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Computer randomly restarting-kernel power 41- BugcheckCode 257


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#1 Rachel1786

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Posted 03 May 2015 - 09:19 PM

My hubby is always having issues with his computers, my brother recently rebuilt him this computer and now he is having issues again(starting to think he is the problem!)

So he has been complaining that the computer has been randomly shutting down/ restarting, from that he says it always happens when he is playing minecraft or civilalizations 5(mayby skyrim as well) basically I believe he is always playing a game when it crashes, I'll confirm that tomorrow.

  

I finally got around to checking the event log, which was showing a kernel power 41, but it wasn't generating a bugcheck code, I did some research and started running some tests to try to figure out what was causing the problem. I downloaded AMD Over Drive to try to see if it was an over heating issue and while one of the tests was running (go figure it happened while I was in the other room) it crashed and I got a blue screen 

20150503_214448_zpspddn076n.jpg

and this time it generated a bugcheck code 257

Other details from the event log:

- System
    - Provider
      [ Name] Microsoft-Windows-Kernel-Power       [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
      EventID 41       Version 2       Level 1       Task 63       Opcode 0       Keywords 0x8000000000000002     - TimeCreated
      [ SystemTime] 2015-05-04T01:45:54.849211100Z
      EventRecordID 39651       Correlation     - Execution
      [ ProcessID] 4       [ ThreadID] 8
      Channel System       Computer Anthony-PC     - Security
      [ UserID] S-1-5-18
- EventData
    BugcheckCode 257     BugcheckParameter1 0x31     BugcheckParameter2 0x0     BugcheckParameter3 0x8d301120     BugcheckParameter4 0x2     SleepInProgress false     PowerButtonTimestamp 0

 

 

Any idea what the problem could be and how to fix it?

 

 

 

 



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#2 Kirbyofdeath

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Posted 04 May 2015 - 10:26 AM

Can you please zip and upload all the minidump files located in c:\windows\minidump?



#3 dc3

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Posted 04 May 2015 - 11:35 AM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark only the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 Rachel1786

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Posted 04 May 2015 - 07:56 PM

Can you please zip and upload all the minidump files located in c:\windows\minidump?

I cannot get the computer to open the file, it says "windows cannot open this file..." ect

 

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark only the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 

 

http://speccy.piriform.com/results/ohQOfZOwniUTdSfRu2GGYl5

 

MiniToolBox by Farbar  Version: 14-04-2015
Ran by Anthony (administrator) on 04-05-2015 at 20:55:44
Running from "C:\Users\Anthony\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Model: MS-7721 Manufacturer: MSI
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/04/2015 08:04:12 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation Scheduler (sppuinotify.dll) failed with the following error code:
0x80070005

Error: (05/04/2015 07:04:12 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation Scheduler (sppuinotify.dll) failed with the following error code:
0x80070005

Error: (05/04/2015 06:04:12 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation Scheduler (sppuinotify.dll) failed with the following error code:
0x80070005

Error: (05/04/2015 05:04:12 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation Scheduler (sppuinotify.dll) failed with the following error code:
0x80070005

Error: (05/04/2015 04:04:11 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation Scheduler (sppuinotify.dll) failed with the following error code:
0x80070005

Error: (05/04/2015 03:04:11 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation Scheduler (sppuinotify.dll) failed with the following error code:
0x80070005

Error: (05/04/2015 02:04:11 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation Scheduler (sppuinotify.dll) failed with the following error code:
0x80070005

Error: (05/04/2015 01:04:11 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation Scheduler (sppuinotify.dll) failed with the following error code:
0x80070005

Error: (05/04/2015 00:04:11 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation Scheduler (sppuinotify.dll) failed with the following error code:
0x80070005

Error: (05/04/2015 11:04:11 AM) (Source: Software Protection Platform Service) (User: )
Description: License Activation Scheduler (sppuinotify.dll) failed with the following error code:
0x80070005


System errors:
=============
Error: (05/04/2015 10:04:11 AM) (Source: DCOM) (User: )
Description: C:\Windows\System32\slui.exe -Embedding5{F87B28F1-DA9A-4F35-8EC0-800EFCF26B83}

Error: (05/04/2015 09:20:12 AM) (Source: DCOM) (User: )
Description: C:\Windows\System32\slui.exe -Embedding5{F87B28F1-DA9A-4F35-8EC0-800EFCF26B83}

Error: (05/04/2015 09:16:00 AM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!

