Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Virus or graphics card?


  • Please log in to reply
29 replies to this topic

#1 Jrbar91

Jrbar91

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:11:09 PM

Posted 04 May 2015 - 04:58 PM

My computer suddenly became very pixelated and then crashed. When I tried to reboot there were white horizontal lines across the screen during start-up and when it finally gets to my desktop (takes a long time now) my screen is extremely zoomed in. I've tried restoring to a previous date, but every time I try it says that it can't complete the restore. Please help!

BC AdBot (Login to Remove)

 


#2 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,602 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:09 PM

Posted 04 May 2015 - 05:01 PM

Hi Jrbar91 :)

That sounds like a graphic card issue to me. I'll need more information if you could follow the instructions below please.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      wNeKMCX.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#3 Jrbar91

Jrbar91
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:11:09 PM

Posted 04 May 2015 - 05:18 PM

MiniToolBox by Farbar  Version: 14-04-2015
Ran by James (administrator) on 04-05-2015 at 18:16:13
Running from "C:\Users\James\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\MD8KII6S"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: KBIBX10J Manufacturer: INTEL_
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/04/2015 06:13:16 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 41.0.2272.101, time stamp: 0x5503f436
Faulting module name: chrome.dll, version: 41.0.2272.101, time stamp: 0x5503f08d
Exception code: 0x80000003
Fault offset: 0x004fcff8
Faulting process id: 0x113c
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3

 

Error: (05/04/2015 05:36:32 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 41.0.2272.101, time stamp: 0x5503f436
Faulting module name: chrome.dll, version: 41.0.2272.101, time stamp: 0x5503f08d
Exception code: 0x80000003
Fault offset: 0x004fcff8
Faulting process id: 0xa78
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3

 

Error: (05/04/2015 05:31:15 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 41.0.2272.101, time stamp: 0x5503f436
Faulting module name: chrome.dll, version: 41.0.2272.101, time stamp: 0x5503f08d
Exception code: 0x80000003
Fault offset: 0x004fcff8
Faulting process id: 0xc40
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3

 

Error: (05/04/2015 05:31:12 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 41.0.2272.101, time stamp: 0x5503f436
Faulting module name: chrome.dll, version: 41.0.2272.101, time stamp: 0x5503f08d
Exception code: 0x80000003
Fault offset: 0x004fcff8
Faulting process id: 0x848
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3

 

Error: (05/04/2015 05:30:58 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 41.0.2272.101, time stamp: 0x5503f436
Faulting module name: chrome.dll, version: 41.0.2272.101, time stamp: 0x5503f08d
Exception code: 0x80000003
Fault offset: 0x004fcff8
Faulting process id: 0xf0c
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3

 

Error: (05/04/2015 04:13:25 PM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Scheduled Checkpoint). Additional information: 0x80070005.

 

Error: (05/04/2015 04:12:44 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 41.0.2272.101, time stamp: 0x5503f436
Faulting module name: chrome.dll, version: 41.0.2272.101, time stamp: 0x5503f08d
Exception code: 0x80000003
Fault offset: 0x004fcff8
Faulting process id: 0xd1c
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3

 

Error: (05/04/2015 03:52:49 PM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Windows Update). Additional information: 0x80070005.

 

Error: (05/04/2015 03:51:23 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 41.0.2272.118, time stamp: 0x55199d5a
Faulting module name: chrome.dll, version: 41.0.2272.118, time stamp: 0x55199942
Exception code: 0x80000003
Fault offset: 0x004fe1b8
Faulting process id: 0x944
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3

 

Error: (05/04/2015 03:30:27 PM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 41.0.2272.118, time stamp: 0x55199d5a
Faulting module name: chrome.dll, version: 41.0.2272.118, time stamp: 0x55199942
Exception code: 0x80000003
Fault offset: 0x004fe1b8
Faulting process id: 0x880
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3

 

 

System errors:
=============
Error: (05/04/2015 05:50:54 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

 

