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The connection has timed out/Firefox.


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14 replies to this topic

#1 dnap

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Posted 02 May 2015 - 12:46 PM

Ok, I've been having this problem for the last few days when trying to access a certain site. The site is https://account.sonyentertainmentnetwork.com/ which is for your account with Sony for your Playstation. It works for other people, and even works on my phone, but will not work on my computer. I've tried everything I could think of, and some things I found online, but nothing works.

 

I tried flushing the DNS.

I tried netsh winsock reset catalog and netsh int ip reset reset.log.

I tried simply restarting the computer.

I tried restarting the router.

I tried setting the Local Area Connection DNS to Google's 8.8.8.8 and 8.8.4.4.

I tried doing that in the actual router.

 

And probably a few other things I can't think of, but still nothing works. I need to get access to that site, so can anyone help me out?


CPU - AMD FX-8350 Black Edition

Motherboard -MSI 990FXA-GD80

Ram - G.SKILL Ripjaws X Series 8GB (2 x 4GB)

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#2 sflatechguy

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Posted 03 May 2015 - 07:36 AM

Is this the only site where the connection times out in Firefox? Try checking your browser settings. Open a new tab and type in about:config. Check the setting for network.http.connection-timeout and network.http.connection-retry-timeout. The number is in seconds. If it's a low number, try increasing it. You can also try disabling the add-ons, and check your antivirus to make sure it's not blocking access.

 

Have you tried accessing this site from another browser?



#3 dnap

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Posted 03 May 2015 - 09:46 AM

No other site that I use does this.

And I just tried it in Internet Explorer too, and no luck.

I just changed those 2 settings in about:config to double what they were, 250>500, and 90>180 respectively, but no good.

I've also already tried running Firefox in safe mode, turning off my antivirus, and turning off Windows firewall, to no avail.


CPU - AMD FX-8350 Black Edition

Motherboard -MSI 990FXA-GD80

Ram - G.SKILL Ripjaws X Series 8GB (2 x 4GB)

Video Card - MSI Radeon R9 280

Storage - Western Digital Velociraptor 300GB 10k RPM

Power Supply - hec XP1080 800W

Case - Antec DF-35


#4 sflatechguy

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Posted 03 May 2015 - 10:15 AM

Try checking the hosts file to make sure you aren't being redirected to some other site.

Go to C:\Windows\System32\Drivers\etc and open the file with Notepad. Make sure there aren't any routes there for accounts.sonyentertainmentnetwork.com.

 

If there are, create a copy of the hosts file on your desktop, delete the routes to sony, rename the existing hosts file "hosts.old" and copy the new file to the same directory, making sure to name it "hosts" with no extension.

 

If you turn the cellular data off your phone and connect using WiFi on the same LAN the computer is on, can you still connect through the phone? Can anyone else on you LAN connect to that site?



#5 dnap

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Posted 03 May 2015 - 03:16 PM

Nope, didn't see anything under the hosts file for anything regarding sony. And as for the LAN, I only use a wired connection, don't have wifi, so I can't test that.


CPU - AMD FX-8350 Black Edition

Motherboard -MSI 990FXA-GD80

Ram - G.SKILL Ripjaws X Series 8GB (2 x 4GB)

Video Card - MSI Radeon R9 280

Storage - Western Digital Velociraptor 300GB 10k RPM

Power Supply - hec XP1080 800W

Case - Antec DF-35


#6 sflatechguy

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Posted 03 May 2015 - 04:16 PM

Can you have someone else connect to your LAN using Ethernet, or can you connect another computer via Ethernet to your LAN?

 

If no one on your LAN can connect, the problem is somewhere on the router. If your computer is the only one that can't connect, it is something specific to your computer.



#7 dnap

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Posted 03 May 2015 - 04:43 PM

Well I don't have another computer or laptop, and don't really have anyone who could come over and test their laptop on my LAN :/


CPU - AMD FX-8350 Black Edition

Motherboard -MSI 990FXA-GD80

Ram - G.SKILL Ripjaws X Series 8GB (2 x 4GB)

Video Card - MSI Radeon R9 280

Storage - Western Digital Velociraptor 300GB 10k RPM

Power Supply - hec XP1080 800W

Case - Antec DF-35


#8 sflatechguy

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Posted 03 May 2015 - 04:49 PM

Do you have a desktop or a laptop? Can you try connecting your computer to another network and try getting to the site that way?