Error: (05/04/2015 00:22:20 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070308: Security Update for Windows 7 (KB3036493).

Error: (05/03/2015 10:34:03 PM) (Source: DCOM) (User: )
Description: C:\Windows\System32\slui.exe -Embedding5{F87B28F1-DA9A-4F35-8EC0-800EFCF26B83}

Error: (05/03/2015 09:46:06 PM) (Source: BugCheck) (User: )
Description: 0x00000101 (0x00000031, 0x00000000, 0x8d301120, 0x00000002)C:\Windows\MEMORY.DMP050315-12776-01

Error: (05/03/2015 09:46:00 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:42:28 PM on ‎5/‎3/‎2015 was unexpected.

Error: (05/03/2015 08:18:15 PM) (Source: Service Control Manager) (User: )
Description: The AODService service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (05/03/2015 02:03:39 PM) (Source: DCOM) (User: )
Description: C:\Windows\System32\slui.exe -Embedding5{F87B28F1-DA9A-4F35-8EC0-800EFCF26B83}

Error: (05/03/2015 00:41:21 PM) (Source: DCOM) (User: )
Description: C:\Windows\System32\slui.exe -Embedding5{F87B28F1-DA9A-4F35-8EC0-800EFCF26B83}


Microsoft Office Sessions:
=========================
Error: (05/04/2015 08:04:12 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x80070005

Error: (05/04/2015 07:04:12 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x80070005

Error: (05/04/2015 06:04:12 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x80070005

Error: (05/04/2015 05:04:12 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x80070005

Error: (05/04/2015 04:04:11 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x80070005

Error: (05/04/2015 03:04:11 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x80070005

Error: (05/04/2015 02:04:11 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x80070005

Error: (05/04/2015 01:04:11 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x80070005

Error: (05/04/2015 00:04:11 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x80070005

Error: (05/04/2015 11:04:11 AM) (Source: Software Protection Platform Service)(User: )
Description: 0x80070005



