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Update KB3045999 repeatedly installs successfully.


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#1 WelshPete

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Posted 02 May 2015 - 02:57 AM

Hi,

 

The above install repeatedly reported a successful install.  I assume the report must have been false.

 

I originally posted on the Microsoft site, after making the situation worse I think they have now given up, I certainly have!!!!

 

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/update-kb3045999-repeatedly-installs-successfully/410392fd-2b24-43d6-a12a-a0e3bf3c206c?page=1

 

Have a nasty feeling I will have to repave but thought I'd post a plea for help here first.



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#2 Go The Power

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Posted 02 May 2015 - 08:09 PM

Hello,

Can you please run SFC /SCANNOW again (for a recent scan) then uploads the full CBS log. This corrupt should be rather easy to repair.

SFC /SCANNOW
  • Click on the Win7Orb_zps4dae3b32.jpg button. Inside the search box type in CMD
  • Right click on CMD => Choose Run as Administrator
  • Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  • Please wait for this to Finish before continuing with the rest of the steps.
Convert CBS.log to CBS.txt
  • Click on the Win7Orb_zps4dae3b32.jpg button => Inside the search box copy and paste the following command:
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • Press Enter
  • Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

#3 WelshPete

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Posted 03 May 2015 - 03:20 AM

Hiya,

 

Link to the cbs file below

 

https://onedrive.live.com/redir?resid=58E2E0E4C15E3984!1893&authkey=!AOHdRcArXj7OCJU&ithint=file%2ctxt

 

Many thanks



#4 Go The Power

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Posted 05 May 2015 - 02:35 AM

Thank you.

SFC has identified a corrupt manifest file:
2015-05-03 09:01:10, Info CSI 00000326 Manifest hash for component [ml:280{140},l:182{91}]"x86_microsoft-windows-windowscodecext_31bf3856ad364e35_7.1.7601.16492_none_86b1478ba210d24e" does not match expected value.
Expected:{l:32 b:e91434c8018075d34e521a18c04d814a7b76352793d94a9e02f8403447f4b9b8}
Found:{l:32 b:e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855}.

The best thing to do here is to run a scan with SURT, as SURT will identify if any other manifest files are corrupt.


Please follow the instructions Here to run the System Update Readiness Tool. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log

#5 WelshPete

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Posted 06 May 2015 - 04:43 AM

Hi,

 

I've tried to run, including as an administrator set up from a command line prompt and receive the following message

 

Installer encountered an error 0x80070005

Access is denied



#6 Go The Power

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Posted 06 May 2015 - 06:01 AM

Hello

Can you right click on the file and choose Run As Admin?

#7 WelshPete

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Posted 06 May 2015 - 06:06 AM

That's not one of the options.



#8 Go The Power

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Posted 07 May 2015 - 02:45 AM

Run SURT again, let it fail, the upload the following:

Please go Here and download MiniToolBox and save this file to your desktop.

Go to your desktop and launch MiniToolBox.exe - > Select the following options:
  • Last 10 Event Log


Press Go

Once finished a notepad file called Result.txt will open. Please post the contents back into this thread.

#9 WelshPete

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Posted 07 May 2015 - 11:33 AM

Hi,

 

content of .txt file below.  Many thanks

 

MiniToolBox by Farbar  Version: 14-04-2015
Ran by Pete (administrator) on 07-05-2015 at 17:29:56
Running from "C:\Users\Pete\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: VGN-FW41ZJ_H Manufacturer: Sony Corporation
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/07/2015 05:17:54 PM) (Source: VzCdbSvc) (User: )
Description: Failed to load the plug-in module. (GUID = {56F9312C-C989-4E04-8C23-299DEE3A36F5})(Error code = 0x80042019)

Error: (05/07/2015 05:17:28 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/07/2015 04:34:43 PM) (Source: VzCdbSvc) (User: )
Description: Failed to load the plug-in module. (GUID = {56F9312C-C989-4E04-8C23-299DEE3A36F5})(Error code = 0x80042019)

Error: (05/07/2015 04:33:46 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/07/2015 05:43:14 AM) (Source: VzCdbSvc) (User: )
Description: Failed to load the plug-in module. (GUID = {56F9312C-C989-4E04-8C23-299DEE3A36F5})(Error code = 0x80042019)

Error: (05/07/2015 05:42:52 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/06/2015 07:08:52 AM) (Source: VzCdbSvc) (User: )
Description: Failed to load the plug-in module. (GUID = {56F9312C-C989-4E04-8C23-299DEE3A36F5})(Error code = 0x80042019)

Error: (05/06/2015 07:07:30 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/05/2015 09:02:56 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/05/2015 09:02:44 PM) (Source: VzCdbSvc) (User: )
Description: Failed to load the plug-in module. (GUID = {56F9312C-C989-4E04-8C23-299DEE3A36F5})(Error code = 0x80042019)

System errors:
=============
Error: (05/07/2015 05:22:54 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service terminated with the following error:
%%-2147467243

Error: (05/07/2015 05:22:46 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.

Error: (05/07/2015 05:20:50 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (05/07/2015 05:18:07 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the N360 service.

Error: (05/07/2015 05:17:32 PM) (Source: DCOM) (User: )
Description: {14286318-B6CF-49A1-81FC-D74AD94902F9}

Error: (05/07/2015 05:16:28 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Roxio Upnp Server 10 service to connect.

Error: (05/07/2015 05:14:31 PM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter

Error: (05/07/2015 04:38:23 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service terminated with the following error:
%%-2147467243

Error: (05/07/2015 04:37:34 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (05/07/2015 04:32:52 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Roxio Upnp Server 10 service to connect.