Error: (05/04/2015 05:50:54 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

 

Error: (05/04/2015 05:48:49 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

 

Error: (05/04/2015 05:33:11 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

 

Error: (05/04/2015 05:33:11 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

 

Error: (05/04/2015 05:30:34 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:cdrom

 

Error: (05/04/2015 04:15:34 PM) (Source: DCOM) (User: )
Description: {694978FF-AB41-4E51-9A2F-862A9312FCB1}

 

Error: (05/04/2015 04:13:57 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

 

Error: (05/04/2015 04:13:57 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

 

Error: (05/04/2015 04:11:29 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:  cdrom

 

 

Microsoft Office Sessions:
=========================
Error: (05/04/2015 06:13:16 PM) (Source: Application Error)(User: )
Description: chrome.exe41.0.2272.1015503f436chrome.dll41.0.2272.1015503f08d80000003004fcff8113c01d086b78439f8c7C:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Program Files (x86)\Google\Chrome\Application\41.0.2272.101\chrome.dllc2cb07c1-f2aa-11e4-85b1-38607729988c

 

Error: (05/04/2015 05:36:32 PM) (Source: Application Error)(User: )
Description: chrome.exe41.0.2272.1015503f436chrome.dll41.0.2272.1015503f08d80000003004fcff8a7801d086b26270110dC:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Program Files (x86)\Google\Chrome\Application\41.0.2272.101\chrome.dlla1331ced-f2a5-11e4-8244-38607729988c

 

Error: (05/04/2015 05:31:15 PM) (Source: Application Error)(User: )
Description: chrome.exe41.0.2272.1015503f436chrome.dll41.0.2272.1015503f08d80000003004fcff8c4001d086b1a6037591C:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Program Files (x86)\Google\Chrome\Application\41.0.2272.101\chrome.dlle40a74bc-f2a4-11e4-8244-38607729988c

 

Error: (05/04/2015 05:31:12 PM) (Source: Application Error)(User: )
Description: chrome.exe41.0.2272.1015503f436chrome.dll41.0.2272.1015503f08d80000003004fcff884801d086b1a48dbd86C:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Program Files (x86)\Google\Chrome\Application\41.0.2272.101\chrome.dlle294bcb1-f2a4-11e4-8244-38607729988c

 

Error: (05/04/2015 05:30:58 PM) (Source: Application Error)(User: )
Description: chrome.exe41.0.2272.1015503f436chrome.dll41.0.2272.1015503f08d80000003004fcff8f0c01d086b198b061a8C:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Program Files (x86)\Google\Chrome\Application\41.0.2272.101\chrome.dllda3404da-f2a4-11e4-8244-38607729988c

 

Error: (05/04/2015 04:13:25 PM) (Source: System Restore)(User: )
Description: Scheduled Checkpoint0x80070005

 

Error: (05/04/2015 04:12:44 PM) (Source: Application Error)(User: )
Description: chrome.exe41.0.2272.1015503f436chrome.dll41.0.2272.1015503f08d80000003004fcff8d1c01d086a6ab61aa50C:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Program Files (x86)\Google\Chrome\Application\41.0.2272.101\chrome.dllec18972a-f299-11e4-85a1-38607729988c

 

Error: (05/04/2015 03:52:49 PM) (Source: System Restore)(User: )
Description: Windows Update0x80070005

 

Error: (05/04/2015 03:51:23 PM) (Source: Application Error)(User: )
Description: chrome.exe41.0.2272.11855199d5achrome.dll41.0.2272.1185519994280000003004fe1b894401d086a3ad62cfd1C:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Program Files (x86)\Google\Chrome\Application\41.0.2272.118\chrome.dllf0765a31-f296-11e4-a1a5-38607729988c

 

Error: (05/04/2015 03:30:27 PM) (Source: Application Error)(User: )
Description: chrome.exe41.0.2272.11855199d5achrome.dll41.0.2272.1185519994280000003004fe1b888001d086a0c633b7dcC:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Program Files (x86)\Google\Chrome\Application\41.0.2272.118\chrome.dll04469de8-f294-11e4-89fb-38607729988c

