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Desktop froze and now I can't shut down laptop


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16 replies to this topic

#1 monkeyd_ace

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Posted 06 May 2015 - 01:23 AM

Hello, I own a Lenovo with Windows 8.1 but I can't seem to close my laptop.

 

I noticed that my desktop wouldn't respond at 1st and my Steam Page didn't appear at 1st. I tried pressing the settings but it also froze. I pressed the start button and it's still stuck. I tried right clicking but I can't right click on the desktop (still works in Mozilla). When I open my documents and click My Desktop, it also starts freezing.



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#2 dicke

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Posted 08 May 2015 - 08:35 PM

Sounds like it's about time to do a startup repair


Stay well and surf safe [stay protected]

Dick E


#3 monkeyd_ace

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Posted 09 May 2015 - 07:14 PM

Hello My laptop froze again after a few days of functioning properly. Can I please have some assistance :)

#4 dc3

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Posted 10 May 2015 - 10:02 AM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark only the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 
 
Try booting into Safe Mode to see if the problem persists there.
 
Go to Search, type in msconfig.
 
When System Configuration opens click on the Boot tab.
 
Under Boot options click in the Safe boot box, then click on OK
 
Restart your computer.
 
When you are read to return to normal mode you will need to go back to the System Configuration and remove the check from Safe boot, the press OK.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 monkeyd_ace

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Posted 12 May 2015 - 06:25 AM

http://speccy.piriform.com/results/vtC4GUZsUNgpx8DGpwNWLsT



#6 monkeyd_ace

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Posted 12 May 2015 - 06:36 AM

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by Anton (administrator) on 12-05-2015 at 19:36:11
Running from "C:\Users\Anton\Documents"
Microsoft Windows 8.1 Single Language  (X64)
Model: 20156 Manufacturer: LENOVO
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/10/2015 08:29:01 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17415_none_6240486fecbd8abb.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17415_none_6240486fecbd8abb.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17415_none_6240486fecbd8abb.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17415_none_6240486fecbd8abb.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17415_none_a9ed7f470139b3c1.manifest.

Error: (05/10/2015 09:52:54 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 21781

Error: (05/10/2015 09:52:54 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 21781

Error: (05/10/2015 09:52:54 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/10/2015 09:52:42 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9500

Error: (05/10/2015 09:52:42 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 9500

Error: (05/10/2015 09:52:42 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/09/2015 05:50:06 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 17359

Error: (05/09/2015 05:50:06 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 17359

Error: (05/09/2015 05:50:06 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second


System errors:
=============
Error: (05/12/2015 05:07:20 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (05/12/2015 05:07:20 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1326

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (05/11/2015 08:43:17 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (05/11/2015 08:43:17 AM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1326

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (05/11/2015 08:41:25 AM) (Source: DCOM) (User: idea-PC)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}idea-PCAntonS-1-5-21-244743729-4145813238-3185581262-1002LocalHost (Using LRPC)UnavailableUnavailable

Error: (05/11/2015 08:41:25 AM) (Source: DCOM) (User: idea-PC)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}idea-PCAntonS-1-5-21-244743729-4145813238-3185581262-1002LocalHost (Using LRPC)UnavailableUnavailable

Error: (05/11/2015 08:41:25 AM) (Source: DCOM) (User: idea-PC)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}idea-PCAntonS-1-5-21-244743729-4145813238-3185581262-1002LocalHost (Using LRPC)UnavailableUnavailable

Error: (05/11/2015 08:41:25 AM) (Source: DCOM) (User: idea-PC)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}idea-PCAntonS-1-5-21-244743729-4145813238-3185581262-1002LocalHost (Using LRPC)UnavailableUnavailable

Error: (05/11/2015 08:41:24 AM) (Source: DCOM) (User: idea-PC)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}idea-PCAntonS-1-5-21-244743729-4145813238-3185581262-1002LocalHost (Using LRPC)UnavailableUnavailable

Error: (05/11/2015 08:41:24 AM) (Source: DCOM) (User: idea-PC)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}idea-PCAntonS-1-5-21-244743729-4145813238-3185581262-1002LocalHost (Using LRPC)UnavailableUnavailable


