error: (05/04/2015 10:36:15 PM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.ExeC:\Program Files (x86)\Windows Live\Photo Gallery\WLMFDS.DLL8

Error: (05/04/2015 09:50:43 PM) (Source: Windows Backup)(User: )
Description: F:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)

Error: (05/03/2015 00:01:59 PM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.ExeC:\Program Files (x86)\Windows Live\Photo Gallery\WLMFDS.DLL8

Error: (05/02/2015 10:28:50 PM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.ExeC:\Program Files (x86)\Windows Live\Photo Gallery\WLMFDS.DLL8

Error: (05/02/2015 10:28:50 PM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.ExeC:\Program Files (x86)\Windows Live\Photo Gallery\WLMFDS.DLL8

Error: (05/02/2015 01:28:30 PM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.ExeC:\Program Files (x86)\Windows Live\Photo Gallery\WLMFDS.DLL8

Error: (05/02/2015 01:27:33 PM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.ExeC:\Program Files (x86)\Windows Live\Photo Gallery\WLMFDS.DLL8

Error: (05/02/2015 00:22:16 PM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.ExeC:\Program Files (x86)\Windows Live\Photo Gallery\WLMFDS.DLL8

Error: (05/02/2015 11:58:35 AM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.ExeC:\Program Files (x86)\Windows Live\Photo Gallery\WLMFDS.DLL8

CodeIntegrity Errors:
===================================
  Date: 2013-07-20 12:40:33.003
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-07-20 12:40:32.722
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

