Please download and install Speccy
to provide us with information about your computer. Clicking on this link will automatically initiate the download.
When Speccy opens you will see a screen similar to the one below.
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.
The following screen will appear, click on Copy to Clipboard.
In your next post right click inside the Reply to Topic box, then click on Paste. This will load a link to the Speccy log.
Please download MiniToolBox
, save it to your desktop and run it.
Checkmark only the following checkboxes:
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
Click on Go to start the scan. Once it is finished highlight the text, copy it and paste it in your next post.
Try booting into Safe Mode to see if the problem persists there.
Go to Search, type in msconfig.
When System Configuration opens click on the Boot tab.
Under Boot options click in the Safe boot box, then click on OK
Restart your computer.
When you are read to return to normal mode you will need to go back to the System Configuration and remove the check from Safe boot, the press OK.