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

7-Zip 9.20 (HKLM-x32\...\7-Zip) (Version:  - )
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 17.0.0.124 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Alcor Micro USB Card Reader (HKLM-x32\...\{3FD6908E-004E-4E1A-8E17-CFECB8FD0078}) (Version: 3.8.42.71502 - Alcor Micro Corp.) Hidden
Alcor Micro USB Card Reader (HKLM-x32\...\AmUStor) (Version: 3.8.42.71502 - Alcor Micro Corp.)
Amazon Browser App (HKLM-x32\...\{0A7D6F3C-F2AB-48ED-BE23-99791BFF87D6}) (Version: 1.0.0.0 - Amazon)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{2EF5D87E-B7BD-458F-8428-E4D0B8B4E65C}) (Version: 7.0.0.117 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 2.1.0.4 - Atheros Communications Inc.)
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 10.2.2218 - AVAST Software)
BlackBerry Desktop Software 7.1 (HKLM-x32\...\{BE5B0450-DCCB-4FE9-93E2-3B38D88A745B}) (Version: 7.1.0.41 - Research In Motion Ltd.) Hidden
BlackBerry Desktop Software 7.1 (HKLM-x32\...\BlackBerry_Desktop) (Version: 7.1.0.41 - Research In Motion Ltd.)
BlackBerry Device Software Updater (HKLM-x32\...\{5BF3423C-4397-4FE3-A318-C9850EA24CB3}) (Version: 8.0.0.46 - Research In Motion Ltd)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Broadcom 802.11 Network Adapter (HKLM\...\Broadcom 802.11 Network Adapter) (Version: 6.30.59.20 - Broadcom Corporation)
CDisplay 1.8 (HKLM-x32\...\CDisplay_is1) (Version:  - dvd8n)
Common Desktop Agent (HKLM\...\{031A0E14-0413-4C97-9772-2639B782F46F}) (Version: 1.52.0 - OEM) Hidden
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Deluge 1.3.11 (HKLM-x32\...\Deluge) (Version:  - )
Deus Ex: Game of the Year Edition (HKLM-x32\...\Steam App 6910) (Version:  - Ion Storm)
Dolby Advanced Audio v2 (HKLM-x32\...\{B9E70C7A-9F85-4A39-A4A3-BFA3C3BF7613}) (Version: 7.2.8000.13 - Dolby Laboratories Inc)
Dropbox (HKCU\...\Dropbox) (Version: 2.6.24 - Dropbox, Inc.)
Dungeons and Dragons Anthology: The Master Collection (HKLM-x32\...\{A1B2F73A-F5D0-49FB-A114-652B85F71ECB}) (Version: 1.0.0 - Atari)
Energy Management (HKLM-x32\...\{D0956C11-0F60-43FE-99AD-524E833471BB}) (Version: 8.0.2.3 - Lenovo) Hidden
Energy Management (HKLM-x32\...\InstallShield_{D0956C11-0F60-43FE-99AD-524E833471BB}) (Version: 8.0.2.3 - Lenovo)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 6.0.6.722 - Foxit Corporation)
FreeRide Games (HKLM-x32\...\{6C26A305-4549-4A8A-9F03-25719C03B0FB}) (Version: 07.05.80.00 - Exent Technologies)
FTL: Faster Than Light (HKLM-x32\...\Steam App 212680) (Version:  - Subset Games)
Globe Broadband (HKLM-x32\...\Globe Broadband) (Version: 11.300.05.14.158 - Huawei Technologies Co.,Ltd)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 42.0.2311.135 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.26.9 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Intel AppUp(SM) center (HKLM-x32\...\Intel AppUp(SM) center 33057) (Version: 3.6.1.33057.10 - Intel)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1252 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3958 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.7.0.1013 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
iTunes (HKLM\...\{D601CEAD-2E4F-4BBB-85CC-C29A4CE6A3C0}) (Version: 11.1.3.8 - Apple Inc.)
Junk Mail filter update (HKLM-x32\...\{F6F30C28-38AA-4DBA-AE0B-7E30238E61BB}) (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Lenovo EasyCamera (HKLM-x32\...\{ADE16A9D-FBDC-4ecc-B6BD-9C31E51D0333}) (Version: 1.12.824.1 - Vimicro)
Lenovo OneKey Recovery (HKLM\...\{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 8.0.0.1219 - CyberLink Corp.) Hidden
Lenovo OneKey Recovery (HKLM-x32\...\InstallShield_{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 8.0.0.1219 - CyberLink Corp.)
Lenovo PowerDVD10 (HKLM-x32\...\{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.4310.52 - CyberLink Corp.) Hidden
Lenovo PowerDVD10 (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.4310.52 - CyberLink Corp.)
Lenovo Solution Center (HKLM\...\{B73D2BF9-2C82-40A4-AFA8-32CE2E501640}) (Version: 2.2.002.00 - Lenovo Group Limited)
