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WiFi dropouts - broadband fine

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#1 cyberdyne


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Posted 06 May 2015 - 03:22 AM


How do I begin to troubleshoot my WiFi connection please? I'm experiencing regular dropouts while simply surfing the net. I'm not downloading anything and my broadband connection is solid. I'm having to disconnect and reconnect the WiFi via the windows software in order to re-establish a connection.


Any help appreciated.



Win8.1 (all updates), Broadcom 802.11n (up-to-date), BT (UK) WiFi, BT HH5a router.

*Tried changing WiFi channel, didn't help.

Edited by cyberdyne, 06 May 2015 - 04:13 AM.

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#2 jcgriff2


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Posted 07 May 2015 - 03:42 AM

How does the system work while connected to Internet via Ethernet?  Any problems then?


Check manufacturer's support site for a wifi driver update.


Be sure that there is as little as possible interference between the device and the router to assure a strong wifi signal.


Regards.  . .



Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present

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