=========================== Installed Programs ============================
Acer Backup Manager (HKLM-x32\...\InstallShield_{72B776E5-4530-4C4B-9453-751DF87D9D93}) (Version: 2.0.0.68 - NewTech Infosystems)
Acer Crystal Eye Webcam (HKLM-x32\...\{7760D94E-B1B5-40A0-9AA0-ABF942108755}) (Version: 5.2.19.2 - Suyin Optronics Corp)
Acer ePower Management (HKLM-x32\...\{3DB0448D-AD82-4923-B305-D001E521A964}) (Version: 5.00.3005 - Acer Incorporated)
Acer eRecovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 4.05.3013 - Acer Incorporated)
Acer GameZone Console (HKLM-x32\...\{58F4D244-314F-4D26-B5EF-C28AB32E22CB}_is1) (Version: 6.1.0.9 - Oberon Media, Inc.)
Acer Registration (HKLM-x32\...\Acer Registration) (Version: 1.03.3003 - Acer Incorporated)
Acer ScreenSaver (HKLM-x32\...\Acer Screensaver) (Version: 1.1.0707.2010 - Acer Incorporated)
Acer Updater (HKLM-x32\...\{EE171732-BEB4-4576-887D-CB62727F01CA}) (Version: 1.02.3001 - Acer Incorporated)
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Acronis True Image Home (HKLM-x32\...\{67ED38A3-4882-448B-B44D-3428AB00D7D5}) (Version: 13.0.6053 - Acronis)
Adobe Acrobat X Pro - English, Français, Deutsch (HKLM-x32\...\{AC76BA86-1033-F400-7760-000000000005}) (Version: 10.1.1 - Adobe Systems)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.3.9120 - Adobe Systems Inc.)
Adobe AIR (x32 Version: 1.5.3.9120 - Adobe Systems Inc.) Hidden
Adobe Community Help (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 3.0.0.400 - Adobe Systems Incorporated)
Adobe Community Help (x32 Version: 3.0.0 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Media Player (HKLM-x32\...\com.adobe.amp.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.8 - Adobe Systems Incorporated)
Adobe Media Player (x32 Version: 1.8 - Adobe Systems Incorporated) Hidden
Adobe Photoshop CS5 (HKLM-x32\...\{15FEDA5F-141C-4127-8D7E-B962D1742728}) (Version: 12.0 - Adobe Systems Incorporated)
Airport Mania First Flight (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-11505173}) (Version:  - Oberon Media)
Amazonia (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-11273477}) (Version:  - Oberon Media)
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.5863 - AVG Technologies)
AVG 2015 (Version: 15.0.4342 - AVG Technologies) Hidden
AVG 2015 (Version: 15.0.5863 - AVG Technologies) Hidden
AVG Nation toolbar (HKLM-x32\...\AVG Nation toolbar) (Version: 18.1.0.443 - InfoSpace)
Backup Manager Basic (x32 Version: 2.0.0.68 - NewTech Infosystems) Hidden
Broadcom Gigabit NetLink Controller (HKLM\...\{A84DB02B-9C2B-4272-9D2D-A80E00A56513}) (Version: 14.0.2.3 - Broadcom Corporation)
BuzzSearch 2013.11.07.232809 (HKLM\...\BuzzSearch) (Version: 2013.11.07.232809 - BuzzSearch)
Cake Mania (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111199750}) (Version:  - Oberon Media)
CCleaner (HKLM\...\CCleaner) (Version: 3.20 - Piriform)
CyberLink PowerDVD 9 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.0.2829.50 - CyberLink Corp.)
CyberLink PowerDVD 9 (x32 Version: 9.0.2829.50 - CyberLink Corp.) Hidden
DAEMON Tools Lite (HKLM-x32\...\DAEMON Tools Lite) (Version: 4.40.2.0131 - DT Soft Ltd)
Definition Update for Microsoft Office 2010 (KB2965299) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{D1102BF0-0FBC-4344-BF90-95DA329C6D4A}) (Version:  - Microsoft)
Dream Day First Home (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-113832110}) (Version:  - Oberon Media)
EasyBits GO (HKCU\...\Game Organizer) (Version:  - EasyBits Media)
EndNote X6 (HKLM-x32\...\{86B3F2D6-AC2B-0016-8AE1-F2F77F781B0C}) (Version: 16.0.1.6599 - Thomson Reuters)
eSobi v2 (HKLM-x32\...\InstallShield_{15D967B5-A4BE-42AE-9E84-64CD062B25AA}) (Version: 2.0.4.000274 - esobi Inc.)
eSobi v2 (x32 Version: 2.0.4.000274 - esobi Inc.) Hidden
e-tax 2012 (HKLM-x32\...\{B0F1B02F-47A6-411D-A38B-E44CC7F53CCC}) (Version: 6.0.577 - Australian Taxation Office)
e-tax 2013 (HKLM-x32\...\{FFF14233-FE39-4671-A38E-76FD8F24A879}) (Version: 0.8.509 - Australian Taxation Office)
ETDWare PS/2-x64 7.0.6.5_WHQL (HKLM\...\Elantech) (Version: 7.0.6.5 - ELAN Microelectronics Corp.)
Ez3D Plus (HKLM-x32\...\{036F4752-39E3-4B9C-AD93-2A856A867C1E}) (Version: 1.2.6.1 - E-WOO Technology Co.,LTD)
Farm Frenzy 2 (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-11531173}) (Version:  - Oberon Media)
Galapago (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111307457}) (Version:  - Oberon Media)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 42.0.2311.135 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version:  - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
Heroes of Hellas (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-113786380}) (Version:  - Oberon Media)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.9452 - HP)
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3003 - Acer Incorporated)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2125 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.6.2.1001 - Intel Corporation)
Java 7 Update 25 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217025FF}) (Version: 7.0.250 - Oracle)
Java Auto Updater (x32 Version: 2.1.9.5 - Sun Microsystems, Inc.) Hidden
JDownloader 0.9 (HKLM-x32\...\5513-1208-7298-9440) (Version: 0.9 - AppWork GmbH)
Junk Mail filter update (x32 Version: 14.0.8089.726 - Microsoft Corporation) Hidden
K-Lite Codec Pack 7.2.0 (Standard) (HKLM-x32\...\KLiteCodecPack_is1) (Version: 7.2.0 - )
Launch Manager (HKLM-x32\...\LManager) (Version: 4.0.12 - Acer Inc.)
Merriam Websters Spell Jam (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-112662477}) (Version:  - Oberon Media)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Choice Guard (x32 Version: 2.0.48.0 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM-x32\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.50908 - Microsoft Corporation) Hidden
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_CRT_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFC_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFCLOC_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053 - Adobe) Hidden
Microsoft_VC90_ATL_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_CRT_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFC_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
MSVCRT (x32 Version: 14.0.1468.721 - Microsoft) Hidden
MyWinLocker (x32 Version: 3.1.212.0 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\InstallShield_{738BF5C3-AF7B-4BB0-B7EF-E505EFC756BE}) (Version: 3.1.212.0 - Egis Technology Inc.)
MyWinLocker Suite (x32 Version: 3.1.212.0 - Egis Technology Inc.) Hidden
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.1.17869 - Symantec Corporation)
PDF Settings CS5 (x32 Version: 10.0 - Adobe Systems Incorporated) Hidden
PDFPasswordRemover 1.1 (HKLM-x32\...\PDFPasswordRemover_is1) (Version:  - PDFPasswordRemover)
Photobook Designer (HKCU\...\Photobook Designer) (Version: Photobook Designer 2.5.7 - The Photobook Company)
Poker Pop (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111355427}) (Version:  - Oberon Media)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6141 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30122 - Realtek Semiconductor Corp.)
ResearchSoft Direct Export Helper (HKLM-x32\...\ResearchSoft Direct Export Helper) (Version:  - )
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version:  - Microsoft) Hidden
Shredder (Version: 2.0.8.3 - Egis Technology Inc.) Hidden
Shredder (x32 Version: 2.0.8.3 - Egis Technology Inc.) Hidden
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
Skype™ 7.4 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.4.102 - Skype Technologies S.A.)
Spin & Win (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-110300453}) (Version:  - Oberon Media)
TeamViewer 10 (HKLM-x32\...\TeamViewer) (Version: 10.0.41459 - TeamViewer)
Update for Microsoft Access 2010 (KB2837601) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{53FAC141-5C6B-4F97-ABC4-E635ABBC59E5}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2956084) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{530585A7-6AC9-4C29-81B7-D24A6CB031C8}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2956084) 32-Bit Edition (HKLM-x32\...\{90140000-0016-0409-0000-0000000FF1CE}_Office14.PROPLUS_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2956084) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUS_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2956084) 32-Bit Edition (HKLM-x32\...\{90140000-001B-0409-0000-0000000FF1CE}_Office14.PROPLUS_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2881026) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{E9B182C4-9B69-4A42-A799-C145FED67701}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2881026) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUS_{E9B182C4-9B69-4A42-A799-C145FED67701}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{39767ECA-1731-45DB-AB5B-6BF40E151D66}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2494150) (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{3FCFD88F-4D13-4F38-8625-ABABEA7F61EA}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM-x32\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.PROPLUS_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUS_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589386) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{A4F91D60-654C-4892-BFD3-0D41ADA649B6}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687275) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{0B7744D2-1FDD-4843-9987-7CE11B79F370}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{BA610006-2C39-4419-9834-CF61AB24810A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUS_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2883019) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{D1C4AD0B-CC79-41D2-8D6A-571E7B30658C}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2920813) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{74BC74BD-9032-4646-B248-F9F45E6D1326}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2956141) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.PROPLUS_{53FDC948-3ABA-4BDE-BCEB-F1465C93D91C}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2956191) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{500A5B54-0498-45EA-9AB9-5BB61F984FDF}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2965235) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{5C5DA4AE-EE03-47F0-A77A-E747112EAAC6}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2956205) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{673FF853-6C60-4666-8E2F-CE9E2EB991AA}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2956205) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUS_{673FF853-6C60-4666-8E2F-CE9E2EB991AA}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2956205) 32-Bit Edition (HKLM-x32\...\{90140000-00A1-0409-0000-0000000FF1CE}_Office14.PROPLUS_{82148027-13B5-4920-97F3-6A44A29B83D0}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2965295) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{C4C319F9-25AE-4EF5-B3EB-1C1EE9AA520D}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2965295) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.PROPLUS_{2F63E4DE-723C-4785-9776-9F54D456DE31}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2956190) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{6634BCE3-2F6D-4E7F-A02C-6F045FC1F075}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUS_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2881025) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{8764EC2A-9F51-483B-9E00-82806B6A6909}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2881021) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{30B9D112-E68C-461D-B370-6D0B6AD61AC6}) (Version:  - Microsoft)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WebClient (HKLM-x32\...\WebClient) (Version:  - )
Welcome Center (HKLM-x32\...\Acer Welcome Center) (Version: 1.02.3002 - Acer Incorporated)
Windows Live Call (x32 Version: 14.0.8064.0206 - Microsoft Corporation) Hidden
Windows Live Communications Platform (x32 Version: 14.0.8064.206 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8089.0726 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 14.0.8089.726 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 14.0.8089.0726 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 14.0.8089.0726 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 14.0.8091.0730 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 14.0.8081.709 - Microsoft Corporation) Hidden
Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Windows Live Writer (x32 Version: 14.0.8089.0726 - Microsoft Corporation) Hidden
WinRAR archiver (HKLM\...\WinRAR archiver) (Version:  - )
Yahoo! Detect (HKLM-x32\...\YTdetect) (Version:  - )

