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12 replies to this topic

#1 Marine1955

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Posted 03 May 2015 - 04:54 PM

Just about 3 weeks ago this company who worked on my computer messed up my photos and now I can't view any more like before. All I get is Block with a sunburst showing..
Any help to fix this would greatly be appreciated...



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#2 Havachat

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Posted 04 May 2015 - 06:18 AM

1/  Can you transfer the Photos or some of them to a Usb Stick and view them normally on another PC ?

2/  What Software are you using to View them ? Windows Default Viewer ?

 

Could be Corrupt files or software issue , but if above option 1 works , then save all externally.

Find out also if the Company provides any warranty on their work.



#3 Marine1955

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Posted 04 May 2015 - 06:30 AM

No , cause I'm not smart enough do it..



#4 quietman7

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Posted 04 May 2015 - 06:41 AM

Why not recontact the company which worked on your computer and ask them to fix things since you say they caused the problem?
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#5 Marine1955

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Posted 04 May 2015 - 06:57 AM

I did and they said Sorry, They are India or some place like that..



#6 Aura

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Posted 04 May 2015 - 07:13 AM

Hi Marine1955 :)

Can you take a screenshot of what happens when you try to view your photos, and attach it in your next reply? Because right now, we don't know what the real issue is.

mq1pzD6.pngHow to take a screenshot using the Snipping Tool
Follow the instructions below to take a screenshot using Windows' Snipping Tool:
  • Press on the Win Key + R to open the Run box;
  • Enter SnippingTool and press on Enter;
  • The Snipping Tool will open, asking you to choose the area to take in the screenshot;
  • Left click on the area where you want to start the screenshot, keep it, and drag the cursor across the screen;
  • Once done, release the left button to take the screenshot;
  • In the editing window, click on the File menu then Save As;
  • Save the screenshot in a folder that you can access easily;
  • Attaching the screenshot in your reply
    • Go in your thread and click on the Reply to this topic button in the top-right corner;
      85hPFGu.png
    • Below the text box you'll have the option to Attach files. Click on the Choose Files... button, navigate to your screenshot and select it;
      LKVBzF7.png
    • Once done, add a comment to your reply and post it;

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#7 Marine1955

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Posted 04 May 2015 - 07:30 AM

Thank you very much now it's all right working Guys...



#8 Aura

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Posted 04 May 2015 - 07:30 AM

Can you tell us how you solved your issue?

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#9 Marine1955

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Posted 04 May 2015 - 07:34 AM

Called a tech and he fixed the problem.. he reset the Default.



#10 Aura

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Posted 04 May 2015 - 07:35 AM

I guess he restored to the programs to their default file extensions, which is good. At least we know what the solution was for this issue and if anyone encounters it, they'll be able to give this solution a try. Thank you :)

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#11 Marine1955

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Posted 04 May 2015 - 09:04 AM

Yes sir he did. I should have thought of that'..



#12 Aura

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Posted 04 May 2015 - 09:07 AM

All good no worries, next time you will :)

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#13 Marine1955

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Posted 04 May 2015 - 09:26 AM

☺♪♫ Singing Praise ♪♫


Edited by Marine1955, 04 May 2015 - 09:29 AM.





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