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cannot install itunes


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#1 katouriann

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Posted 05 May 2015 - 03:10 PM

I cannot install iTunes.  I realized yesterday that it was not on my desktop anymore. It is not installed.  I have tried removing anything apple, doing a system restore, and everything else I found while doing a google search. Nothing worked. Now I get an error message when my computer boots up saying I need to re-install iTunes. I try but I only get an error message.


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#2 hamluis

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Posted 05 May 2015 - 04:09 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 katouriann

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Posted 06 May 2015 - 04:19 PM

After trying everything that I found on my Google searches, I still couldn't get ITunes back.  I called Apple. Never thinking they would help me, but they did. They were wonderful.  She got on my computer through their screen sharing program and could see what was happening... All it was was a few files that she had to repair and deleted another one... It works now and I am happy.  For anyone who has a problem with an Apple product, I would encourage you to call them, they will help...


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#4 hamluis

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Posted 06 May 2015 - 06:31 PM

Thanks for letting us know, happy  computing :).

 

Louis






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