========================= Devices: ================================

Name: Eset Personal Firewall Miniport #5
Description: Eset Personal Firewall Miniport
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: ESET
Service: Epfwndis
Device ID: ROOT\ESET_EPFWNDISMP\0000
Problem: : Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Resolution: A registry problem was detected.
 This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Try these options:
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
Click "Uninstall", and then click "Scan for hardware changes" to load a usable driver.

========================= Memory info: ===================================

Percentage of memory in use: 66%
Total physical RAM: 1782.71 MB
Available physical RAM: 598.39 MB
Total Pagefile: 3633.89 MB
Available Pagefile: 1457.74 MB
Total Virtual: 4095.88 MB
Available Virtual: 3979.91 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:284.99 GB) (Free:159.67 GB) NTFS

========================= Users: ========================================

User accounts for \\ARLENE_WEEHAN

Administrator            Arlene & Wee Han         Guest                   

**** End of log ****

 

 

 

 

http://speccy.piriform.com/results/G3aBNWygXVffb244K2G7mFN



#4 Aura

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Posted 08 May 2015 - 08:39 AM

You can uninstall the following programs:
  • Acrobat.com;
  • Adobe AIR;
  • AVG Nation toolbar;
  • BuzzSearch 2013.11.07.232809;
  • Java 7 Update 25;
  • MyWinLocker Suite;
  • Norton Online Backup;
  • PDFPasswordRemover 1.1;
  • Yahoo! Detect;
If you have any problem when uninstalling a program, let me know.

