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Internet Connection Drops Windows 8.1


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19 replies to this topic

#1 js445

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Posted 04 May 2015 - 09:04 PM

Hi, I am using Windows 8.1 and have run into internet connection issues for the last few months.  This happens initially when I start my computer, but also my computer randomly disconnects (it might stay connected for hours, other times it disconnects in twenty minutes).  Only my wired desktop disconnects - my wireless devises have not experienced the issue.  To regain internet access, I need to unplug my modem/router, wait a few seconds and plug it back in.

 

I have tried different ethernet cables and ports in the Comcast modem/router.  I have also tried other things to troubleshoot the issue:

 

- Used the Windows "Troubleshoot Problems" option

- Ran NCPA.CPL - disabled then enabled the network connection

- Tried IPCONFIG / RELEASE - then RENEW 

- Ran the Microsoft NetShell utility

 

Thank you in advance,

 

Jared



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#2 HelpBot

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Posted 09 May 2015 - 09:05 PM

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#3 HelpBot

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Posted 14 May 2015 - 09:10 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

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#4 nasdaq

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Posted 23 May 2015 - 08:17 AM

Due to the lack of feedback, this topic is now closed.

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#5 Andrew

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Posted 23 May 2015 - 11:12 PM

This topic has been re-opened at the request of the person who originally posted.

#6 nasdaq

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Posted 24 May 2015 - 06:51 AM

JS445 I'm listening.

#7 js445

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Posted 24 May 2015 - 11:45 AM

Thank you for re-opening the topic.  As an update to the information first posted, I have been able to access the internet on my last couple of sessions, but have not been online enough to know if the issue is fully resolved (when the internet stops working, the Internet Access icon has a yellow exclamation mark, indicating no internet access - using the troubleshoot tool did not resolve the issue).  However, now Firefox will not connect giving the error "Firefox can't establish a connection to the server ...", but Internet Explorer does work. 

 

Please find attached the FRST log and the "Addition" file that was produced when running the FRST log.

 

I do have an original Windows DVD.

 

Thank you in advance.

 

Jared

Attached Files



#8 nasdaq

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Posted 25 May 2015 - 07:18 AM

Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.
 
start

CloseProcesses:

HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
FF Plugin HKU\S-1-5-21-1651269208-3947888984-1296162127-1001: CouponNetwork.com/CMDUniversalCouponPrintActivator -> C:\Users\Jared\AppData\Roaming\CATALI~1\NPBCSK~1.DLL [2013-06-07] (Catalina Marketing Corporation)
CHR HKLM\...\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - https://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - https://clients2.google.com/service/update2/crx
AlternateDataStreams: C:\ProgramData\Temp:5C321E34
AlternateDataStreams: C:\Users\Jared\OneDrive:ms-properties


End
Save the files as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Firefox:
Reset Default Browsing settings:
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-problems?utm_expid=65912487-41.djHNRQY0RhaLvvtvcd0BQA.2&utm_referrer=https%3A%2F%2Fwww.google.ca%2F
===

How is it now?

Edited by nasdaq, 25 May 2015 - 07:18 AM.


#9 js445

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Posted 25 May 2015 - 12:58 PM

Thanks for the reply.  Attached is the fixlog.  So far, with limited internet use, I have not lost connection.

 

I also followed the instructions for refreshing Firefox, but continue to receive the "Firefox can't establish a connection to the server ..." message.

 

Thank you,

 

Jared

Attached Files



#10 nasdaq

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Posted 25 May 2015 - 01:37 PM

continue to receive the "Firefox can't establish a connection to the server ..."


Is there more to the error message?

#11 js445

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Posted 26 May 2015 - 08:25 PM

Regarding the Firefox issue, once I disabled the Norton Internet Suite, I was able to gain access.  As far as the internet connection issue, when I went online today, I did not have internet access (ran the Windows troubleshooter, which did not work, so I had to unplug and reconnect my router/modem to get online). 

 

Thanks!

 

Jared



#12 nasdaq

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Posted 27 May 2015 - 06:49 AM

Use the computer for a day or two and let me know if all is well.

#13 js445

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Posted 28 May 2015 - 08:43 PM

Hi, for the past three days, I have not had internet connection when I initially started the computer.  After unplugging the router/modem and plugging the power supply back in, I was able to gain internet access. 

 

Thanks! 

 

Jared



#14 nasdaq

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Posted 29 May 2015 - 06:55 AM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#15 js445

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Posted 31 May 2015 - 07:36 AM

Hi, So far I am able to stay connected, but the past four days I have had to unplug my modem/router and re-plug it to gain internet access.






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