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Unwanted pop up windows


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33 replies to this topic

#1 joysposybox

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Posted 03 May 2015 - 10:33 AM

Hi
I'm new to this site and have very little I.T knowledge. I was having problems with Deal Top ads so installed ADW cleaner from here and they're gone!  However, my other problem remains, I keep getting pop windows with a variety of ads ranging from Mac Keeper, Reimage, William Hill, Lotto......I could fill this page with examples but you get the gist! Having googled the problem most sites seem to suggest uninstalling from the programs menu but there is nothing on there that resembles any of the ads I keep getting. I've got Adblock plus and I've run scans with Avast and Malwarebytes but still get pop ups. Any advice in laymans terms would be appreciated! Thanks

Edited by Queen-Evie, 03 May 2015 - 10:45 AM.
moved from Windows 7 to Am I Infected


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#2 Sintharius

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Posted 03 May 2015 - 11:05 AM

Hello, and welcome :)

Please follow the instructions below in order - if you do not understand anything, feel free to stop and ask.

MiniToolbox by Farbar

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
  • List Restore Points
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

===

AdwCleaner by Xplode

Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database, please wait a bit.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button - a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
===

Security Check by screen317
  • Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt. Please copy and paste the contents of the log in your next reply.

Regards,
Alex

#3 joysposybox

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Posted 04 May 2015 - 04:27 AM

Hi, I've done the first bit but haven't a clue how to get it on here! Thought I would be able to copy and paste it but that doesn't work. I have it at the bottom of my screen if you can tell me how to post it.....Told you I had little IT knowledge!



#4 Sintharius

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Posted 04 May 2015 - 04:32 AM

Hi,

Can you describe what happens when you try to paste your log into the reply box?

Regards,
Alex

Edited by Alexstrasza, 04 May 2015 - 04:35 AM.


#5 joysposybox

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Posted 04 May 2015 - 04:39 AM

I found the log in the file box top left of screen so that's an improvement! There is no copy facility, I clicked on open file then select all, script was highlighted but no paste option.

#6 Sintharius

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Posted 04 May 2015 - 04:46 AM

Hi there,

You need to copy the contents of the Notepad file to the forum reply box. So when you select all of the log in Notepad, you need to copy it and then paste into the reply box.

If you cannot do that, let me know.

Regards,
Alex

#7 joysposybox

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Posted 04 May 2015 - 04:48 AM

MiniToolBox by Farbar Version: 14-04-2015
Ran by Joy (administrator) on 04-05-2015 at 10:20:58
Running from "C:\Users\Joy\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Model: SATELLITE L750 Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Atheros AR9002WB-1NG Wireless Network Adapter = Wireless Network Connection (Connected)
Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20) = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global defaultcurhoplimit=64 icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Toshiba
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : BE-B7-0D-85-82-59
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR9002WB-1NG Wireless Network Adapter
Physical Address. . . . . . . . . : 9C-B7-0D-85-82-59
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::9c3e:66c1:aca6:bbf0%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 04 May 2015 08:06:33
Lease Expires . . . . . . . . . . : 05 May 2015 08:06:46
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 463255309
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-D7-C2-52-04-7D-7B-63-C0-B9
DNS Servers . . . . . . . . . . . : 81.218.119.15
199.203.35.75
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : 04-7D-7B-63-C0-B9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 81.218.119.15

Name: google.com
Addresses: 2a00:1450:4017:802::200e
212.179.154.251
212.179.154.246
212.179.154.227
212.179.154.222
212.179.154.237
212.179.154.226
212.179.154.231
212.179.154.247
212.179.154.236
212.179.154.217
212.179.154.221
212.179.154.242
212.179.154.241
212.179.154.232
212.179.154.216
212.179.154.212


Pinging google.com [212.179.154.247] with 32 bytes of data:
Reply from 212.179.154.247: bytes=32 time=91ms TTL=54
Reply from 212.179.154.247: bytes=32 time=90ms TTL=54

Ping statistics for 212.179.154.247:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 90ms, Maximum = 91ms, Average = 90ms
Server: UnKnown
Address: 81.218.119.15

Name: yahoo.com
Addresses: 98.138.253.109
206.190.36.45
98.139.183.24


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=174ms TTL=51
Reply from 98.138.253.109: bytes=32 time=174ms TTL=51