Also, did you have a ESET product installed before moving to AVG?

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#5 Netghost56

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Posted 08 May 2015 - 09:07 AM

Didn't check but is your IE up to date? What version?

 

And have you tried a different browser to see if it also causes the issue?

IE sucks, by the way. LOL



#6 Aura

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Posted 08 May 2015 - 09:09 AM

IE sucks, by the way. LOL


This is your personal opinion. vernontan is free to use Internet Explorer if he wants to and there's nothing wrong with that. Also, he's using Internet Explorer 11, the latest version on Windows 7 SP1. It's in the MiniToolBox log.

Also even if he uses another web browser, the message will stay the same and comeback.

Edited by Aura., 08 May 2015 - 09:10 AM.

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#7 Netghost56

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Posted 08 May 2015 - 09:10 AM

LOL of course its an opinion ;)

 

But thanks, just trying to be helpful :)



#8 Aura

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Posted 08 May 2015 - 09:11 AM

Coming in a thread to say "IE sucks, by the way, LOL." isn't helpful. Just keep that in mind. Anyway, waiting for an update from vernontan.

Edited by Aura., 08 May 2015 - 09:11 AM.

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#9 vernontan

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Posted 08 May 2015 - 09:12 AM

Hi Aura,

 

All the suggested programs have been uninstalled except for Yahoo! detect which was not on the programs list. Yes, we did have Eset before this but that was uninstalled.

 

Thanks!



#10 Aura

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Posted 08 May 2015 - 09:14 AM

Alright, follow the instructions below please.

mYEYEX7.pngDevice Manager
Follow the instructions below for your version of Windows to open the Device Manager;
  • On Windows XP, right-click on My Computer, then go to the Hardware tab and click on Device Manager;
  • On Windows Vista and Windows 7, open the Windows Start Menu, right-click on Computer and select Properties;
  • On Windows 8, bring your cursor in the bottom-left corner of the screen, wait for the metro preview to show then right-click on it and select Device Manager;
  • On Windows 8.1, right-click on the Windows logo in the bottom-left corner of the screen and select Device Manager;
  • From the System window, click on Device Manager in the left pane;
In the Device Manager, you'll see a device called "Eset Personal Firewall Miniport #5". Right-click on it and select Uninstall. If it asks you if you want to delete the drivers as well, check the box and continue. It might asks you to restart your computer after. If it does, do it.

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#11 vernontan

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Posted 08 May 2015 - 09:24 AM

Hi Aura,

 

Eset Personal Firewall Miniport #5 can't be uninstalled. After I confirm device uninstall, device manager refreshes and Eset is still present.



#12 Aura

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Posted 08 May 2015 - 12:59 PM

Follow the instructions in the link below to run the ESET Uninstall Tool. This will get rid of it.

http://kb.eset.com/esetkb/index?page=content&id=SOLN2289

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#13 vernontan

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Posted 09 May 2015 - 01:36 AM

Hi Aura,

 

Eset has been completely uninstalled. The laptop feels a bit snappier now. Awaiting further instructions :)



#14 Aura

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Posted 09 May 2015 - 10:48 AM

That's good :) We are just going to clean your temp files first, then move on.

3DPGbxe.pngTemp File Cleaner (TFC)
  • Download and execute Temp File Cleaner (TFC);
  • Simply click on Start to launch the clean-up and wait until it completes;
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  • Depending on which processes are running, all your programs will be closed and explorer.exe (your Windows shell) will be killed, it will however be relaunched shortly after so do not panic;
  • There's no log to give for this tool;
Once done, repeat the instructions below until no more updates are found.

rONW46K.pngCheck for Windows Updates
Follow the instructions below to check for available Windows Updates and install them:
  • Click on the Windows Start Menu and select Control Panel;
  • From there, click on System and Security and select Windows Updates;
  • Click on the Check for updates button in the left-pane;
  • Wait for the scan to complete and see which updates are found, Recommended Updates and Recommended Updates (or Optional Updates);
  • Click on X Important Updates (X being the number of updates being found) and make sure that they are all checked;
  • Install every Important Updates found and restart your computer once it's done;

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#15 vernontan

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Posted 09 May 2015 - 10:43 PM

Hi Aura,

 

Temp files cleaned. However, certain optional Windows updates failed. Not sure how to attach a screenshot of the failed updates.

 

BTW, I'm still getting high memory usage message from AVG.

 






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