 

=========================== Installed Programs ============================
5600 (x32 Version: 130.0.365.000 - Hewlett-Packard) Hidden
5600_Help (x32 Version: 82.0.242.000 - Hewlett-Packard) Hidden
5600Trb (x32 Version: 82.0.242.000 - Hewlett-Packard) Hidden
64 Bit HP CIO Components Installer (Version: 7.2.8 - Hewlett-Packard) Hidden
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.5.1.17730 - Adobe Systems Inc.)
Adobe AIR (x32 Version: 2.5.1.17730 - Adobe Systems Inc.) Hidden
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Reader X (10.1.11) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AA1000000001}) (Version: 10.1.11 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.5 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.5.9.620 - Adobe Systems, Inc.)
AIO_CDB_ProductContext (x32 Version: 130.0.365.000 - Hewlett-Packard) Hidden
AIO_CDB_Software (x32 Version: 130.0.365.000 - Hewlett-Packard) Hidden
AIO_Scan (x32 Version: 130.0.421.000 - Hewlett-Packard) Hidden
Akamai NetSession Interface (HKCU\...\Akamai) (Version:  - Akamai Technologies, Inc)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{2EF5D87E-B7BD-458F-8428-E4D0B8B4E65C}) (Version: 7.0.0.117 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Arc (HKLM-x32\...\{CED8E25B-122A-4E80-B612-7F99B93284B3}) (Version: 1.0.0.9668 - Perfect World Entertainment)
Avast Free Antivirus (HKLM-x32\...\avast) (Version: 10.0.2208 - AVAST Software)
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
BufferChm (x32 Version: 130.0.331.000 - Hewlett-Packard) Hidden
CamStudio version 2.7 (HKLM-x32\...\{04B83666-3A62-452B-85D3-70F8117F2329}_is1) (Version: 2.7 - CamStudio Open Source)
Copy (x32 Version: 130.0.428.000 - Hewlett-Packard) Hidden
Curse Client (HKCU\...\101a9f93b8f0bb6f) (Version: 5.1.1.820 - Curse)
DC Universe Online Live (HKCU\...\SOE-DC Universe Online Live) (Version:  - Sony Online Entertainment)
Destinations (x32 Version: 140.0.77.000 - Hewlett-Packard) Hidden
DeviceDiscovery (x32 Version: 130.0.465.000 - Hewlett-Packard) Hidden
Diablo III (HKLM-x32\...\Diablo III) (Version:  - Blizzard Entertainment)
DocProc (x32 Version: 13.0.0.0 - Hewlett-Packard) Hidden
Dota 2 (HKLM-x32\...\Steam App 570) (Version:  - Valve)
Draft Sherpa (HKCU\...\ac980f44c0492e3b) (Version: 2.1.0.17 - White Mule Studios Inc)
Fax (x32 Version: 130.0.418.000 - Hewlett-Packard) Hidden
FINAL FANTASY XIV - A Realm Reborn (HKLM-x32\...\{2B41E132-07DF-4925-A3D3-F2D1765CCDFE}) (Version: 1.0.0000 - SQUARE ENIX CO., LTD.)
FINAL FANTASY XIV (HKLM-x32\...\{F2C4E6E0-EB78-4824-A212-6DF6AF0E8E82}) (Version: 1.0.0000 - SQUARE ENIX CO., LTD.)
GameSalad Creator (HKLM-x32\...\{54398F55-5123-4FAA-9753-76E94AA77C20}) (Version: 0.10.5 - GameSalad)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 41.0.2272.118 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6227.252 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
GPBaseService2 (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
Hearthstone (HKLM-x32\...\Hearthstone) (Version:  - Blizzard Entertainment)
Heroes of the Storm (HKLM-x32\...\Heroes of the Storm) (Version:  - Blizzard Entertainment)
HP Customer Participation Program 13.0 (HKLM\...\HPExtendedCapabilities) (Version: 13.0 - HP)