Lenovo YouCam (HKLM-x32\...\{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 4.1.3127 - CyberLink Corp.) Hidden
Lenovo YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 4.1.3127 - CyberLink Corp.)
Lone Survivor: The Director's Cut (HKLM-x32\...\Steam App 209830) (Version:  - Jasper Byrne)
Malwarebytes Anti-Malware version 2.0.3.1025 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.3.1025 - Malwarebytes Corporation)
Microsoft Office (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.6120.5004 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Outlook Connector (HKLM-x32\...\{95140000-007A-0409-0000-0000000FF1CE}) (Version: 14.0.5118.5000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SkyDrive (HKCU\...\SkyDriveSetup.exe) (Version: 16.4.6013.0910 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{3C3D696B-0DB7-3C6D-A356-3DB8CE541918}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
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Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 3.1 (HKLM-x32\...\{19BFDA5D-1FE2-4F25-97F9-1A79DD04EE20}) (Version: 3.1.10527.0 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{45898170-E68C-4F02-AA35-C2186BF347A3}) (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{B39A6825-EA20-43EA-AB2D-A6BC0298D9A1}) (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Mozilla Firefox 37.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 37.0.2 (x86 en-US)) (Version: 37.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
Nitro Pro 8 (HKLM\...\{34BE77EE-B563-49D7-A8A0-FFD76D29BBD3}) (Version: 8.0.10.7 - Nitro)
NVIDIA Graphics Driver 327.62 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 327.62 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.12.0613 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.12.0613 - NVIDIA Corporation)
NVIDIA Update 1.10.8 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.10.8 - NVIDIA Corporation)
Opera Stable 16.0.1196.62 (HKLM-x32\...\Opera 16.0.1196.62) (Version: 16.0.1196.62 - Opera Software ASA)
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 5.6.0.9109 - CyberLink Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6675 - Realtek Semiconductor Corp.)
Samsung Easy Printer Manager (HKLM-x32\...\Samsung Easy Printer Manager) (Version: 1.00.47.00 - Samsung Electronics Co., Ltd.)
Samsung ML-1860 Series (HKLM-x32\...\Samsung ML-1860 Series) (Version:  - Samsung Electronics Co., Ltd.)
Samsung Printer Live Update (HKLM-x32\...\Samsung Printer Live Update) (Version:  - Samsung Electronics Co., Ltd.)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Sibelius 6 (HKLM-x32\...\{17FE44E2-D21A-4F0C-BE49-798A8FBC374E}) (Version: 6.0.0 - Sibelius Software)
SMART BRO 2013.6.14outer (HKLM-x32\...\SMART BRO 2013.6.14outer) (Version: 2013.6.14outer - )
Sophos Virus Removal Tool (HKLM-x32\...\{B829E117-D072-41EA-9606-9826A38D34C1}) (Version: 2.5.4 - Sophos Limited)
Spelunky (HKLM-x32\...\Steam App 239350) (Version:  - )
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.2.25 - Safer-Networking Ltd.)
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
SugarSync Manager (HKLM-x32\...\SugarSync) (Version: 1.9.61.90905 - SugarSync, Inc.)
Super Hexagon (HKLM-x32\...\Steam App 221640) (Version:  - Terry Cavanagh)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 16.2.10.5 - Synaptics Incorporated)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
UserGuide (HKLM-x32\...\{F07C2CF8-4C53-4EC3-8162-A6221E36EB88}) (Version: 1.0.0.9 - Lenovo) Hidden
UserGuide (HKLM-x32\...\InstallShield_{F07C2CF8-4C53-4EC3-8162-A6221E36EB88}) (Version: 1.0.0.9 - Lenovo)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.0 - VideoLAN)
Windows Driver Package - Lenovo (ACPIVPC) System  (06/15/2012 8.1.0.1) (HKLM\...\71BC3FD63F450BA0A957AAECBDB4A000C4F2BE42) (Version: 06/15/2012 8.1.0.1 - Lenovo)
Windows Driver Package - Lenovo (WUDFRd) LenovoVhid  (06/19/2012 10.13.29.733) (HKLM\...\8A223E56FB1ED4F697B54E5BF96F1EB63B512684) (Version: 06/19/2012 10.13.29.733 - Lenovo)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3508.0205 - Microsoft Corporation)

