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Can't open Explorer


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#1 Splattman2004

Splattman2004

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Posted 06 May 2015 - 06:36 PM

I have been using Firefox for some time now and when i went to open Explorer it was a blank screen. My wife is wanting to load a program on the laptop that needs to run in Explorer but I can't get anywhere. I am curious if my laptop is infected or what I need to do. Any help is greatly appreciated. Thanks

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#2 InadequateInfirmity

InadequateInfirmity

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Posted 06 May 2015 - 06:47 PM

I assume you mean internet Explorer???

 

Download and run wipe  and system ninja,

 

https://privacyroot.com/software/www/en/wipe.php

https://singularlabs.com/software/system-ninja/

 

Then.....

 

Go ahead and install ccleaner Now that you have the program installed go ahead and run the cleaner function.

https://www.piriform.com/ccleaner/download
kwLN4uv.png


Now that you have cleaned out some temp files, lets go ahead and disable all of the items starting up with your machine except your antivirus. To do this you will need to click on tools then start up select each item then disable.

GjWwvEu.png

Now that you have disabled those un-needed start ups lets go into the settings, we will have Ccleaner run when your machine boots, so that you will never have to worry about cleaning temp files again.

To do this:

  • Hit options.
  • Settings.
  • Place a tick to run Ccleaner when the computer starts.


Lxioao1.png

Now go to the advanced tab, and select close program after cleaning, now run the cleaner again this will close Ccleaner.

SnqZ2JW.png

 

Reboot your machine and then follow the  instructions below.

 

Step 1: eScanAV.

 

Disable your antivirus prior to this scan.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/

Download the eScanAV Anti-Virus Toolkit (MWAV)
http://www.escanav.com/english/content/products/downloadlink/downloadcounter.asp?pcode=MWAV&src=english_dwn&type=alter

 

Source

http://www.escanav.com/english/content/products/downloadlink/downloadproduct.asp?pcode=MWAV
Save the file to your desktop.
Right click run as administrator.
A new icon will appear on your desktop.
Right click run as administrator on new icon.
Click on the update tab.
ZCDJtZN.png
Once you have updated the program, make sure the settings are the same as the picture below.
7DUFn5c.png
Once you have made sure the settings match the picture, hit the Scan & Clean button.
Upon scan completion, click View Log.
ApSVXsQ.png
Copy and paste entire log into your next reply.
Note: Reboot if needed to remove infections.

 

Step 2: Zemana

 

Run a full scan with Zemana antimalware.

http://www.zemana.us/product/zemana-antimalware/default.aspx

Install and select deep scan.

jdmyscF.jpg

Remove any infections found.

Then click on the icon in the pic below.

DOLGyto.jpg

Double click on the scan log, copy and paste here in your reply.

 

 

Step 3: Junkware Removal Tool.
 
Please download Junkware Removal Tool and save it on your desktop.

Source

http://thisisudax.org/

  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Please post the JRT log.

Step 4: Adware Cleaner.
 
Please download AdwCleaner by Xplode onto your desktop.


  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.





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