=========================== Installed Programs ============================
3DMark (HKLM\...\{33f8bc21-1d62-455b-8038-c8296d01ec48}) (Version: 1.4.780.0 - Futuremark)
3DMark (Version: 1.4.780.0 - Futuremark) Hidden
Adobe Flash Player 17 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Advanced SystemCare 8 (HKLM\...\Advanced SystemCare 8_is1) (Version: 8.2.0 - IObit)
AMD Catalyst Control Center (Version: 2013.1101.1244.20992 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{44537D5C-4CB8-CFCD-2D95-9205FF380CCC}) (Version: 8.0.915.0 - Advanced Micro Devices, Inc.)
AMD Fuel (Version: 2013.1101.1244.20992 - Advanced Micro Devices, Inc.) Hidden
AMD OverDrive (HKLM\...\{EEB605FD-C5F5-4946-90F3-D65C604A9187}) (Version: 4.3.1.0698 - Advanced Micro Devices, Inc.)
AMD USB 3.0 Device Detector (Version: 2.1.29.0 - Advanced Micro Devices, Inc.) Hidden
AMD Wireless Display v3.0 (Version: 1.0.0.14 - Advanced Micro Devices, Inc.) Hidden
Avast Free Antivirus (HKLM\...\Avast) (Version: 10.2.2218 - AVAST Software)
Catalyst Control Center - Branding (Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (Version: 2013.1101.1244.20992 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (Version: 2013.1101.1244.20992 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (Version: 2013.1101.1244.20992 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Profiles Desktop (Version: 2013.1101.1244.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (Version: 2013.1101.1243.20992 - Advanced Micro Devices, Inc.) Hidden
ccc-utility (Version: 2013.1101.1244.20992 - Advanced Micro Devices, Inc.) Hidden
Core Temp 1.0 RC6 (HKLM\...\{086D343F-8E78-4AFC-81AC-D6D414AFD8AC}_is1) (Version: 1.0 - Alcpu)
CPUID HWMonitor 1.27 (HKLM\...\CPUID HWMonitor_is1) (Version:  - )
Futuremark SystemInfo (HKLM\...\{E114E635-F06E-43B4-A800-74A22536B1B0}) (Version: 4.30.472.0 - Futuremark)
Google Chrome (HKLM\...\Google Chrome) (Version: 42.0.2311.135 - Google Inc.)
Google Update Helper (Version: 1.3.21.115 - Google Inc.) Hidden
Google Update Helper (Version: 1.3.26.9 - Google Inc.) Hidden
HydraVision (Version: 4.2.252.0 - Advanced Micro Devices, Inc.) Hidden
IObit Uninstaller (HKLM\...\IObitUninstall) (Version: 4.2.6.2 - IObit)
Java 8 Update 45 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
Java Auto Updater (Version: 2.8.45.14 - Oracle Corporation) Hidden
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Minutor (HKLM\...\{C23318A7-DFCC-4838-9434-6150A53A5ABF}) (Version: 2.0.1 - Sean Kasun)
Mozilla Firefox 37.0.2 (x86 en-US) (HKLM\...\Mozilla Firefox 37.0.2 (x86 en-US)) (Version: 37.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 34.0.5 - Mozilla)
PerformanceTest v8.0 (HKLM\...\PerformanceTest 8_is1) (Version: 8.0.1047.0 - Passmark Software)
Realtek Ethernet Controller Driver (HKLM\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.72.410.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7111 - Realtek Semiconductor Corp.)
Renesas Electronics USB 3.0 Host Controller Driver (HKLM\...\InstallShield_{17528CE4-C333-48FB-A9E4-D841E795CDCE}) (Version: 3.0.23.0 - Renesas Electronics Corporation)
Renesas Electronics USB 3.0 Host Controller Driver (Version: 3.0.23.0 - Renesas Electronics Corporation) Hidden
Secunia PSI (3.0.0.10004) (HKLM\...\Secunia PSI) (Version: 3.0.0.10004 - Secunia)
Sid Meier's Civilization V (HKLM\...\Steam App 8930) (Version:  - 2K Games, Inc.)
Sid Meier's Civilization V SDK (HKLM\...\Steam App 16830) (Version:  - Firaxis Games)
Smart Defrag 4 (HKLM\...\Smart Defrag 4_is1) (Version: 4.0 - IObit)
Sophos Virus Removal Tool (HKLM\...\{B829E117-D072-41EA-9606-9826A38D34C1}) (Version: 2.5.4 - Sophos Limited)
Steam (HKLM\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
Super-Charger (HKLM\...\{7CDF10DD-A9B5-4DA3-AB95-E193248D4369}_is1) (Version: 1.2.022 - MSI)
Surfing Protection (HKLM\...\IObit Surfing Protection_is1) (Version: 1.2 - IObit)
The Elder Scrolls V: Skyrim (HKLM\...\Steam App 72850) (Version:  - Bethesda Game Studios)

========================= Memory info: ===================================

Percentage of memory in use: 57%
Total physical RAM: 3028.02 MB
Available physical RAM: 1295.44 MB
Total Pagefile: 6054.34 MB
Available Pagefile: 3432.09 MB
Total Virtual: 2047.88 MB
Available Virtual: 1940.01 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:931.41 GB) (Free:882.08 GB) NTFS
2 Drive d: (Civilization V Complete) (CDROM) (Total:5.68 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\ANTHONY-PC

Administrator            Anthony                  Guest                    

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 



#5 dc3

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Posted 05 May 2015 - 09:08 AM

I will be out of town until late afternoon west coast time.  I will have to read the log when I get back.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 Rachel1786

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Posted 06 May 2015 - 11:34 AM

I will be out of town until late afternoon west coast time.  I will have to read the log when I get back.