Ping statistics for 98.138.253.109:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 174ms, Maximum = 174ms, Average = 174ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
14...be b7 0d 85 82 59 ......Microsoft Virtual WiFi Miniport Adapter
13...9c b7 0d 85 82 59 ......Atheros AR9002WB-1NG Wireless Network Adapter
12...04 7d 7b 63 c0 b9 ......Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
1...........................Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.3 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.3 281
192.168.1.3 255.255.255.255 On-link 192.168.1.3 281
192.168.1.255 255.255.255.255 On-link 192.168.1.3 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.3 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.3 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
13 281 fe80::/64 On-link
13 281 fe80::9c3e:66c1:aca6:bbf0/128
On-link
1 306 ff00::/8 On-link
13 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/04/2015 08:06:55 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/03/2015 00:10:53 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/03/2015 11:37:56 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/03/2015 07:57:28 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/02/2015 05:00:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1154

Error: (05/02/2015 05:00:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1154

Error: (05/02/2015 05:00:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/02/2015 02:12:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1092

Error: (05/02/2015 02:12:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1092

Error: (05/02/2015 02:12:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second


System errors:
=============
Error: (05/03/2015 00:09:16 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has stopped unexpectedly.

Module Path: C:\windows\system32\athihvs.dll

Error: (05/03/2015 00:09:16 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has stopped unexpectedly.

Module Path: C:\windows\system32\athihvs.dll

Error: (05/03/2015 00:09:13 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has stopped unexpectedly.

Module Path: C:\windows\system32\athihvs.dll

Error: (05/03/2015 00:09:02 PM) (Source: Service Control Manager) (User: )
Description: The Windows Presentation Foundation Font Cache 3.0.0.0 service terminated unexpectedly. It has done this 2 time(s).

Error: (05/03/2015 00:09:01 PM) (Source: Service Control Manager) (User: )
Description: The Nero MediaHome 4 Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 1 milliseconds: Restart the service.

Error: (05/03/2015 00:09:00 PM) (Source: Service Control Manager) (User: )
Description: The TPCH Service service terminated unexpectedly. It has done this 1 time(s).

Error: (05/03/2015 00:09:00 PM) (Source: Service Control Manager) (User: )
Description: The TOSHIBA HDD SSD Alert Service service terminated unexpectedly. It has done this 1 time(s).

Error: (05/03/2015 00:09:00 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Management and Security Application User Notification Service service terminated unexpectedly. It has done this 1 time(s).

Error: (05/03/2015 00:09:00 PM) (Source: Service Control Manager) (User: )
Description: The Nero Update service terminated unexpectedly. It has done this 1 time(s).

Error: (05/03/2015 00:09:00 PM) (Source: Service Control Manager) (User: )
Description: The ConfigFree Service service terminated unexpectedly. It has done this 1 time(s).


Microsoft Office Sessions:
=========================
Error: (05/04/2015 08:06:55 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/03/2015 00:10:53 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/03/2015 11:37:56 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/03/2015 07:57:28 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/02/2015 05:00:24 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1154

Error: (05/02/2015 05:00:24 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1154

Error: (05/02/2015 05:00:24 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/02/2015 02:12:10 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1092

Error: (05/02/2015 02:12:10 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1092

Error: (05/02/2015 02:12:10 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second


CodeIntegrity Errors:
===================================
Date: 2014-10-08 15:40:54.919
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\PCTRunner\pcwtc64f.sys because the set of per-page image hashes could not be found on the system.

Date: 2014-10-08 15:40:54.416
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\PCTRunner\pcwtc64f.sys because the set of per-page image hashes could not be found on the system.

Date: 2014-10-08 15:40:53.980
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\PCTRunner\pcwtc64f.sys because the set of per-page image hashes could not be found on the system.

Date: 2014-10-08 15:29:19.934
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\PCTRunner\pcwtc64f.sys because the set of per-page image hashes could not be found on the system.

Date: 2014-10-08 15:29:19.703
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\PCTRunner\pcwtc64f.sys because the set of per-page image hashes could not be found on the system.

Date: 2014-10-08 15:29:19.462
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\PCTRunner\pcwtc64f.sys because the set of per-page image hashes could not be found on the system.