========================= Memory info: ===================================

Percentage of memory in use: 82%
Total physical RAM: 1895.41 MB
Available physical RAM: 337.26 MB
Total Pagefile: 2663.41 MB
Available Pagefile: 591.82 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977 MB

========================= Partitions: =====================================

1 Drive c: (Windows8_OS) (Fixed) (Total:417.99 GB) (Free:80.99 GB) NTFS
2 Drive d: (LENOVO) (Fixed) (Total:25 GB) (Free:22.72 GB) NTFS

========================= Users: ========================================

User accounts for \\IDEA-PC

Administrator            Ady                      adype_000                
Anton                    Guest                    UpdatusUser              

========================= Minidump Files ==================================

No minidump file found


**** End of log ****



#7 dc3

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Posted 12 May 2015 - 12:21 PM

The first thing that jumps out at me is the fact that you are running Windows 8/8.1 with only 2GB of RAM, I would want to double that.  Most people I know are running at least 8GB of RAM.  At the time you ran the MiniToolBox you were using 82% of you RAM.

 

I see that you have Spybot S&D installed.  At one time this was one of the best out there but has not kept up with the times.  SUSPERAntiSpyware is a much better program.

 

Bonjour is a program included in iTunes.  If you don't use this, I would suggest uninstalling it as it can become a security risk.

 

Please do the following.

 

Click on the Start orb startorb_zpsvudtmgfg.png, then type services.msc in the Search programs and files box.
 
Services will appear above the search box, right click on it and choose Run as administrator.
 
When Services opens scroll down to NVIDIA Updat Service Daemon, then right click on it and select Properties.
 
Click on the Logon tab.
 
Under Log on as: select Local System Account On.
 
Go back to Properties and click on the General tab.
 
Under Service status click on Start.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 monkeyd_ace

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Posted 13 May 2015 - 05:14 AM

Tried to start the Nvidia but this came up.

 

Windows could not start the NVIDIA Update service Daemon service on Local Computer.

 

Error 1069: The service did not start due to a logon failure.



#9 monkeyd_ace

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Posted 13 May 2015 - 05:37 AM

Restarted my laptop and retried your instructions

The NVIDIA update service daemon service on local computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.

#10 dc3

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Posted 13 May 2015 - 08:59 AM

How is the computer running?

 

Please run he MiniToolBox again, but only click in the box for List last 10 Event Viewer log.


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#11 monkeyd_ace

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Posted 15 May 2015 - 02:26 AM

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by Anton (administrator) on 15-05-2015 at 15:25:12
Running from "C:\Users\Anton\Documents"
Microsoft Windows 8.1 Single Language  (X64)
Model: 20156 Manufacturer: LENOVO
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/14/2015 01:14:08 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17784_none_624760d1ecb7236e.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17784_none_624760d1ecb7236e.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17784_none_624760d1ecb7236e.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17784_none_624760d1ecb7236e.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17784_none_a9f497a901334c74.manifest.

Error: (05/10/2015 08:29:01 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17415_none_6240486fecbd8abb.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17415_none_6240486fecbd8abb.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17415_none_6240486fecbd8abb.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17415_none_6240486fecbd8abb.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17415_none_a9ed7f470139b3c1.manifest.

Error: (05/10/2015 09:52:54 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 21781

Error: (05/10/2015 09:52:54 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 21781

Error: (05/10/2015 09:52:54 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/10/2015 09:52:42 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9500

Error: (05/10/2015 09:52:42 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 9500

Error: (05/10/2015 09:52:42 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/09/2015 05:50:06 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 17359

Error: (05/09/2015 05:50:06 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 17359


System errors:
=============
Error: (05/15/2015 01:50:24 PM) (Source: DCOM) (User: idea-PC)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}

Error: (05/14/2015 11:38:17 PM) (Source: Service Control Manager) (User: )
Description: The Superfetch service terminated with the following error:
%%1062

Error: (05/14/2015 00:39:41 PM) (Source: DCOM) (User: idea-PC)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}

Error: (05/14/2015 00:39:11 PM) (Source: DCOM) (User: idea-PC)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}

Error: (05/13/2015 06:16:06 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (05/13/2015 06:16:06 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1326

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (05/13/2015 06:11:28 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (05/13/2015 06:11:28 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1326

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (05/13/2015 06:11:11 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (05/13/2015 06:11:11 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1326

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).


Microsoft Office Sessions:
=========================

**** End of log ****
 



#12 monkeyd_ace

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Posted 15 May 2015 - 02:28 AM

I couldn't update Nvidia because of this message:

The NVIDIA update service daemon service on local computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.

 

My laptop's okay for now but I'll give it more time to see if it's really fixed. Thanks for the help so far :)



#13 dc3

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Posted 16 May 2015 - 09:21 AM

I was out of town yesterday, so I'm just now getting back to you.

 

Do the following.

 

Click/tap on Search.

 

Copy and paste %SystemRoot%\Prefetch in the Search box.

 

Prefetch will appear below the search box, click/tap on it.

 

Delete everything in the Prefetch.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 monkeyd_ace

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Posted 20 May 2015 - 02:14 AM

Sorry for taking long. My internet was cut for the past few days. I deleted everything inside the prefetch folder. So far my laptop is fine though I still can't update my Nvidia. Thanks for the help so far.

#15 dc3

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Posted 20 May 2015 - 10:46 AM

Are you uninstalling the driver before installing the new driver?

 

Are you receiving an error message?

 

If you are, post the exact message.


Edited by dc3, 20 May 2015 - 10:47 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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