HP Imaging Device Functions 13.0 (HKLM\...\HP Imaging Device Functions) (Version: 13.0 - HP)
HP Photosmart Essential 3.5 (HKLM\...\HP Photosmart Essential) (Version: 3.5 - HP)
HP Photosmart Officejet and Deskjet All-In-One Driver Software 13.0 Rel. B (HKLM\...\{B61ED343-0B14-4241-999C-490CB1A20DA4}) (Version: 13.0 - HP)
HP Smart Web Printing 4.51 (HKLM\...\HP Smart Web Printing) (Version: 4.51 - HP)
HP Solution Center 13.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 13.0 - HP)
HP Support Solutions Framework (HKLM-x32\...\{E35601C0-BA8E-4F32-919A-C7EF4CA81F67}) (Version: 11.51.0048 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (x32 Version: 1.00.0000 - Microsoft) Hidden
HPPhotoGadget (x32 Version: 130.0.282.000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabelContent1 (x32 Version: 2.04.0000 - Hewlett-Packard) Hidden
HPPhotosmartEssential (x32 Version: 2.04.0000 - Hewlett-Packard) Hidden
HPProductAssistant (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
HPSSupply (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
iCloud (HKLM\...\{EAFB2AD8-D92B-464C-8D97-B9CB94703C4A}) (Version: 3.0.2.163 - Apple Inc.)
InfiniteCrisis_410193F41CAE (HKLM-x32\...\InfiniteCrisis_410193F41CAE) (Version:  - Turbine, Inc)
Intel® Network Connections 17.0.200.2 (HKLM\...\PROSetDX) (Version: 17.0.200.2 - Intel)
Intel® Network Connections 17.0.200.2 (Version: 17.0.200.2 - Intel) Hidden
iTunes (HKLM\...\{37D0157F-45C6-4DB2-9AE5-489DD98CE169}) (Version: 11.1.2.31 - Apple Inc.)
Java Auto Updater (x32 Version: 2.0.2.4 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 22 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216021FF}) (Version: 6.0.220 - Oracle)
Last.fm 1.5.4.27091 (HKLM-x32\...\LastFM_is1) (Version:  - Last.fm)
League of Legends (HKLM-x32\...\{92606477-9366-4D3B-8AE3-6BE4B29727AB}) (Version: 1.3 - Riot Games)
MarketResearch (x32 Version: 130.0.374.000 - Hewlett-Packard) Hidden
MediaWidget 6.0 (HKLM-x32\...\MediaWidget - Easy iPod Transfer_is1) (Version:  - Bootstrap Development, LLC.)
Microsoft .NET Framework 4.5 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50709 - Microsoft Corporation)
Microsoft .NET Framework 4.5 (Version: 4.5.50709 - Microsoft Corporation) Hidden
Microsoft Office 365 ProPlus - en-us (HKLM\...\O365ProPlusRetail - en-us) (Version: 15.0.4711.1003 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.31211.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.50908 - Microsoft Corporation) Hidden
Microsoft XML Parser (x32 Version: 8.70.1104.04 - Microsoft Corporation) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
Network64 (Version: 130.0.572.000 - Hewlett-Packard) Hidden
Network64 (Version: 140.0.221.000 - Hewlett-Packard) Hidden
Nexon Game Manager (HKLM-x32\...\{EA2DB6E0-72C5-4ef9-A3A0-E6705F4A6A9E}) (Version:  - )
NVIDIA 3D Vision Controller Driver 310.90 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 310.90 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 311.06 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 311.06 - NVIDIA Corporation)
NVIDIA Control Panel 311.06 (Version: 311.06 - NVIDIA Corporation) Hidden