=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (Version: 7.2.8 - Hewlett-Packard) Hidden
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.007.20033 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 17.0.0.144 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 17.0.0.144 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Adobe Shockwave Player 12.0 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.0.4.144 - Adobe Systems, Inc.)
Advertising Center (x32 Version: 0.0.0.2 - Nero AG) Hidden
Atheros Bluetooth Filter Driver Package (HKLM\...\{65486209-5C54-439C-8383-8AC9BBE25932}) (Version: 1.00.007 - Atheros Communications)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 1.0.0.36 - Atheros Communications Inc.)
Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 9.2 - Atheros)
Avast Free Antivirus (HKLM-x32\...\avast) (Version: 10.2.2218 - AVAST Software)
B110 (x32 Version: 140.0.283.000 - Hewlett-Packard) Hidden
BBC iPlayer Desktop (HKLM-x32\...\BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1) (Version: 3.2.15 - British Broadcasting Corp.)
BBC iPlayer Desktop (x32 Version: 3.2.15 - British Broadcasting Corp.) Hidden
BBC iPlayer Downloads (HKLM-x32\...\{D8753E3F-B86E-4BA6-A44A-6D92BFB38519}) (Version: 1.11.0 - BBC)
Bejeweled 2 Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Bejeweled 3 (x32 Version: 2.2.0.97 - WildTangent) Hidden
Big Fish: Game Manager (HKLM-x32\...\BFGC) (Version: 3.3.0.2 - )
Bluetooth Stack for Windows by Toshiba (HKLM\...\{CEBB6BFB-D708-4F99-A633-BC2600E01EF6}) (Version: v8.00.04(T) - TOSHIBA CORPORATION)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
BufferChm (x32 Version: 140.0.212.000 - Hewlett-Packard) Hidden
Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version: 1.3.5.0 - Canon Inc.)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version: - ?Canon Inc.?)
Canon Inkjet Printer/Scanner/Fax Extended Survey Program (HKLM-x32\...\CANONIJPLM100) (Version: 4.0.0 - Canon Inc.)
Canon MG2200 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG2200_series) (Version: 1.00 - Canon Inc.)
Canon MG2200 series On-screen Manual (HKLM-x32\...\Canon MG2200 series On-screen Manual) (Version: 7.5.0 - Canon Inc.)
Canon MG2200 series User Registration (HKLM-x32\...\Canon MG2200 series User Registration) (Version: - Canon Inc.?)
Canon My Image Garden (HKLM-x32\...\Canon My Image Garden) (Version: 1.0.0 - Canon Inc.)
Canon My Image Garden Design Files (HKLM-x32\...\Canon My Image Garden Design Files) (Version: 1.0.0 - Canon Inc.)
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.0.0 - Canon Inc.)
Canon Quick Menu (HKLM-x32\...\CanonQuickMenu) (Version: 2.0.0 - Canon Inc.)
Chicken Invaders 3 - Revenge of the Yolk (x32 Version: 2.2.0.95 - WildTangent) Hidden
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.51.1.0 - Conexant)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Definition Update for Microsoft Office 2010 (KB2965299) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{D1102BF0-0FBC-4344-BF90-95DA329C6D4A}) (Version: - Microsoft)
Diner Dash 2 Restaurant Rescue (x32 Version: 2.2.0.95 - WildTangent) Hidden
FATE (x32 Version: 2.2.0.97 - WildTangent) Hidden
Final Drive: Nitro (x32 Version: 2.2.0.95 - WildTangent) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 42.0.2311.135 - Google Inc.)
Google Drive (HKLM-x32\...\{6C36881B-0E51-4231-9D02-BF2149664D34}) (Version: 1.20.8672.3137 - Google, Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6227.252 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
HP Photosmart Wireless B110 All-In-One Driver Software 14.0 Rel. 7 (HKLM\...\{59C83C08-63F4-4AEC-81D6-392C5E23B843}) (Version: 14.0 - HP)
HPAppStudio (x32 Version: 140.0.95.000 - Hewlett-Packard) Hidden
HPDiagnosticAlert (x32 Version: 1.00.0000 - Microsoft) Hidden
Insaniquarium Deluxe (x32 Version: 2.2.0.97 - WildTangent) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2353 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.6.0.1002 - Intel Corporation)
Java 7 Update 51 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217025FF}) (Version: 7.0.510 - Oracle)
Java 8 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.45.14 - Oracle Corporation) Hidden
JavaFX 2.1.1 (HKLM-x32\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Single Image 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Primary Interoperability Assemblies 2005 (HKLM-x32\...\{2C303EE0-A595-3543-A71A-931C7AC40EDE}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.50908 - Microsoft Corporation) Hidden