Take your time, I'm sure you have a life outside of this :-)



#7 dc3

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Posted 06 May 2015 - 12:27 PM

Open the Control Panel and click on System and Security.

 

Click on Windows Update, then click on View Update History.

 

In this window you will see all of the updates listed under Name, you will see Status to the right of this.

 

Post any updates that are recognized as important which have failed.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 Rachel1786

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Posted 06 May 2015 - 12:55 PM

It looks like all the ones that failed were successfully installed the next day(which may have been after I uploaded the log. My hubby has a habbit of leaving his computer on 24/7 so I ususally shut it down when I happen to come on it and see there are updated to install.

 

ETA:there are also a lot of updates from a few months ago that failed but I think they were also installed at a later date, but there are too many of them to confirm that for sure. I can make a screen shot of those as well if you think it is necessary.

Attached Files


Edited by Rachel1786, 06 May 2015 - 01:00 PM.


#9 dc3

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Posted 06 May 2015 - 01:07 PM

That is the same update which was reported in the Event Viewer error in the MiniToolBox.

 

Check one other thing for me.  In the Start Menu right click on Computer, when the new menu opens click on Properties.  See if this computer is being recognized as being activated.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 Rachel1786

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Posted 06 May 2015 - 01:15 PM

That is the same update which was reported in the Event Viewer error in the MiniToolBox.

 

Check one other thing for me.  In the Start Menu right click on Computer, when the new menu opens click on Properties.  See if this computer is being recognized as being activated.

I'm not seeing anything about the computer being recognized as being activated or not. Maybe I'm not in the correct location?

Attached Files



#11 dc3

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Posted 06 May 2015 - 02:15 PM

Ok... that's weird.

 

Let's try this another way.

 

Click on the Start orb, click on Control panel, click on System Security, then click on System.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 Rachel1786

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Posted 06 May 2015 - 04:52 PM

Ok... that's weird.

 

Let's try this another way.

 

Click on the Start orb, click on Control panel, click on System Security, then click on System.

that brings me to the exact same screen



#13 jcgriff2

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Posted 07 May 2015 - 03:54 AM

The screenshot in post #1 shows a BSOD with bugcheck 0x101 - a CPU hang. If the CPU locks up or becomes non-responsive and remains for x-seconds (usually 20 or 30 secs), the error handler forces  0x101.

 

Did your brother install new CPUs when he rebuilt the system?

 

One or more may be faulty.

 

Also - is your husband overclocking the system?  

 

If so, return to default settings.

 

Regards. . .

 

jcgriff2

 

EDIT:  I don't know what to make of the "bugcheck 257" line as I am unfamiliar with an actual 0x257 bugcheck.  I see that it is reported in the XML view of Event Viewer, which may mean it is not a hex  number.


Edited by jcgriff2, 07 May 2015 - 03:59 AM.

Microsoft MVP 2009-2015

#14 Rachel1786

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Posted 07 May 2015 - 08:42 AM

I'm pretty sure he installed new cpus but I'd have to either ask him or check the list of parts I bought when I get home this afternoon.
Hubby doesn't really know anything about computers so everything it default settings unless I change something and I didn't overclock the system(honestly I'm not even sure what overclocking is lol)

#15 dc3

dc3

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Posted 07 May 2015 - 09:17 AM

Did your brother install new CPUs when he rebuilt the system?

 

One or more may be faulty.

Since the MSI A78M-E45 motherboard only has one CPU (Central Processing Unit) I am guessing you perhaps meant CPU driver?


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