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kaspersky internet security


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#1 ymb1010

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Posted 07 May 2015 - 11:58 AM

I tried to uninstall Kaspersky it came up as uninstalled but it still comes up as needs updating I have tried system restore as well as Kaspersky uninstalling tool nothing works please help. tried tool again it sain no Kaspersky on computer but its still there.

Edited by Queen-Evie, 07 May 2015 - 02:30 PM.
moved from Windows 7 to the appropriate forum


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#2 OldPhil

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Posted 07 May 2015 - 12:01 PM

Did you got to the site and use their removal tool???  If not you may have to reinstall then use the tool, AV software can be quite hard to remove especially without the proper tool.


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#3 ymb1010

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Posted 07 May 2015 - 12:03 PM

yes but still didn't work



#4 OldPhil

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Posted 07 May 2015 - 01:09 PM

Kaspersky is a tuffy!!  Go onto their blogs for help, it is deliberately tough to thwart hackers from removing features.  It is a great program that I ran for many years.


Edited by OldPhil, 07 May 2015 - 01:10 PM.

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#5 Aura

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Posted 07 May 2015 - 02:31 PM

Hi ymb1010 :)

Since I've been a Kaspersky user for many years, allow me to take a look into your issue. Follow the instructions below please.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      wNeKMCX.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;
P32ZMcU.pngSecurityCheck
  • Download SecurityCheck and move the executable to your Desktop;
  • Execute SecurityCheck, press on a key and let the scan run;
    KQuxDxN.png
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#6 quietman7

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Posted 07 May 2015 - 03:05 PM

Did you follow these instructions...How to uninstall Kaspersky Internet Security 2015
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#7 ymb1010

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Posted 08 May 2015 - 07:14 AM

thanks for all your help but a mate came around and sorted it for me.



#8 Aura

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Posted 08 May 2015 - 07:16 AM

Well glad to know that your issue has been fixed :)

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#9 quietman7

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Posted 08 May 2015 - 08:06 AM

You're welcome on behalf of the Bleeping Computer community.
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Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
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