Mozilla Firefox 37.0.2 (x86 en-GB) (HKLM-x32\...\Mozilla Firefox 37.0.2 (x86 en-GB)) (Version: 37.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 32.0.3 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Mystery Case Files: Dire Grove, Sacred Grove (HKLM-x32\...\BFG-MCF - Dire Grove Sacred Grove) (Version: - )
Nero 10 Movie ThemePack Basic (x32 Version: 10.6.10000.1.0 - Nero AG) Hidden
Nero BackItUp 10 (HKLM-x32\...\{68AB6930-5BFF-4FF6-923B-516A91984FE6}) (Version: 5.8.10900.8.100 - Nero AG)
Nero BackItUp 10 Help (CHM) (x32 Version: 10.6.10700 - Nero AG) Hidden
Nero Blu-ray Player (x32 Version: 12.1.20081 - Nero AG) Hidden
Nero BurnRights 10 (HKLM-x32\...\{943CFD7D-5336-47AF-9418-E02473A5A517}) (Version: 4.4.10400.2.100 - Nero AG)
Nero BurnRights 10 Help (CHM) (x32 Version: 10.6.10700 - Nero AG) Hidden
Nero Control Center 10 (x32 Version: 10.6.12700.0.7 - Nero AG) Hidden
Nero ControlCenter (x32 Version: 9.0.0.1 - Nero AG) Hidden
Nero ControlCenter 10 Help (CHM) (x32 Version: 10.6.10800 - Nero AG) Hidden
Nero Core Components 10 (x32 Version: 2.0.20000.9.12 - Nero AG) Hidden
Nero Express 10 (HKLM-x32\...\{70550193-1C22-445C-8FA4-564E155DB1A7}) (Version: 10.6.10700.5.100 - Nero AG)
Nero Express 10 Help (CHM) (x32 Version: 10.6.10700 - Nero AG) Hidden
Nero InfoTool 10 (HKLM-x32\...\{F412B4AF-388C-4FF5-9B2F-33DB1C536953}) (Version: 7.4.10300.1.100 - Nero AG)
Nero InfoTool 10 Help (CHM) (x32 Version: 10.6.10700 - Nero AG) Hidden
Nero Installer (x32 Version: 4.4.9.0 - Nero AG) Hidden
Nero MediaHome (x32 Version: 1.26.5300 - Nero AG) Hidden
Nero MediaHome 4 (x32 Version: 4.5.8.0 - Nero AG) Hidden
Nero MediaHome 4 Essentials (HKLM-x32\...\{f2830c4e-84ba-488f-b308-d7d8490c53ce}) (Version: - Nero AG)
Nero MediaHome 4 Help (x32 Version: 4.5.5.0 - Nero AG) Hidden
Nero Multimedia Suite 10 Essentials (HKLM-x32\...\{2063D199-D79F-471A-9019-9E647296394D}) (Version: 10.6.10300 - Nero AG)
Nero Online Upgrade (x32 Version: 1.3.0.0 - Nero AG) Hidden
Nero RescueAgent 10 (HKLM-x32\...\{E337E787-CF61-4B7B-B84F-509202A54023}) (Version: 3.6.10500.3.100 - Nero AG)
Nero RescueAgent 10 Help (CHM) (x32 Version: 10.6.10800 - Nero AG) Hidden
Nero StartSmart 10 (HKLM-x32\...\{F61D489E-6C44-49AC-AD02-7DA8ACA73A65}) (Version: 10.6.10500.3.100 - Nero AG)
Nero StartSmart 10 Help (CHM) (x32 Version: 10.6.10700 - Nero AG) Hidden
Nero Update (x32 Version: 11.0.13600.45.0 - Nero AG) Hidden
NeroKwikMedia Help (CHM) (x32 Version: 10.6.10900 - Nero AG) Hidden
Network64 (Version: 140.0.215.000 - Hewlett-Packard) Hidden
Network64 (Version: 140.0.221.000 - Hewlett-Packard) Hidden
Penguins! (x32 Version: 2.2.0.95 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.95 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
Polar Bowler (x32 Version: 2.2.0.97 - WildTangent) Hidden
PS_AIO_07_B110_SW_Min (x32 Version: 140.0.142.000 - Hewlett-Packard) Hidden
QuickTransfer (x32 Version: 140.0.98.000 - Hewlett-Packard) Hidden
Realtek USB 2.0 Reader Driver (HKLM-x32\...\{62BBB2F0-E220-4821-A564-730807D2C34D}) (Version: 1.0.0.15 - Realtek Semiconductor Corp.)
Redemption Cemetery: Curse of the Raven Collector's Edition (HKLM-x32\...\BFG-Redemption Cemetery - Curse of the Raven Collector's Edition) (Version: - )
Scan (x32 Version: 140.0.80.000 - Hewlett-Packard) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version: - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version: - Microsoft) Hidden
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Slingo Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
SONIC MEGA COLLECTION PLUS (HKLM-x32\...\{4C642BF2-C083-4C00-B832-48BA1CBB08D8}) (Version: 1.00.0000 - SEGA CORPORATION)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.2.11.1 - Synaptics Incorporated)
Toolbox (x32 Version: 140.0.428.000 - Hewlett-Packard) Hidden
TOSHIBA Assist (HKLM-x32\...\{C2A276E3-154E-44DC-AAF1-FFDD7FD30E35}) (Version: 4.02.02 - TOSHIBA CORPORATION)
TOSHIBA Bulletin Board (HKLM-x32\...\InstallShield_{43DBC64B-3DD1-47E2-8788-D3C3B110C574}) (Version: 2.1.10.64 - TOSHIBA Corporation)
TOSHIBA Bulletin Board (Version: 2.1.10.64 - TOSHIBA Corporation) Hidden
TOSHIBA ConfigFree (HKLM-x32\...\{D5AEEAA2-184E-4A2A-BAA3-6225EA4B9516}) (Version: 8.0.37 - TOSHIBA CORPORATION)
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.1.0.6 for x64 - TOSHIBA Corporation)
