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Istartsurf.com


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3 replies to this topic

#1 kilomike

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Posted 05 May 2015 - 06:27 PM

Hello,

I'm using an Acer Aspire one 13" laptop with Win 8.1, Mozzila Firefox and AVG.

Somehow i got  "Istartsurf.com" on my cptr and i've spend hours and hours trying to remove it, but like a corkroach it's still there.

I've tryed numerous web sites (including yours) But without success.

Many times, when I follow the procedures from guides and tutorials I don't see what they expect me to see and certainly not the "Istartsurf.com". It's like it wasn't there (although he is, I even found out Where in the files, but that is not usefull as far as I could see).

I tryed Firefox reset, and several programs like Roguekiller, malwarebytes, Adw, C cleaner, wise cleaner etc. No luck so far and "some" scans even report "no thread (suspicious) found" and I never see the name "istartsurf.com" in lists, scans results or action reports.

Now as I can't afford to pay for all those several programs, I must admit they all are "free editions" including my AVG anti-virus.

I read several times that I should remove the unnecessary programs that are on my cptr but for many of them, I don't know what they are and if I may remove them or not.

I'm not a bigshot in computer science and I've reached the limit of my abilities. What should I do? 

Thanks for helping me if possible.

Kilomike !



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#2 deeprybka

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Posted 07 May 2015 - 03:23 AM

Hi & :welcome: to Bleeping Computer Forums!
My name is Jürgen and I will be assisting you with your Malware related problems. :warrior:

Before we move on, please read the following points carefully: :exclame:

  • My native language isn't English. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
  • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
  • If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now!
  • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 5 days from this initial or any subsequent post, then this thread will be closed.
  • If I don't reply within 24 hours please PM me!
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.

Step 1

Please run a FRST scan. This will help us diagnose your problem.

frst.pngfrstscan.png
Please download Farbar Recovery Scan Tool and save it to your Desktop.
(If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)

  • Start FRST with administator privileges.
  • Make sure the option Addition.txt is checked and press the Scan button.
  • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
  • Please copy and paste these logs in your next reply.

regards,
deeprybka
:busy:
Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
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#3 deeprybka

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Posted 10 May 2015 - 04:34 AM

Hi,

3 Day Inactivity

this is the third day since my last post. Are you still there?

If you need more time, just let me know.

If you do not post within 48 hours, this thread will be closed due to inactivity.
regards,
deeprybka
:busy:
Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
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#4 deeprybka

deeprybka

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Posted 12 May 2015 - 10:55 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
regards,
deeprybka
:busy:
Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
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