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BSOD


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#1 JohnWeber

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Posted 04 May 2015 - 03:08 AM

Greetings, gods of IT and other immortals. I have a blue screen issue. When i'm playing games i get this blue screen all the time. My guess is that when computer needs that extra juice then there is some malfunction and it shuts down. 

I've already fixed overheating of cpu, but i am not sure why it's still happening. Might be video card, hard drive or power supply unit (cause i have 350W instead of 500W, which is recommended for my hardware).

 

Here is the error i get: 

 

Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7600.2.0.0.256.1
  Locale ID: 1033


Additional information about the problem:
  BCCode: 101
  BCP1: 0000000000000061
  BCP2: 0000000000000000
  BCP3: FFFFF880009E7180
  BCP4: 0000000000000001
  OS Version: 6_1_7600
  Service Pack: 0_0
  Product: 256_1


Files that help describe the problem:
  C:\Windows\Minidump\050415-12433-01.dmp
  C:\Users\John\AppData\Local\Temp\WER-26270-0.sysdata.xml


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I just want to make sure of which component i need to replace, because i am planning to replace that power supply unit. If that doesn't work, then next in line is hard drive. :D

 

Hope someone can help me.

 



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#2 Citizen_WD

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Posted 04 May 2015 - 07:43 AM

Hi there JohnWeber, 
 
The dump is STOP 0x101 error - which relates to CPU fault. 
You can try to do the followings: 
 Boot into Safe Mode with Networking, uninstall the Display Drivers including Catalyst Control Center (if you have it available). Than install the latest version of drivers and reboot into normal mode
 
Also - are you convinced that your CPU isn't overheating? Have you changed the thermal paste? You can take a look here: http://answers.microsoft.com/en-us/windows/forum/windows_7-system/blue-screen-bccode-101/75ba023a-7dc2-48e0-8ad5-794af3d27b21
 
My personal opinion is this: if you have known issues (such as underpowered PSU, old drivers etc.) - first of all take care of those. Also, if you have doubts about your HDD health - run a diagnostics tool to check it's condition and functionality (best done with the manufacturer utility). Last but not least - do a backup of your data and do a fresh install of Windows. If none of this helps than, most likely, you have a serious CPU or other hardware issue and would be best if you take the PC to a specialist. 
 
Hope this helps, Citizen_WD


#3 JohnWeber

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Posted 04 May 2015 - 08:08 AM

Thanks for advice, Citizen_WD, of course it helps. I will do some diagnostics myself, if i'm going to make it worse, so be it, but i would like to learn something from the process. I will let you know how it went.



#4 JohnWeber

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Posted 04 May 2015 - 11:28 AM

Just wanted to add latest update on the situation.

CPU temp before BSOD is rising around 70 °C when it got its load. After i get BSOD, i check health status in BIOS and CPU temp there was 50 °C and system temp: 71 °C. System fan speed 0 RPM.

Which one is that? Is that counts same as cpu? Or system fan is the one that is component of power supply unit?



#5 Citizen_WD

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Posted 05 May 2015 - 02:39 AM

Hi again, 
 
CPU temperatures of around 70-80 C under load are normal, you have to take measures if they rise above 85-90. The system fan is normally the one positioned on the back of the case and it's job is to provide air flow in general.  The CPU, Video Card and PSU are different and they cool specific components. 
 
The good news is that your PC isn't overheating but that makes finding the culprit of your problem even harder. You can upload the minidump file ( C:\Windows\Minidump\050415-12433-01.dmp) and I can try assess the situation further. 
 
Citizen_WD

Edited by Citizen_WD, 05 May 2015 - 02:40 AM.





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