TOSHIBA eco Utility (HKLM\...\{B3FF1CD9-B2F0-4D71-BB55-5F580401C48E}) (Version: 1.2.25.64 - TOSHIBA Corporation)
TOSHIBA Face Recognition (HKLM-x32\...\InstallShield_{F67FA545-D8E5-4209-86B1-AEE045D1003F}) (Version: 3.1.8.64 - TOSHIBA Corporation)
TOSHIBA Face Recognition (Version: 3.1.8.64 - TOSHIBA Corporation) Hidden
TOSHIBA Hardware Setup (HKLM-x32\...\InstallShield_{C4FFA951-9678-4D51-84B4-AFD15D3C45AD}) (Version: 4.08.06.00 - )
TOSHIBA Hardware Setup (Version: 4.08.06.00 - TOSHIBA) Hidden
TOSHIBA HDD/SSD Alert (HKLM-x32\...\InstallShield_{D4322448-B6AF-4316-B859-D8A0E84DCB38}) (Version: 3.1.64.7 - TOSHIBA Corporation)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.7 - TOSHIBA Corporation) Hidden
TOSHIBA HDD/SSD Alert (x32 Version: 3.1.64.7 - TOSHIBA Corporation) Hidden
Toshiba Manuals (HKLM-x32\...\{90FF4432-21B7-4AF6-BA6E-FB8C1FED9173}) (Version: 10.02 - TOSHIBA)
TOSHIBA Online Product Information (HKLM-x32\...\{2290A680-4083-410A-ADCC-7092C67FC052}) (Version: 4.01.0000 - TOSHIBA)
TOSHIBA PC Health Monitor (HKLM\...\{9DECD0F9-D3E8-48B0-A390-1CF09F54E3A4}) (Version: 1.7.9.64M - TOSHIBA Corporation)
TOSHIBA Places Icon Utility (HKLM-x32\...\{461F6F0D-7173-4902-9604-AB1A29108AF2}) (Version: 1.0.2.4 - TOSHIBA)
TOSHIBA Recovery Media Creator (HKLM-x32\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 2.1.3.5109 - TOSHIBA CORPORATION)
TOSHIBA Recovery Media Creator Reminder (HKLM-x32\...\InstallShield_{773970F1-5EBA-4474-ADEE-1EA3B0A59492}) (Version: 1.00.0019 - TOSHIBA)
TOSHIBA Recovery Media Creator Reminder (x32 Version: 1.00.0019 - TOSHIBA) Hidden
TOSHIBA ReelTime (HKLM-x32\...\InstallShield_{24811C12-F4A9-4D0F-8494-A7B8FE46123C}) (Version: 1.7.17.64 - TOSHIBA Corporation)
TOSHIBA ReelTime (Version: 1.7.17.64 - TOSHIBA Corporation) Hidden
TOSHIBA Service Station (HKLM-x32\...\{AC6569FA-6919-442A-8552-073BE69E247A}) (Version: 2.1.52 - TOSHIBA)
TOSHIBA Sleep Utility (HKLM-x32\...\{654F7484-88C5-46DC-AB32-C66BCB0E2102}) (Version: 1.4.2.7 - TOSHIBA Corporation)
TOSHIBA Supervisor Password (HKLM-x32\...\InstallShield_{CBD6B23D-41D5-4A46-8019-6208516C9712}) (Version: 4.08.06.00 - )
TOSHIBA Supervisor Password (Version: 4.08.06.00 - TOSHIBA) Hidden
TOSHIBA TEMPRO (HKLM-x32\...\{F082CB11-4794-4259-99A1-D91BA762AD15}) (Version: 3.35 - Toshiba Europe GmbH)
TOSHIBA Value Added Package (HKLM-x32\...\InstallShield_{066CFFF8-12BF-4390-A673-75F95EFF188E}) (Version: 1.5.4.64 - TOSHIBA Corporation)
TOSHIBA Value Added Package (Version: 1.5.4.64 - TOSHIBA Corporation) Hidden
TOSHIBA Value Added Package (x32 Version: 1.5.4.64 - TOSHIBA Corporation) Hidden
TOSHIBA Web Camera Application (HKLM-x32\...\InstallShield_{6F3C8901-EBD3-470D-87F8-AC210F6E5E02}) (Version: 2.0.0.19 - TOSHIBA Corporation)
TOSHIBA Web Camera Application (x32 Version: 2.0.0.19 - TOSHIBA Corporation) Hidden
TOSHIBA Wireless LAN Indicator (HKLM-x32\...\{CDADE9BC-612C-42B8-B929-5C6A823E7FF9}) (Version: 1.0.3 - TOSHIBA CORPORATION)
Update for Microsoft Access 2010 (KB2837601) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{53FAC141-5C6B-4F97-ABC4-E635ABBC59E5}) (Version: - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-0016-0409-0000-0000000FF1CE}_Office14.SingleImage_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version: - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.SingleImage_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version: - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM-x32\...\{90140000-001B-0409-0000-0000000FF1CE}_Office14.SingleImage_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version: - Microsoft)
Update for Microsoft Excel 2010 (KB2956084) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{530585A7-6AC9-4C29-81B7-D24A6CB031C8}) (Version: - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2881026) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{E9B182C4-9B69-4A42-A799-C145FED67701}) (Version: - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2881026) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{E9B182C4-9B69-4A42-A799-C145FED67701}) (Version: - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM-x32\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.SingleImage_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2589386) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{A4F91D60-654C-4892-BFD3-0D41ADA649B6}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2597089) 32-Bit Edition (HKLM-x32\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.SingleImage_{A12F43A5-CF0B-44E3-942F-2441CD442F0D}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2687275) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{0B7744D2-1FDD-4843-9987-7CE11B79F370}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2883019) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{D1C4AD0B-CC79-41D2-8D6A-571E7B30658C}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2889828) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.SingleImage_{C1954E2B-1672-4E5C-B564-F8CB2D08345B}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2910896) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.SingleImage_{A7AA9E77-A9F4-4596-8AFD-4910FF258C3D}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2920813) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{74BC74BD-9032-4646-B248-F9F45E6D1326}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2956141) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.SingleImage_{53FDC948-3ABA-4BDE-BCEB-F1465C93D91C}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2956191) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{500A5B54-0498-45EA-9AB9-5BB61F984FDF}) (Version: - Microsoft)
Update for Microsoft Office 2010 (KB2965235) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{5C5DA4AE-EE03-47F0-A77A-E747112EAAC6}) (Version: - Microsoft)
Update for Microsoft OneNote 2010 (KB2956075) 32-Bit Edition (HKLM-x32\...\{90140000-00A1-0409-0000-0000000FF1CE}_Office14.SingleImage_{82148027-13B5-4920-97F3-6A44A29B83D0}) (Version: - Microsoft)
Update for Microsoft OneNote 2010 (KB2956205) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{673FF853-6C60-4666-8E2F-CE9E2EB991AA}) (Version: - Microsoft)
Update for Microsoft OneNote 2010 (KB2956205) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{673FF853-6C60-4666-8E2F-CE9E2EB991AA}) (Version: - Microsoft)
Update for Microsoft Outlook 2010 (KB2965295) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.SingleImage_{2F63E4DE-723C-4785-9776-9F54D456DE31}) (Version: - Microsoft)
Update for Microsoft Outlook 2010 (KB2965295) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{C4C319F9-25AE-4EF5-B3EB-1C1EE9AA520D}) (Version: - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2880517) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.SingleImage_{DF548669-AAED-467B-A074-AE2B72A4A871}) (Version: - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2956190) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{6634BCE3-2F6D-4E7F-A02C-6F045FC1F075}) (Version: - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.SingleImage_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version: - Microsoft)
Update for Microsoft Visio 2010 (KB2881025) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{8764EC2A-9F51-483B-9E00-82806B6A6909}) (Version: - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2881021) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{30B9D112-E68C-461D-B370-6D0B6AD61AC6}) (Version: - Microsoft)
Update Installer for WildTangent Games App (x32 Version: - WildTangent) Hidden
VLC media player 1.0.1 (HKLM-x32\...\VLC media player) (Version: 1.0.1 - VideoLAN Team)
WebReg (x32 Version: 140.0.212.017 - Hewlett-Packard) Hidden
Wedding Dash 2 - Rings Around the World (x32 Version: 2.2.0.95 - WildTangent) Hidden
WildTangent Games (HKLM-x32\...\WildTangent toshiba Master Uninstall) (Version: 1.0.2.5 - WildTangent)
WildTangent Games App (Toshiba Games) (x32 Version: 4.0.11.9 - WildTangent) Hidden
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Fotogalleri (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Mesh ActiveX-kontroll for eksterne tilkoblinger (HKLM-x32\...\{09B7C7EB-3140-4B5E-842F-9C79A7137139}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Mesh ActiveX-objekt til fjernforbindelser (HKLM-x32\...\{57220148-3B2B-412A-A2E0-82B9DF423696}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Meshin etäyhteyksien ActiveX-komponentti (HKLM-x32\...\{4CF6F287-5121-483C-A5A2-07BDE19D8B4E}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Liven asennustyökalu (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Liven sähköposti (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Liven valokuvavalikoima (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Phone app for desktop (HKLM-x32\...\{5F71448B-88EB-4357-9A98-8658D4C49C48}) (Version: 1.1.2726.0 - Microsoft Corporation)
Zuma Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden

========================= Devices: ================================

Name:
Description:
Class Guid:
Manufacturer:
Service:
Device ID: ROOT\LEGACY_ISAFEKRNLKIT\0000
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name:
Description:
Class Guid:
Manufacturer:
Service:
Device ID: ROOT\LEGACY_ISAFEKRNLR3\0000
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


========================= Memory info: ===================================

Percentage of memory in use: 45%
Total physical RAM: 4043.86 MB
Available physical RAM: 2192.82 MB
Total Pagefile: 8085.91 MB
Available Pagefile: 5879.05 MB
Total Virtual: 4095.88 MB
Available Virtual: 3975.87 MB

========================= Partitions: =====================================

1 Drive c: (R16663NH001) (Fixed) (Total:516.25 GB) (Free:453.25 GB) NTFS

========================= Users: ========================================

User accounts for \\TOSHIBA

Administrator Guest Joy
NeroMediaHomeUser.4

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

19-04-2015 18:00:20 Windows Backup
21-04-2015 07:15:28 Windows Update
24-04-2015 11:24:06 Removed Visual Studio 2008 x64 Redistributables
25-04-2015 19:38:23 avast! antivirus system restore point
26-04-2015 18:07:47 Windows Backup
28-04-2015 07:23:05 Windows Update
01-05-2015 22:15:01 Windows Update
03-05-2015 11:49:56 Removed Windows Live Mesh ActiveX-kontroll for eksterne tilkoblinger
03-05-2015 18:00:23 Windows Backup

**** End of log ****

#8 Sintharius

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Posted 04 May 2015 - 04:58 AM

Hello,

Please follow the instructions for AdwCleaner and SecurityCheck, and post the logs here for review. Thank you.

Regards,
Alex

#9 Sintharius

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Posted 04 May 2015 - 05:51 AM

Please post the scan log from AdwCleaner. Thank you.

Regards,
Alex

#10 joysposybox

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Posted 04 May 2015 - 05:56 AM

# AdwCleaner v4.203 - Logfile created 04/05/2015 at 11:50:00
# Updated 30/04/2015 by Xplode
# Database : 2015-05-02.1 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Joy - TOSHIBA
# Running from : C:\Users\Joy\Downloads\adwcleaner_4.203(3).exe
# Option : Cleaning

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17728


-\\ Mozilla Firefox v37.0.2 (x86 en-GB)


-\\ Google Chrome v42.0.2311.135


*************************

AdwCleaner[R0].txt - [5180 bytes] - [03/05/2015 11:34:06]
AdwCleaner[R1].txt - [915 bytes] - [03/05/2015 12:07:18]
AdwCleaner[R2].txt - [1031 bytes] - [04/05/2015 11:03:16]
AdwCleaner[R3].txt - [1150 bytes] - [04/05/2015 11:07:55]
AdwCleaner[R4].txt - [1209 bytes] - [04/05/2015 11:49:15]
AdwCleaner[S0].txt - [4384 bytes] - [03/05/2015 11:36:19]
AdwCleaner[S1].txt - [978 bytes] - [03/05/2015 12:09:01]
AdwCleaner[S2].txt - [1096 bytes] - [04/05/2015 11:04:26]
AdwCleaner[S3].txt - [1135 bytes] - [04/05/2015 11:50:00]

########## EOF - C:\AdwCleaner\AdwCleaner[S3].txt - [1194 bytes] ##########

#11 Sintharius

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Posted 04 May 2015 - 06:08 AM

Hello,

Do you play WildTangent games?