NVIDIA Display Control Panel (HKLM\...\NVIDIA Display Control Panel) (Version: 6.14.12.5896 - NVIDIA Corporation)
NVIDIA Graphics Driver 311.06 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 311.06 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.18.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.18.0 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.108.688 - NVIDIA Corporation) Hidden
NVIDIA PhysX (x32 Version: 9.12.1031 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.12.1031 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.12.1031 - NVIDIA Corporation)
NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.13.1106 - NVIDIA Corporation) Hidden
NVIDIA Update 1.11.3 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.11.3 - NVIDIA Corporation)
NVIDIA Update Components (Version: 1.11.3 - NVIDIA Corporation) Hidden
OCR Software by I.R.I.S. 13.0 (HKLM\...\HPOCR) (Version: 13.0 - HP)
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4711.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4711.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4711.1003 - Microsoft Corporation) Hidden
Open Broadcaster Software (HKLM-x32\...\Open Broadcaster Software) (Version:  - )
OpenOffice.org 3.4.1 (HKLM-x32\...\{9F1F2AEA-C72A-4DD6-991E-C5506A5625E4}) (Version: 3.41.9593 - Apache Software Foundation)
Origin (HKLM-x32\...\Origin) (Version: 8.3.7.3619 - Electronic Arts, Inc.)
QuickTime (HKLM-x32\...\{B67BAFBA-4C9F-48FA-9496-933E3B255044}) (Version: 7.74.80.86 - Apple Inc.)
Ralink Wireless LAN (HKLM-x32\...\{FAB1F336-1B7C-4057-A7BC-2922CD82A781}) (Version: 1.00.0000 - RaLink)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5841 - Realtek Semiconductor Corp.)
Scan (x32 Version: 140.0.80.000 - Hewlett-Packard) Hidden
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 13.0 - HP)
Skype Toolbars (HKLM-x32\...\{981029E0-7FC9-4CF3-AB39-6F133621921A}) (Version: 1.0.4051 - Skype Technologies S.A.)
Skype™ 6.14 (HKLM-x32\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.14.104 - Skype Technologies S.A.)
SmartWebPrinting (x32 Version: 130.0.457.000 - Hewlett-Packard) Hidden
SolutionCenter (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
Star Conflict Launcher 1.0.1.18 (HKLM-x32\...\StarConflictLauncher_is1) (Version:  - )
Status (x32 Version: 130.0.469.000 - Hewlett-Packard) Hidden
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
Toolbox (x32 Version: 130.0.648.000 - Hewlett-Packard) Hidden
TrayApp (x32 Version: 130.0.422.000 - Hewlett-Packard) Hidden
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
UnloadSupport (x32 Version: 11.0.0 - Hewlett-Packard) Hidden
VC90_CRT_x64 (x32 Version: 1.00.0000 - Intel Corporation) Hidden
Ventrilo Client (HKLM-x32\...\{789289CA-F73A-4A16-A331-54D498CE069F}) (Version: 3.0.5 - Flagship Industries, Inc.)
WebReg (x32 Version: 130.0.132.017 - Hewlett-Packard) Hidden
WildStar (HKLM-x32\...\WildStar) (Version:  - NCSOFT)
WinRAR archiver (HKLM-x32\...\WinRAR archiver) (Version:  - )
World of Warcraft (HKLM-x32\...\World of Warcraft) (Version:  - Blizzard Entertainment)
XSplit Broadcaster (HKLM-x32\...\{6459F338-FE52-4034-BCA7-74772DA0F24D}) (Version: 1.3.1403.1202 - SplitMediaLabs)
Yahoo! Toolbar (HKLM-x32\...\Yahoo! Companion) (Version:  - )

