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Hard disc is failing message ( legit or not )


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#1 MrSteveC

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Posted 06 May 2015 - 02:51 PM

 MrSteveC here, new guy, Im getting this message about my hard disc failing but my computer seems to be running fine is this a virus?

anybody ever seen this before?



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#2 Sintharius

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Posted 06 May 2015 - 02:52 PM

Hi there,

Can you take a screenshot of the message?

Regards,
Alex

#3 MrSteveC

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Posted 06 May 2015 - 03:24 PM

sure can, how do i post it in the reply? sorry, just don"t know how to do that.



#4 Sintharius

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Posted 06 May 2015 - 03:28 PM

You can upload it to an external image hosting service like Imgur, then put the link in bbcode tags:
[img=<link to image here>]
Hope this helps :)

#5 MrSteveC

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Posted 06 May 2015 - 03:42 PM

Same error, nevermind



#6 Sintharius

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Posted 06 May 2015 - 03:47 PM

If it doesn't work then just paste the link to the image in your post, I'll look at it.

If you are worried about your HDD failing, please run this test.

Please download GSmartControl and save it to your Desktop.
  • Extract gsmartcontrol-0.8.7-win32.zip to a folder, double-click on gsmartcontrol.exe
  • A list of hard drives will appear, single-click each disk to see Drive Information and identify your drive
    note: most machines will only have one or two entries, but an easy way to identify your drive is by its size.
  • Double-click on the hard drive to see detailed Device Information
  • Click on the Attributes tab, do you see any red or pink entries like the ones below? Please list the names in your next reply if there are any.
    info_failing.png
  • Click on the Perform Tests tab
  • Select Extended Self-Test and click Execute
    note: this test can take several hours to run
  • Allow the test to complete, the results will be displayed at the bottom
Please post screenshots of three tabs: Perform Tests, Attributes and Self-test Logs in your next reply.

Regards,
Alex

#7 MrSteveC

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Posted 06 May 2015 - 07:45 PM

http://themrstevec.imgur.com/all/

 

 

Sorry , maybe that'll work i'll run your test in the morning


thank you 



#8 Sintharius

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Posted 06 May 2015 - 09:37 PM

Hi there,

I got an error saying that your images are not publicly available when I clicked on the link.

Alex

#9 MrSteveC

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Posted 07 May 2015 - 06:39 AM

Sorry, I changed one of the settings give this one a shot, I'm gonna run your test in a minute.

 

http://themrstevec.imgur.com/all/



#10 MrSteveC

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Posted 07 May 2015 - 06:44 AM

Can I email the screenshot to you?

Sorry for the trouble I appreciate your help.



#11 Sintharius

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Posted 07 May 2015 - 06:45 AM

Hi there,

From the images, I think that this warning is legit. Which means that your hard drive is on its way to the grave.

We can confirm this once you have completed the GSmartControl test.

Edit: Please post the screenshot directly (go to the image, right click on it and choose "Copy image URL", then paste the link here).

Regards,
Alex

Edited by Alexstrasza, 07 May 2015 - 06:46 AM.


#12 MrSteveC

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Posted 07 May 2015 - 07:10 AM

http://i.imgur.com/uLyOBjKs.jpg

 

http://i.imgur.com/47ffrS2s.jpg

 

http://i.imgur.com/RStudzys.jpg

 

Here are the three tabs you asked for hope this works , the test only took a few seconds to complete

I guess that's bad news huh?  And thank you once again, much appreciated.



#13 Sintharius

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Posted 07 May 2015 - 07:13 AM

Hi there,

The tests confirmed my findings - your hard drive is failing, and very soon.

I recommend that you get a new HDD and get your data off the old one ASAP.

If you need help reinstalling Windows on the new drive, feel free to create a new topic in the appropriate area for the OS.

Regards,
Alex

#14 MrSteveC

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Posted 07 May 2015 - 07:36 AM

Thank you, now I have a million new questions but I'll let you off the hook, ,,,, for now. lol

 

Thanks for the help , truly appreciated.



#15 Sintharius

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Posted 07 May 2015 - 07:38 AM

Hopefully those questions aren't about hardware, because I don't know anything outside of malware removal :P

Good luck. If you run into any issues, don't hesitate to ask.

Alex




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