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A little help on resolving an unexpected shutdown


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#1 overlordphantom

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Posted 07 May 2015 - 01:48 AM

So just recently my PC decided to shutdown "bluescreen" on me. I checked my reliability history and it gives me this bugcheck.

 

"The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffe001644be028, 0x00000000bf800000, 0x0000000000000124). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 050615-17000-01."

 

Im curious as to what could be the problem. Any help would be great.



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#2 jcgriff2

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Posted 07 May 2015 - 03:39 AM

Bugcheck 0x124 = WHEA (Windows Hardware Error Architecture), a.k.a., a Machine Check Exception

 

Unknown hardware failure is the likely cause.

 

Any new hardware or failing hardware that you know of?

 

Regards. . .

 

jcgriff2


Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present

#3 overlordphantom

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Posted 07 May 2015 - 01:22 PM

I installed a new CPU 'i5 4690k" but after the blue screen i got, i was able to update the Intel Smart Connect Technology. So maybe a bad driver of some sort?



#4 zcomputerwiz

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Posted 08 May 2015 - 02:22 PM

Are you overclocking?


Have you tried turning it off and on again?


#5 overlordphantom

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Posted 08 May 2015 - 02:52 PM

yes, i am at 4.4 OC.

i am running MSI gaming 5. Noctua Nh-D14 cooler.

 

and i attatched aida64(cpuID) running a stress test to show you all the statssss.

 

Attached File  Capture.PNG   553.7KB   0 downloads


Edited by overlordphantom, 08 May 2015 - 02:53 PM.


#6 zcomputerwiz

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Posted 08 May 2015 - 03:50 PM

I would try boosting your vcore a bit more to see if that helps (assuming it doesn't run too hot, I think the maximum voltage I'd run is 1.25v), otherwise you will have to reduce your clock a bit to run stable.

Personally I test with Prime95 - it will uncover instability a lot quicker than other stress test tools, use the Blend or Small FFT torture test.


Have you tried turning it off and on again?





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