Bejeweled 2 Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Bejeweled 3 (x32 Version: 2.2.0.97 - WildTangent) Hidden
Chicken Invaders 3 - Revenge of the Yolk (x32 Version: 2.2.0.95 - WildTangent) Hidden
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Diner Dash 2 Restaurant Rescue (x32 Version: 2.2.0.95 - WildTangent) Hidden
FATE (x32 Version: 2.2.0.97 - WildTangent) Hidden
Final Drive: Nitro (x32 Version: 2.2.0.95 - WildTangent) Hidden
Insaniquarium Deluxe (x32 Version: 2.2.0.97 - WildTangent) Hidden
Penguins! (x32 Version: 2.2.0.95 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.97 - WildTangent) Hidden
Slingo Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Wedding Dash 2 - Rings Around the World (x32 Version: 2.2.0.95 - WildTangent) Hidden
Zuma Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden

===

Junkware Removal Tool

thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Disable all your antivirus and antimalware software - see how to do that here.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
===

Please uninstall your current version of Malwarebytes Anti-Malware by using Programs and Features.
  • Press the Windows flag button + R button on your keyboard. This will bring up the Run dialog box.
  • Type in appwiz.cpl and press Enter. This will open up Programs and Features.
  • Search for Malwarebytes Anti-Malware, right click on it and choose Uninstall.
  • Follow the instructions in the uninstaller. It will ask you to reboot to finish the uninstallation.
After that, please download the new version of MBAM from here.

Double click on the file mbam-setup-2.x.x.xxxx.exe to install the application. (x.x.xxxx is the version)
  • Follow the prompt. At the end place a checkmark in Launch Malwarebytes Anti-Malware, then choose Finish.
  • When MBAM opens it will says Your database is out of date. Choose Fix Now.
  • Click on the Scan tab at the top of the window, choose Threat Scan, then Scan Now.
  • If you receive a message that updates are available, choose Update Now button (the scan will start after updates are completed).
  • Please be patient as the scan will take some time.
  • If MBAM detected threats, choose Quarantine for all items, then click Apply Actions.
  • While still on the Scan tab, choose View detailed log. In the window that opens, click the Export button, choose Text file (*.txt) and save the log to your Desktop.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Regards,
Alex

#12 joysposybox

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Posted 04 May 2015 - 06:16 AM

No don't play any of those, they were on laptop when I bought it. Will carry out next tasks, thank you for your patience!

#13 joysposybox

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Posted 04 May 2015 - 06:28 AM

# AdwCleaner v4.203 - Logfile created 04/05/2015 at 11:50:00
# Updated 30/04/2015 by Xplode
# Database : 2015-05-02.1 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Joy - TOSHIBA
# Running from : C:\Users\Joy\Downloads\adwcleaner_4.203(3).exe
# Option : Cleaning

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17728


-\\ Mozilla Firefox v37.0.2 (x86 en-GB)


-\\ Google Chrome v42.0.2311.135


*************************

AdwCleaner[R0].txt - [5180 bytes] - [03/05/2015 11:34:06]
AdwCleaner[R1].txt - [915 bytes] - [03/05/2015 12:07:18]
AdwCleaner[R2].txt - [1031 bytes] - [04/05/2015 11:03:16]
AdwCleaner[R3].txt - [1150 bytes] - [04/05/2015 11:07:55]
AdwCleaner[R4].txt - [1209 bytes] - [04/05/2015 11:49:15]
AdwCleaner[S0].txt - [4384 bytes] - [03/05/2015 11:36:19]
AdwCleaner[S1].txt - [978 bytes] - [03/05/2015 12:09:01]
AdwCleaner[S2].txt - [1096 bytes] - [04/05/2015 11:04:26]
AdwCleaner[S3].txt - [1135 bytes] - [04/05/2015 11:50:00]

########## EOF - C:\AdwCleaner\AdwCleaner[S3].txt - [1194 bytes] ##########
Is that the right one?

#14 Sintharius

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Posted 04 May 2015 - 06:36 AM

Please post the contents of the JRT.txt file on your Desktop - that should be the correct one.

Thank you.

Regards,
Alex

#15 joysposybox

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Posted 04 May 2015 - 06:57 AM

Oh dear I've found JRT on desktop, I can click on copy but can't paste on here I've tried clicking on notepad but still can't get it on here. You must be fed up with me! Sorry




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