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My files Extension Changed!!!


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11 replies to this topic

#1 sherry1985

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Posted 06 May 2015 - 02:13 AM

On the 27th April suddenly my files extensions changed to .PTBRDHH and after that it became inaccessible. I tried everything possible, scanning, trying removal soft wares and even changing the extensions, but none of them were helpful. 

Please, can you help me solving the problem? 


Edited by sherry1985, 06 May 2015 - 10:54 PM.


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#2 olgun52

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Posted 06 May 2015 - 08:21 AM

Hello sherry1985 and Welcome to the BleepingComputer. :welcome:  
 
My name is Yılmaz and I'll help you with the cleanup of malware from your computer.

Before we move on, please read the following points carefully.

  • Please complete all steps in the specified order.
  • Even if tools don't find malware, I want you to post the logfiles anyway.
  • Please copy and paste the logfiles directly into your posts. Please do not attach them unless you are instructed to do so.
  • Read the instructions carefully. If you have problems, stop what you  were doing and describe the problems you encountered as precisely as  you can.
  • Don't install or uninstall software during the cleanup unless you are told to do so.
  • Ensure your external and/or USB drives are inserted during always the scan.
  • If you can't answer for the next few days, please let me know. If  you haven't answered within 5 days, I am assuming that you don't need  help anymore and your topic will be closed.
  • I can not guarantee that we will find and be able to remove all  malware. The cleaning process is not instant. Please continue to review  my answers until I tell you that your computer is clean
  • Please reply to this thread. Do not start a new topic
  • As my first language is not English, please do not use slang or idioms. It could be hard for me to understand.
  • Please open as administrator  the computer. How is open as administrator  the computer?
  • Disable your AntiVirus and AntiSpyware applications, as they will  interfere with our tools and the removal. If you are unsure how to do  this, please refer to get help here

Thanks
---------------------------------------------------------------------------------------------------------
 Please do the following.
 
Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

:hello:
 
Sincerely


Best regards
 
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If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 


#3 sherry1985

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Posted 06 May 2015 - 10:47 PM

Dear Yılmaz, thanks for your quick response. 

Ok, I will follow your directions. once I am done will post you the outcome. 

 

I will be off on Friday and Saturday, so I might not be able to reply till Sunday. 



#4 olgun52

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Posted 07 May 2015 - 02:17 PM

Okay, i am waiting the logs.


Best regards
 
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If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 


#5 sherry1985

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Posted 10 May 2015 - 06:57 AM

where is the log???



#6 olgun52

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Posted 10 May 2015 - 07:37 AM

where is the log???

 Please do the following.
 
Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Best regards
 
paypal.gif
If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 


#7 olgun52

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Posted 12 May 2015 - 10:24 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Best regards
 
paypal.gif
If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 


#8 sherry1985

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Posted 12 May 2015 - 10:51 PM

Hi, 

Do not close the topic. I have virus attacked our server. I am currently working on that. once I am done with the server I will back to the damaged documents. 

 

Thanks!



#9 olgun52

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Posted 13 May 2015 - 04:03 PM

I can not close the topic. I am waiting.


Best regards
 
paypal.gif
If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 


#10 sherry1985

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Posted 13 May 2015 - 10:33 PM

Thanks a lot! 

If I didn't reply the next coming two days, because I am off.



#11 olgun52

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Posted 14 May 2015 - 05:32 PM

Okay. This topic will be closed after two days.


Best regards
 
paypal.gif
If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 


#12 olgun52

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Posted 19 May 2015 - 01:44 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

Best regards
 
paypal.gif
If you wish to show appreciation and support me personally fighting against malware, then you can consider a donation. Thank you. :thumbup2:
Malware fix forum
If I don't reply within 24 hours please PM me!

 


 





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