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How do I unlock my 10.1"RCA Android tablet?


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#1 Lumara

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Posted 07 May 2015 - 01:31 PM

I have an RCA 10.1” Android tablet I bought in November. I turned it on when it arrived and again during Christmas vacation, and it worked great. I haven’t turned it on since, because I use my laptop when I’m home.

 

I’m going on vacation, so I turned the tablet on to see if it still had power. It does, but it is now locked. I didn’t lock it, never set a password, and didn’t do any updates, so I don’t know why that happened or how to unlock it. I tried resetting it, but that didn’t work.

 

It is totally useless now, and I was wondering if anyone here knows how I can unlock the blasted thing. Thanks!



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#2 Lumara

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Posted 07 May 2015 - 04:53 PM

I followed instructions online, and they didn't work. The instructions said with the power off to press the Power and Volume Up buttons at the same time and when the two dogs appear, let go of the buttons after 2 seconds pass, then a screen with something that looks like a batterys is supposed to appear. I've tried this several times andcannot get to that screen; the tablet just continues loading until I see the screen with the lock on it.



#3 Animal

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Posted 13 May 2015 - 08:33 AM

I'm not sure what sort of warranty you have with the tablet. But normally it would be a year if it was purchased retail. Have you tried contacting the vendor or RCA?

You have tried the same thing I would have suggested. And it didn't work. Since it's less than a year old I'd contact the manufacturer.

https://rcasupport.zendesk.com/hc/en-us/categories/200317055-Tablets

https://rcasupport.formstack.com/forms/support

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