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Very Slow Computer - Windows keeps shutting down

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1 reply to this topic

#1 momdotts


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Posted 05 May 2015 - 08:51 AM

I posted this in "logs" and have not heard back from anyone.  I do not know if I posted it in the wrong category or not...I hope someone can assist me... As always, thank you very much!


I constantly was getting BSOD... I worked with Kaspersky support... So far / so good with the BSOD issue... but - the computer is running ridiculously slow!


I don't know if I have some sort of virus, malware, etc. somewhere... this is what has been done so far


chkdsk /r /f


updated to Kaspersky 2015 Internet Security


I don't want to run any additional scans until you tell me what you need / want.


I'm running Vista home premium

8 GB ram


Thank you!

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#2 Queen-Evie


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Posted 05 May 2015 - 11:20 AM

You posted in Malware Removal Logs on May 1st. That post is here http://www.bleepingcomputer.com/forums/t/574981/very-slow-computer/#entry3695794

At the top of Malware Removal Logs is this

Unfortunately, with the amount of logs we receive per day, the average response time is 5 days. However, please be assured that your topic will be looked at and responded to. Your patience is appreciated.

That topic did receive a reply shortly after you made the post above.

Since you do have a MRL topic

Please refrain from asking for further help from other members or staff until the Malware Removal Team has checked your posted log. The Malware Removal Team work very hard to investigate a unique solution to your problem and you will receive individual expert assistance. This takes time and effort so we ask you to please be patient while waiting for assistance and NOT to make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Further, following advice outside of that post may cause confusion for the team member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

The Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean. If you followed any other advice already, please ensure you inform the Malware Removal Team Team Helper when they respond to assist you with your log. This will help them know what has been done and they probably will ask for an updated log.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.

To avoid confusion, this topic is closed.

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