 

========================= Devices: ================================

Name: NVIDIA GeForce GTX 470
Description: NVIDIA GeForce GTX 470
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Manufacturer: NVIDIA
Service: nvlddmkm
Device ID: PCI\VEN_10DE&DEV_06CD&SUBSYS_079F10DE&REV_A3\4&1FC226EC&0&0018
Problem: : Windows has stopped this device because it has reported problems. (Code 43)
Resolution: One of the drivers controlling the device notified the operating system that the device failed in some manner. For more information about how to diagnose the problem, see the hardware documentation.

 

========================= Memory info: ===================================

Percentage of memory in use: 24%
Total physical RAM: 8181.73 MB
Available physical RAM: 6162.19 MB
Total Pagefile: 16361.66 MB
Available Pagefile: 14367.52 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.53 MB

 

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:465.66 GB) (Free:65.54 GB) NTFS

 

========================= Users: ========================================

User accounts for \\JAMES-PC

Administrator            Guest                    James                   
UpdatusUser             


Edited by hamluis, 04 May 2015 - 05:30 PM.


#4 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,602 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:09 PM

Posted 04 May 2015 - 05:27 PM

Your graphic card has been disabled by Windows because it's not working properly. We'll uninstall the drivers and install the latest ones for it. Uninstall these programs:
  • Adobe AIR;
  • Adobe Flash Player 16 ActiveX;
  • Adobe Shockwave Player 11.5;
  • Google Toolbar for Internet Explorer;
  • Java 6 Update 22;
  • NVIDIA Graphics Driver 311.06 - Pick a "Custom" uninstall, make sure everything in the list is checked and proceed with it. At the end, restart your computer;
  • OpenOffice.org 3.4.1 - Outdated, I'll help you install the latest version, if you still need it since I see that you have Office 365;
  • Yahoo! Toolbar;
Let me know if you encounter any issues when uninstalling a program.

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#5 Jrbar91

Jrbar91
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:11:09 PM

Posted 04 May 2015 - 05:39 PM

All uninstalled and restarting now.

#6 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,602 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:09 PM

Posted 04 May 2015 - 05:40 PM

Alright, do you have a desktop computer or a laptop? Judging by your PC name, you have a desktop, right?

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#7 Jrbar91

Jrbar91
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:11:09 PM

Posted 04 May 2015 - 05:41 PM

Yep.

#8 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,602 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:09 PM

Posted 04 May 2015 - 05:45 PM

Download and install the drivers below.

http://www.nvidia.com/download/driverResults.aspx/83819/en-us

Once again, make sure to pick the "Custom" install option, verify that every item is checked in the list and start the install. On completion, restart your computer.

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#9 Jrbar91

Jrbar91
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:11:09 PM

Posted 04 May 2015 - 06:05 PM

Now my computer is blue screening on startup. It then prompts me to start in startup repair mode and restore my computer.

#10 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,602 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:09 PM

Posted 04 May 2015 - 06:06 PM

This is after installing the graphic card drivers and restarting, or after uninstalling the old ones and restarting? If you press on F8 right before the Windows boot (but after your manufacturer logo screen), do you get in the Advanced Boot Menu? If so, try booting in Safe Mode with Networking.

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#11 Jrbar91

Jrbar91
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:11:09 PM

Posted 04 May 2015 - 06:12 PM

This was after installing the new drivers. I tried pressing F8, but it didn't give me a safe mode option.

#12 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,602 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:09 PM

Posted 04 May 2015 - 06:14 PM

Alright. If you launch the Automatic Startup Repair and let it go through, does it fix the issue or not? If it doesn't, do you have the option (in the bottom right corner) to go back to the "menu" after? You should be able to access more options, one being the command prompt.

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#13 Jrbar91

Jrbar91
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:11:09 PM

Posted 04 May 2015 - 06:43 PM

Ok, I was able to get it to start in safe mode with networking.

PS-thanks for your help and patience

#14 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,602 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:09 PM

Posted 04 May 2015 - 06:50 PM

No problem. Are you able to uninstall the graphic card drivers, like you uninstalled the precedent ones? Once done, restart your computer.

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#15 Jrbar91

Jrbar91
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:11:09 PM

Posted 04 May 2015 - 08:14 PM

Alright. All set with that. When I restart my computer it automatically starts downloading drivers in the background and I can't stop it. Not sure if this is a problem.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users