 

it sounds like something is blocking or has blacklisted that site. I can get to the site on my computer, and Google's DNS servers should have no problems resolving it.

 

You may also want to open a command prompt and try ipconfig /flushdns to remove any stale DNS records cached on your computer.


Edited by sflatechguy, 03 May 2015 - 04:49 PM.


#9 dnap

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Posted 03 May 2015 - 05:51 PM

It's a PC, and I don't know how I would go about connecting it to another network.

 

And I've also tried ipconfig /flushdns, which I mentioned in the first post, and was one of the first things I tried. Just tried it again for the hell of it.


CPU - AMD FX-8350 Black Edition

Motherboard -MSI 990FXA-GD80

Ram - G.SKILL Ripjaws X Series 8GB (2 x 4GB)

Video Card - MSI Radeon R9 280

Storage - Western Digital Velociraptor 300GB 10k RPM

Power Supply - hec XP1080 800W

Case - Antec DF-35


#10 sflatechguy

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Posted 03 May 2015 - 06:08 PM

it wouldn't be very practical to cart it somewhere else and connect it via Ethernet then. :(

 

Rather than enter the URL, try typing the IP address into the browser and see if you can get to it that way: https://173.230.217.255

 

If you can, then there's a problem with the DNS client on your computer. If not, I'd go back and have another look at the router.



#11 dnap

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Posted 03 May 2015 - 06:19 PM

Dang, that didn't work either. What exactly should I be looking for in my router that could be the culprit? It's a Dynex DX-E402.


CPU - AMD FX-8350 Black Edition

Motherboard -MSI 990FXA-GD80

Ram - G.SKILL Ripjaws X Series 8GB (2 x 4GB)

Video Card - MSI Radeon R9 280

Storage - Western Digital Velociraptor 300GB 10k RPM

Power Supply - hec XP1080 800W

Case - Antec DF-35


#12 sflatechguy

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Posted 03 May 2015 - 06:25 PM

You may have to enable port forwarding on it. That particular router apparently can be a bit glitchy.

 

http://en.allexperts.com/q/General-Networking-Lan-1049/2008/10/t-access-certain-sites.htm

http://portforward.com/english/routers/port_forwarding/Dynex/DX-E402/HTTPS.htm



#13 dnap

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Posted 03 May 2015 - 10:23 PM

Well I went to follow the guide for that, but I already had what it suggested to be forwarded already, which is 443.

 

Hmm, while in the router, I turned off "Enable Firewall (the general firewall switch)" and sure enough that worked. Is there some way to work around that without having to shut off my router firewall anytime I want to access that site?


CPU - AMD FX-8350 Black Edition

Motherboard -MSI 990FXA-GD80

Ram - G.SKILL Ripjaws X Series 8GB (2 x 4GB)

Video Card - MSI Radeon R9 280

Storage - Western Digital Velociraptor 300GB 10k RPM

Power Supply - hec XP1080 800W

Case - Antec DF-35


#14 sflatechguy

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Posted 04 May 2015 - 07:05 AM

I did notice that the default setting for that router is to turn the firewall off.

I think your best bet is to enable the firewall, enable IP address filtering, and then select allow packets not specified by any filtering rule to pass through the router.



#15 dnap

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Posted 04 May 2015 - 03:38 PM

Well that didn't work, but it's not a big deal. I was able to get on there and do what I needed to, and that's the important thing. I appreciate all the help in figuring this out.


CPU - AMD FX-8350 Black Edition

Motherboard -MSI 990FXA-GD80

Ram - G.SKILL Ripjaws X Series 8GB (2 x 4GB)

Video Card - MSI Radeon R9 280

Storage - Western Digital Velociraptor 300GB 10k RPM

Power Supply - hec XP1080 800W

Case - Antec DF-35





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