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Computer Suddenly Running Very Slow


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#1 stracharater

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Posted 07 May 2015 - 04:39 PM

Hi, I have a HP Pavilion 15-P234TX and until recently everything i ran on it worked absolutely fine, all my games had no lag, almost instant results when right clicking on desktop, all applications running the instant I click them. Then one day I logged on to find that all my games were super slow, it took about 5 seconds to show the right click menu, and my applications now are taking 10 seconds or more to start. I checked the task manager and nothing seemed to be out of the ordinary except that my anti-virus (AVG) was using a lot of my disk, but I don't know whether that's meaningful.

 

I have tried many things including removing adware, malware, defraging, updating windows drivers, uninstalling unused applications etc. but nothing is working. 

 

Any help is greatly appreciated

 

Computer Specs:

5th Gen Intel Core i7-5500U

NVIDIA GeForce 840M

1TB Total Storage

8GB of RAM


Edited by hamluis, 09 May 2015 - 10:08 AM.
Moved from Win 8 to Am I Infected - Hamluis.


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#2 dc3

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Posted 08 May 2015 - 09:06 AM

I have tried many things including removing adware, malware, defraging, updating windows drivers, uninstalling unused applications etc. but nothing is working. 

What did you use to remove the adware and malware.

 

Can you post the logs generated by these scans?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 stracharater

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Posted 09 May 2015 - 02:43 AM

I used Malwarebytes (http://www.malwarebytes.org/3/) and malwarebytes anti-rootkit (https://www.malwarebytes.org/antirootkit/) for the malware and adw cleaner (https://toolslib.net/downloads/viewdownload/1-adwcleaner/) for the adware. 

 

Nothing was found from the antirootkit or malwarebyes normal, but i have attached them nonetheless. I'm having trouble tracking down the adw cleaner log but i'm fairly certain nothing was found.

 

Malwarebytes log:

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 2/05/2015
Scan Time: 6:39:50 PM
Logfile: log 1.txt
Administrator: Yes
 
Version: 2.01.6.1022
Malware Database: v2015.03.09.05
Rootkit Database: v2015.04.21.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
 
OS: Windows 8.1
CPU: x64
File System: NTFS
User: Danny
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 352010
Time Elapsed: 13 min, 9 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
Rootkit Log:
 
Malwarebytes Anti-Rootkit BETA 1.09.1.1004
www.malwarebytes.org
 
Database version:
  main:    v2015.05.01.07
  rootkit: v2015.04.21.01
 
Windows 8.1 x64 NTFS
Internet Explorer 11.0.9600.17728
Danny :: GEOFF [administrator]
 
2/05/2015 7:15:55 PM
mbar-log-2015-05-02 (19-15-55).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 348661
Time elapsed: 11 minute(s), 2 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)


#4 ATMJ

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Posted 09 May 2015 - 04:02 AM

try updating your antivirus and run adeep computer scan ,viruses could be causing this.

#5 stracharater

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Posted 09 May 2015 - 07:10 AM

I am not very knowledgeable of computers and as a result I don't know of a deep computer scan, can you suggest one? I have AVG Antivirus Free Edition and I currently have the most recent version installed. I have just run a full computer scan and it has come up with nothing.



#6 zcomputerwiz

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Posted 09 May 2015 - 07:40 AM

Have you run the HP diagnostics to check for hardware problems?

Usually you can start the UEFI diagnostics by tapping f2 on startup.

Testing for hardware problems with HP diagnostics


Have you tried turning it off and on again?


#7 stracharater

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Posted 14 May 2015 - 05:24 AM

I just did it and it came up with no problems. I only did the quick test though, should I do the full one?



#8 stracharater

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Posted 14 May 2015 - 05:28 AM

If it helps, I've noticed that the disk section on the task manager seems to be at 100% even when i'm not using applications. It seems to be that the process which is doing this is the system. Is this some kind of windows 8 error?
 



#9 dc3

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Posted 14 May 2015 - 10:56 AM

 
Please download and install Emsisoft.
 
1.  When Emsisoft opens click on Update.
 
emsisoft6_zpsace019ac.png
 
2.  Click on Full Scan.
 
emsisoft7_zps9186dacd.png
 
3.  After the scan has completed the results will be displayed.  Make sure there is a check in the box of each item found, then click on Quarantine.
 
emsisoft9_zpsf493a30a.png
 
4.  After the items have been quarantined click on OK.
 
emsisoft10_zpscd89d5de.png
 
5.  After the quarantine has been completed click on Logs.
 
emsisoft11_zps7f976399.png
 
6.  Click on Export and save the log to a location which you will be able to find and open.  Open the log, copy and then paste the log in your topic.
 
emsisoft12_zpsb7365391.png
 
==========
 

Please run AdwCleaner
 
Please download AdwCleaner and install it.
 
When AdwCleaner opens you will see an image like the one below.
 
adwcleaner11_zps48314883.png
 
Click on Scan to start the scan.
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.  The computer will be restarted to complete the cleaning process.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.

Edited by dc3, 14 May 2015 - 10:57 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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