Microsoft Office Sessions:
=========================
Error: (05/07/2015 05:17:54 PM) (Source: VzCdbSvc)(User: )
Description: {56F9312C-C989-4E04-8C23-299DEE3A36F5}0x80042019

Error: (05/07/2015 05:17:28 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/07/2015 04:34:43 PM) (Source: VzCdbSvc)(User: )
Description: {56F9312C-C989-4E04-8C23-299DEE3A36F5}0x80042019

Error: (05/07/2015 04:33:46 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/07/2015 05:43:14 AM) (Source: VzCdbSvc)(User: )
Description: {56F9312C-C989-4E04-8C23-299DEE3A36F5}0x80042019

Error: (05/07/2015 05:42:52 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/06/2015 07:08:52 AM) (Source: VzCdbSvc)(User: )
Description: {56F9312C-C989-4E04-8C23-299DEE3A36F5}0x80042019

Error: (05/06/2015 07:07:30 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/05/2015 09:02:56 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/05/2015 09:02:44 PM) (Source: VzCdbSvc)(User: )
Description: {56F9312C-C989-4E04-8C23-299DEE3A36F5}0x80042019

**** End of log ****



#10 Go The Power

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Posted 09 May 2015 - 12:43 AM

Hello,

nothing really stands out, can you please enable the hidden admin account and re-run SURT?
http://www.sysnative.com/forums/windows-7-windows-vista-tutorials/5678-enable-disable-hidden-administrator-user-account-windows-8-1-8-7-vista.html

#11 WelshPete

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Posted 09 May 2015 - 04:16 AM

Hi,

 

Same result I'm afraid



#12 Go The Power

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Posted 11 May 2015 - 01:54 AM

We will try and manually repair this manifest file.


SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  • Download SFCFix.exe (by niemiro) and save this to your Desktop.
  • Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  • Save any open documents and close all open windows.
  • On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  • Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  • SFCFix will now process the script.
  • Upon completion, a file should be created on your Desktop: SFCFix.txt.
  • Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse.

SFC /SCANNOW

  • Click on the Win7Orb_zps4dae3b32.jpg button. Inside the search box type in CMD
  • Right click on CMD => Choose Run as Administrator
  • Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  • Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

  • Click on the Win7Orb_zps4dae3b32.jpg button => Inside the search box copy and paste the following command:
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • Press Enter
  • Once this has completed please go to your Desktop and you will find CBS.txt, please rename this file to CBS_{Insert forum username here}_{insert todays Date here}.txt For example "CBS_Go The Power_1803.txt"
  • Please upload CBS_{Username}_{Date}.txt to this thread.
     

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive


Edited by Go The Power, 11 May 2015 - 01:55 AM.


#13 zcomputerwiz

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Posted 11 May 2015 - 12:52 PM

On the Access Denied error, some file or registry permissions have most likely been changed - usually this indicates some kind of malware was or is running on the computer.

Has this computer ever been infected?

 

SFCFix may fix the registry or file permissions automatically and allow you to run the System Update Readiness Tool; if not: 

Try following Microsoft KB 968003 (Error 0x80070005 in Windows Update when you try to install updates) to reset the permissions manually.

 - or -

Download and run the portable version of Windows All-in-One Repair making sure to check only the boxes for 'Reset Registry Permissions' and 'Reset File Permissions' on the last step.


Have you tried turning it off and on again?


#14 WelshPete

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Posted 11 May 2015 - 02:53 PM

GoThePower:

 

SFCFix results below:

 

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-05-11 19:46:22.426
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Pete\Desktop\SFCFix.zip [3]

 

PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\manifests\x86_microsoft-windows-windowscodecext_31bf3856ad364e35_7.1.7601.16492_none_86b1478ba210d24e.manifest

WARNING: File C:\Windows\winsxs\manifests\x86_microsoft-windows-windowscodecext_31bf3856ad364e35_7.1.7601.16492_none_86b1478ba210d24e.manifest was not backed up as that would replace the current backup.
Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\winsxs\manifests\x86_microsoft-windows-windowscodecext_31bf3856ad364e35_7.1.7601.16492_none_86b1478ba210d24e.manifest to C:\Windows\winsxs\manifests\x86_microsoft-windows-windowscodecext_31bf3856ad364e35_7.1.7601.16492_none_86b1478ba210d24e.manifest.

Successfully restored ownership for C:\Windows\winsxs\manifests\x86_microsoft-windows-windowscodecext_31bf3856ad364e35_7.1.7601.16492_none_86b1478ba210d24e.manifest
Successfully restored permissions on C:\Windows\winsxs\manifests\x86_microsoft-windows-windowscodecext_31bf3856ad364e35_7.1.7601.16492_none_86b1478ba210d24e.manifest
PowerCopy:: directive completed successfully.

 

Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-05-11 19:46:22.660
Script hash: XZPFIcz8kmHmxVZnFF76A8NsKC7bEoeaeCcYu5LKFDg=
----------------------EOF-----------------------

 

SFC seemed to run OK but when I try to run the command nothing happens

 

zcomputerwiz:

 

Not run anything yet, I'm concerned if I follow 2 sets of instructions they may conflict.

 

No infections I am aware of but I was concerned I may have had a rootkit or something equally nasty a while ago but posted here

http://www.bleepingcomputer.com/forums/t/558866/no-obvious-symptoms-but-i-think-i-may-have-something-nasty/

and got a clean bill of health



#15 zcomputerwiz

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Posted 11 May 2015 - 03:00 PM

Good to see you got that checked out first  :thumbup2:

 

You're in good hands with Go The Power.


Have you tried turning it off and on again?





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